Complaints

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was called by a lady who was asking for me. I tried figuring out what it was about. She dodged all questions a refused to even tell me the company she worked for. She eventually hung up forcing me to call back. Another lady answered doing the same thing and finally after asking for a supervisor I was transferred. The supervisor finally tells me I have a debt that has to be paid from last year. I told him I received no mail or anything regarding this collections and require it before moving forward. He was swearing up and down they had sent 3 letter and the mail never can back. Border line calling me a lair. I finally found out they had the wrong address on file. After finding that out the guy I was talking to was uncaring and couldn’t even admit he was wrong and was in the wrong for indirectly trying to call me a liar.

  

  Business response

  02/09/2024

  We have reached out to our client for verification of the debts listed in our office.

  Per our client Trinity Health these debts are valid and due. However, we will not contact you anymore regarding these accounts.  I have attached the itemization for your review.

  If the address we had on file is incorrect, you are welcome to reach out to us for an update.  We would be happy to assit!

  We thank you for allowing us the time to research this matter for you.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Your calling the wrong number seeking personal information please contact me at the provided phone number attached to this complaint I am unaware of any debt collection you may be seekimg

  

  Business response

  02/08/2024

  We have removed the number we had listed on the account. 

  I have reached out to our client for verification of the debt.  Per our client the debt is valid and due.

  However, we will no longer reach out to you in regards to this specific debt.  

  Please see the attached for your review.  If you wish to resolve the debt, or have questions, please reach out to us.  We would be happy to assist you!

  Thank you for allowing us the time to research this matter. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First credit, Inc. Left me a phone message on 01/28/2024 stating that they were attempting to collect a debt. I called back the number provided and they requested I supply my date of birth (DOB) to verify who I was. I did not provide my DOB since I don't know this company, or the person I was speaking with, and have no overdue debt. The person I spoke with then refused to continue the conversation and ended the call. If this was Firstcredit, Inc., they should know that a persons date of birth (DOB) is personally identifiable information and can be used to steal someone's identity. I’ve never heard of this company and when I called them they asked me for my DOB. If I owe a bill, I’ve never gotten it in the mail and would lijeva validation of the debt and details as I would like to determine its not a billing issue of a write off. I have insurance and without details I cannot validate.

  

  Business response

  01/31/2024

  We have reached out to our client Trinity Health.  Per our client the outstanding debt is valid and due. Attached you will find an itemization detailing the charge.  

  We understand the hesitancy to share personal information over the phone such as DOB.  However, we are required to verify we are speaking to the responsible party prior to disclosure of personal and private health information.  We pride ourselves on keeping your information safe and secure.

  Please review the attached itemization.  If you would like to take care of the debt, or you have additional questions, please reach out.  We would be happy to assist!

  Please be assured there has been no negative impact to your credit in relation to this account at this time.  

  We thank you for allowing us the time to research this matter.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First credit, Inc. Left me a phone message on 01/04/2023 stating that they were attempting to collect a debt. I called back the number provided and they requested I supply my date of birth (DOB) to verify who I was. I did not provide my DOB since I don't know this company, or the person I was speaking with, and have no overdue debt. The person I spoke with then refused to continue the conversation and ended the call. If this was Firstcredit, Inc., they should know that a persons date of birth (DOB) is personally identifiable information and can be used to steal someone's identity. They should also know that giving such information over the phone, to an unknown person, is identity theft 101 and should NEVER be done. Since I have never received any documents, or mailings from this company, I have no other way to respond. The person I spoke with affirmed that she was able to pull up my account information simply from my name, so she could have easily conversed with me but chose not to. I suggest the this company send me something in the mail with the name of the creditor and amount owed and I shall respond accordingly. If this is a medical debt, 100% of my medical coverage is provided by the veterans administration which means the medical provider billed the services incorrectly and its a simple fix. But, I won't know this until First credit either provides documentation via the U.S. postal service, or they change their ridiculous identity requirements and speak with me via telephone.

  

  Business response

  01/09/2024

  Thank you for your inquiry.

  Per federal guidelines and restrictions we are required to gather identifying information prior to disclosing any account information to the consumer. We pride ourselves on keeping the privacy of our account holders secure. 

  I have reached out to our client University Hospitals for debt verification. Please see attached itemization. You also were mailed a notice from our office to the address we have listed on file.

  If you would like to resolve the account after reviewing, please feel free to contact us.  We are happy to help!

  Thank you, 

  FirstCredit, Inc. 

  ************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received one bill in the mail on April 18, 2023 regarding hospital bill that was sent to them for collection. I was not able to pay or come to a payment option that required $400 a month for 12 months, just not doable so I had to let it go. Fast forward to now, I get another bill from another collection agency for $435.54, and turns out, FCI was billing me in December 2023, God knows what I have no idea!! I never received the bills. The ONLY bill I received in the mail was the one in the mail on April 18th, 2023. I didn't even know about the other bills until I got the bill from the collections agency. This is unacceptable!! Lack of communication makes a perfect scenario for ripping people off.

  

  Business response

  10/25/2023

  We have reached out to our client Cone Health.  They have confirmed all debts are valid and due.

  We have the following accounts in our office (attached itemizations for your review):

  ************ $4154.33,  ********* $36.23,  ********* $45.79,  ********* $89.15,  ********* $31.75,  ********* $31.75,  ********* $45.79,  ********* $31.75,  ********* $45.79,  ********* $31.75,  ********* $45.79

  We initially sent letters on these accounts upon placement to our office. If you wish to make an arrangement, we would be happy to assist. 

  Thank you,

  FirstCredit, Inc. 

  800-***-****

  Customer response

  10/26/2023

   I am rejecting this response because:
  

  Thank you for your response. However, the only notice I ever received from you is attached. I never received any notices or communication for the other:

  ********* $36.23,  ********* $45.79,  ********* $89.15,  ********* $31.75,  ********* $31.75,  ********* $45.79,  ********* $31.75,  ********* $45.79,  ********* $31.75,  ********* $45.79

  I only now know that these debts exist because I received something in the mail from another collection agency! How am I supposed to know what I owe or what they are when I was never notified? So I owe the original amount and another $435.54 that another collection agency is trying to collect? Who would I pay at this point? You, Conehealth, or the other collection agnecy that you sold the debt to???

  According to Conehealth, I only owe $4,154.33 (see attached); there's no $435.45. Please explain what you are trying to collect the additional $435.45 for.

   

   

   

   

  
  

  

  Business response

  10/27/2023

  Thank you for your reply.

   

  I do apologize for the confusion.  There is only 1 account still in our office $4154.33.  The other accounts that total $435.54 were in our office at one point, but have since been cancelled.  I would not have information on if or what agency now has these.  You may try reaching out to Cone to find that information.

  I again apologize for the miscommunication and appreciate you brining your concern to attention. 

   

  Thank you,

   

  FirstCredit Inc. 

• Initial Complaint

  09/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've called this business 20+ times in the last 72 hours (9/13/23 - 9/16/23). I get sent to a voicemail each and every time, without an opportunity to speak to a human representative. I've left a multitude of voicemails, and they state in their voicemail that they will respond within 24 hours (FALSE!). My debt has been sent to them from University Hospitals because I have a financial assistance application that is under review (I've been told by some ** representatives that my account should have been put on hold and not sent to collections in the first place.) This is inhumane treatment, as the letter I received from FCI says that I must contact them before 9/18 in order to dispute my debt... Well it is hard to dispute if there is not a chance to talk to anybody!

  

  Business response

  09/19/2023

  I am very sorry for the delay in a return call.  The notation on the account indicates a call back was placed 9/18 advising that the account has been resolved. We show the account as cancelled at this time.  No credit reporting has been made on our behalf to any of ***********.

  I hope this resolves your concern.

  Thank you,

  FirstCredit Inc. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This entity refuses to acknowledge of follow the Uniform Commercial codes as sent to them in writing. UCC 1-*** and UCC 1-*****. I was called at 8:05am by a woman not explaining who she was but was trying get personal information out of me. I advised her I don’t know who you are or why you’re calling this early and do not call me again.

  

  Business response

  07/26/2023

  We are in receipt of your complaint and appreciate you allowing us the time to review.

  I have attached the itemized statement as validation for the account in which have we been trying to reach you about. Per our client Trinity Health, the bill is due and valid.

  However, and per your instruction, we will not contact you regarding this account going forward.

  Thank you

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sending collections notifications for a bill I don’t owe. The originated from Cleveland Clinic Laboratories/ Blood Work. This bill is paid. Reference number ********

  

  Business response

  02/23/2023

  We have reached out to our client Cleveland Clinic. 

  Upon further review of the account, the debt is still owed and valid per our client.

  I have attached the itemized statement for review.

  If you have paid this, please send us a copy of payment details including date of payment, amount, payee, copy of transaction (cancelled check, cc entry, etc.)  Any other payment details that you have are also encouraged.

  I appreciate you allowing us the time to research the matter. 

   

  Thank you,

   

  ******** ****

• Initial Complaint

  12/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have no records of myself, my husband or our son being treated by Cleveland Clinic on 1/18/22 or on 5/25/22, which I received a bill/debt collection for (amounts are $78.31 and $103.18, respectively). On 12/22/2022, we received this debt collection notice via the post office - which was the first time that we have ever heard about this outstanding balance from anyone. How can something be turned over to a collection agency when you have no idea you owe someone the money? We pay all bills within a day of receiving them, so this is extremely off-putting to say the least. In order to request a copy of what is being billed, and they don’t clarify what will actually be sent or how in depth they will go, you need to upload a copy of your license/ID card along with other items. I am definitely NOT comfortable doing so, when there are SO many scams out there. Tried to call Cleveland Clinic but of course their office is closed. I don’t feel like calling FirstCredit will do anything, as they are the company in question.

  

  Business response

  12/28/2022

  We have reached out to our client and received the attached itemized statement noting the debt to be valid.  

  However we have ceased communication on these accounts in our office, so we will not be contacting the patient.

   

   

  Customer response

  07/11/2023

  [BBB - Response received by phone.]

  The consumer considers the matter resolved.  When she last checked, the bills had been zeroed out.  She doesn't know if the bills were fake to begin with, but they appear to have been taken care of.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩