Greeting Card Manufacturers
American Greetings CorporationHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
02/03/2025
- Complaint Type:
- Billing Issues
- Status:
- Resolved
January 28, 2025 was the transaction date. I tried to get a refund immediately after I subscribed on January 28, 2024. They would not issue a refund. I certainly did not sign up for auto-renew that just occurred on 1-28-25. I’ve have called twice today 2-3-25 and was told it is not there policy to ever give a refund. I don’t know of any business I’ve dealt with that has that policy. Please help me get this refund!Business response
02/05/2025
Hello ,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
We're sorry to lose a valued member. Your ********************* membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********. We hope you will reconsider using our great services and membership benefits in the future.
We are open Monday through Friday 9:00 am to 5:00 pm EST.
Thank you,
Shyla
Your Customer Support Representative American Greetings
Customer response
02/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********
Initial Complaint
01/03/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
I sent a gift card for $50 and my friend could not use it because she is outside of the United States. I tried to get a refund. I have contacted them several times via phone and email and no one responds. The customer service is non existent. I want my money back and no one has even attempted to help me do this.Business response
01/06/2025
Hello *****,
Thank you for contacting American Greetings Customer Support.
We're sorry to hear that you were unable to reach us. We will be happy to assist you with your gift card purchase.
We will be happy to assist you with requesting a refund for your gift card purchase. Please note you can contact Jifiti directly for this request, ***** ******** or by email at ***************.
Please provide the following:
email address you purchased the gift card under:
original email to which gift was sent:
gift purchase date:
type of gift purchased:
amount of gift card:If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla J. Your Customer Support Representative
American GreetingsInitial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date of the transaction: December 22, 2024. The amount: $33.89 USD, charged to credit card $50.15 CAD (with fx mark up). The business committed to provide: access to a their service to send ecards. The nature of the dispute: Automatic renewal in T&C, no notice of renewal provided, requested to cancel within hour of notification, cancellation request refused. Whether or not the business has tried to solve the problem: e-mail response attached, no they have not tried to resolve the problem. They also reject e-mail to their customer service email.Business response
01/02/2025
Hello *****,
Thank you for contacting **************** Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service.
Your membership to **************** has been closed and a refund of your membership fee has been issued to your credit card. This credit should appear on your next credit card statement. Your confirmation number is *********. We hope you will reconsider using our great services and membership benefits in the future.
If you have further questions or concerns, don't hesitate to contact us.
Shyla *****
Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145
Customer response
01/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your assistance.Regards,
***** ******
Initial Complaint
12/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I no longer use American Greetings online card services. I was charged a renewal without prior notice. When I received the renewal email saying that I had been charged for another yr., I emailed the company twice with no response. I called on Dec 4, 2024 to let them know that I did not want to renew and was told sorry per our rules you have already been charged and we cannot refund your money. Terrible customer service. The majority of businesses at least send out a reminder - which he says that they do/did and its not his fault if it went to junk or spam. I have zero emails from American Greetings about a renewal notice. Weird how all of the other emails from American Greetings went to my inbox..... terrible customer service. Do not recommend using a company with such terrible values.Business response
12/06/2024
Hello *****,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********. We hope you will reconsider using our great services and membership benefits in the future.
If you have any further questions or concerns regarding your membership, please call Customer Support at 1-800-711-4474. We are open Monday through Friday 9:00 am to 5:00 pm EST.
Thank you,
Shyla *****
Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145
Office: (216) 252-7300
****** *************Customer response
12/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company Auto Charged my ****** account for the last several years without my knowledge. I was just charge 10/6th. There was no place to request a refund for this current charge on their website. I'm just asking for 29.99 refunded to me. Other years would be my fault. Invoice: ********* AmericanGreetings account number: **********Business response
10/11/2024
Hello *******,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.
We hope you will reconsider using our great services and membership benefits in the future.
Thank you,
Shyla *****
Customer Experience Senior Supervisor
One American Boulevard
Westlake, OH 44145Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed up for what was advertised to be a 7-day "Free Trial" during which my credit card would NOT be charged. I did have to supply a credit card in order to sign up for the "Free Trial". I signed up and received an email telling me that my "Free Trial" had begun and, again, that my credit card would NOT be charged until the "Free Trial" ended - unless I cancelled before the end of the "Free Trial." I sent out 3 online greeting cards the same hour that my "Free Trial" began. The next day, I saw on my credit card site that I had been charged $6.99 for a month's membership. I tried calling the American Greetings customer service number, but it said that their offices were closed for a "computer upgrade." I completed a "Contact Us" message on the American Greetings website, asking why I was being charged and requesting a refund. I got NO answer from them for 3 days. Then, they said that they could not find "my account." I cut and pasted the email language that had been sent to me confirming my "Free Trial" again asking for a refund. I received no reply. Then, a day AFTER the "Free Trial" was to end, I got an email saying that while I was sending my first greeting card, "on the third of four screens" I had clicked a button that said "start my membership now." This appears to be an obvious "bait and switch" tactic, if not outright false advertising. I was attempting to send my first e-card on a new site and did not know that what I was clicking would END my "Free Trial" and begin a regular membership. After the "Free Trial" end date, I received an email saying that their policy is NOT to refund memberships. Again, it seems quite unethical, if not illegal, to charge for a service that was NOT wanted or received, when something "Free" had been advertised. It may only be a $6.99 charge, but I believe that it is a matter of principle that people not be led into traps like this. I seek a refund of my $6.99. Thank you!Business response
10/09/2024
Hello June,
We apologize for any misunderstanding regarding your membership. Members are required to cancel trial memberships during the trial period. Since we did not receive any communication from you before the trial period ended, your account was billed.
As a courtesy, your ********************* membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.
Your confirmation number is *********.
We hope you will reconsider using our great services and membership benefits in the future.
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
*****
Your Customer Support Representative
American GreetingsCustomer response
10/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that once I see the refund of the $6.99 charge to my card, I will end this dispute.I await the option of seeing that refund before closing this issue
Regards,
**** *****
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
so in june I purchased an ecard to send to a relative who was having a birthday the card was sent I was charged 6.99 for the birthday card However nxt month they hit me with the 6.99 charge again I tried to call them no answer on phone tried for several days I was now being charged every month for the one card that I bought from them they said everybody who buys a card according to the rude woman on the phone is buying a subscription for a years worth of cards I said No take me off subscription she said no do it yourself I said I dont know how to do it and why am I on the subscription list anyhow ? she hung up onn me I called my bank I called ****** also as thats how they were paid by me but for a one time birthday card NOT A YEARS WORTH OF CARDS !Business response
07/31/2024
Hello ****,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience and for the terrible phone experience you endured. We will be reviewing this call and providing our employees with additional coaching and feedback.
Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service. **** ********************* membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. We hope you will reconsider using our great services and membership benefits in the future.
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla J.
Customer Experience Senior Supervisor
Initial Complaint
07/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They automatically renew memberships, but refuse to refund memberships for unused portions of the plan, like say if you didn’t want the service. I asked days after an annual renewal to cancel. They didn’t return unearned memberships and have it in fine print that this is what they do. I think it’s bad business practice and somewhat theft.Business response
07/03/2024
Hello,
Thank you for contacting American Greetings Customer Support.
We are sorry for any trouble with payments made via Apple Pay.
Please use the following link to view more information regarding your subscription billed through Apple:
****************************************
If you have further questions or concerns, don't hesitate to contact us.
Thank you,
Shyla
Your Customer Support Representative American Greetings
Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
American Greetings has fraudulently misused my credit card without my consent. I have reported this before and also to my credit card company.Business response
06/20/2024
Hello ,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience.
Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to the payment on file. This should appear on the next banking statement. The confirmation number is *********.
If you have further questions or concerns, don't hesitate to contact us. Thank you,Shyla Your Customer Support SupervisorAmerican GreetingsInitial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I cancelled my annual subscription auto-renewal on 5/15/2024 once I received notice from my Citi credit card charge of $29.99 that occurred on 5/14/2024. During that 24 hours I did not use the service. Common courtesy dictates that ************.com would refund the $29.99 charge, but they refused to do so. Additionally, I had been auto-charged $29.99 six times since 2019 even though the auto-renew feature on my account was "Expired" (see attached screenshots). Essentially, I had been charged $180 over six years and only used the service one time to send one eCard (electronic greeting card).Business response
05/17/2024
Hello ******,
Thank you for contacting American Greetings Customer Support.
We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.
As a courtesy, we have refunded your recent yearly membership fee of $29.99. Your AmericanGreetings.com membership has been closed and the refund has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is *********.We hope you will reconsider using our great services and membership benefits in the future.
If you have any further questions or concerns regarding your membership, please call Customer Support at 1-800-711-4474. We are open Monday through Friday 9:00 am to 5:00 pm EST.
Thank you,
Shyla Your Customer Support Representative American Greetings
Customer response
05/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******
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Customer Complaints Summary
60 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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