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          Business Profile

          Energy Conservation Products

          StopWatt

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Energy Conservation Products.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/21/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I placed order. Cancelled it next morning!! No answer back and have reached out to them 5 times. Item hasn't shipped and want to cancel and have my refund.

            Business response

            07/05/2023

            We are responding to an “unanswered complaint” letter concerning our customer, ******* ********. After reviewing the customer order, we found that the customer emailed a customer service representative on 04/21/2023 when the order was cancelled and refunded.  The customer was informed there would be no further charges and she could keep any product she received. We apologize for any confusion and as we were unaware of this unanswered complaint. 

                We take both customer satisfaction and our rating with the BBB very seriously. We hope this resolves any issues and would ask the BBB to consider our rating prior to this missed complaint.

            Sincerely yours,
            J**** W*****
            V.P. Consumer Relations

            Customer response

            07/05/2023

            Better Business Bureau:

            I accept the business's response to resolve this complaint.

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Purchased item called "stop watt", they advertised it would save your electric bill monthly to a high degree. Instructions were to simply plug device into an electrical outlet in the house and it would do the rest. I watched my electric bill/invoice over a two month period for the savings, there was not any savings, reduction in electric cost. The device is a phony, non functional device as advertised. I emailed company 3 times, no response, I mailed them letter dated 10/01/2022, no response. I consider this to be a fraud company operating from address "7652 sawmill rd., suite 213, Dublin, oh, 43016.

            Business response

            11/07/2022

            To whom it may concern.

            In researching the account, we found that Mr. ****** was refunded $59.00 on 10/19/2022. This represents all payments made by the customer. We are unsure why the customer has contacted your office as it appears the complaint has been resolved. If the customer has remaining questions, we encourage Mr. ****** to contact our customer service department @ (877) 636-6738.

            Sincerely,

            Max T
            V.P. Consumer Relations

            Customer response

            11/07/2022

            Better Business Bureau:
            I accept the business's response to resolve this complaint.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7652 Sawmill Rd

          Dublin, OH 43016-9296

          Visit Website
          (877) 636-6738

          Customer Complaints Summary

          72 total complaints in the last 3 years.

          34 complaints closed in the last 12 months.

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