Reviews

Informed me of renewal on same day as date of renewal instead of letting me know ahead of renewal date giving me the option of wanting to continue me auto renewal. Company charged my acct anyways. Sent email responding the same date they emailed me to cancel but informed me they could not cancel as I cancelled after renewal date. But that was not so as I responded n cancelled same date.

Hello *******  Thank you for contacting American Greetings Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service. We were unable to locate an account using the email address, first and last name, and zip code you provided. We will be happy to assist you with your membership fee’s. Please call Customer Sales at ************* We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. If you have further questions or concerns, don't hesitate to contact us. ***** ***** ******** ********** ****** ********** *** ******** ********* ********* ** ***** 

Terrible company with terrible customer service. Had to contest the charges with my credit card company.

Hello *****, Thank you for contacting BlueMountain.com Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service. We will be happy to assist you with your membership fee’s. Please call Customer Sales at ************. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. If you have further questions or concerns, don't hesitate to contact us. ***** ***** ******** ********** ****** ********** *** ******** ********* ********* ** ***** 

That is what you say now. Several rounds of correspondence with your customer service representatives communicated the exact opposite message about a refund of the membership fees. Even after advising your representative that I would have to challenge the charge with my credit card, I was denied the refund, and forced to initiate a challenge, which I ultimately won. It is unfortunate I was forced to take that step. And unnecessary. Had you initially granted the reasonable request for a refund, I would not have had to do what so many of your other customers have also had to do -- initiate a challenge.

signed up for a free trial. was charged a $40 renewal fee for a service I used once! Most expensive ecard I have ever seen! I requested to cancel before the end of the renewal date. Was told they would not cancel and reverse charges to my account. This is corporate thievery and I would recommend no one ever use american greetings if they want to receive fair treatment. The auto-renewal was not announced until they were able to say that it was too late to opt out of renewal. This is the biggest rip off in history and very sad that they build a business by misleading honest, hard-working people.

Hello *****, Thank you for contacting American Greetings Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service. We will be happy to assist you with your membership fee’s. Please call Customer Sales at ************. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. If you have further questions or concerns, don't hesitate to contact us. ***** ***** ******** ********** ****** ********** *** ******** ********* ********* ** ***** ******* ***** ******** ****** ************* 

I did not know this is an automatic renewing subscription! I asked to cancel and refund a renewal charge that day! Five days later they said they will not cancel that subscription and will not refund the renewal fee charged! BEWARE!!

Hello Daniel, Thank you for contacting American Greetings Customer Support. We are sorry for any trouble with payments made via Apple Pay. Please use the following link to view more information regarding your subscription billed through Apple: https://support.apple.com/en-us/HT207865 If you have further questions or concerns, don't hesitate to contact us. Thank you, Shyla Your Customer Support Representative American Greetings

Justwink auto-renewed, but the app isn't working, your can't get them to reset your password, and support emails go unanswered. I've paid for and loved this service for years and am so disappointed.

Hello J******, Thank you for contacting American Greetings Customer Support. The justWink app no longer exists, but you can find some of the content on Americangreetings.com and in the AG Ecard App! If you have further questions or concerns, don't hesitate to contact us. Thank you, Shyla Your Customer Support Representative American Greetings

I paid for a subscription without being told that auto-renew is the default setting. I was never notified that the subscription was about to be renewed, I was just sent an email after the fact. When I asked to cancel was told that subscriptions are non refundable. This is very deceptive and should be illegal.

Hello *****, Thank you for contacting American Greetings Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is 547504924. We hope you will reconsider using our great services and membership benefits in the future. Shyla J. Customer Experience Senior Supervisor One American Boulevard Westlake, OH 44145 Office: ***** ******** 

I paid for an ecard and egift card for an older friend on April 25, 2024 not knowing that he did not have the capacity to download them. Once I discovered such, I emailed to American Greeting Cards customer service, twice, asking that the order be canceled, and the egift card sent to me to deliver to my friend. I have not received any acknowledgement of receipt of my emails or any other responses from the company.

Hello *******   Thank you for contacting American Greetings Customer Support. We apologize for any inconvenience with your gift card. We will be happy to assist you with sending your ecard to your email address. Members can resend ecards with attached Jifiti gifts by following these directions: 1. Sign in to your AmericanGreetings.com membership. 2. Select "my account" at the top of the page. 3. Click on "Sent Cards" in the left panel. 4. Find the ecard with the attached gift. Make sure the correct month is displayed in the drop-down. 5. If the recipient has not picked up the ecard, you will see "resend gift & ecard." Click that link to edit the recipient's information and add your email address, then resend your ecard and gift. You will not be charged again. Please note that if the recipient has opened the ecard, you will not see the option to "resend". If that is the case, please call us and provide the following information and we will submit a request to Jifiti to resend your gift. You will be copied on our request. • your name: • your email address: • original email to which gift was sent: • email to which the gift should be resent: • gift purchase date: • type of gift purchased: Please call Customer Sales at ************* We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Thank you, Shyla Your Customer Support Representative American Greetings

They just merged with Justwink. The Justwink company had just taken my $ for the year subscription. Now I am out my $ and no longer have an account. Horrible customer service as well.

Hello, Thank you for your contacting American Greetings. Our memberships automatically renew so our customers can experience uninterrupted service. As requested, your membership has been cancelled and fully refunded in the amount of $32.09. Your confirmation number is o************ Please allow 3-5 business days for this to appear on your statement. Thank you, ***** ***** ******** ********** ****** ********** *** ******** ********* ********* ** ***** ******* ***** ******** ****** *************