Complaints

• Initial Complaint

  09/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Glam seamless advertised 100% human Remi cuticle hair. I have been wearing hair extension for 20 years. Higher end brands, salon quality hair, to ensure I never end up with fake hair. The most recent hair sent to me by glam seamless, as a first time consumer of their product, was a lie. I am without a doubt 100% certain this hair is fully synthetic or blended with synthetic hair. It absolutely is NOT supposed to be. I did a strand test, ironically, it wont burn only melts. The problem with this is, they will only refund unopened products. How was I going to know they sent me fake hair, without opening the packaging? Which mind you, is a ***** *** flimsy piece of plastic. I mean, zala is half the price, and comes from ***** and has never come in such embarrass packaging. But the real problem here, is that it is fake hair. I have never and will never wear fake hair. They should be flagged for defrauding consumers. They should have to refund me regardless of the product having been opened because it is fake!!!!!!! THIS IS PLASTIC HAIR AND ANYONE WITH HALF A BRAIN AND EXTENSION EXPERIENCE CAN TELL! Honestly, I think after seeing all of the complaints, they should be shut down entirely. You sent me a product that is not what I was guaranteed: the packaging literally says 100% remi hair. This is plastic. This is not human, and did not come off of a human head!!!!!!! I demand a refund in full, regardless of opened product because you defrauded me. You stole my money for a product that was not what I paid for. You lie, cheat, and steal. You dont deserve to operate as a company. I will be posting pictures to ****** of the strand tests so everyone can see your product is plastic/synthetic/a joke. You really should be ashamed of yourselves for doing this to consumers. Theft. Fraud. Theft. Fraud. Every complaints the same. Theft. Fraud. Lies.

  Business response

  09/24/2024

  ****************************** ****************************** **************
  Upon reviewing the information, you provided. We do not see you reached out to our team regarding the issue you experienced with your order. Glam Seamless hair extensions come with a 60-day warranty if the customer should experience any issues with their purchase. We assist all customers who come in unhappy with the quality or if there were any issues with the extensions. We see no history that you reached out to provide us with information so we can further assist you with the matter. Unfortunately, hair extensions are considered hygienic by law we cannot accept tampered with opened extensions. This is under our website as well! But we always find a resolution within our policies to assist our customers the customer never reached out to us to assist with the matter to properly assist!

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I don't normally write negatively about a store or product, I prefer a "people deserve another chance" type of approach. My situation was not an error, it was on purpose and wouldn't be right not to say anything. Before trying Glam seamless, I only ordered from top hair stores (Ouielle and ***** mostly) for the consistent transparency. I don't mind paying a little more to make sure I'm set to install the hair. I need 100 grams and that's what I ordered. Glam Seamless states that each group of 10 is 50 grams. All I expect is what was advertised, sold to me and what I paid for, no more, no less. Unfortunately, it was less, fifty percent less. Most reputable hair companies sell 20 pieces to equal 50 grams. By not making the weight of hair per package easy to find and selling half the number if pieces for the same weight as most, should have BOTH been huge RED FLAGS. They were on sale so I ordered anyway. Just because they were last seasons and on sale doesn't change anything regarding the order and in this case, I don't believe that was a factor. The 10 little pieces including the plastic card they came attached on do NOT weigh 50 grams each. I am dumbfounded at how they can get a way with this. I was basically sent 20 pieces that equal 50 grams but paid for 20 pieces that equal 100 grams. Because of circumstances out of my control I am almost bald, its been a struggle. If they had been honest I could have ordered double the amount and had enough to install. The situation I am now in is hard to describe. Now, I get to pretend to put on a brave face and pretend it doesn't bother me to walk around almost bald. I don't need people to feel sorry for me but they do anyhow. It should be my choice if I don't want to feel that way but Glam Seamless took that choice away from me and it's not right. It is laughable thinking about what they sent to pass off for 100 grams of hair. I was taught a hard lesson....I dont get to try anything new anymore because of places like this.

  Business response

  01/30/2024

  Hello,
  
  
  We have not received any correspondence with the provided information by the customer. When customers reach out to us regarding issues with the item purchased not matching information that is on the website or unhappy with the purchase. We correspond and provide a resolution within our policies. As we do not see the customer reached out to our team regarding the matter. 

  Customer response

  02/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The reason I went strait to the BBB instead of contacting Glam Seamless is because, frankly, I do not trust them.  I am so embarrassed from the situation they put me in, I will not have direct interaction with that company. The response they sent is unacceptable.  They ignore the fact that their false advertising put me in an unnecessary and preventable situation that set me back tremendously in my progress. They didn't say we are sorry or please let us try and help you while you are going through this. Instead they talked about some policy that I could care less about. What type of company practices this level of bad service? It's so obvious that they only care about money and don't care about customers unless they're handing over money to them. Again, I want zero contact with people like this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  02/08/2024

  Hello,

  For all customer complaints and issues, they experienced with their purchases. We require information to further assist as we always provide a resolution within our policies to all of our customers. As confirmed the customer did not reach out nor were we aware there was an issue until now. There are steps we take when a customer reaches out to us regarding any complaints and issues. We respond accordingly and remedy the issue. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They arent allowing me to cancel an order that I placed that wont arrive on time.

  Business response

  08/02/2023

  Hello,

  We have been in communication with ******* regarding her request to cancel and modify her order. Unfortunately once an order is placed we cannot modify orders in anyway. As orders process at a fast rate and prepare for shipment once they are placed. This is part of our policies we have in place and this information is clearly stated on our website. We did provide the her with return information so she can return her item once it has been received for a refund if she no longer needs her item. As the customer requested to return once received since we were not able to honor the request. She has still not processed her return as we cannot refund until the item is shipped back and received by our warehouse team. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been purchasing these extensions from this company for years and have never had these issues with them. The company changed the extensions and I purchased them as they claimed they were better than before however I noticed after only one wash the extensions seemed very dry and knotted and not the same quality as before. I let them company know about the issue well within their 60 day policy. I was told I could not be refunded because the hair was already used as I had them put in. How would I know they were defective if they werent put in first of all. But they did offer to send products like a hair mask and oil to help with the dryness and frizz. Being a customer for years I trusted this would work but it did not. The extensions are still dry and knotted after only one use. My stylist even noticed a difference. They offered a credit but then I thought about it and I do not want to repurchase another $500 worth of extensions that are defective and low quality. The company is aware of this change and you can see more info with the attachments.

  Business response

  06/30/2023

  Hello,
  
  All Glam Seamless extensions come with a ************************************************** the event that the hair extensions are deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. Our team has been in communication with **********;via email regarding a resolution. The first time she reached out we can confirm no manufacturing defects were found with her purchase. We sent her complimentary haircare for this matter. We determined it was a customer care issue. The second time she reached out to us we offered her full store credit for both of her purchases which she had confirmed this would work for her. Per our policy we do not offer refunds for quality control inquires. Her purchases are past the 60 day warranty time frame and we allowed a one time exception for store credit. No further resolution will be offered. Our team has assisted ***** with the policies and procedures we have in place.

  Customer response

  07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They are lying how would they k ow the hair was not defective when they did not have it to see   Just because they want to deny this doesnt mean its not true  I emailed them and sent pics letting them k ow the condition of the hair  they saw the pics and sent me hair care to help with it yes but Y WOULD THEY SEND ME THIS HAIR CARE IF NOTHING WAS WEONG WITH IT!!????? you will not make me out to be a liar when you do nothing to prove whether the hair is defective or not???? How do you know if you dont have it???? Why would u send me hair care if you didnt see a problem with it??? I have been a customer for years and k ow the hair changed and its obvious based on the quick diminishing of the quality of hair in one use and the opinion of my professional hair dresser   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   HOW DO YOU KNOW IF THERES NO DEFECTS IF I STILL HAVE THE HAIR????? This cant be proven they are defective  why did you give me hair care to fix the issues if the issues dont exist  I did accept the credit at first then realized I would be buying the same DEFECTIVE HAIR AND WANTED TO BE REFUNDED DED YOU JUST KEE SAYIN THE **** THING   THERE ARE KNOWN ISSUES W THE NEW EXTENSIONS BECAUDE SOMETHING CHANGED AND IM NOT THE ONLY ONE SEEING THIS!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  07/06/2023

  Unfortunately the customer has agreed to the store credit and has recently used the store credit with recent purchases. This is final resolution as the credit has been used. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Ive been using glam seamless for two years now and Ive had no really big complaints. I take pride in my hair and use the best products on the market. I buy invisible tape ins, ash platinum. Glams website didnt have my extensions for a long while, months even. Suddenly they had them back in and I order asap. Upon having them installed by a professional, after my first wash the hair was just awful, I had really bad matting and tangles, I was ripping out my real hair. I was Devastated. I complained and they gave me a credit to purchase a new set. The new set, same issue, so I emailed to see it they changed distributers especially because my old glam packaging said made in usa. New package says made in *****. So they sent me a new set again. This is my 4th set this year, I change my extensions every 6 weeks. *** spent over 3k on hair and installs. This is upsetting and Im just appalled. I dont want the free hair at this point I just want my money back. This hair has completely gone down hill. No reason for me to have a bad batch 4 times.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel that I was scammed and mislead by this company. I ordered hair extensions that were final sale based on the reviews and the description that stated 100% human hair. *** ordered from them in the past and was happy with the quality. My most recent purchase was pitiful. After receiving the hair it became very apparent why they marked it as a final sale. The quality was awful and it showed signs of being synthetic. I wore the clip-ins a few times and after the first wash they became a matted, unmanageable, tangled disaster. Ive been wearing extensions for years and Im well educated on how to properly care for them. I submitted a review on 12/23/22 which gave my honest opinion on the product. I confirmed the review and it never showed up on their website. This leads me to believe that they are censoring their reviews and only allowing the positive ones to show on their website which is totally misleading. One review states that there was a quality control issue so I cant help but assume that they were knowingly selling a faulty product without disclosing the true quality to their customers. A chargeback has been filed with my credit card and the company refused to offer any assistance. I would have never made the purchase in the first place if I wasnt mislead by their website and reviews.

  Business response

  01/09/2023

  Hello,

  
  We have been in communication with ***** on providing a resolution for the issues she's experiencing with her extensions. All Glam Seamless extensions come with a ************************************************** the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. Upon review of the claim, ****** order she purchased a final sale item. This falls outside of our 60 day warranty window and policy as final sale items are not covered within the warranty. In addition, we still offered to assist her regardless of the item falling outside of the warranty window. We advised her to fill out the proper form and submit photos that we require to provide assistance. The customer refused and never filled out the form. She then filed a chargeback with her credit card company which is within our policy. Once the chargeback has been submitted we can no longer assist the customer until she drops the chargeback she filed with her credit card company. As this is part of our company terms and conditions which the customer agreed to at checkout. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello,I purchased hair extensions from Glam Seamless order no. ****** on 9/3/22. Based on the pictures and description on their website, I ordered the Dark Brown shade. I received my order on 9/9/22, when I opened the box, the shade did not match the website or description. I submitted a quality control form on 9/13/22. explaining that what I received is incorrect. They suggested I schedule a color match session, which I did and determined the correct shade. They are offering 40% off a new order and they are refusing to correct the order due to Final Sale and open box "policy".my position is as follows:1) I clearly received a defective item which may have been mislabeled as you will see in the pictures submitted the shade is not as described on their website. They also claim that the colors may differ based on screens, I checked their website on 5 different screens and they are the same. Even with this, the description of the item received does not match either. What I received is closer to the Chocolate Brown shade not the Dark Brown shade I ordered.2) Final Sale items applies to items received that are correct or not defective. The order I received is incorrect and therefore I am asking for the correct item to be sent as an exchange or a refund.3) They claim they cannot take back the item I received because I opened the box. this is entrapment, how else is a customer supposed to see what's in the box unless it is opened. The box does not have a preview window.I would like an exchange, I would be happy to send back what's been received in exchange for the correct shade or a full refund.

  Business response

  11/03/2022

  Hello,
  
  
        All Glam Seamless extensions come with a 60 day guarantee against manufacturing defects. This does not apply to final sale items. In the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. Our team has been in communication with ************;via email regarding a resolution. The item purchased was a final sale item which she agreed to upon checkout. As this item has been opened and tampered with an exception can not be made for the item to be shipped back.This is Hygiene Regulation Law that is required to be followed as stated and agreed upon checking out. To ensure we are being transparent with our customers and educating them on the product purchased, all information is listed on our product page. Our team has provided a resolution within the policies and procedures we have in place of a 40% store credit. As this item was final sale we believe this is a fair resolution. No further resolution will be offered.

  Customer response

  11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response they provided is a blanket response.  I have submitted pictures and proof that the item is defective and as mentioned, the product had to be open in order to see what was ordered.  The color is not as described or as shown in the website pictures.  

  the same response is what they have sent to me via email  after showing proof/pictures that they requested and as I told them the color of the item received is defective.  The box was opened yes, to take the pictures they requested for in the beginning of this journey.  

  I see that other have a similar complaint where the colors are off significantly.   This company seems to be getting away with the fact that the item if final sale, even though it is clearly defective, item is not as described.  Even the description if off.  the item I got has shades of auburn/red, not brown caramel.

  I don't want to purchase another item for 40% off, why?  so, I can run into the same issue and get stuck with a product they don't stay by.  I simply want an exchange, if they don't take the item back it is on unfortunate, then send me the right shade, per their website description.

  I would like a replacement product or my money back.  This is not fair customer treatment and companies like this should not be allowed to use "final sale" for defective products.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩