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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On January 19, 2024 my mother passed away. We were provided with cremation options from Hospice of Cincinnati. We chose an option that would cost $550. Hospice of Cincinnati made the arrangements for my mother's body to be picked up by Walker Funeral Home. ****, from Walker, called and provided a price of $900. She agreed to lower it to $700, and told us the ashes would be available within 10-15 days. when we hadn't received a call by the 15th day we called them. The gentleman who answered the phone was rude and said "they didn't have anybody there by my mother's name". To hear that when you have trusted a funeral home is very upsetting in an already very upsetting time. My mother's name is hyphenated and my sister just provided one of the last names, but in my mind there would be a more empathetic way to phrase his response in the business he is in. We were then told my mother's body wasn't back yet and they don't call families with updates as not to bother people. The next day suddenly her ashes were ready. We received that call at their closing time, so the next day we went to retrieve the ashes. No address was provided by ****, so we used the address from google maps, which took us past where we needed to be and to an office with a sign on the door saying go to the other address. We proceeded there to find a note on that door saying go around back for help. We finally found where we needed to be signed the papers and took my mother's ashes home. The following Monday my sister received another phone call from **** saying we could come pick up my mother's ashes. Again, in a time where someone's loved ones are struggling with their loss the complete lack of empathy and compassion on the part of the employees at this funeral home is astounding.
Business response
02/22/2024
Dear ******
Please accept my sincere condolences on the loss of your mother. I lost my mother several years ago, and I was overwhelmed. I am sorry for your loss, and the lack of understanding my staff provided to you and your family with the loss of your mother.
Thank you so much for bringing the issues to my attention. I appreciate you taking the time to let me know about your experience. I hope to improve and learn from this filing with the BBB.
Walker Funeral Home does provide a discount to families in hospice. I am so sorry that the Mt. Healthy office did not initially charge you that amount. The funeral director did adjust the price - I am sorry you had to bring this to her attention.
The Walker Arrangement Center at **** ******** ****** closed a few months ago and relocated into the funeral home. That office was temporary during renovations. I am sorry that **** did not inform you of the address.
Overall, I am sorry for your experience. It is my goal to provide excellent service at the best value. My staff needed to meet the goal. I am sorry for your experience. Therefore I am providing you with a full refund.
Again, thank you for taking the time to let me know about your experience. I am so sorry for your experience. Please accept my sincere apology. I will mail you a check today to **** ******** *** *****, *********** ** ***** for the full amount paid $736.41.Customer response
02/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last year I realized Walker funeral Homes had my husband's obituary on their website as if I used them for services. I emailed them asking them to take it down. A guy named ******* emailed me back stating that they took the obituary down. I checked and they had. Recently I noticed they have my husband's obituary back on their site. I'm not affiliated with with business in any way nor have I or plan to in the future utilize their services.Business response
10/06/2023
Dear Mrs. *******
Please accept my sincere condolences on the loss of your husband. Additionally, please accept my apology for this website. I have contacted ********************** to remove the obituary. I never received the message to remove the obituary. and ******* once worked at the answering service we use for after-hours calls. Your husbands obituary is not on ************************* website.
****************** is an independently operated website. So many websites constantly check various databases and put out websites. This is NOT a Walker Funeral Home website despite the fact that it says "brought to you by Walker Funeral Homes. This is operated by ***********************
Again, I sincerely apologize and rest assured that I will get this removed immediately. If you should require additional assistance on this matter please feel free to call or text me directly at ************* I expect this should be removed in the next 24 hours.
Sincerely,
Herbert T. W***** ***
I HAVE SENT THE FOLLOW EMAIL TO ***********************
****** *********** ******* ***************************>
URGENT - EMERGENCY
Please remove ******* ***** ****** from the ************** *******. Mrs. ****** has filed a BBB complaint that we are advertising her husbands obituary when we are not. This is NOT on our website and should not be on the TributeArchive for Walker Funeral Home.
PLEASE REMOVE THIS AS SOON AS POSSIBLE.
Thank You,
Herbert T. W****** ***
Walker Funeral HomeCustomer response
10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. Thank you, and I appreciate your prompt response.
Regards,
****** ******
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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