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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/20/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
It’s almost impossible to find a way to contact them about your debt. I’m trying to find if I have any balance left to pay.
Business response
01/21/2025
I have attached the itemized statements for you review.
There have been payments on the accounts. If you would like to contact us #************, we would be happy to assist you further.
Thank you for allowing us time to research this matter.
Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This phone number leaves robotic voice mail messages, stating that this is an attempt to collect a debt, by listening to this message you agree that you're **** ****. I never even answered the phone. I have google screening, this is a robot calls and the last I checked they are illegal in the state of Ohio. Validate who you are, your business and what you're attempting to collect. Per the FDCA you MUST validate what bill not an ITEMIZED voice message with what you're attempting to collect. I do NOT have a job. I am legally disabled, only receive $17 a month in SSI, so i can't even afford to pay a hospital bill. I am on medicaid, which bills should have been covered under.Business response
01/16/2025
The message we leave is the standard message approved by guidelines set fourth to keep us compliant.
We have contacted our client and they have advised the claim is valid and due. Please see attached for details.
However, we will not contact you in regards to this specific claim going forward.
Customer response
01/16/2025
I am rejecting this response because: because it was part of an auto accident. I am not responsible for this bill. I do not have a job, and am legally disabled. I don't care if the bill you sent, is valid or not. It should have been paid under the car accident law suit, via Amazon.com DSP, insurance claim. I REFUSE and CANNOT pay this bill. It should NOT even be listed on my credit either. DO NOT call me again!!! I do NOT have a way to pay this bill, and am in the process of asking for charity help through the hospital. Don't ever call my phone again. You may use snail mail, ONLY. Thanks so much Lisa.
AGAIN, I DO NOT HAVE THE MEANS TO PAY THIS BILL...IT SHOULD GO DIRECTLY TO AMAZON. you see that it's labeled AUTO ACCIDENT??? go back to the hospital, and tell them to fix it!!!
Business response
01/16/2025
We thank you for the reply.
If you would like to note specific details on your account, please contact the number listed on the voicemail to speak to a representative. This will assist us as we have nothing noted that pertains to the accident you mention or this being part of a suit. We would be happy to assist!
Either way, we will not contact you going forward in regards to this claim.
Thank you for allowing us time to research this matter.
Customer response
01/16/2025
Better Business Bureau:
The auto accident law suit is over with, however someone messed up the billing efforts. It should have gone to amazon's end. I have absolutely no way to pay this bill. My lawyer took care of the entire case, that said. The case is closed out, and some how some of these bills that are not my responsibility, are coming back to haunt me. I am legally disabled. Thanks Lisa
Initial Complaint
11/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am starting my complaint here but I have every intention of also reporting this to the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), FDIC and even the State Attorney General's office if I must. The complaint I am lodging against this company is that they refuse to send me an itemized statement for my debt after asking for it twice. The story behind this debt is as follows: Back in June of this year (exact date 6/8/2024) I disputed a (different) debt through this company and requested a itemized statement, a few months went by and I decided to check the online portal to see if there was still a balance/what happened with it (exact day I did this was 8/25/2024). There was not a balance for this (old) debt but there was a NEW balance. I waited for them to mail me a statement, kept checking the online portal and the debt amount just kept increasing but no statement followed. Finally, in September (9/16/2024) I e-mailed the “support” e-mail requesting an itemized statement - I did not receive a statement OR an itemized statement. Now more time has passed and it’s November. On 11/4/2024 I physically mailed a hand written letter requesting an itemized statement again. To be clear an itemized statement is a detailed list of expenses or charges that breaks down each item or service and its cost. This is information that I have the right to. They have now refused to send me an itemized statement for almost 3 months after asking for it twice and have never once sent me an actual statement. I would also like to add that I received notice that my medical records were “hacked” and this company has debt that is my maiden name - this information can be provided upon request. See attachments - email I sent, picture I took of the envelope before I mailed it, and all the times I logged into the online portal. I will not do ANY communication over the phone, moving forward I will only communicate in writing with this company.Business response
11/20/2024
We have reached out to our client and they have advised all accounts are valid and due. However, we will not reach out to you again regarding these balances.
I have attached an itemized bill for each.
Thank you for allowing us time to research this matter.
Customer response
11/20/2024
I am rejecting this response because: I will not pay this until a bill is sent to me. The company has had some of this debt since the summer and I have never once received a statement/bill.
Business response
11/20/2024
We are attaching the itemized statements for your review.
Because these are now considered disputed, we will not be contacting you regarding these claims going forward.
If you wish to resolve the debts, you are welcome to contact us directly.
Thank you for allowing us time to research this matter.
Business response
11/21/2024
We are attaching the itemized statements for your review.
In looking at the history of the accounts, there have been notices sent to the same address listed in this complaint. However and because these are now considered disputed, we will not be contacting you regarding these claims going forward. If you wish to resolve the debts, you are welcome to contact us directly.Thank you for allowing us time to research this matter.
Customer response
11/21/2024
I am rejecting this response because:This will be the last time I welcome communication through the BBB. Per the Consumer Financial Protection Bureau I am suppose to receive a validation notice, which I never received. For reference, this information can be found at: ******************************* but I will also attach screenshots from their website.
A statement or validation notice would have information on it that would allow me to be fully educated on this debt. It is predatory practice to withhold this from me.
I recently worked with another debt collector and I had no issues. I’m not understanding why I have had to beg for information? I asked for an itemized statement, it took 3 times of me asking to get one and now I’ve asked about 5 times for a statement/validation notice. This is all information that I am suppose to have access to.
In the original message that was sent to me this morning it stated I had “notices sent” but then that statement was back tracked in this most recent message - a little bit of research would have shown that I have in fact not received anything regarding this debt (unless I asked). I will attach screenshots to lessen any further confusion regarding this.
If a balance remains and I still don’t receive the information that I have requested we can communicate through the Consumer Financial Protection Bureau. As far as I am concerned I am done with this, please don’t reach back out to me unless it’s to provide me with what I requested, thank you.
Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continue to get call no information. I'm sick with Brain cancer you continue to CALL MY PHONE Send me details I will contact who ever the hospital. They already getting $200 a month. Its all i can afford. I cant get other jobs as brain cancer took my left hand. LEAVE ME ALONE.Business response
10/01/2024
We have contacted our client in regards to this claim. Per our client the debt is valid and due. I have attached an itemized statement for your review.
Per your request, we will not contact you going forward regarding this particular claim.
We thank you for allowing us time to research this matter.
Customer response
10/01/2024
I JUST PAID $100 TO THEM RWCENTLY. NOW THIS APPEARED
# ******** REFERENCE PAID 9/5/2024 BILL ONLY SHOWED 100.00
where THIS COME FROM. add ON LAST MINTUE?
Business response
10/02/2024
The $100 payment you made was applied to date of service 11/10/2022 on 9/6/2024.
If you will please refer back to the itemization we have presented, you will see the $60.57 balance is for date of service 1/26/2023. This date of service was placed in our office 9/26/2024 (after your $100 payment). These are indeed two different charges.
We thank you for allowing us time to research this matter.
Customer response
10/02/2024
I am rejecting this response because:
I need the bill sent to me. As o stated I paid $100. I do not need 20 phone calls a day. I will pay by 11/30/2024 as I just paid $100. If more bills come in do not call me. Send via mail. I will validate.Initial Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I received a call and hang up from their 1-800#. I called back the number and got a recording to wait for the next representative. When the person got on the line they were rude and disrespectful asking me for personal information and refused to tell me why they were calling. DNC again.Business response
07/29/2024
We have reviewed the accounts listed in our office. Per our client, the attached claims are valid and due.
In regards to your interaction with our representative, please be assured we are looking into this. All calls are recorded. This allows us to review, give proper coaching, and escalate if needed.
We do thank you for bringing this to our attention. Per your request, we will not contact you in the future regarding the attached claims.
Thank you.
Customer response
07/29/2024
I am rejecting this response because:
They could've given me this information.I'm also not responsible for this debt.
It was included in Bankruptcy that was discharged 6/26/24.
Business response
07/29/2024
We thank you for the additional information. The mentioned claims have been noted as bankruptcy.
Thank you for allowing us time to research and update the information given.
Customer response
07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the business updates their recordsInitial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Calls regarding debt for something that never occurred.Business response
06/18/2024
Good morning and thank you for reaching out.
We are unable to locate an account with the information provided in the complaint.
It is our goal to respond timely and provide resolution.
If you would please provide more context (account #, patient name, origin of debt, etc.). This will help in our search.
Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
File number ********. DOB ********. I am asking to do something very simple. I have a scheduled payment on 5/20 on your website evokepay. I need to change or cancel that payment. I am making it clear I do not authorize this payment any longer.I cannot change the payment on my end on the website. It only allows me to change the payment method and not cancel it. I have not been responded to via email multiple times and your chat support is not helpful.Business response
05/15/2024
Thank you for reaching out with your concern.
We have located the pending payment and cancelled it per your request.
Thank you for allowing us time to research this matter.
Initial Complaint
05/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill in my 1st. married name, which I haven't used that name for 26 years. The bill is for a hospital debt at University Hospitals on December 29, 2023. I have NEVER been to a hospital on such date let alone use a name no longer associated with me. I do not have any insurance cards associated with the name they used and haven't for 26 years. The reference Number is ******** which I called and they would not answer any questions as to where this bill came from or validate the legitimacy of the bill without me validating certain information first, which I would not do since the bill says for me to reference the ******** number. They have an account number associated with some hospital which is ************ which I have no idea where or what that is to. The bill says to call to dispute but I was not allowed to dispute the bill according to *****. This is NOT MY BILL!Business response
05/17/2024
Per our client this account is valid and due. I have attached the itemized billing for your records.
However, going forward, we will not contact you in regards to this particular claim.
I thank you for allowing us to research this matter.
Customer response
05/21/2024
I am rejecting this response because: I HAVE NO IDEA who ****** ***** is. I can’t be a responsible party for someone I don’t know, let alone I DO NOT have ANY insurance under the name on the bill as a responsible party. I have no idea who this is.
Business response
06/04/2024
Thank you for the additional details.
I have reached out to our client providing the information given.
I will update as soon as we get response.
Business response
06/04/2024
Our client was able to give an update regarding the additional information supplied.
Per our client, the account is now closed.
We thank you for providing the additional detail and allowing us time to research.
Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I receive excessive calls from this company. When I go to the website listed on the statement it shows a different Logo than the name on the statement and also different phone numbers. I do not feel comfortable using the website so I will pay Trinity Health directly for my bill. I attempted to pay over the phone to the number listed on the statement, however, the hold is excessive and I was not able to wait. Please do not contact me by phone/email/letter. I will pay Trinity Health directly.Business response
03/11/2024
Per our client Trinity Health, the claims are valid and due.
I have attached the itemizations for your review.
Although the accounts are valid, we will no longer contact you in regards to the attached claims per your request.
Thank you for allowing us the time to research this matter.
Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a bill for doctors visit dates of service I was a patient in the hospital not on a doctors appointmentBusiness response
02/23/2024
I have reached out to the clients in relation to the accounts in our office. Per their review, the accounts are valid and due.
However, we will not contact you in regards to these accounts going forward.
If you wish to resolve, you are welcome to reach out to us.
Thank you for allowing us the time to research this matter.
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Contact Information
Customer Complaints Summary
21 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
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