Reviews

If I could give a zero for this company I would. Based on my experience I had with the company their communication skills are lacking, their response to my concerns and immediate involvement of legal was insulting, along with their lack of concern for the issues they created, Most importantly their employees did NOT follow the work requested, they stole property and the 3rd Estimate provided no supervision of their employees. Therefore, I would NEVER recommend this company to anyone. The Third Estimate made several mistakes. First they removed both my chimneys, when only 1 was to be removed. Additionally their employees not only removed my satellite, cut my cables and took the satellite altogether. Obviously the employees did not read the work order and no foreman was on the job to inspect the final product. If I had not gone up on the roof myself and found that my working chimney was removed, the Third Estimate would have allowed the work to stand as is and WHEN I would have created a fire in my fireplace, I would have burned my house and caused major damage, something the Third Estimate never seemed to care about. Contacting the company was a joke, I received little compensasion for all the problems I faced and those involved could not/would not put me through to those in authority. The President and CEO never responded to my calls or letters and immediately turned to legal to intervene for them. While the office staff was professional and responded to my requests, I have nothing good to say for the rest of the company. STAY FAR AWAY FROM THEM.

Dear April, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced and want to address the concerns you raised. We understand that the mistakes made during your project on May 23 were frustrating and concerning. We take full responsibility for the errors in your work order, which led to the removal of both your chimneys and your satellite. This should not have happened, and we apologize for the inconvenience and stress it caused. Immediately after learning of these mistakes, our team conducted a final walk-through the following day and created a punch list to ensure everything was corrected to your satisfaction. We completed these repairs on May 29, and a final inspection was carried out on June 4. At that time, you signed a completion certificate and expressed that you were happy with the outcome. Our CEO was out of the country when you sent your letters, but she approved a discount for you even while she was away. Regarding your request for monetary reimbursement for your time, our policy does not accommodate such requests. We also provided your wood at a discounted price as a gesture of goodwill. Finally, it's important to note that the lien on your property was placed due to the unpaid balance on your account. We truly value our customers and work hard to resolve issues fairly, but we do need to ensure that payment is received for services rendered. We appreciate your feedback and are sorry that your experience with The Third Estimate did not meet your expectations. We will take your comments to heart as we continue to improve our processes and communication. If you would like to discuss this further, please feel free to contact us directly.

Let me set the record straight since this company is providing inaccurate statements about the situation. First the resolution the company provided did NOT include the cost of the panels. That cost was negotiated as part of the ORIGINAL contract that I signed and was in no way a consideration of a resolution. Secondly I questioned the person who came out to "inspect" the roof about a few items. That person shared it was his first day and he didn't know what he was doing. To that end when I questioned about something I found, I was told that nothing could be done and I should just sign the document. Furthermore the company was PAID IN FULL minus a whopping $750 that I felt I was owed as part of YOUR RESPONSIBILITY. The company did NOT contact me in any way to discuss this difference and yet placed a lien on my house for almost $6000 --- a whole lot more than what was owed. To say I'd trust this company again??? NO WAY.

Had a rep come out for and estimate. After he calculated costs, he started a high pressure sales tactics. I refused to commit that day. He got man and stormed out and slammed my door. So unprofessional, Do Not Use this roofing company!

We sincerely apologize for the experience you had with our representative during your recent appointment. We understand that the actions described in your review are not reflective of the professionalism and respect we strive to uphold at The Third Estimate. We were aware of this situation and would like to provide some context. Our representative had a positive and productive meeting with your wife, who seemed to appreciate our products and services. However, we understand that when you arrived, our representative felt disrespected by you and decided that it was best to part ways. While our representative felt the need to conclude the visit due to the circumstances, we acknowledge that leaving in an aggressive manner was inappropriate and not in line with our standards. We value your feedback and would like the opportunity to make things right. If you are open to it, we would be happy to arrange for our Sales Manager to visit your home, provide a new estimate, and address any concerns you may have. Our goal is to ensure that you have a positive experience with our company and to demonstrate our commitment to excellent customer service. Please let us know if this is something you would consider. You can reach us at ************, and we will be more than happy to set up a convenient time for you. Thank you for bringing this to our attention, and we hope to have the chance to earn your trust and business.

The representative from 3rd estimate was NOT telling the truth. I was not disrespectful. I made it clear we were waiting on other estimates before we were going to decide. He attempted high pressure sales tactics which turned me off. When I stated that I would NOT decide today, he blurted out his discuss and on the way out slamming my door. I absolutely refuse to ever do business or recommend a business with a sales rep like that. I will not ever apologize for him leaving

We appreciated Josh's professionalism and communication with us throughout the process of getting our roof done. Roof looks great.

Thank you for your kind review! We are so happy to hear that you were pleased with Josh's professionalism, communication, and your roof.

Thank you for taking the time to explain why my roof needs ventilated properly we had the roof installed now for 6 months and my attic has never been dryer and an less humid and hot. Trevor kicks ass! He is probably the best roofer in Cleveland. He kept the guys working and hydrated and my property was clean when they left.

Thank you for your feedback! We're thrilled to hear you're satisfied with our work and team. We appreciate your trust in The Third Estimate!

Great customer service from Joe and team. I had my roof, siding, and windows completed by The Third Estimate for a flip house in Cleveland and I am excited to say I the house sold and I got paid more than asking.

Thank you for sharing your experience! We're thrilled to hear that Joe and the team provided great customer service and contributed to your successful project.

These guys are great! Trustworthy, reliable, and do an impeccable job. We had wind damage in a recent storm. We made several calls to several roofing companies, but Steve and Chris were the first to show up, they were the only ones who showed up on time, and their communication was amazing. They dropped everything to meet with the insurance adjuster when he came to the house and it was a seamless job. One day, done and dusted, cleaned and they picked the dump trailer up the next morning at 7:30 a.m. It's hard to find reliable contractors, but we really felt like this company and their team treated our house like it was their own home.

Thank you for your kind words! We're grateful for your trust in The Third Estimate and are pleased that we could help with your storm damage repairs.