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Initial Complaint
01/26/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Called in for my daughter with an ear infection. The ** got on the phone and advised he couldnt do nothing. We needed to take her somewhere else. I was literally on the phone for less than 2 min. Just for him to tell me that. I was charged almost $53 to be told to take her somewhere else. So now I have to pay more money. I demand a refund this is none sense. To take someone money like that and tell them you cant help them.
Business response
02/04/2025
Hi,
Weve received your request for a refund. Our team is currently reviewing the request and will contact you with an update within three to five business days.

Your Teladoc Health team
Customer response
02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, still waiting for a response on a refund.

Sincerely

**** ******
Initial Complaint
01/23/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Teladoc continues to send unsolicited postal mail to me despite multiple requests to stop doing so.
Business response
02/04/2025
Hello,

Thank you for contacting Teladoc Health. We do apologize for any inconvenience.

In order to unsubscribe you from [emails/phone calls/texts/all communications], please go to *******************************************************.

Your Teladoc Health team
Customer response
02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, provided that Teladoc actually complies.

Sincerely,

***** ******
Initial Complaint
01/22/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Teladoc is a scam. I told my symptoms and he automatically said I have an ***. A month prior to the call I already got tested and tested negative. Got tested again after the call and negative again. Also not even sexually active so its not possible for me to have an ***. Yet, he still submitted the diagnosis as unspecified *** and asked no questions but said call teladoc to request a refund. I called them and they stated per their policy they cant refund even after explaining everything. Im not stupid to think I can get treated for an *** over the phone when I know the doctor would need to know which *** you have to get treated. They keep throwing the policy in my face saying sometimes the doctor cant help which I understand but in my case he didnt even attempt to help just automatically ruled it as an ***.
Customer response
01/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have been issued a refund.

Sincerely,

************ *********
Initial Complaint
01/12/2025
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
1/12/2025. Teladoc had my new insurance and they had to process it, it had changed. When they do that, they create you a new account, and you lose all access to your documents, notes, and health care providers. I lost all my appointments for therapy and psychiatry. They are unable to re-instate appointments or contact my providers. Therefore I lost continuity of care. For someone with mental illness and suicidal thoughts, this is a big deal. This should not be legally allowed. There should be merging or updating insurance without losing access to your providers. This is unsafe practice. This causes more mental health distress. This causes disruption in medications.
Business response
01/21/2025
Hi,

Thanks for getting in touch with Teladoc Health! Our Member Support team is here to help you with your continuity of care.Please call ************. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.

For information, you can check out our FAQs on this topic:
***********************************************

Your Teladoc Health team
Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Member support is unable to help stating they can not help get in touch with my Teladoc providers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *****

Business response
02/04/2025
Hi *******,
Thanks for getting in touch with Teladoc Health! We are reaching out to assist you with your Teladoc Health Benefit. We have been notified of your need for support and want you to get the assistance you need.
Our Member Support team, who specializes in escalated member matters, is ready and here to help.
Please call ************. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.
Your Teladoc Health team
Customer response
02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because
that phone number does not help. They say they escalate but then no response. I reached out on my own to fix my problem via social media because the help is not working

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *****
Initial Complaint
01/10/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I spoke with teledoc 12/23 and received a prescription for benzonate for a cough. I requested a refill as per the company's website and upon calling teledoc again I am being told I need to schedule another visit. My insurance pays the visit however for principal purposes why should they pay for another doctor's visit when your web site FAQ clearly states you can do refills. I requested to speak to a supervisor twice and was told I could not. The supervisor's name that refused to take my call is named ******* ******. She pushed back on the *** ***eating a refill could not be done. I asked several times to speak her and she refused to take my call. Absolutely false. I will also file a complaint with my husband 's employer in hopes of them ending the relationship with ******* to seek a provider that will give the service that the company is paying for.
Business response
01/21/2025
Hi,

Thanks for getting in touch with Teladoc Health! Our Member Support team is here to help you with your refill.Please call ************. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.

For information, you can check out our FAQs on this topic:
***********************************************

Your Teladoc Health team
Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:]
The response provided is a standard generic response. I am sure if I call the poor customer service *** will not know anything and get caught up in the mess the company created. They need to contact me and address the issues I have. They need to explain why a supervisor 2 times would not take my call and mainly explain to me why I couldn't receive a refill per the company policy as stated on their website. They are billing twice for the same service and it is completely unethical and illegal.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** **********

Business response
01/28/2025
Hi *****,
Thanks for getting in touch with Teladoc Health! We are reaching out to assist you with your Teladoc Health Benefit. We have been notified of your need for support and want you to get the assistance you need.
Our Member Support team, who specializes in escalated member issues, is ready and here to help.
Please call ************. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.

Your Teladoc Health team
Initial Complaint
01/10/2025
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
December 30th 2024 3:57PM EST, I set an phone appointment with a Teledoc Doctor (or Nurse.) The call came in about an hour later. I explained that I had just recovered from a flu and was just starting to get symptoms for Bronchitis, which I get chronically. Nothing serious. I explained that this happens every fall. I explained I had been tested for COVID and more and it was diagnosed as just thee flu. The nurse, ******** *******, I think, who spoke to me was in a bad mood. Being sick I was in a better mood. I only mention this because she refused to listen and kept saying very belittling things. Like,"Well you might think you have whatever, but I have the degree." Wow! ok.... I was just trying to explain my diagnoses with chronic bronchitis. It grew worse and worse and the questions she asked had no relevance. A explained I was unable to go to an urgent care because of my location. She started cutting of my answers and I felt ignored. She said they couldn't help and I gave up and hung up the phone while telling my co-worker forget this. As a psychologist I believe she was just upset before the and during the conversation. This affected her professionalism and level of care. She was very unprofessional and did not even advise me to seek medical assistance elsewhere. In the end the interaction left me feeling that TeleDoc was more worried about the money than the care. I was also scared that if I could get a simple antibiotic I could get worse. In the end I called ********* and they called a doctor from my past and mad it happen in minutes. I later received a letter telling me that I was reported as being inappropriate. I guess swearing to my co-worker as I hung up was "inappropriate". To be honest I was upset, but I am always professional. I never would have treated ANYONE the way I was spoken to. What she did was dangerous. Someone else could have given up and became very sick.
Business response
01/21/2025
Hi,

Thanks for getting in touch with Teladoc Health! Our Member Support team is here to help you with your physician complaint.Please call ************. The Member Support Team is available MondayFriday, 8 a.m.- 6 p.m. Central.

For information, you can check out our FAQs on this topic:
***********************************************

Your Teladoc Health team
Customer response
01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Teladox sent a robo answer trying to get more business instead of actually responding to the BBB COMPLAINT.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Business response
02/04/2025
Hi,

Thanks for getting in touch with Teladoc Health. We appreciate your honest feedback pertaining to your experience. We have escalated your concerns to the appropriate party within Teladoc.

Your Teladoc Health team
Customer response
02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The teladoc business keeps sending you a computer response. That does not address and is not a legitimate reply to my complaint.
'Thanks for getting in touch with Teladoc Health! Our Member Support team is here to help you with your physician complaint. Please call ************". THIS IS AN AD

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******
Initial Complaint
01/03/2025
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My daughter used Teladoc on Dec 29th 2024 and was charged $49 even know our insurance covers these visits for free, I have tried multiple times to get that $49 back, United Healthcare called on our behalf only to be sent to voicmeial over and over- no one is helping us get that $49 charge reversed. I will never use them again, they are crooks!!!! I will be sure to spread the word. I just want my $49 back!!
Customer response
01/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******** ********
Initial Complaint
12/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called to be helped by what they call a professional. That professional was far from, not even listening for weekday symptons I had. Not once did I say I had coughing problems and ended up getting prescribed for coughing medication. When I called back they said they were going to issue a refund of the first visits which would have given my free visit back. Instead they charged me 20 dollars and the next pro never prescribed any medication.
Business response
01/07/2025
Hi *****,
Thanks for getting in touch with Teladoc Health. We are sorry to hear that you werent satisfied with your recent visit. We appreciate your feedback and want you to know that we constantly strive for excellence.
While Teladoc Health physicians can prescribe medications,not every visit will result in a prescription being written. Our physicians rely on your medical history and symptoms to determine whats right for you.Some diagnoses are treatable with over-the-counter medications or other treatment plans as ordered by the treating doctor.
Our team has reviewed your refund request, but unfortunately, we are not able to honor it per our visit policy. We previously responded to your request via email on 12/24/2024.
To learn more about our frequently asked questions or our prescription policy, you can go to:***************************************************************

Your Teladoc Health team
Customer response
01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If the person on the other end of the phone call would have taken any kind of time and listened they would have realized I didn't have a cough and they would not have prescribed me a cough medicine.
Iknow mistakes can be made but this was more than egregious error on that person's response.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *****

Business response
01/14/2025
Hi *****,

Thanks for getting in touch with Teladoc Health. We appreciate your honest feedback, and we applied a free visit to your account on 01/14/2025. A friendly reminder, our team is on standby to speak to you about your experience. Just give us a call at ************.

Your Teladoc Health team
Initial Complaint
12/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I set up an appointment with teledoc and the provider told me I need to be seen in person. They did not provide any type of care and I had to pay a $45 copay for nothing! Its absolutely ridiculous. I will not use this service again. First and last time.
Business response
12/31/2024
Hi,

Thanks for getting in touch with Teladoc Health. Were so sorry you werent satisfied with your recent visit. We did respond to your request via email on 12/28/2024. Our team has reviewed your refund request, but unfortunately, we are not able to honor it per our visit policy (included below for your convenience).

Teladoc Health policy:

By requesting a visit, it does not guarantee that a physician will be able to treat you. Some conditions will require you to seek specialty or emergent services that cannot be treated by our providers. If a provider can treat you, it is also not guaranteed that a prescription will be written. Some diagnoses are treatable with over-the-counter medications or other treatment plans as ordered by the treating physician, which may include further treatment from your primary care physician. Once the visit has started, the visit fee is nonrefundable.

If you need more help, we are available 24/7 at ************.

Your Teladoc Health team
Initial Complaint
12/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
12/17/2024 I reviewed all the information they provided on their website to be sure that they provided the services I was needing, before making an appointment they require payment beforehand and since I dont have insurance my payment was $89.00.The information on their website states that they treat depression and can start new prescriptions to treat it. I dont have depression but I have insomnia and my prior primary care providers have prescribed me trazodone (anti-depressant) dating back to 2021. I made the appointment and attached 3 photos of past prescriptions for Trazodone showing that its a medication that have been prescribed for years and have a history with. On 12/17/24 the doctor called me at 7:00am for my appointment. I told the doctor about the reason I wanted to be seen and he replied that they dont do that, and they dont start new prescriptions they only offer refills on prescriptions and that I would need to go find a primary care provider. The call was over at 7:03am I paid $89 for a 3 minute consultation to be told sorry we dont do that. Youre advertising a lie! Afterwards I received a summary of the appointment and it states that they preformed an evaluation on my medical condition which isnt true at all! The doctor didnt even ask about anything health related and that IJust told me they dont do that. At the end he stated I voiced understanding and acknowledged their reasons for referral which they didnt refer me to anyone! They told me to find someone else. Worst company!
Business response
12/31/2024
Hi ******,
Weve received your request for a refund. Our team is currently reviewing the request and will contact you with an update within three to five business days.

Your Teladoc Health team

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