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Initial Complaint
12/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered two of your Power units on 11/17/24 for the amount of $68.84, on check out there was an offer for an additional unit for $24.90, so I accepted it, both were paid for thru my ****** account for a total of $162.58, there was also supposed to be a free one included that never showed up, that was what attracted me in the first place to order with you. I called your support number as you instructed, and also sent you a copy of your ad giving a free unit with my order, as of yet I have not received the free unit or the additional unit for $24.90, only the two I orginally ordered. were delivered, when I called your support number some body from Indian Asian Heritage answered the phone, I couldn't understand a darn thing he was saying, because his english was that *********, I'm too tired, and just want to cancel my order, please refund my $162.58, you can keep the unit you were supposed to send, and the one that was for $24.90 and as soon as I see my refund I will send your two units back to you, at least I am honest.This was my second email to them, and they never answered either one.
Customer response
12/10/2024
This company is so evasive, emails are unanswered, incomplete order delivered, there are still 2 units outstanding. Reviews I have read indicate that this company may be a scam, certainly seems that way for now, unable to get ahold of them, unanswered emails, incomplete order etc. I want my hard earned money refunded, you can have this unit back
Business response
01/06/2025
Stop Watt
***************
STE 213
****************


                                                                                                                     January 6, 2025

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    ****** orders have been canceled and refunded in the total amount of $93.74. This represents all payments made on Mr. *** order. Before receiving the complaint from your office, we were unaware that Mr. ** was unsatisfied with his product.

Sincerely yours,

***** ******
V.P. Consumer Relations
Initial Complaint
11/28/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Wish I would have checked out these things before I bought them. Now I feel stupid. I guess I am just out of the money I spent on a scam.
Business response
12/09/2024
Stop Watt
***************
STE 213
****************


                                                                                                                     December 09, 2024

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Mr. ****** orders have been canceled and refunded on 12/06/2024 in the total amount of $162.33. This represents all payments made on Mr. ****** order. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied with his refund. Mr. ***** contacted us regarding his concerns and was immediately refunded.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

**** *****
Initial Complaint
11/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought the product under false pretenses. Tried to return the product in accordance to the FAKE company's 90 day return policy. Was given a FAKE address to send the product back to (ref jpg attached). Here is the address they give to send it back to:*************************************** STE ******** **************. VA 2354, US That's correct, that is the 4 digit zip code they give). When looking up the FAKE address, the only thing close is a *** Store. Of course this is all via their fake website - **************************************************************************************************************************
Business response
12/09/2024
Stop Watt
***************
STE 213
****************


                                                                                                                     December 9, 2024

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Mr. ****** orders have been canceled and refunded on 12/09/2024 in the total amount of $103.15. This represents all payments made on Mr. ****** order. Before receiving the complaint from your office, we were unaware that Mr. ***** was unsatisfied with his order. Had Mr. ***** contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.

    Mr. ***** can feel free to keep the product he has received, and we apologize for the delay in response. The order has been cancelled and there will be no further billing.

Sincerely yours,

***** ******
V.P. Consumer Relations
Initial Complaint
11/21/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Items did not work as advertised. There were no cost-savings at all.I spoke on the phone with ***** ****** in August, 2024. We had a cordial conversation, during which I agreed to try the items for several more months. I have attached below an email exchange with StopWatt. I chose a remedy that was offered (option 1).I have tried with no success to move beyond my selection of the offered remedy. Please help me with this issue. Yours Truly, ******* H ******* ******************* ************
Business response
12/09/2024
Stop Watt
***************
STE 213
****************


                                                                                                                     December 9, 2024

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    In the interest of 100% customer satisfaction Mr. ******** orders have been canceled and refunded the total amount of $102.46. This represents all payments made on the order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his purchase. Had Mr. ******* contacted us regarding his concerns we feel confident all of them would have been addressed and resolved.

    Mr. ******* can keep any product he has received and we apologize for the delay in responding.The order has been cancelled and there will be no further billing.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
12/21/2024
The matter with StopWatt was fully resolved to my complete satisfaction.
Initially they tried to placate me with a partial reimbursement. But shortly thereafter I received two amounts totalling the entire amount. I concluded that action was due to your involvement.
Thank you very much for your help in this matter.
******* H Parnell
Initial Complaint
11/20/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a Stop Watt from what I thought was going to be **** ****** company, but apparently I have been SCAMMED!! I paid $59 for the product, but have yet to receive it. I tried calling the phone number, but all I got was an automated message. I tried contacting them through text message, but again all I got was an automated reply. I am a poor Veteran living under the poverty level, and can't afford to lose this money or the product (preferably rather have the product). Can you help me?
Customer response
11/23/2024
Just received StopWatt from company, so you can cancel my complaint ( for now?). Thanks for all your help!!!
Initial Complaint
10/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
DATE 9/22/2024 BEING ON A STRICT BUDGET, I ORDERED 2 OF THE PRODUCTS HOPING TO REDUCE MY ELECTRIC COST. DID NOT WORK!AND NOW I SEE, THERE ARE MANY MORE THAT THOUGHT THE SAME AND HAVE HAD THE SAME RESULTS.I AM ASKING FOR A FULL REFUND FROM THE STOPWATT COMPANY.
Business response
01/06/2025
Stop Watt
***************
STE 213
****************


                                                                                                                     January 6, 2025

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Ms. ****** orders have been canceled and refunded in the total amount of $98.16. This represents all payments made on Ms. ****** order. Before receiving the complaint from your office, we were unaware that Ms. ***** was unsatisfied with her order.

Sincerely yours,

***** ******
V.P. Consumer Relations
Initial Complaint
10/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have contacted the Company and I have not received a Response! They Are Not Legitimate At All! They also said if for Any Reason you Are Not Satisfied that You would be Reimbursed!! That's All I Want!!!! In These Time's Of The Economy......$196.32 IS A LOT of Money to Be Wasted on A Lie!!!Sincerely, I Pray that YOU can Help.***** ******* *************!!!
Business response
01/06/2025
Stop Watt
***************
STE 213
****************


                                                                                                                     January 6, 2025

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Ms. ******** orders have been canceled and refunded on 10/30/2024 in the total amount of $196.32. This represents all payments made on Ms. ******** order. Before receiving the complaint from your office, we were unaware that Ms. ******* was unsatisfied with her refund. Ms. ******* contacted us regarding her concerns and was immediately refunded.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
01/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** *******
Initial Complaint
10/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Unanswered
The business failed to respond to the dispute.
I despise the anonymity of emails and the Internet, which gives these kinds of "businesses" an advantage. I am receiving 2 emails a day from this company. I never provided them with my email address or with permission to spam me. They allegedly provide an "unsubscribe" link in the image at the bottom of each email and it doesn't work. They claim I can unsubscribe by sending the a postcard. Why do I have to spend money and time doing this? If I'm going to spend money, I am going to go visit them in person. They are about 20 minutes from me. Stop Watt **************************************** ************
Customer response
11/11/2024
I went to locate the previously-reported address for this business (Stop Watt **************************************** ************). I discovered it was a UP Store as shown in the attached photos. The store told me to open a mailbox -- in this case, 213 -- a person would have to provide ID, whether it is for personal use or for a business.

Is it possible for you to make a referral to the Ohio Attorney General on behalf of everyone who has complained about this business? Please advise ****. If you cannot do so, I will do it.

FYI, I am now getting other unsolicited spam-type emails using the same artwork from anther company that is selling the same device. In the case of the latest mailings, they have removed the company location from the image they attached that contains all of the sales information. (This approach prevents anyone from search for the address since it is part of the graphic and not listed in text form within the email. If you would like me to send the emails, I have save quite a few of them.
Please advise. I await your response. Thank you.
-*** *******
Customer response
11/11/2024
I went to locate the previously-reported address for this business (Stop Watt **************************************** ************). I discovered it was a UP Store as shown in the attached photos. The store told me to open a mailbox -- in this case, 213 -- a person would have to provide ID, whether it is for personal use or for a business.

Is it possible for you to make a referral to the Ohio Attorney General on behalf of everyone who has complained about this business? Please advise ****. If you cannot do so, I will do it.

FYI, I am now getting other unsolicited spam-type emails using the same artwork from anther company that is selling the same device. In the case of the latest mailings, they have removed the company location from the image they attached that contains all of the sales information. (This approach prevents anyone from search for the address since it is part of the graphic and not listed in text form within the email. If you would like me to send the emails, I have save quite a few of them.
Please advise. I await your response. Thank you.
-*** *******
Business response
01/06/2025
Stop Watt
***************
STE 213
****************

January 06, 2025

BBB of ************
****************
******************-1005
ph: ***************
fax: **************

To whom it may concern,

After looking in our data base we do not find a customer with the email address ***********************************
I did see that the email address was added to the *** (do not email) list and we hope this resolves the issue.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
01/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. While I am still getting several similar emails weekly that are related to my original complaint, they are not from this "business". Also, these other businesses are marketing similar product's using ******************* name. Not sure how legal that is, but....
Consider this case closed.

Regards,

****** *******
Customer response
01/15/2025
Good afternoon.

The idiots claimed to have stopped emailing me. They did not do so.

I just received another of their spams. SEE ATTACHED IMAGE.

What are my options? I closed my ticket recently based on feedback they gave you. I also contacted the Dublin Police, who told me this address was in ******** and outside their jurisdiction. As I told you previous, I went to their stated address and it it a box at the *** Store in the plaza.

THE POLICE SHOULD INVESTIGATE THESE PEOPLE. This same scam is going on around the country and I am pretty certain **** **** is NOT involved. Thus, they are using false advertizing to push their junk.

-***
********, **
Customer response
02/03/2025
It is amazing that even in the face of fraud -- look at the file of complaints about this (alleged) company -- you can't approach the **********************'s office with a complaint on behalf of everyone. As I noted, these device are being sold around the country. And it's a verifiable scam using **** ****** name. Look here, a solid review of this scam product:
Electricity Saving Box Scam (The WORST I've Seen) - Krazy ***** Tech Talk
"This is one of the most B.S. product I've ever dug into. From the marketing to the science to the real-world testing, the "Electricity Saving Box" is totally a scam. Here's why"
*******************************************

Check it out. Thank you.
Initial Complaint
10/12/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Company sells a device that is a scam. The CEO should be criminally charged.
Business response
01/06/2025
Stop Watt
***************
STE 213
****************


                                                                                                                     January 6, 2025

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Mr. ******** orders have been canceled and refunded on 10/12/2024 in the total amount of $79.03. This represents all payments made on Mr. ******** order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his refund. Mr. ******* contacted us regarding his concerns and was immediately refunded.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
01/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

** *******
Initial Complaint
09/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I need to get a refund as company promised if I was not satisfied. So far all I have got is a runaround. This product does not work.
Business response
09/13/2024
Stop Watt
***************
STE 213
****************


                                                                                                                     September 13, 2024

BBB of ************
******************************************************************************
ph: ***************
fax: **************

To whom it may concern,

    Mr. ******** orders were canceled and refunded on 09/09/2024 in the total amount of $79.04. This represents all payments made on Mr. ******** order. Before receiving the complaint from your office, we were unaware that Mr. ******* was unsatisfied with his refund. We appreciate the opportunity to answer Mr. ******** concern, and we feel confident all issues have now been addressed and resolved.

Sincerely yours,

***** ******
V.P. Consumer Relations
Customer response
09/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** *******

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