Business Profile
Energy Conservation Products
StopWattThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/28/2025
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I've never ordered from this business, I don't even know who they are or what they do. But I receive SEVERAL emails from them daily, and I've unsubscribed, I've tried to contact them to remove myself from their spam list. I don't know how they got my information, or hacked into someone's system. But if they do not stop contacting me, I will pursue legal action.Initial Complaint
01/11/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Jan 9, 2025 Internet advertisement for StopWatt. Placed an order and received a total much higher than said. /Add on's and at this time I was feeling like a scam. Called **************** to cancel the order and was told I had to wait till the charges hit my account. As of today, Jan. 11 the charges hit. Called back to **************** and was told they can't help until I call the company to complain. Called the address, e-mail and still no response. Received an e-mail from them that the order has been shipped as of today with a **** tracking number. Tracking # **********************. No such number in their system. My order # DE8313A154 with StopWatt. I do not want these products and don't want to have to pay for them. **************** said they would file an investigation and it would take 90 days and with no promise that the situation would be resolved. They have been no help at all. I've been a customer for 52 years and this is how they treated me. Shame on them. StopWatt has to stop the order in transit and have it returned to them.Customer response
01/14/2025
complaint # ******** respond code **********EE date 01/09/2025 **************** posted charges to my account, total $98.64 as of 01/12/2025. Now I want a refund, please.Initial Complaint
12/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Yes, earlier this year I ordered one stopwatt plug-in. Yes it said to plug it in near your circuit breaker for **************** Which I did because my most current bill at the time was almost $350 and I thought that this item would help it did not reduce my bills. In fact I got a text saying that I should have bought more than one if I wanted the really good way to lower my bills I think I paid like 65 or $70 for one. They keep sending me emails and text messages to purchase more items. I would just like to get my money back. I think this is fraudulent advertising. It must be a scam.Business response
01/06/2025
Stop Watt
***************
STE 213
****************
January 6, 2025
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Ms. ******** orders have been canceled and refunded in the total amount of $63.85. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******** was unsatisfied with her purchase.
Sincerely yours,
***** ******
V.P. Consumer RelationsBusiness response
01/06/2025
Stop Watt
***************
STE 213
****************
January 6, 2025
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
In our most recent correspodence we mistakenly used the name of Ms. ******** from the dispute resolution team, in our response to Ms. ******* We apologize for the mistake. We did refund Ms. ****** the $63.85 and her order has been refunded and her account with us is closed.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
12/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the Stop Watt many months ago. I paid $61 plus shipping and have let this thing run and placed it closed to my breaker box as recommended and have monitored my bills and compared them to the year before theres absolutely no difference. This thing does not work and I would like my money back 100% customer satisfaction needs to be given to me. I want a full refund please.Business response
01/06/2025
Stop Watt
***************
STE 213
****************
January 6, 2025
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
After researching our data base using First name, Last name, email, and phone number we were unable to locate the customer. Please provide additional information if this was ordered by someone other than the person filing the complaint.
Sincerely yours,
***** ******
V.P. Consumer RelationsInitial Complaint
12/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered this StopWatt product then found out they basically operate a scam and the product doesn't work as advertised or maybe not at all. I am unable to contact the company to ask for a refund and I am hoping you can help me with that. It was fairly expensive for someone, like me, on social security and I regret that I ordered it at all.Business response
01/06/2025
Stop Watt
***************
STE 213
****************
January 6, 2025
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Ms. ******** orders have been canceled and refunded on 12/19/2024 in the total amount of $68.84. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******** was unsatisfied with her refund. Ms. ******** contacted us regarding her concerns and was immediately refunded.
Sincerely yours,
***** ******
V.P. Consumer RelationsCustomer response
01/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ********Initial Complaint
12/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order #C8FF8A870B. Tracking #**********************. Ordered 3 ultra Air Heaters on 11-24-2024. Money was taken out of my account on **********. Have not had tracking update since 12-2-2024. Sent email to support on 12-10-2024, no reply. Tracking looks suspicious. Last tracking entry was 12-2-2024, the package was in ****************, ** and *******, **. Called Discover to have charges reversed but non receipt of goods is not in their purview. Please help.Customer response
12/19/2024
After the BBB contacted the company, a couple of days later the product arrived. The tracking had not been updated since Dec 2, **************************** *******, *** Then out of the blue, the product showed up on our porch.
So, we can drop the request for reimbursement.
Thank you for your help.
*** ****
************
Initial Complaint
12/06/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Nov 30 2024 I ordered 1 stopwatt saver. I contacted support@esaverwatt. Com to cancel order same day. Ive it was approx 2 days later till they replied, said order processed and shipped. I have since been trying for them to credit account. They said they would send me return mailing address to mail item back but havent sent that to me yet, I keep getting runaround . Cost is $68.84.Order # **E320BCFD, tracking # is9261290278838850179630. Item is still in ******* for some reason and never arrived, after seeing all the reviews I dont think it works and want my money refunded. I will send item back if it arrives but need mailing address to do so. Its been 2 days now from last email I sent them to resolve these issues. No response.Business response
12/09/2024
Stop Watt
***************
STE 213
****************
December 9, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and refunded the total amount of $68.84. This represents all payments made on Mr. ******** order.Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***** ******
V.P. Consumer RelationsBusiness response
12/09/2024
Stop Watt
***************
STE 213
****************
December 9, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
When we tried to process the refund back to the credit card that was used when the order was placed we found that the payment was unable to be processed. We are not sure if it is the credit card or our merchant account.
In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and a refund check for the total amount of $68.84 is being issued.This represents all payments made on Mr. ******** order. Before receiving the complaint from your office,we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***** ******
V.P. Consumer RelationsCustomer response
12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *******Initial Complaint
12/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered 3 units and had one unit stop working within 3 days of receiving and emailed the company to get a replacement but never heard back. I sent two follow emails and still no response. Then I read all the complaints here about these not actually working and I haven't had time to see if my electric bill actually has been reduced but I believe what I am ready here on the BBB and am requesting a full refund for misinformation on their claims and poor customer service!Business response
12/09/2024
Stop Watt
***************
STE 213
****************
December 9, 2024
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Ms. ******* orders have been canceled and a refund check in the total amount of $144.31 has been issued and will be sent out this week.This represents all payments made on Ms. ******* order. Before receiving the complaint from your office, we were unaware that Ms. ****** was unsatisfied with her order. Had Ms. ****** contacted us regarding her concerns we feel confident all of them would have been addressed and resolved.
Sincerely yours,
***** ******
V.P. Consumer RelationsCustomer response
12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******Initial Complaint
12/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
12/1/24 I was not able to sleep and ran across StopWatt add that claims to save energy, I click on it to review and was going to see how was shipping was and bingo I was not only charged for the item but a lot more than it should have been if I wanted to buy it. There was no check, no way to review cost or charges!Im a senior on fixed income and cannot afford to be scammed like this. Ive tried and ****** tried to reach the company but was not able to reach them.I want full refund and this company made to change how it checks out or finalizes the order. I was not able to see what the cost was for shipping, taxes or what they were charging mewhich ended up being way higher and had all kinds of extra charges like a Convenience Levy. As I have been trying to find a way to reach this company I see that they are listed as a scam. How are they allowed to do this? My amount taken was $144.31, ironically my power bill is $147 that I cant pay now thanks to this company taking my money without me confirming letting me see the final price. Please refund and help prevent others from having to go through this!Thank youCustomer response
12/05/2024
Thank you so much for your assistance, I received a message and the comp is refunding my money, today, I also received from ****** that they are refunding it and closing the case. I hope they fix the problem with their ad so others dont have the same issue.
I appreciate so much that the company responded and refunded the full amount.
Thank you I can pay mt electric bill now.
Initial Complaint
12/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They advertise wall plug- ins designed to cut your energy bill up to 80% from **** ****. That is false. **** **** has nothing to do with this. Stopwatt comes up in ******************** device. You cannot contact them by phone or the internet. They charged me more than they said and claimed they had given me a credit back to my account, which never happened. They claim there is a 30 day money back policy but you can't contact them to implement this. It has been 7 days since we ordered it (Nov. 26th) and it hasn't even shipped. There have been 35 complaints against them this year, and the complaints say they don't do what is stated in their add and, in fact, they could be a fire danger because of the poor workmanship they have.Business response
01/06/2025
Stop Watt
***************
STE 213
****************
January 6, 2025
BBB of ************
******************************************************************************
ph: ***************
fax: **************
To whom it may concern,
Mr.Zahrtes account has been refunded in full $115.80. The account has been closed and no additional activity will take place, Mr. ****** can keep any product he has.
Before receiving the complaint from your office, we were unaware Mr. ****** was unsatisfied with the product he received. We hope that the refund resolves any issues that Mr. ****** has.
We want to make it explicitly clear that Stop Watt is neither endorsed nor developed by any celebrity. We acknowledge that reports of overzealous affiliate marketers featuring unapproved, invalid, and untrue claims have surfaced. We distance ourselves from these misleading statements and prioritize delivering accurate information to our valued customers.
Sincerely yours,
***** ******
V.P. Consumer Relations
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
72 total complaints in the last 3 years.
34 complaints closed in the last 12 months.
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