Complaints

• Initial Complaint

  01/27/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  To whom it may concern,I am making this complaint on behalf of my 86 yr. old mother, ******** *****. My complaint is with Byram Healthcare Centers Patient pay, ****************************** *********** In 2024 my mom was hospitalized for 8 days, she had a severe infection, also had an open wound on her backside. She had a home health care nurse come to the house 2 separate times and both with Byram. The first time we received a box with stuff that was not ordered, we spoke to our medical team for my mother's care. From her wound DR. **** showed us what was ordered and what we got. There were things in that box that we didn't need?? So they got more from the insurance company? My mom received a bill for $90. Also with that first order I had to take inventory as to what we used, what was left, I wrote a nasty note, basically saying how sad it was, that I had to do their job as well. The 2nd time the home Healthcare nurse came to the house, she ordered from byram Healthcare phone ************, Inv. ********, Shipped 10/1/24, Total $1323.90, Ins pd $683.26, *** $466.34. *** owe $174.30. Cust# ************* complaint I have. I sent back the second package they sent and are billing us for $174.30. I took the package a day later to the Postal shop, ******** Twp, **. Written all over it was RETURN TO SENDER. I have called about this bill, have told my story 4 times. All non speaking English, all gave me the same routine. All told it's in review. Noone has done anything, they are just wanting us to pay this bill. My 86 yr old mother is not going to pay for something SHE NEVER OPENED, NEVER USED AND SENT BACK. I speak on her behalf, There are two many taking advantage of the elderly. I even asked if they were working from home to tell me now, so I didn't continue to be lied too. Ex. I waited on hold for 45 min. Waiting to talk to a supervisor. Two different times the phone was picked up and then put back on hold.

  Customer response

  02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  Per our conversation regarding my complaint against Bryam Healthcare. Bryam contacted me by phone. They resolved my issue with them. Should you need any further information, please feel free to contact me. Thank you ****** **** 
  

  Yahoo Mail: Search, Organize, Conquer

  
  Sincerely,
  
  ****** ****
  
  
  
   
  

  
  

• Initial Complaint

  01/21/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  **** is a quadriplegic who uses ostomy bags for stools. He ordered ostomy supplies from Byram Healthcare on 06/06/24. **** has ******** as primary insurance and as a 21 year veteran of the ***********************, has Tricare for Life as secondary. Byram billed ********, but that claim was originally denied as they thought he had a different primary insurance. We called when we got the denial notice. ******** fixed the issue right away and said Byram just needs to re-bill. This was approx Sept 2024. The next month we got a bill again. We called both Byram and ********. ******** had not gotten re-billed. They stated this was not a coverage issue. These are supplies that would be covered. Byram would say they billed it, but it wasnt. This happened every month. In approx Nov, Byram told me when I called AGAIN, that we would get sent to collections if this doesnt get paid. I explained they just need to re-bill it. So again they said they would. This time when I talked to ******** they said that this can NOT go to collections because the *** shows patient balance as zero because it is a covered service. We received a letter from a collection agency on Friday, Jan 10, 2025. I was able to call ******** and verify that again they had never received a re-billing from Byram. I had to wait until Monday Jan 13, 2025 to call both Byram and the collection agency. Byram said they would pull this bill back from collections and they would re-bill ********. They also said TRICARE had never been billed. They gave reference #HG511425 for this call. The collection agency stated they could take this info with the reference # and put it in their notes & to call the following week to verify it had been pulled back. I called back today, Jan 20, 2025. Byram stated they re-billed ******** & pulled claim back from collections both on Jan 14, 2025. I then called collections to verify but no it is still in their system. I then called ******** and no, they still havent been re-billed.

  Business response

  01/27/2025

  This is in response to a complaint we received on 1/21/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 1/24/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  
  
  
  
  
  
  

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an invoice from Byram Healthcare for $166.54. This was for a purchase shipped 12/03/2024. I am not a customer of ****************** and have never ordered from them. And yet, they billed my ******** Advantage plan. I have no idea how that got that insurance information. My husband is a customer of theirs. This should have been billed to his plan. When I contacted customer support, which was not easy, they said I had to contact my insurance to get a waiver. My insurance has no idea what they are talking about. My husband should have had this claim sent to his insurance, which would cover it. I cannot seem to convince Byram to do this and have been unable to resolve this issue. My efforts were hampered by the fact that the customer service agents do not appear to understand medical billing, by the fact that the billing support office opens late in the day, and by the fact that the staff seemed rushed to get me off the phone.I would like to get this bill resolved, and also find out how they got my information for insurance (which I was not even enrolled in until Jan 1st) and why they thought me the patient to be billed.

  Business response

  01/27/2025

  This letter is in response to a complaint we received on 01/16/2025. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer on 01/24/2025 and resolved the concern.
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up.
  ***************************************
  
  
  01/24/2025 - Spoke to the pt. *** we are looking into how his name got changed on his account. *** the claim has been resubmitted and i will follow up to ensure that insurance pays. **
  

• Initial Complaint

  01/15/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My issue is regarding Byram, not doing their part and therefore giving myself, and my family added unneeded stress. This is regarding a bill that Byram keeps sending me that, my insurance company says is not my responsibility. I myself and my insurance company have reached out to Byram on multiple occasions over the last five months and have had a three-way call explaining to Byram that the bill I received for $183.75 for date of service 6/27/2024 is not my responsibility. These conversations occurred on 8/29/24, 9/30/24, 10/28/24, and now 1/14/25. Byram, on each of those occasions, has asked for an explanation of benefits (EOB) to be sent over from the insurance company. The insurance company sent it over and yet I still continue to receive the same bill from Byram. I now have a debt collection agency asking me to pay the bill. I reached out to my insurance company again today, January 14 and we both called Byram and again they asked for another ***. They said they would have a supervisor call me back and that has yet to happen. This is a time sensitive matter since it has been going on for months, and I feel a resolution needs to happen quickly as Byram has not done their part. They are 1.not keeping notes on their end, since their answer each time has been for the insurance company to send over an EOB 2. Not assisting me in any timely matter and 3. Not doing what they keep saying theyll do. I am on my last straw and dont know what else to do.

  Business response

  01/27/2025

  This is in response to a complaint we received on 1/17/24. This issue will be logged in our Corporate Complaint File. We spoke to the customer to address the concern.
  
  
  
  
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  

  Customer response

  01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am still awaiting a resolution.  I was told by ***** that she would reach out to me when she is done with her investigation.  In the meantime, I dont know where I stand with this outstanding bill.  As I reported earlier, Byram does not resolve their issues; instead they say they will get back to me, and the issue remains, making no progress.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

  Business response

  02/04/2025

  This is in response to a complaint we received on 1/29/25. This issue will be logged in our Corporate Complaint File. We spoke to the customer to address the concern.
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

  Customer response

  02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ***** from Byram has been and is working to resolve this issue.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  01/15/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Im having an issue with a company that I purchased an insulin pump from back in August. Let me give you a brief synapse of whats going on. The company is Byram healthcare I went through the process of ordering a new insulin pump through our insurance. ****** (the pump manufacturer) chose to go through Byram healthcare because they are in network. I received an email that the pump had shipped. No communication via phone or email regarding my coverage or out-of-pocket payment required. Every time I have purchased a pump in the past, I have received a phone call going over the financials and letting me know what my out-of-pocket would be before authorizing and shipping. Almost a month later I received a statement with my balance of $3418.43 for this insulin pump. I reached out to the company to let them know that I would like to return the pump. I was told there was a 15 day return window that I had missed. After multiple attempts to get an exception and return it, on October 15 an agent from Byram reached out to me and emailed me two return shipping labels. At this point, I probably shouldve asked why the two because I had only received one box, but I printed the shipping labels, I put one on the box and made copies and put two inside the box. The box contained the pump and supplies unopened & unused. The company has since shown that they received the package and has given me credit for the supplies, but not the pump because they did not receive it. It was all in the same box so if they received one, they received the other. Ive tried multiple times calling customer service, sent in half a dozen emails and Im hitting a wall. I still have that outstanding balance due of $3418.43 for this insulin pump that I dont even have possession of anymore and Im starting to worry about it affecting my credit.

  Business response

  01/27/2025

  This is in response to a complaint we received on 1/16/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 1/20/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ****************** tries to get customers pay thousands of dollars for insulin pump supplies and tries to threaten you to pay them instead of billing your insurance as required .

  Business response

  01/28/2025

  This is in response to a complaint we received on 1/14/25 . This issue will be logged in our Corporate Complaint File. We spoke to the customer to address the concern.
  
  
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am very disappointed in Byram, as their billing department really seems to have gone downhill within the past year. We have been using them for nearly 4 years, but within the past year I have had constant issues with the billing department. I received an additional bill in November for $52.02 (invoice #********, 11/15/2024) for supplies that I had already paid for in March. My insurer (Anthem) said that they did an audit and Byram had overcharged for the supplies and I should not be liable for this cost. However, inquiries to Byram have not been answered, and they are now threatening to send the balance to a collections agency. Additionally, they keep putting in the wrong CPT codes for my son's Peristeen system resulting in the claim being rejected by Anthem, so I now have another balance of $3000.03 (invoice #********, 12/12/2024) that they still have not resolved. I have contacted their billing team 3 times over 3 months to try to get these issues resolved, and every time they say they sent a message to their internal team for review, but the issues are never resolved, I never receive an answer, and the balances are still on my account.

  Business response

  01/15/2025

  This is in response to a complaint we received on 1/13/2025. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 1/14/2025 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  
  
  
  
  
  

  Customer response

  01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ***
  
  
  
   
  
  

• Initial Complaint

  01/06/2025

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order processed Dec. 14, 2024. Diabetic Continuous Glucose Monitor order. Website ordering does not allow ordering a new supply unless you have 10 or fewer days supply left. Ten days is the lifetime of an individual sensor. Contacted Byram in late December advising the shipment may be lost. Stated they would look into the matter and replace shipment as needed. As of this writing, I have not heard back from Byram. I ran out of sensors on Dec. 24! I want the shipment replaced ASAP or the order cancelled and not billed to insurance. I will find another supplier locally.

  Business response

  01/07/2025

  The order has been replaced.

  This is in response to a complaint we received on 8/15/2024.This issue will be logged in our Corporate Complaint File. The patient will be contacted to discuss his concerns.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

  Customer response

  01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However I feel the shipping of their diabetic supplies needs attention. 
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  01/02/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I overpaid ***** Health $61. I have been asking since ****** for a refund. I have called numerous times, have email trail with 2 different people dating back to ****** requesting my refund. I was told a check was sent in September. I never received. Now, they said they have to can the check and resubmit a new one. To date, I have not received it, nor will they respond to my emails any more.If I died tomorrow, my family will never know this overpayment/refund is due to me. I have exhausted all my requests. I even told them I was going to file a complaint, and still nothing. All I want is my $61!

  Business response

  01/15/2025

  This letter is in response to a complaint we received on 01/02/2025. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. An email was sent on 01/09/2025 to discuss the concern. 
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up.

  Customer response

  01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I responded to you with the wrong reference number. 

   

  I have spoken to Bryam and they claim to have sent a check on December 17th. To date, I have not received it. I even verified with them my mailing address. I'm not sure how long it takes to receive a check. It's been more than 4 weeks since it was mailed out.

   

  Please do not close my case. It is not resolved yet.

   

  ****** ***** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business response

  01/28/2025

  The patient has been contacted by email. The check is being resent

   

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Prescriptions were sent to Byram Healthcare for my ileostomy supplies; specifically pouches, underpads and protective underwear from my ************** Dr. ****** **********) on Nov. 19th, Nov. 23rd, and Dec. 30th, 2024 and received from Byram yet Bryam refuses to sent my medical supplies claiming today that they need the prescriptions for the pouches, underpads and protective underwear. I was initially told by Byram the supplies would go out on the 28th, and they weren't so I called several times. I am out of supplies for my ileostomy.

  Customer response

  01/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Byram Healthcare sent a partial order which I received Jan. 3rd, and the remainder of my order I received Jan. 4th, 2025. 
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩