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9 Customer Reviews
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Review from Colleen F
1 star07/30/2024
Had to reschedule a follow-up appt. for our dog who was being treated for various maladies. Though I arrived early, there wasnt a single parking space available - NONE! When I called from my car, no one offered any solutions, just excuses as to why there were no spots!! Apparently, some genius decided to schedule an all staff meeting knowing they did not have the parking spaces to accommodate patients!! The receptionist, ***, just kept offering the same ridiculous excuse. When I called back to reschedule, she told me I couldnt reschedule without talking to someone in Internal Medicine. We have never been told that before, ever. We have no choice but to go back there tomorrow because my dog needs her follow up appointment! So, two days in a row, my poor little anxious dog will need to be taken over there because they cant even figure out how to put patients first and plan staff meetings for times that do not interfere with patient care. I cannot even wrap my mind around the stupidity of it all! Going forward, well be at ***************** Hospital! -***************************Review from Bev F
1 star06/28/2024
Our dog wasn’t able to keep anything down, not even water, was having bloody diarrhea, and was very dehydrated. Grady’s website states 24 hour emergency service so we headed there from KY at 3 in the morning. We were told by Grady to go to one of 2 other emergency vets bc there was only 1 vet at Grady and he had just gone into surgery so he wasn’t available. How can they advertise themselves as emergency 24 hour vets to vulnerable people who love their pets as their own family, and then tell them to go somewhere else. These places are for pets that may be in life threatening conditions or circumstances. These places charge an arm & a leg and should be looked into by authorities!Review from Rich T
5 stars04/29/2024
Thank you to all the wonderful, friendly, helpful staff! The price was expensive for surgery which pet owners are never really prepared for. But let me tell you it was a very serious situation they preformed and did a great job. Thank you to all of the staff of true professionals. Because of you our loving dobi keeps shining and living on. We would and will highly recommend you!Review from Misha L
1 star01/16/2024
Our experience at Grady's was not only the worst veterinary experience of our lives, it was the worst customer experience we have ever had with any business. There is not enough space to list all of the things that went wrong with Grady's so we are actually launching a website/blog to detail what happened, and to ensure that Grady's can never do this to another unsuspecting pet owner in the Cincinnati area ever again. The TL:DR is that Grady's failed on every level, from intake to communication, price gouging, treatment blunders and last but definitely not least, customer service. They were the rudest, most clueless and most unprofessional people I have ever had to deal with. We thought our dog was going to die in their care. We are currently pursuing legal action for the damage Grady's caused in this situation. These people are straight from the pits of Hades. I can not understate just how bad our experience at this hospital was. I will not place the link here, because I don't want the review to be removed, but I am certain that a web search or social media search will lead anyone reading this to our new blog and our story detailing our experience at this absolute sham of a veterinary clinic. STAY FAR AWAY FROM THIS PLACE AT ALL COSTS IF YOU CARE ABOUT YOUR PET!!!Review from Star D
1 star08/02/2023
First two dogs things went well. We brought in a third dog with parvo. While I know this is a hard disease to go through called the next day and they said he was ready to pick up. Brought him out wrapped in potty pads and stated that he was still not eating after the deposit had already been paid they said take him home he will be fine. We came back and the dog had to be hospitalized again. There are some really great people that work there just this experience gave us a very sour taste.Review from Edward U
1 star05/28/2023
I was transferred to Grady animal hospital from *** *** redbank we went got to Grady there saying gonna be 3 hours I said I'm a transfer she said still 3 hours ,well then we finally got to see the doctor and her banker. Well he was the guy tells ya unless your rich well sorry I was Givin a estimate 0f 1,548 dollars I paid it they said ok that's for 24 hrs of care dr. A**** 4 hrs after admission and said your dog has passed away we got get our fur ball..4 hrs later they said they owed us money back 200 dollars they said the test and little other stuff ate up the money we paid I just know they crammed test down her and didn't try just over and over your dog is sick I told the lady all the money I had to my name she said well see well got down to last 200 of my money boom she's dying and then Sheila's gone I hate this place rip off don't go here I strongly suggest going elsewhere they are a joke......Review from Katie J
1 star05/19/2023
Last night I took my dog here to be checked out because she was having trouble breathing . I called before going there they told me I should definitely bring her in . When I got there they said they would triage her and within 2 minutes they brought her back and said you can keep her with you until we call you back . If her breathing gets worse let us know then they decided to go ahead and put me in a room . The room was freezing. I proceeded to sit in this room for the next 3 hours without anyone coming in to check on her anyone coming in to see her . I spoke with the gentleman in the room next door while we were standing in the hallway trying to get warm and he had told me that he had been there since 6:00 in the evening it was now after 1:00 a.m. in the morning . I had to get up at 5:00 a.m. to go to work and I had an hour drive back home so I gave up and I left because they would not check out the dog well she died before morning came . Extremely extremely disappointed in a place that is supposed to be a emergency service for animals .Review from Monique M
1 star08/15/2022
This company treated me like I didn’t matter. The nurse or receptionist named Lauren, gave me dirty looks and made me feel unwelcome. I waited with my animal for 2 hours until someone finally came and talked to me. Other African American customers felt the same way. I will never return to this business again. They are not friendly to different races!Review from Rachel M
1 star07/18/2022
I have never, in the nine years I have owned this dog, had a vet refuse to treat him. These people had me wait for two hours then when my dog finally got to see the ******* Dr **** G****, he refused to even look at my dog because my dog was being a little difficult. I've had vets ask to muzzle him and I have no problem with that because he's 80lbs of muscle but never have I had a vet that won't see my dog unless he's sedated. He didn't bother to look at my dog but still gave me his ********** medical opinion. I was told after no examination that my dog had a tumor and I would have to amputate his foot
Customer Review Rating
1.44/5stars
Average of 9 Customer Reviews
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