Reviews
6 Customer Reviews
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Review from Hannah O
1 star06/11/2024
I paid about $150 for 10 pieces of hair (5 since you need to use 2 together) that is not "invisible". The amount of hair you get should cost maybe 1/3. They refuse a return or refund due to not accepting hair after it has been opened. They offered me a 15% off coupon instead. Why would I spend more money on their site when I'm not happy with what I got? Scammers. Unethical.Review from Jes J
1 star06/03/2024
These hair extensions are absolutely awful. I had them installed on 5/11 and today, 5/29 they are already so frizzy, tangled, and with visible split ends that I want them taken out. Straight out of the box they are beautiful, after a couple washes, whatever is put on them to keep them smooth comes off and they feel like straw (the mustache hairs at the top of the wefts are so stiff and itchy). I use top of the line products, don't overwash, brush with extension-safe brushes, and use minimal heat to no avail. I sleep with my hair braided, in a bonnet, and on a silk pillow case. I am devastated that I spent so much on these to not even be able to love them for a month.Two stars because they have a nice color selection & easy website. These might be good for clip-ins, but not as a semi-permanent option. Update 6/3/2024: these wefts feel like they have lost AT LEAST a quarter of their density. They twist and tangle within an hour of light activity. Just bad.Review from Amber P
1 star02/01/2024
Ordered a 24 weft to have installed. Less than a month after install my wefts were 4-9 in most spots, constantly matted, and felt like straw and horse hair. Company sent me a replacement pack after refusing a refund and admitted ************* was defective. The next pack I received was the exact same. I have had the hair in not even 4 weeks, it is barely reaching my **** length wise, and feels like literally hay. I cant even have the hair any way except a braid because it is constantly matted and so itchy from the texture. I dont even think this is real human hairReview from Jade H
1 star06/24/2023
I ordered this hair first of all it took forever. Granted it was customized so cool. Then when I got the hair I could tell it was horrible but I said let me Atleast wet it, wash it and try to define curls. So I brung to my beautician she did everything and yes she cut the lace also because I was wearing the hair for my bday. Once then girl dried up after an hr that hair was very puffy as of I ordered the ***** girl but I ordered the Burmese curl. The hair looked horrible! I immediately took off and put on an old wig for my bday! Ruined my whole bday!!!Review from Amber T
1 star07/01/2022
I would give this company a zero if I could.. I spent $800 with a $36 shipping fee to have them overnighted. However , 4 days later and nothing. Tracking number says label created so Ive called ***** and they said havent received it and shipper is only one that can file a claim. Ive called glam seamless MULTIPLE times last 3 days and they said they wont file claim on my behalf. Also , they said it shipped and ***** didnt scan it so nothing they can do. Seems shady to me! They said left warehouse but arent willing to do anything to help! All they did was create a label !!! These were for my wedding day which intensifies the issue !
Glam Seamless Response
06/27/2023
Hello,We have been in communication with ***** providing a resolution for the issues she's experiencing with her order. Upon further review we see she was in communication with our team. She reached out stating she had not received her order. We refunded her ***** she paid for since her order was not received on time. We also offer Route Protection at checkout for our customers to purchase in case the order should get lost in transit. The customer did not purchase it as we still assisted her with filing the ***** claim on her behalf and we also assisted her with one time replacement of the lost order. We shipped her everything complimentary along with no charge for the shipping. The only thing we billed her for was for the Route Protection to make sure her order was insured. Since then the customer has filed a chargeback with her credit card company which is within our policy. Once the chargeback has been submitted we can no longer assist the customer until she drops the chargeback she filed with her credit card company. As this is part of our company terms and conditions. As this is part of our company terms and conditions which the customer agreed to at checkout.Review from Anna R
1 star06/22/2022
HORRIBLE. I ordered two sets of hair extensions for over $500 and only one arrived. When I contacted them about it they told me that because I didnt pay shipping protection I had to file a claim with **** and gave me their ***** number. I cant file a claim because I dont know all the company information with the postal service. I have contacted Glam Seamless several times about this issue and no one is responding. They say they have video of it being packed at their warehouse but wont show me the video.Im pretty sure this company is a scam. Try ******* instead. Theyre way better.Glam Seamless Response
06/27/2023
Hello,We have been in communication with ***** on providing a resolution for the issues she's experiencing with her order. As the customer stated she did not receive one pack of her extensions. We checked video footage with our warehouse team and they confirmed they packed and shipped all items. This is part of our process we do here at Glam when customers reach out stating they did not receive all items on the order. We also offer Route Protection on all orders for purchase at checkout. The customer did not purchase reason we had her file the claim with ***** Although she stated she could not file a claim. We still offered a one time replacement of the missing item with the purchase of Route only which is a small percentage of her the order which she was not going to be charged for the missing item. The customer refused and did not want to comply. We now see she filed a chargeback with with her credit card company. Until she drops the charge we unfortunately cannot assist her with resolution as mentioned this is part of our terms and conditions.
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