Complaints

• Initial Complaint

  09/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Was seeking estimate to replace my fathers roof. Jason Warren came out from The 3rd Estimate walked the roof with me attempting to follow behind. I did see Jason and Hear Jason with his hand under a roof shingle lift and tear shingle in front of house. I asked him to please not rip anymore shingles like he did and from that point on he barely did anything else but get his drone take pictures continuing to tell me that there's nothing wrong with my roof except that ripped shingle. I would like to give a change to the owner of to company to follow up with this entry and fix/repair damages induced by his estimator/crew ***** ******* 

  

  Business response

  09/23/2024

  When Jason was performing his inspection, he asked you about that particular part of the roof because it looked like something was wrong with it. When he went up on the roof, he saw that the top of the shingle was delaminated. He went to pick up the shingle to assess the damage and it tore. He did not intentionally tear the shingle. We would like to have our Assistant Sales Manager, Cory, come back out to your house to follow up, check out your roof, and the shingle that Jason accidentally tore. Cory will give you a call tomorrow to schedule a time to come back out and follow up.

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Response is incorrect. Jason thought se saw a missing shingle on the edge of the roof and that's the first thing we went to look at upon climbing where he saw that it was still there but looked missing because it was late in afternoon and was getting dark. Sure enough the only damage he concluded after review was the shingle he ripped himself. 
  
  Regards,
  ***** *
  
  
  
  
   

  

  Business response

  09/25/2024

  Again, Jason accidentally tore the shingle when lifting it to test the adhesion because he saw that it was delaminated. Our Assistant Sales Manager spoke with you yesterday about coming back out to your house to look at that specific shingle and follow up. You did not commit to a day or time for him to come out and you told him to call you back, which he did and left a voicemail. Please call Cory back so he can schedule that.

  Customer response

  10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  I can provide a quote for the damaged shingle and to get it replaced. I do not have a contact number to call Jason back. Statement is incorrect once again I asked for him to cal me back when he did call as I was in the middle of caring for a patient. I did it receive a call back nor do I have a call back number. ****** ******t are you still part of this or leaving it up to us to resolve?

  
  Regards,
  
  ***** *
  
  
  
  
   

  

  Business response

  10/07/2024

  Our assistant sales manager Cory called our BBB representative to clarify the situation.

  Customer response

  10/10/2024

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:
  
  The consumer has agreed to an appointment with the business for Saturday Oct. 19th at 11am to address his concerns. 

  

  Business response

  10/18/2024

  Our assistant sales manager Cory is going to the homeowner's house tomorrow 10/19 at 11am.

  

  Business response

  10/25/2024

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  The business has stated that they went to the consumer's home on 10/19. The consumer was not there. The consumer's father, who is the home owner was there. He wasn't expecting the business to show up. When the business explained the complaint to the consumer's father, he stated that he was not aware of the issues. The business asked the consumer's father to let the consumer know that they came and are still trying to help him with his roof. 

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I called to reschedule damage evaluation appointment and was told I did not have an appointment that day and that no one will come. I have recorded records of this. I carried on with my day proceeded to go to work. So yes, we were not expecting anyone that day as informed by The 3rd Estimate phone clerk.

  The 3rd Estimate, they always leave key details out of explanation.(what a joke)

  PLEASE NOTE. Response time is within timeframe of 30 minutes. 

  Regards,
  ***** * ************

  
  
  
  
   

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired The Third Estimate 9/28/23. They were to “install roof per scope from ******* *******. Contract is for $12,114.48. I paid the initial one third ($4,038.16) on 10/3/23. The shingles were replaced on my house and garage on 2/16/24. They ripped off every gutter and downspout and threw they in the dumpster. They ripped off the siding on the front dormer on my house and threw it away. They pulled up the siding above my dining room and left it peeled back. They did not install any flashing. When I spoke to the foreman performing the work on the day of installation he said “you are listed as getting new siding so we are leaving your siding peeled up like this”. This was the mistake on the side of The Third Estate. I did not sign for or ask for new siding. They tar papered the front dormer where they removed the siding. And left. When I contacted them on Monday **** ***** took my complaint and said he would get it handled. He did get the gutters replaced a week or two later but was unable to resolve the siding work. The owner ***** came by after I made multiple complaints and made me promises to get the siding fixed. My last contract with him was on March 1, 2024. He told me he would have an answer for me in one week. Today is 5/8/24. I have repeatedly tried calling and texting him directly. My attempts have been ignored. I have the Work Authorization paperwork. This job involves a insurance claim resulting from hail damage to my roof. The claim is with liberty mutual. Claim number *********.

  

  Business response

  05/20/2024

  We apologize for the inconvenience that you've experienced. We spoke with the homeowner on 5/9 and asked if John Sotka could come out to get a piece of the siding to send to ITEL. The homeowner was okay with everything once we advised them that we should have an answer within the next few weeks. John pulled the siding sample, now we are just waiting on the ITEL results to come back. We will keep the homeowner updated along the way.

  Customer response

  05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I appreciate the apology. Truly, I wish this wasn't the case but I have been promised you guys will handle it for months and months now. If you need more funds from my insurance ok. Do what you need to do but i really don't understand why you can't just complete the job first, and then get your ITEL report. since Feb 16, 2024 until now my house has had missing siding and peeled up siding. today is May 20, 2024

  the only response the third estimate is giving me is that they are seeking more money.

  In summary I will be satisfied when the work is done. 
  
  Regards,
  
  ****** *****
  
  
  
  
   

  

  Business response

  05/30/2024

  We spoke with the homeowner today. We should have everything resolved soon. We have sent the supports to the adjuster for review and they usually get back to us pretty quick. We will keep the homeowner informed along the way while we try to get their project finished as soon as possible.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They installed a new roof in July 2023 Total complete strip off and install. We are having issues. They will not address the issues before the install warranty expires.

  

  Business response

  05/13/2024

  We will be meeting with the homeowner on May 18th (only day they can meet this week) to walk the roof together. The homeowner is saying that the wood should have been replaced (per a conversation with our Operations Manager on May 10) although our pictures show that the wood was fine before shingles were put down. We believe that the problem is a structural issue. We will confirm on Saturday.

  Customer response

  05/15/2024

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  I know they are coming out on Saturday.  Another roofing company has already been on the roof.  They should have replaced some of the wood per company.  Thanks for your help.  I will see what they are going to do
   
  Thanks
  ****** ****

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 2023 ***** ********* from The Estimate Corporation came out to my residence to provide me a quote for fixing the siding. I was looking to get the corners fixed. He advise me to make a property claim and he will handle the process. He advised me that because the current Siding is aluminum that it will be hard to match, but he needed a piece siding to see if he could find a match. I had pieces of the corners of the siding’s that were blown by the wind, which I offered him to take for the sample. He advised me the corner pieces were too small and insisted on cutting of a 6 feet piece of siding. After that, After that, I will call him often to require about the process, he advised me that this take some time and for me to be patient. I stop reaching out to him as often because I felt he was becoming annoyed with me and my often call. Now, when I call, I get a text advising me he’s driving, but he doesn’t return the calls. Due to the big piece of siding he cut off I’m getting weather related damage. Because he’s ignoring me, I decided to reach out to BBB. Claim # ************* He advised me that he will be able to get the insurance to replace the entire siding for the house, Two pictures included of the before and after pictures of the siding

  

  Business response

  04/18/2024

  Thank you for bringing your concerns to our attention. Upon thorough investigation, we have confirmed several key points regarding the approval and funding for your siding replacement:
  
  Our communication with your insurance adjuster revealed that the full siding replacement was approved in August, with funds totaling $27,875.57. This approval was obtained before any work was scheduled with our company. The scope was sent to ******* ******, which is who you told the adjuster to send it to as that is who you were working with. The insurance adjuster issued an ACV check to you in the amount of $25,542.52 back in August 2023. Additionally, they noted that the remaining $2,169.53 in depreciation could be released upon valid explanation for why it took over a year for your project to be completed. While the insurance company approved the funds promptly, it appears that there were delays in initiating the repair process on your end. Our company remained ready and willing to proceed with the project as soon as you were prepared to move forward, but you told us that you were not approved by your insurance company and you were going to wait for the next storm.
  
  We want to assure you that our team takes pride in facilitating transparent communication and prompt resolution of issues. We are committed to working with you to ensure that your home receives the necessary repairs/replacement in a timely manner. Regarding your weather damage, please don't hesitate to reach out to us directly to discuss this matter further and schedule the completion of the project.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September 2023 I signed a contract with ****** at The Third Estimate for a new roof and siding/window repair and a payment was made to the company via endorsed insurance checks. My work has not been started, and I keep getting excuses as to why it can't be done. A sample of my siding was taken also, so I have exposed wood on the north side of my house. As of 2/9/2024 no one from the Third Estimate had returned my calls. On 2/15/24 someone named **** called, claiming to be a Supervisor and said he's handling things. As of today, 2/26, he hasn't addressed my complaints or concerns either. I feel this company committed fraud and cannot be trusted. I would like the contract voided and a full refund of my down-payment.

  

  Business response

  03/07/2024

  We have made things right with *** *******. Steve Colopy went to her house to ensure the rest of her experience with us goes smoothly. Her roof was installed on March 4 and her siding project is about 4 weeks out.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Work started on June 23 2023 Contracted with 3rd estimate to replace my roof. A 3rd party crew showed up to start the work. After seeing the quality of work being done and damage being caused I requested a different crew. No one from 3rd estimate or management from 3rd party crew came to inspect work being done. I am left with a damaged new roof, and work done over rotten wood that I was told would be replaced. 3rd estimate has sent 5 different people to inspect the finished job. One employee asked if I would be willing to compromise with work done instead of paying remaining balance. Issue was escalated up to the owner. The owner was suppose to come do yet another inspection himself. He had to cancel due to weather the first visit, the second scheduled date was a no call no show. It has been 7 weeks since last communication with owner despite several attempts to get ahold of him. My roof required new sheeting due to the type of original roofing having gaps between the original material. New sheeting was put over old shingles on first 3 foot of front and back of house and has gaps in the valleys that are over 2” wide. Drip edge was poorly installed and is not cosmetically pleasing to look at. There are multiple new shingles that have been damaged and left during install. I had 2 employees of 3rd estimate do inspections and say the roof needs completely redone, but have either quit or had request denied by upper management. The last time I talked with the owner he wanted to remove 40-50% of the roof and do “repairs”. I have requested multiple times to have a new crew come out and do the quality of work that I have read and heard about from others that have used them. I called 3 weeks ago and was told I would hear back from someone that day and have yet to hear back. I would like a complete replacement of the work done and repairs to the damage that the crew caused.

  

  Business response

  01/17/2024

  We have inspected *** *****'s roof and determined that it looks satisfactory, it functions well, it is dry with no leaks, and has no structural problems. The complaints that *** ***** has do not warrant replacing the entire roof. If he would like a service done, he can call our office to schedule that. His roof also has a warranty.

  Customer response

  01/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  I am not sure what inspection they are referring to. ***** ****** the president of 3rd estimate had scheduled to do an inspection. Last communication with ** ****** was on 11/22/23 where I was told he would have to reschedule. Since then I have not seen nor heard from him about doing an inspection. I was also told a representative from ***** ******* ( the manufacturer of the materials used) would be out to inspect the roof also to sign off on the extended warranty I did pay for. There has been several attempts to contact ** ****** about when the inspection would be done. I have attached another photo of a conversation through text that I had with a representative from 3rd estimate explaining what repairs they would be willing to do. There has no communication about when these repairs would even happen. In that message I expressed my concerns about why I wanted the complete replacement. 
  ****** *****
  
  
  
  
   

  

  Business response

  01/25/2024

  Several people from our company have gone to *** *****'s house. *** *****'s roof was completed in July of 2023. He was dissatisfied about the OSB that was installed. He is concerned that the roof might not hold up over time. ***** ****** assured him that we have a warranty and if we have an issue in the future we can resolve it. He wanted us to replace his entire roof so he could look at the OSB. I attached pictures of the roof before, during, and after. "****** ***** before 1" shows the house before we did any work to it (March 31, 2023). "****** ***** during 1" & "****** ***** during 4" show what the wood decking looked like when we tore the old shingles off during installation. "****** ***** during 5" shows the wood that we installed on the house. "****** ***** final 2" shows the completed roof. Currently the roof is not leaking and looks good. *** ***** also owes a balance of $2,207.22. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In 2021 I noticed a roof leak and told a salesperson, ******* ******** from The Third Estimate (TTE) about it. He found some loose shingles from storm damage and said that *** would work with my insurance to have them cover the roof replacement. He took a shingle from the roof and sent it for analysis and I didn't hear back from him for several months despite reaching out several times. After a while I called *** again to find out what happened and they said Richard doesn't work there anymore and sent Thomas out. I showed Thomas the problem and he took another shingle to try and get the roof covered by insurance again and came back later saying that they wouldn't cover it. He gave me a quote for a full roof replacement that I'd have to pay out of pocket, which was suggested as the "economical" action instead of paying several thousand for just repairing the leak. I agreed to the full roof replacement in Spring 2023 (nearly two years after initial contact with TTE), hoping it would save me some money and hassle in the future by just replacing the full roof. A crew came out in August 2023 to replace the roof, but didn't replace the whole roof (there is a modified section that was supposed to be shingled also) and also apparently didn't fix the leak. I noticed in September that it was still leaking after the next rain. In October, the same crew came back and told me that the leak was coming from the chimney and that they don't fix chimneys. I had originally commissioned the roofing project solely for the purpose of repairing the leak in my roof. Since the company didn't do their due diligence in tracking the leak and aren't capable of fixing the leak, I was sold a service and product that was unnecessary at best. I had to secure financing to get the roof replaced, and I don't have the financial ability for another company to come out and fix it yet. I am asking for any profits above the manufacturer cost of materials and hourly wages of laborers to be refunded to me.

  

  Business response

  01/12/2024

  Hello ******,
  
  I am sorry that you are experiencing difficulties. We were not contracted to do the flat roof section of your roof. Regarding the leak from the chimney, two people from our office left voicemails for you today. Please give ***** a call back when you can. We would like to send another crew out to get a second opinion on the leak. We may be able to re-flash the chimney if that is the problem causing the leak. Again, I am sorry that you are frustrated. We will not be issuing you a refund, but we would be happy to come back out to inspect the leak and see if we can fix it.

  Customer response

  01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  They were contracted to do the minor sloped roof on top, but not the side porch as discussed with the sales rep, which is why I likely have 5 extra packs of shingles in my garage currently. I have requested twice that they contact me via e-mail instead of calling me so that things will be on record. The basic flashing for the chimney isn't the problem, it was pointed out to me by another roofing company that *** didn't install tins and flashing behind the house siding or up the chimney wall which is likely causing the leaks. If it was properly installed the first time, I shouldn't be having these issues and they ignored the basic contract which was to re-shingle the entire roof. In the contract there is no mention of ignoring the minor slope modded roof, which implies it should have been done. Please tell them to reach me by email at rstanek09@gmail.com, or they can respond to either of the previous 2 e-mails I sent.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  
  Regards,
  
  ****** ******
  
  
  
  
   

  

  Business response

  01/25/2024

  ***** Colopy, President of The Third Estimate, emailed Robert to address his complaints and schedule a reinspection to accurately identify and pinpoint any specific problems that require resolution before proceeding with any necessary repairs. We will be in contact with him to resolve his issues.

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I responded to ***** ******** email on Jan 25. requesting a time to meet the following week. I have not yet received a reply from *****.

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** ******
  
  
  
  
   

  

  Business response

  02/19/2024

  ***** ****** has arranged a time to meet with *** ****** on Tuesday the 20th at noon to address their issues.

  Customer response

  02/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  We have rescheduled for Monday the 26th. 

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ******
  
  
  
  
   

  

  Business response

  03/04/2024

  ***** ****** visited the ****** house last week and will be resolving the issues in the next few weeks.

  Customer response

  03/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  ***** came out and discussed necessary next steps. We had discussed *** re-flashing the entire chimney up the side of the house and re-shingling the upper roof that was supposed to be done initially. Need to schedule the project date.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** ******
  
  
  
  
   

  

  Business response

  03/19/2024

  We are in the process of trying to schedule this for the Staneks. We called and texted both phone numbers on March 15 with no response. We will keep reaching out.

  Customer response

  03/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I sent an email to ***** today, March 19th asking him to come back out so we can make sure that everything previously done was installed correctly before scheduling the work crew to complete the work discussed. 

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** ******  
  
  
  
   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cancelled a contract for a roofing job within the 3 day period. I cancelled because there was not enough money from an insurance claim for the project. The cancellation document is dated October27,2023. Ive walked into the company 3 or 4 times thus far. I usually speak to ***** ******* He acknowledges that I'm due a refund, but I have yet to receive it. I've called, left messages, I don't get a call back. Last time I walked in the person that needs to write the check,I guess was supposedly out of the country,to return on Monday, that was 3 Mondays ago.

  

  Business response

  12/01/2023

  ******,

  Our sincere apologies for the time it took for your refund check to be approved and written. We spoke with you this morning to apologize and let you know that your check is being cut today. 

  Thank you for your patience.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We had The Third Estimate replace our roof, through an insurance claim for wind damage on 11/25/22. We received two checks from our insurance company for payment of the replacement, both of which were turned over to The Third Estimate - the checks were made payable to us and our mortgage company. Both checks were negotiated. Third Estimate refuses to provide us any kind of final paperwork for this repair, including a paid receipt for work performed. We have contacted our sales person (***** ******) as well as Third Estimate MULTIPLE times to obtain this information without any results. I am not sure what the issue with this request is, but I feel that some of the actions of Third Estimate border on fraud with the insurance company. Also, since we were not able to provide the final paperwork to our insurance company - they have cancelled our home owners insurance, all due to this claim. We would like resolution in the form of paperwork for the materials and services used/done on our.

  

  Business response

  12/04/2023

  ******
  
  I apologize for any communication issues you may have experienced. Your estimate was made based off of your itemized insurance scope (attached). We have also sent you your final invoice and a certificate of completion. I attached your paid final invoice and statement. This should be the resolution that you are requesting.

  Customer response

  12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  I am also requesting that the material and work product warranty paperwork be provided to us. We were told by ***** that there is a 25 year warranty on our roof and materials. I was told that the warranty paperwork would be provided when we received the final documents from Third Estimate. Since we were just provided the receipt and certificate, we should have been given the warranty paperwork as well. Thank you for your time and assistance. 
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****
  
  
  
  
   

  

  Business response

  12/06/2023

  We mailed your close out packet with warranty information to you this morning. You will be receiving it in the mail soon.

  Customer response

  12/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  
  

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract with the company at the end of May and gave them an electronic check. They ran the check 2 times rather than once. I called and they refunded half of the money. They did not contact me for another 2 months. Finally, after I called they delivered the material to do the job. Someone then came and took the materials back doing absolutely nothing. I called on 9/22 and was promised a text on status that day as they could repair the garage. At this point it is clear this is not the company I did business with years ago. Now I would just like my deposit returned.

  

  Business response

  10/11/2023

  ********,

  I want to express our sincerest apologies for the frustrating experience you've had with us recently. This is not the level of service we strive to provide our valued customers.

  Upon thorough review, it was determined that your project was beyond the scope of our work. To resolve this matter promptly and ensure your financial peace of mind, we processed a full refund of your deposit on October 3rd. 

  We understand that there were shortcomings in our communication, which is inexcusable. For this, we take full responsibility and assure you that this situation is not reflective of our usual standards.

  Your feedback is invaluable, and we appreciate your candidness in bringing this matter to our attention. If you have any further questions or concerns, please do not hesitate to reach out to us.
  Once again, we extend our sincerest apologies.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩