Complaints

• Initial Complaint

  12/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have ordered diabetic supplies for my son who has type 1 diabetes and the company is giving me the run around to get his supplies ordered. I placed the order in October to update his sensor to the Dexcom 7. This order required a doctor's orders, which were provided. The order was placed and was not able to be processed until December 23rd due to medical insurance. December 23rd passed and I contacted Byram Healthcare, and they said that I needed updated orders from his doctor. I had his endocronologist provide the orders immediately and they are still refusing to fill the orders for the Dexcom 7 sensors. This is causing a burden for my son and is interfering with his care regarding his diabetes. I have provided all necessary documentation and yet Byram Healthcare is refusing to process the order.

  Customer response

  01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  12/30/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have diabetes and receive my pump supplies through this company. I am out of the supplies now because Byram keeps cancelling my orders. My doctor has sent information over to them three separate times. I dont know what to do.

  Business response

  01/06/2025

  This letter is in response to a complaint we received on 12/31/2024. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. We spoke to the customer on 01/06/2025 and resolved the concern.
   
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up.

  Customer response

  01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* *******
  
  
  
   
  
  

• Initial Complaint

  12/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since starting on a new pump for my son, I was told I need to get supplies from Byram. EVERY single monthly supply order takes about 2 weeks for them to process, leaving us with 4 weeks worth of supplies in a six week period (which is impossible). My son has been on insulin pump for over 10 years and no other DME supplier makes receiving supplies so complicated and lengthy. Leaving a patient without life saving equipment is simply not acceptable. I am constantly stuck borrowing from others with no way to even return as we do not have enough.

  Business response

  01/06/2025

  This is in response to a complaint we received on 12/27/24. This issue will be logged in our Corporate Complaint File. We attempted to reach the customer to address the concern.
  
  
  
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  

  Customer response

  01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  We have been having issues for 2 months in a row and hope the upcoming month will be smoother. 
  
  Sincerely,
  
  *** ***********
  
  
  
   
  

  
  

• Initial Complaint

  12/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is the medical assistant from *******************. Please check the order through Parachute. We never receive any response from BYRAM tagged employees, even from the person who tagged us in the order and who accepted the order.We need to urgently finish one patient order who has been waiting for weeks to get her supplies.Please email me at *********************** to discuss this.Thank You

  Business response

  12/23/2024

  This is in response to a complaint we received on 12/18/24. This issue will be logged in our Corporate Complaint File. We spoke to the medical assistant to address the concern.
  
  
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  

• Initial Complaint

  12/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Please be advised that I am a type one diabetic, insulin dependent for many years. Moreover, I have always had full coverage for diabetic supplies. Nevertheless, as a direct result of prolonged, consistent negligence by CCS Medical I have suffered untold misery! Moreover, when I called Emblem Health, to complain I was told "that *********** is our preferred company." Thereby, I switch to Byram Healthcare. Noteworthy is the fact, that Byram and Emblem Health confirmed that I have full coverage. If I did not have full coverage, I would not have order anything. In addition, is the fact that I order strips, pen needles and alcohol pads. However, I just received the strips. Now I am being billed for the strips. In conclusion, I must say that my health continues to worsen due to the stress of the situation. Please help me!

  Business response

  12/20/2024

  This letter is in response to a complaint we received on 12/17/2024. This issue will be logged in our Corporate Complaint File. Thank you for the opportunity to provide a response. A voicemail was left for the patient on 12/19/2024 and 12/20/2024 to contact Byram back to resolve the concern. 
  
  Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused. Please feel free to contact me with any additional questions that may come up.

  Customer response

  01/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Please be advised that on December 20, 2025 I left a message on Byram Supplies voicemail---in part, "i am returning your call." They have not responded to that voicemail.  Nevertheless, I respectfully request a specific time and date; so that may resolve this very serious issue. Thank you. 

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business response

  01/07/2025

  We spoke to the customer on 1/6/2025, she is aware we are contracted with her insurance, but not for testing supplies. They are a pharmacy benefit. She was made aware that the balances on her account have been removed from patient responsibility. We appreciate the opportunity to address the issue and provide response. 
  

  Customer response

  01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  12/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a ****** breast pump from Byram healthcare. I opted for a pump that I had to pay for which I did. The pump cost me 300 dollars. After trying the pump for a 2 months I discovered that it was not working for me. I contacted the ****** company throughout my entire process of trying to get it to work for me but unfortunately I just wasnt producing enough. I was told by ****** that I could return everything back (the pump and the readable containers that I also bought for them) and they would issue a refund but because I went through Byram, the refund could not be sent directly to me. I have emails from the ****** **** stating that the refund request was made on 4/1/24 and that Byram should have refunded me within 7-10 days. It is now December 3rd and I have received nothing. I never even received a call or email from Byram regarding this issue. I have called over and over again trying to get an answer. One time I was told that they tried to refund me my money but there was an issue returning it to my original form of purchase so they would have to send me a check. But no one ever reached to tell me this. I had to call numerous times to even get told that little bit of information. In July a Byram representative did email the billing department informing them of the problems I was having and that I was threatening to contact the BBB. Two other emails have been sent since then and I havent received one phone call or email. My next steps will be to go to small claims court in order to receive my money back for the pump, the reusable containers, and the shipping fee that I spent to send everything back. I just think its ridiculous that it has come to this. I am attaching screenshots of the emails I have mentioned.

  Business response

  12/20/2024

  This is in response to a complaint we received on 12/18/24. This issue will be logged in our Corporate Complaint File. We called the customer on 12/20/24 and were only to leave a message. We sent an email to the customer on 12/20/24 with a review of the account.
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Oct. 25, 2024, I ordered ostomy flanges from Byram Healthcare. They were sent on Oct. 29. Included in the order were 20 boxes of the flanges. When I opened the box, I discovered that the flanges encased in the wrapping were the wrong size even though they were identified as the size I ordered. This was a problem with *********, maker of the flanges. I notified ********* of the lot # and the problem. They responded promptly. However, I wanted to return the 20 boxes (19 actually since I'd opened one box) as Byram requests when an order is incorrect. I made 5 phone calls to customer service to report the problem. I was assured I would receive a shipping label by email to return the items. It is now Nov. 26 and I still have not received the label by email for the return. They do have my email address correct (checked several times). At this point I don't actually care if they want the mislabeled items back (*********** problem), I just want a refund on that part of the order. Nowhere, not online or in their physical catalog, is a price for the items. I estimate that that part of my order must have cost between $1080-$1200. I'm getting nowhere with Byram at this point and am frustrated and tired of the hassle.

  Business response

  11/27/2024

  This is in response to a complaint we received on 11/27/2024.This issue will be logged in our Corporate Complaint File.  
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  

  Customer response

  11/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  11/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This the 2nd complaint about Byram Healthcare. We have been getting wound care supplies for 10+ years and there is always a problem with getting them.This is the worst company ever and I wish we had more options to order the wound care supplies from.I reordered supplies in October30 days after the last order and was told it was too early and they wouldnt go out until the 21st of November. I was told they dont count the *********************************** but rather when the order is shipped out/received yet I cant order before the 30 days is up. This causes a shortage of wound care supplies and UNNECESSARY stress and anxiety for us. Without these supplies his wound will get worse and h*** end up in the **** I requested a courtesy order of the silver alginate and was first told they dont do courtesy orders, but then after I called their HQ I was told it would go out on 11/15 and we should have it by 11/16. I called ***** ********* (HQ) and left four messages and never received a response. I called Byram AGAIN today and was told the order shipped on the 15th via ***** yet we have not received it. After speaking to several people at Byram I find out the order was placed on the wrong pallet and Byram had no idea if or when it will get returned to them. ANOTHER courtesy order of the silver is supposed to go out today marked as URGENT. I have zero faith that we will get this order tomorrow.This company causes so much unnecessary stress and anxiety!! I hate dealing with them, but unfortunately they have a monopoly on the wound care supply business!

  Business response

  12/23/2024

  This is in response to a complaint we received on 12/7/24. This issue will be logged in our Corporate Complaint File. We called the customer on 12/11/24 to review but were only able to leave a message. We sent an email to the customer on 12/12/24 with a review of the account.
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Every since my mother has been with this company we have had troubles getting her supplies. Thus year in March we received a bill saying we owed money. They was called immediately and was told my mother had insurance and it should have covered it 100% that we have never had to pay fir her supplies and they could look back and see that. The person at that time agreed Saud that he would get with billing and get the charges off. The next month again was not able to order supplies had to call do it by phone. This has went on now for several months this month November 2024 they refused to reorder because they sent bill to collections. This company is a big joke and you never can get the right person to help you.

  Business response

  11/26/2024

  This is in response to a complaint we received on 11/19/24. This issue will be logged in our Corporate Complaint File. We spoke to the customer's daughter to address the concern.
  
  
  
  
  We appreciate the opportunity to address the issues and provide response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.
  
  

• Initial Complaint

  11/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I placed an order for my daughters pump supplies on 10/3/23. We received the supplies but the bill they sent was wrong. It took several months to receive and updated EOB from our insurance. The amount we owed Byram was $146.25. I paid the amount in full over the phone on 2/21/24 via a credit card. Byram would not send me a receipt for a phone payment but promised they would credit my account. In October 2024, they are sending me an invoice for $146.25. The customer service representative keeps promising they will credit my account because I already paid in full, but I keep receiving statements. I have my credit card statement to prove that I already paid the $146.25 amount for date of service: 10/3/23. Please help. I am ready to file a complaint with the ********************************* if Byram doesnt resolve this. I am receiving an invoice for a bill I already paid.

  Business response

  11/26/2024

  This is in response to a complaint we received on 11/19/2024. This issue will be logged in our Corporate Complaint File. We spoke to the customer on 11/21/2024 to resolve the issue.
  
  We appreciate the opportunity to address the issues and provide a response. Please be assured that Byram is committed to providing high quality products and service to our clients. We apologize for any inconvenience we may have caused.

  Customer response

  11/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  Sincerely,
  
  ********* ******* *******
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩