Credit Union
Jovia Financial Credit UnionThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received text messages a few months ago that said fraudulent activity so I ignored it thinking it was spam but I got locked out of my account and was told to answer those texts so I started 10/3/22 getting the texts again so I answered well they someone how hacked my moms account and Jovia says there is nothing they can do about the obvious 6 Zelle payments to the same person for the same amount is clearly not us but I was told I would have to pay $35 each transaction to be investigated to get my money back. So someone clearly from Jovia that new what they are doing just stole 500$ from me and the bank says theres nothing they can doBusiness response
10/24/2022
Consumer fell victim to an unfortunate scam. Jovia continues to work closely with the consumer to regain safe access to her digital banking accounts.Customer response
10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I submitted all the photos that show it was always Jovias number that was doing all this and I reject their answer because they havent contacted me about any other detail about this since those convos so they are not working closely with me I was told I was out of luck
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid my debt of $351.65 to jovia over a month ago. My payment verification number is ****** . I cannot open a bank account anywhere because my name is still shown in check systems as still owing this debt to them . I have called the collections department 3 times and left messages and have received no answer or call back . I currently have my direct deposit going into my cash app, which is now giving me issues as I cannot use my cash card . So I current have no way to pay my bills and no way to open a bank account .Business response
10/05/2022
This appears to be a timing issue. Records were updated two times already, which may have been after member attempted. Member was contacted to inform and provided with a letter to support the actions taken by Jovia.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This complaint is being filed against JOVIA bank because I have been unable to get a credit card replacement from them. At the end of July 2022 I called JOVIA with the concern that my JOVIA credit card information may have been compromised. I requested the card be canceled and requested a new replacement. I never received the replacement card. I called JOVIA and was assured that another new one was on the way. Two weeks later I still have not gotten the card. I am concerned because no one at the bank can tell me why I have not gotten the new card and no one EVER returned my 3 phone calls. My main concern is that there are 2 **** credit cards under my name floating around for anyone to get a hold of. I am very disappointed in this bank. Can a representative PLEASE call me back??Customer response
09/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Complaint: Through delay, deception, and/or sleight of hand, Jovial Financial Credit Union gave us a loan with an interest rate of ****% after we got a better rate of 3.5% from Rocket Mortgage, and after we locked in a rate of ***** with JOVIA Financial Credit Union months before the closing.Business response
08/02/2022
Member has been contacted by Jovia and claims are being reviewed by Jovia counsel, per member's request.Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Jovia FCU transitioned to a new credit card servicer last month. I've only ever had 1 credit card through Jovia (even through their transition from NEFCU to Jovia). My account is now showing two credit cards (the inactive card information with an outdated balance of approximately $3600, and the active card with what should be my current balance of approximately $3300). I called Jovia to have them remove the incorrect information from my account- and was told that they could not find what I was looking at even though I provided a screenshot of the page I was looking at. I was also told that there was a lag in their system from the transition of the cards and it should rectify itself eventually. I was also told by the representative **** I spoke with would confer with her supervisors and get back to me. There was no resolution given to me at that time. I e-mailed them today as well. I have not heard back since my conversation with them yesterday.Business response
07/08/2022
A recent change to our credit card provider caused the credit card to show twice in online banking in error. The member was contacted and the erroneous information was manually deleted from the system to properly reflect the member only having one card.Customer response
07/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I requested assistance then applied for a HARDSHIP on my loans on June 8th. It took until June 22!!! to get a response email saying look out for the paperwork to complete this!! It's now June 30th and Jovia continues to sweep and take loan payments though they say my credit card is restricted and I am ON HARDSHIP!!! ???I have left emails, spoken to customer supervisor whom yelled at me to try to use my credit card while on HARDSHIP... I am getting no where and really want to fire this institution but have 3 direct deposits and entire family banking with them for over 40 years!!! SHAME< SHAME Jovia higher more and better people and be a responsible institution! How can they expect us to be responsible with money on time if they are not???>Business response
07/08/2022
We contacted member on 7/6/22. Hardship request was completed and **** card restriction was lifted.Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My checking account with Jovia is negative over $2,000 because they authorized a debit for over $2,500 when I had no money in the bank. I reached out to them to find out how that was possible. The first guy I spoke with I asked 4 times how was it possible. He said he didnt know and kept going off topic. I then asked to speak to a manager, he added a supervisor to the call. The supervisor proceeded to tell me that all debits make are guaranteed. I tell him thats not true because I have a bunch of debits that were attempted but were blocked due to insufficient funds . He then tells me thats his answer for me and basically he is sticking to it. So we go back and fourth debating how his answer is wrong . I just gave up with the call. Long story short now they are looking to me to pay back money I didnt authorize nor have in the bank plus their fees. It just seems super suspicious to me.Business response
05/05/2022
Spoke with member. Advised that auto rental company, ***** used an authorization code from previous rental in March to force debit through to the checking account for payment. Member was advised of the dispute process to file claim for reimbursement with *****Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am a 20 year customer of ********************** and have many accounts there. On February 28th, I submitted an $8,000 payment to TJ Maxx credit card. Unfortunately, a few checks had not cleared and the payment was 'rejected' by the bank's **** ************ I was not made aware of this. When I checked my account a week later, I assumed that I would have to resubmit my payment at some point. On March 11th, after attempting to make a payment of $5,000 to another credit card, **** Pay rejected it and would not process it. I called the bank and spoke with 2 people who told me they weren't sure what the issue was but would resolve the issue. Later that day, the bank called me and gave me a phone number to call to 'resolve my issue' but REFUSED to identify what the number was linked to. I asked numerous times who I was being asked to call and the question was not answered. When I called the number, I was told I was speaking to a ******************* After a long conversation to clarify, I was told that the **** *********** payed the $8,000 on my behalf and now wants to collect the $8,000 from me via Collections. THIS WAS NEVER COMMUNICATED TO ME BY JOVIA. Addtionally, today, I looked at my account and the previous 'blocked' payment of $5,000 was processed WITHOUT my knowledge after being told that it would be blocked. So, I payed that **** directly with the card company on March 11th... now it has been payed TWICE, thus leaving me with nothing in my account to pay the COLLECTIONS AGENCY. This is not okay and will impact my credit score. The bank AT NO TIME informed me of the collections agency involvement nor that they were going to process my blocked payment today,Business response
03/18/2022
Member was contacted 3/18/22, and we reached an agreement regarding resolution to the issue reported.
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Customer Complaints Summary
67 total complaints in the last 3 years.
45 complaints closed in the last 12 months.
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