Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I bought a used car from this business last August (08/2024), and was told that all maintenance repairs, manufacturing updates, and issues I had with the car had been addressed. This was reinforced by the information on the CarFax I was given, which stated that all maintence checks were done when the car was sold to the business, and there were no other indications that there were any issues.Despite this, within the last two months I have had to multiple repairs, totaling to over $2000, and was told that there are additional repairs needed that total almost $6000. I was told that this is because the factory maintenance Ricart was supposed to do when they got the car wasn't completed. When I bought the car, I was also given verbal reassurance that everything had been checked in the week that they had it after I bought it. I had specific concerns about the emergency braking system, which was one of the main reasons I bought the car, and was told that the brake pads had been replaced and checked and everything was working accordingly. Despite this, I have had problems with the braking system, resulting in me rear ending another car because it didn't work. These issues were not something I would've seen when checking out the car because they include problems with the engine, internal software systems, tires, and fuel intake. I'd like to either receive a refund and a rental car to drive until I am able to get another car. I have physical receipts and purchasing documents from Ricart that I can provide if necessary.

  

  Business response

  01/28/2025

  Were sorry to hear the customer may be having service concerns with their vehicle.  Our records indicate the vehicle was sold AS IS with over ******* miles.  The only repair we completed were brakes.  

  I hope you can understand our position that we decline a refund.  Thank yo for allowing us the opportunity to respond.

  Customer response

  02/04/2025

  Complaint: 22868833
  
  I am rejecting this response because my complaint was about the routine manufacturer maintenance that wasnt done to the car when it was sold, and that those issues were stated as addressed in the CarFax. No one at Ricart gave me this information in the numerous times I asked about potential issues. My complaint is not about any repairs done on the brakes, which I acknowledge were completed.
  
  According to the recommended services from ********* (which I attached to my complaint), the battery, engine air filter, both front gas struts, brake fluid, timing belt kit, sway bar link, spark plugs, water pump, and suspension control arms needed to be replaced. Along with this, mileage-based manufacturer maintenance, including coolant fluid exchange, transmission fluid exchange, fuel system cleaning, tire rotation, and brake fluid exchange shouldve been completed when the car was turned in. None of these repairs were stated in the CarFax or any of the information given to me by Ricart either physically or verbally.
  
  In the CarFax, it specifically states that the damage history severity was minor ("Generally, minor damage is COSMETIC ((including dents or scratches)), may only require reconditioning, and typically does not compromise a vehicle's operation and/or safety.") and that no structural damage was reported. It also stated that the transmission fluid and oil and filter had been changed, transmission fluid flushed, tires rotated, battery/charging system checked, sensor replaced, and maintenance reminder reset on March 15, 2024 by Oxford Automotive, and that all of these maintenance inspections were completed and the oil and filter were replaced by Ricart on August 15, 2024. On top of this, I was told by ********* that the *** system diagnostic was not done, despite specifically asking it to be checked and fixed in the week that the car was being serviced by Ricart after I bought it. I was given verbal confirmation that this system was checked and working properly, which was the main reason why I decided to purchase the car initially. None of these repairs were something that I wouldve been able to verify by myself.
  
  I am seeking a refund for the total cost of the vehicle, as well as $1,424.26 in compensation for the repairs I've paid for on the car since I purchased it, which are shown in the invoices from ********* minus the price I paid for windshield wipers, which I was told by Ricart would need to be replaced sometime soon prior to purchasing.
  
  Regards,
  
  ******** *****

  Customer response

  02/04/2025

  Hello,

  I've attached the CarFax information again for the rejection of my complaint in case its attachment in my original complaint won't be taken into account again in this current complaint.

  ******** *****
  

• Initial Complaint

  01/18/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to get serviced by Ricart and I told them when I dropped it off, that I had to wait before they can work on it to make sure I have enough money and to see what the insurance will cover. We had multiple conversations where I told him to wait before he fixes anything on the car so I can make sure I have enough money to payfor it. I talk to him told him I was not gonna have enough money to get my car fixed and that I needed to pick itup. He said the first time I told him I wanted to pick it up. He said that he has to finish up the paperwork and I cantget the cut that was Thursday Friday. I said I want to get the car I cannot afford for yall to fix it and I need my car. said it would be cheaper for me to let them fix the car then for me to tow it off the lot, which makes no absolutesense whatsoever. they are trying to pressure me into letting them fix the car and I cant afford it. He said I have to pay for parts that he ordered that I did not tell him to order because Iwasnt sure if I was gonna have enough money to fix the car. I am willing to pay a reasonable amount but $1200 is not areasonable amount.

  

  Business response

  01/21/2025

  We reviewed ******************** file and see where requested to have 3 concerns diagnosed.  We were provided their insurance company information and service contract company.  Our advisor reached out to all parties who were to be involved with the repairs.  Adjusters reached out and provided approval.  The total amount for the customer out of pocket if repairs were completed are $1100 which are deductibles.  Parts were ordered after finding coverage and what the customer is responsible for.  I believe an insurance check was sent to the customer in order to pay for repairs.  The Advisor received a call from the customer they no longer wanted the vehicle repaired it would have to be towed out.  The customer balance for diagnostics is $447 and parts re-stocking fee, returning parts is $530.09 which totals $977.09 for services provided.

  We are sorry the customer does not agree with the charges but hopes they may understand all the personnel involved with time and efforts to provide a service they requested.

  Customer response

  01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ******

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited Ricart Automotive on Sunday, 11/24/24 to purchase a vehicle. After test driving, I talked through the purchase of a 2015 Jeep Cherokee. I expressly told the salesman that a reliable vehicle is important to me, and asked him about this specific vehicle. He showed me the Carfax report and explained this car was in great condition because it was from a single owner.I decided to buy the vehicle. I was given several papers to sign, and none were explained to me. It was my fault for not reading the paperwork closely. But it was also very much the salesman's responsiblity to explain what the contents were. I drove the car off the lot, and the very next day I noticed a loud thunder sound in the back. I called Ricart about it, and asked for a copy of the inspection report. Come to find out, they discovered in the inspection that the vehicle's rear differential binds on a turn, and they did not disclose this to me.The saleman later admitted to me that he had no idea the car had that problem, and that he gave me inspection report to sign after I had already agreed to the purchase and was signing up for a warranty.The communication and customer service at this establishment is absolutely terrible. I was told more than once that I could exchange the vehicle, only to be told by someone else that I can't because I purchased as-is. When I talked to the salesman, he offered me a rental car while they fix my new vehicle, an offer I accepted later in the day. I was told the department who handles the rentals is closed for the day but that they would have something for me Friday. Friday they passed me around to operators for two hours before they finally told me they have no cars available.This dealership needs to be held accountable for selling me a vehicle without disclosing major problems. My best case scenario on a resolution would be to cancel the purchase and get my money back. I would be incredibly grateful if this is something you can help with.

  

  Business response

  12/18/2024

  The customer purchased a used Jeep Cherokee AS IS and disclosed at the time of purchase the inspection sheet our service technician listed of items found that will need addressed.  As the customer stated they drove the vehicle finding the binding when driving the vehicle.  They returned and as a gesture of goodwill our ******************* offered to cover to replace the differential.  Regrettably, the part was on back order and then found it was the wrong part for their vehicle when it came in.  Another one was order and installed only to find it also was binding.  We have order another one and should be here by this Friday to install.  Because of the timeframe Used Cars provided the customer a loaner while we wait on completing this repair.

  We apologize for the delay, this was not our intentions.

  Customer response

  12/28/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22638934
  
  I am rejecting this response because I still do not have a vehicle from Ricart, and communication from the company has been nothing short of atrocious. My salesman, ******, called me on Saturday, 12/21/24 to state that Ricart would agree to exchange the vehicle I purchased for another one. When I asked what changed, he was not forthcoming on the reason behind the decision. Nevertheless, it was the weekend before the holiday and ****** was off on Monday and Tuesday, then Wednesday was Christmas. I told him I would look at cars online during this time and let him know what I want to buy on Thursday.

  I called Ricart Thursday at 11am, one hour after they opened. ****** did not call me back until 24 hours later, stating they were busy all day. I told him the vehicle I wanted to exchange for was at a different lot and none of the vehicles at the ********* location interested me. He said it would not be possible to purchase a car from a different Ricart location. I told him that was not acceptable, and that I would wait for a car I actually wanted to buy. He said that he would talk to his manager and get back to me. I called him later that day to confirm the exact amount Ricart would provide for the exchange since I expect to buy a vehicle more expensive than the Jeep. ****** told me he would ask for that information and call me back. That was Friday afternoon around 2pm.

  It has now been another ***************************************************** anyone else at Ricart. I am beyond frustrated at their lack of communication and inability to provide prompt, straightforward answers to straightforward questions. I do not want to do business with this car dealership. I stand by my original request to cancel the purchase altogether and take my money elsewhere. Ricart has broken my trust completely that they will be honest, straightforward, and trustworthy through this car buying experience. I do not trust them at all.

  
  Regards,
  
  00-******* *******

  Customer response

  12/28/2024

  To Whom It May Concern:

  I wanted to provide more information on the complaint I have filed regarding the vehicle purchase I made from Ricart automotive. My original complaint described my desire to cancel the purchase of the vehicle when I discovered one day after the purchase that the rear differential binds on turn. The salesman originally offered me a rental, an offer that was rescinded when I accepted it later the same day. I was also told that the vehicle would be repaired within 5 business days. When I called them 7 business days after giving them the vehicle to repair, they said the part hadn't come in yet. A week later, they said it was being fixed and would be ready in a day or two. I got that same message 3 days in a row. When I finally got a hold of my salesman ****** on 12/23/24, he said the repair was complete and the car was being test driven for quality assurance. He said he would call me around 5 to confirm I could come pick it up. He did not call me. I called him at 5:30 and was told they ordered the wrong part, and the car was not done. I told him that was not acceptable, I needed transportation for a Christmas trip over the weekend. I had to practically beg for a loaner, then drive down to Ricart as fast as possible to get there since the rental office closed at 6. It was stressful, and infuriating. And entirely avoidable if he had just been honest and straightforward earlier in the day.

  I shared in my other message that I was finally offered an exchange on Saturday, 12/21/24. Now here we are, on 12/28/24 and I have not yet purchased a different vehicle because ****** cannot give me the basic, straightforward information I am asking for before I come in and buy a car: how much is the dealership offering me in compensation for the Jeep? And are they willing to offer me a car of my choice, which is at their ****** location?

  Lastly, I stand by my originally desired resolution. I do not want to do business with this company. I do not trust them one bit. Their communication, customer service, and ability to be honest and prompt in communication with me have been absolutely horrendous. 

  Customer response

  12/28/2024

  To Whom It May Concern:

  I wanted to provide more information on the complaint I have filed regarding the vehicle purchase I made from Ricart automotive. My original complaint described my desire to cancel the purchase of the vehicle when I discovered one day after the purchase that the rear differential binds on turn. The salesman originally offered me a rental, an offer that was rescinded when I accepted it later the same day. I was also told that the vehicle would be repaired within 5 business days. When I called them 7 business days after giving them the vehicle to repair, they said the part hadn't come in yet. A week later, they said it was being fixed and would be ready in a day or two. I got that same message 3 days in a row. When I finally got a hold of my salesman ****** on 12/23/24, he said the repair was complete and the car was being test driven for quality assurance. He said he would call me around 5 to confirm I could come pick it up. He did not call me. I called him at 5:30 and was told they ordered the wrong part, and the car was not done. I told him that was not acceptable, I needed transportation for a Christmas trip over the weekend. I had to practically beg for a loaner, then drive down to Ricart as fast as possible to get there since the rental office closed at 6. It was stressful, and infuriating. And entirely avoidable if he had just been honest and straightforward earlier in the day.

  I shared in my other message that I was finally offered an exchange on Saturday, 12/21/24. Now here we are, on 12/28/24 and I have not yet purchased a different vehicle because ****** cannot give me the basic, straightforward information I am asking for before I come in and buy a car: how much is the dealership offering me in compensation for the Jeep? And are they willing to offer me a car of my choice, which is at their ****** location?

  Lastly, I stand by my originally desired resolution. I do not want to do business with this company. I do not trust them one bit. Their communication, customer service, and ability to be honest and prompt in communication with me have been absolutely horrendous. 

  Complaint: 22638934
  
  I am rejecting this response because I still do not have a vehicle from Ricart, and communication from the company has been nothing short of atrocious. My salesman, ******, called me on Saturday, 12/21/24 to state that Ricart would agree to exchange the vehicle I purchased for another one. When I asked what changed, he was not forthcoming on the reason behind the decision. Nevertheless, it was the weekend before the holiday and ****** was off on Monday and Tuesday, then Wednesday was Christmas. I told him I would look at cars online during this time and let him know what I want to buy on Thursday.
  
  I called Ricart Thursday at 11am, one hour after they opened. ****** did not call me back until 24 hours later, stating they were busy all day. I told him the vehicle I wanted to exchange for was at a different lot and none of the vehicles at the ********* location interested me. He said it would not be possible to purchase a car from a different Ricart location. I told him that was not acceptable, and that I would wait for a car I actually wanted to buy. He said that he would talk to his manager and get back to me. I called him later that day to confirm the exact amount Ricart would provide for the exchange since I expect to buy a vehicle more expensive than the Jeep. ****** told me he would ask for that information and call me back. That was Friday afternoon around 2pm.
  
  It has now been another 24 hours and I have not heard anything from ****** or anyone else at Ricart. I am beyond frustrated at their lack of communication and inability to provide prompt, straightforward answers to straightforward questions. I do not want to do business with this car dealership. I stand by my original request to cancel the purchase altogether and take my money elsewhere. Ricart has broken my trust completely that they will be honest, straightforward, and trustworthy through this car buying experience. I do not trust them at all.
  
  
  Regards,
  
  00-******* *******

  

  Business response

  12/30/2024

  Our understanding is the customer will be here on Thursday to trade into something else.  That was our last communication over the weekend.

  Customer response

  01/02/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22638934
  
  I am rejecting this response because the credit is still pending and I wanted to document another update. I received a phone call from Josuel on Saturday, 12/28/24, to confirm that Ricart would credit me $10,000 to purchase a vehicle at any Ricart location, and that he would not be available to issue the credit until today, Thursday 1/2/24. I plan to stop by Ricart to finalize the credit, but do not plan to purchase a vehicle as nothing on their website has caught my eye. I also do not accept the credit amount as it is significantly less than the amount I paid for the Jeep way back in November. The full credit amount I am owed is $10,634.93. I would like to suggest that Ricart rounds that up to $11,000 to compensate me for a month and a half of my time, frustration, and inconvenience.
  
  Regards,
  
  00-******* *******

  

  Business response

  01/02/2025

  If the customer brings the title, signs a POA and Odometer, and back of title today, we will release a refund of $10,634.93.  We have provided the customer a rental for the past few weeks at no charge.  We will cover the cost of the rental up until today 01/02/2025.  Effective 01/03/2025 the customer will be responsible for any additional costs for the Rental.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My initial issue with Ricart is the price of the car. I didn't think anything horrible until about two weeks after or so. That is when I noticed mailing from my credit card company stating that they offered to be my lender and was turned down. Maybe it was because of their lower price. I went up to the dealership to check on this. To no avail. I did this several times. Again, no one was available. However, there was one financial advisor available one day. But he was so unprofessional. He wanted me to come in to talk while other employees were in there. I left. I made calls the whole time I made my payments on time. I continued to try to get refinanced. All looked well and with a much lower APR. Well, that's until they see the price I owe. Then, I'm denied refinancing. I have been told many times that the car is worth about $7,000 or so. I owe $18,000. No one will refinance this at that cost. I was actually told by a couple of companies that I need to seek an attorney because I got ripped off with this car. Wow! Now, my next issue is the repair. The clutch went out in my 2016 Jeep RenegadeLatitude. I got it in September 2023. I was told that the warranty covers the clutch. But now, I am told otherwise. That warranty will not cover it and that the clutch is wear/tear. I think it's because it's a lemon to begin with. They don't want to put any money into a lemon. The car is worth about $7000, and I got it for about $19,000. This was illegal to start with. Well, I think it's illegal. I've paid almost $500/mo for a year and the price owed still looks the same as when I got the car. Now to have the clutch go out and the dealership states that warranty company said they will not cover it, seems crooked to me. This is bad business.

  Customer response

  11/13/2024

  Actually, I will attach the complete paperwork in .pdf form via email. I hope you can receive it this way, since it's too large via your website. 

   

  Customer response

  11/19/2024

  I don't have this car. The car is still at the dealership. Ricart Used Car Factory. The service department still has it. 

  
  

  Apparently, the warranty company (and Ricart) thought the car was not worth them covering the cost of the clutch. The clutch is under warranty, though. 

  
  

  Yeah, they changed their minds and the rules. They're now calling it wear and tear. Brakes are wear and tear. Windshield wipers are wear and tear. I can on an on. A clutch is like a transmission and like the engine. 

  
  

  But, I'm still seeking an attorney. 

  
  

  The car is worth $7,000. So, again, I have an issue with the outrageous inflated cost and the repair that's covered under warranty. 

  

  Business response

  11/19/2024

  I don't think the issue is with Ricart, It looks like her service contract company may have declined the repair.  Ricart would be happy to work on the vehicle, but it would be customer pay.  

  I hope you can understand our position.  If you have any questions please do not hesitate to contact me. ************.  Thank you

  

  Business response

  12/12/2024

  Were sorry to hear the customer has a service concern with her vehicle.  The vehicle was towed to our location in October and looks like the clutch was an issue in their vehicle may need replaced.  *********** contract company said it needed to be torn down to see if coverage was afforded.  The customer agreed and we have a bill for $1050.00 for this service still owed.  The service contract company denied the claim saying it was caused from wear and tear and not failed components.  The vehicle is still sitting in our parking lot abandon.

  The customer purchased the Jeep for for $13,699.  Purchased Gap and a service contract.  

   

   

   

  

  Business response

  12/12/2024

  Easy Care, with a *********** package - 3 years or ****** miles which ever come first.  

  

  Business response

  12/13/2024

  Were sorry to hear the customer has a service concern with her vehicle.  The vehicle was towed to our location in October and looks like the clutch was an issue in their vehicle may need replaced.  *********** contract company said it needed to be torn down to see if coverage was afforded.  The customer agreed and we have a bill for $1050.00 for this service still owed.  The service contract company denied the claim saying it was caused from wear and tear and not failed components.  The vehicle is still sitting in our parking lot abandon.
  
  The customer purchased the Jeep for for $13,699.  Purchased Gap and a service contract.  

  Easy Care, with a *********** package - 3 years or ****** miles which ever come first. /

  ***********************************************

  Below is all contact In for for easy care:

  Claims & Customer Support
  Hours of Operation:
  Monday Friday, 8:00 AM 6:00PM EST
  Saturdays, 9:00 AM 12:00 PM EST
  
  Customer Care Center
  Hours of Operation:
  Monday Friday, 8:00 AM 8:00PM CST
  Saturdays, 10:00 AM 3:00 PM CST
  
  Service Contract Claims & ****************
  Call us at ************
  
  GAP Claims and Customer Support
  Call us at ************
  
  Dent Repair Customer Support
  Call us at ************
  
  KeyCare Customer Support ******** Hotline)
  Call us at ************
  
  Corporate Headquarters
  Call us at ************

  For the ********************************

  ***************************

  Questions about filing a new case or
  General Inquires, call ****************
  at ************.  For faster service,
  send an email to: ******************************.
  
  Questions about an active case?
  Please contact the case manager or
  email **************** with the
  AAA case number. 
  ******************************

  Customer response

  12/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22526557
  
  I am rejecting this response because: 

  I most definitely disagree/reject their response. I am glad that they gave info of the cost of the unnecessary breakdown of the car. I didn't know the cost of that. But again, breaking down a car was not needed. Just fix the clutch. A clutch isn't normal wear and tear. It was supposed be covered under warranty. 

  I think I was done wrong in many ways. From the buying of the car in 2023 to the clutch issue in 2024. 

  As I stated before, I called them first to see if this was under warranty. I was told that it was. That is when I had the car towed there. Just for this to happen! Another wrong-doing to me! This is crooked all around. 

  Lastly, I'm glad to finally see some contact information for the different departments at Ricart and information about the car/my purchase. However, it does me no good now. 

  They did not respond to my complaint nor did they mention anything about a resolution/my resolution. So I guess it still stands as my complaint.  

  Maybe they were saying no to everything I complained about and my resolution. As they stated, I owe for a breakdown and the car still isn't fixed. Nothing is under warranty, even though I was told so several times. I have it recorded. 

  I don't know where we go from here.

  
  Regards,
  
  ******* *****

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $160.18 from Ricart Hyundai for a ****************** that was not needed. On September 6, 2024 I was charged $160.18 for a Diagnostic Test resulting in services performed that cost $1953.10. These services included: Two New Tires, Mounting and Balancing, Engine Cleaning for Carbon Deposits a PCV Valve Replacement, A Fuel Filter Replacement and a Cabin Filter Replacement. I checked the services that Ricart said were needed however, I also checked with another mechanic and he stated that the vehicle did not need any of these items. My resolution is to have my $160.18 returned to my account because when I complained to my bank for a credit I received the credit however today the credit was reversed.

  

  Business response

  10/21/2024

  Attached are copies of the customer request for service and agreement in writing to pay.  I hope this information is helpful in understanding our position.

  Thank you for allowing us the opportunity to respond

  Customer response

  10/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22452773
  
  I am rejecting this response because: The Charge of $160.18 was not necessary because the $1953.10 charge for services was not needed.

  I bought the Automobile in a week before( August 29) for maintenance and none of the Items added up to the $1953.10 that Ricart was going to charge me.
  
  Regards,
  
  ******* ********

  Customer response

  10/23/2024

  Here are more Documents related to my Ricart case. These documents show that within a weeks time the estimate for service went from $560.98 to $1953.10. After The first service inspection I was not charged at all but on the second service inspection the $1953.10 fee was recommended. I later determined that these services were not needed. I made these repairs myself. Ricarts Technicians are dishonest and do poor work . Please reconsidered my request for a refund of $160.18 since these services were not needed.

  

  Business response

  10/24/2024

  Our position has not changed.  The customer understood and agreed to pay for the services to cover the technicians time.

  Thank you

  Customer response

  10/24/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22452773
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ********

• Initial Complaint

  10/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered a truck from ricart in February of 2024. From the start, I was tool i could use x-plan pricing no less than 5 times. A vehicle finally came in on 10, 02, 2024. I was told x-plan could be used. I visited the dealer, worked on a deal on my trade in and the new vehicle, with x-plan pricing. I told them I would let them know the next day. I called the next morning. They then told me I couldn't use x-plan pricing. This would the result in the price being over$5000 higher than agreed upon price. I have the original sheet with the agreed upon vehicle lettuce on it

  

  Business response

  10/07/2024

  The customer placed an order back in February for the 2024 F450.  We contacted the customer in mid summer and said the ordered unit will not be coming in.  We have commercial unit ordered by a company coming in and we can make a few changes to fit most of what they wanted.  The truck has come in and does no qualify for x plan (Ford Partners) because the order is under a company name.  The manufacturer is no longer producing this model.  The discount comes from the manufacturer not the Dealer.  We apologize for any frustration this may cause. 

  Thank you for allowing us the opportunity to respond.

  Customer response

  10/14/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because: 

  I contacted Ricart ford in early to order the 2024 F450. I was told from the start, and multiple(10+) times over the ensuing months, that they would accept x-plan. I came to look at the truck on 10/03/2024. We came to a price for my trade in and price for the new truck, which included x-plan. See attachment.

  The salesman name was Ryan Dickey . I told them I would call the next day  and let them know. I called on 10/04/2024 at approximately 11:00 a.m. to agree to the deal. I was then informed by multiple people at Ricart that x-plan would not be accepted. This made a difference of over $5000. After talking to multiple managers, the final one said they would try to sell it for a higher price than I was paying.

  Their response has some truths and misstatements in it.
  1. Ford is still making the F450.

  2. I was never told,the original order wasn’t coming. They contacted me in early September to say it was coming.

  3. They ordered this truck thru a back door fleet deal so they could have vehicles to sell.

  All I was told, from start to almost finish, was x-plan would be accepted. The attachment shows that.

  
  Regards,
  
  Mike Weinandy

  

  Business response

  10/15/2024

  The truck the consumer is referencing was sold and no longer available and the manufacturer is not accepting any orders for this model.  It would be best if the consumer works with another Dealer.  Thank you for allowing us the opportunity to respond.

   

  Customer response

  10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because: 

  What is my recourse here? Ricart revoked a deal because they could sell it at a higher price. This was after agreeing, and putting it in writing, that they accepted x-plan. The difference is $5335.00. I am still looking for this model of truck. Ford is still making these trucks. Ricart is lying on that issue also. They offered me this deal, then reneged on it because they could get a higher price. They told me that.

  
  Regards,
  
  Mike Weinandy

  Customer response

  10/17/2024

  This is the agreed upon price from ricart. I told them I would let them know the next morning,  which i did.  Then they said no on the x-plan. This is listed on the attachment i am sending.  Multiple times I was told yes on xplan. Only on day I agreed to final price was it yanked away.  It wasn't the truck I originally ordered but I was told xplan would apply to that as well.  Difference of $5335 in total price.  Is this attachment doesn't show up,  please contact me as I can send another way. 

   

  Mike

  

  Business response

  10/17/2024

  As explained before the X plan discount is approved through the manufacture, not the Dealer.  The truck did not qualify when submitting their information.  The truck is sold to another buyer, and the truck this customer ordered never came in.  The manufacturer cancelled the order.

  The customer may want to order a truck through another Dealer

  Customer response

  10/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22381324
  
  I am rejecting this response because:

  Once again,  I supplied the offer to BBB from ricart with the xplan on it.  I don't know what else to say.  I've located another truck but xplan may not be accepted on this.  The difference would be $5335. 

  Xplan was offered at ricart,to me, from February  of 2024 thru 10/03/2024. They apparently found another buyer willing to pay a higher price in the time before I called back to accept their offer. 

  Ricart does things like this every day.  They're used to it and doesn't bother them.  It's new to me.  I'm just trying to recover the extra money I may have to pay for a similar truck.  

  Does the offer sheet from ricart,  their own paperwork, not count for anything?

  
  Regards,
  
  Mike Weinandy

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 30, 2024, I took my 2019 **** F150 truck to Ricart ******************* At the time I took the truck in I did not have any transmission fluid leaking underneath the vehicle. The ****************** looked at the truck and said the transmission lines were *****, and it would cost over $1,000 to repair the lines. When I went to pick up the truck I was then told the lines were leaking and it needed to be repaired. When I took the truck in it was drivable and now it is not drivable. Now I do not have a way back and forth to work because their service shop caused the lines to leak and refusing to fix them.Also, they charged me $247.47 just to look at my truck and they made it not drivable.

  

  Business response

  09/03/2024

  We will decline financial assistance.  The customer ended up trading their vehicle in for a newer vehicle.

  Thank you for allowing us the opportunity to respond.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi, so I was having issue with my vehicle last week, on Sunday August 11th. I dropped my car off at the Ricart Kia ******************* I knew that my vehicle was misfiring and that this was the issue I wanted them to look at. After I dropped it off they took a look at it and called me on Monday, August 12th. I was told that the spark plugs were the issue and that it would cost be about $500 bucks to fix. I allowed them to fix it and picked it up that day. As I drove away, about 15 mins later, my car started to have the same issues again. I became very frustrated as they did not fix the issue. I took it to a different dealership (********************) who were able to fix the issue. ******** *** determined that the Coils were the issue, not the spark plugs. After they fixed it I was good to go and have not had issues since. They informed me at this new dealership that the spark plugs were never the issue and that I should pursue a refund. That is what I am currently doing now, but I can not seem to get ahold of anyone at the dealership. When I call the *** service department at Ricart I am put on hold for 10 + mins and then told that the manager would call me back. I have yet to get a call back many days later.

  

  Business response

  08/21/2024

  Were sorry to hear the customer still had concerns with their vehicle after replacing spark plug.  According to the repair order found misfire in cylinder 2 and spark plugs oil soaked.  So the plugs definitley needed replaced.  After replacing the spark plug ran test and there were no misfires present at that time. If the customer would like to share his repair order we will be happy to review.  

  Thank you for bringing this to our attention and allowing us the opportunity to respond

  Customer response

  08/25/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint : 22169212
  
  I am rejecting this response because:

  I am sorry that your tech believes that their repair was sufficient. Please see the attached document. This document highlights that a different repair shop found the actual issue and repaired it. Please look at the dates for confirmation. I also included the receipt from the Ricart Repair shop where they Mis-identified the issue and repair the wrong part. I have already confirmed with the other repair shop that replacment of the Spark Plugs was not necessary.

  If some kind of financial agreement is needed I will take payments as well if the shop is lacking liquid funds. Contact me at my email if you wish to come up with an agreement. I can also bring back my vehicle and have the old Spark Plugs reinstalled, and return the new ones if that will get my money back. 

  Regards,
  
  *******************

  

  Business response

  08/27/2024

  Thank you for sharing a copy of your recent service with ********.  We decline reimbursement for the spark plugs because they were saturated in oil they were needed.  If you allowed us the opportunity to check further concerns you were having we would have also recommended coils, but did not want to add additional parts if not needed.  After we completed the service there were no issues.  

  We will be happy to offer you reimbursement for the service ******** performed as a one time gesture of goodwill $100 deductible.

  Thank you for bringing this to our attention and allowing us the opportunity to respond.

  Customer response

  08/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 

  While not an ideal outcome, I expect the $100 compensation will be the best I can get. 

  
  Regards,
  
  *******************

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After buying vehicle, in may. Drove it until the end of june when it broke down. Since then the car has broken down more then. Since then i got it back one week after a jeep dealership and ricart dealership looked at it and said it was fixed. Got the car back and it broke down again. Since then i have not had my car back and i am being told it cannot be fixed from them and they are sending it to ***** jeep dealership. Since then I am reaching out about options i have and being told multiple times different things from sales managers and from the Customer affairs from ********************. The two things i am being told i have to wait to see if it can be fixed from *****, or trade it in for a car at a lesser value or find a bank that would take my negative equity which would be putting me in more debt. I have asked about trading the vehicle in for the same value or near to what I bought the vehicle for and I was told that wasn't an option. This has been on going since the end of june and just want to be able to drive a vehicle that is mine and that is safe, and not the rental.

  

  Business response

  08/27/2024

  We are assisting the consumer with the concern they have addressed driving their 2019 Jeep Compass purchased from our used car department this past May.  It seems to be an electrical concern and was sent to a Jeep Dealer to service.  The customer purchased this unit AS IS. 

  Thank you for allowing us the opportunity to respond

  Customer response

  08/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22163230
  
  I am rejecting this response because: due to the fact of the process of getting this car fixed it has now been since June 28th I have tried to work with them daily to resolve this issue. I was told multiple things from sales managers there as well as others I spoke with. I also have to be the middle man between the new dealership looking at the vehicle as ricart did not give me updates and lied about when the vehicle was at the new dealership. I also have tried to figure out multiple times if I was sold a bad vehicle. Currently I have asked for what the work was done in November, at first I was told they don't think they can even give me that information. I was then given the information and was told that the customer affairs would know what work got done and if this was a previous known issue. I was told they don't know. I have also asked multiple times about paperwork about what is actually being worked on my vehicle and each time they said sure I have not been given it. I have also asked multiple times what would happen if the car I was sold by them cannot be fixed and was told that I can trade it it. However that would mean be putting me in more of debt and no fix for a vehicle they sold me that continues to not be able to be fixed. I have been talking with lawyers about what can be done as the dealership is telling me that there would be no fix from them if the car is not repairable. Over the course of nearly two months ricart has went back and forth of what can be done. I was also told from a sales manager that I could get a replacement if it took them to long to have the vehicle to be fixed. Then I had a other told me they can't help buyers remorse. I bought a vehicle thinking it worked. As of currently I was lied to as the vehicle keeps breaking down and that no fixes have been done. Also the first time I was told it was fixed it wasn't and almost got in another accident due to the car they sold me.
  
  Regards,
  
  *****************************

  

  Business response

  08/30/2024

  I spoke with the customer yesterday informing them that the ******************* was unable to verify the concern.  Leaving them with no repairs done at this time.  We are arranging to have the customer's Jeep picked up so we may return the vehicle to them.  I also suggested to the customer if it happens again while in his possession they have a *********** service the vehicle.  They are better equipped and can share the information with the Jeep manufacturer.

  We apologize for any inconvenience and frustration this may have caused the customer.    

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 21, 2024 I took my 2023 Hyundai Tucson to Ricart Hyundai with concerns about the steering wheel being off center, jerking and alignment issues. They immediately told me I needed two new tires, which I agreed to. I also paid for a four wheel alignment and to have a diagnosis done as to why when the electronic controlled steering was turned on it would push my car across the road violently. After multiple conversations with the technician advisor it didn't seem he had a firm understanding of what I was reporting as the issue. They replaced the two tires and rotated them, they also did the alignment but never addressed the steering issue. I thought perhaps it was related to the alignment so I went ahead and took my vehicle. I was called May 22 to pick up my vehicle and paid the $806.98 through the mobile app and was told I could pick up my vehicle from the sales manager as I couldn't get there before they closed. When I arrived, no one could tell me where my vehicle was and I had to walk around the dealership to locate my vehicle. It was dirty and the plastic was left on the seat, like they didn't expect me to pick it up. It was also at the very back of the building, where vehicles sit while they are waiting for parts. The DOT numbers that are documented as being put on my vehicle do NOT match one of the tires that was actually put on my vehicle so I'm not even sure that the tires that are on it are the correct ones and I have opened a complaint with Hyundai for resolution. When attempting to speak with Ricart my fiance and I were called liars for what we stated the issue was when I initially went in. We've been told the alignment is only warrantied for 30 days but they have not been able to provide any documentation for that. My vehicle is currently at another dealership where I am paying for another alignment less than two months after they had my vehicle.

  

  Business response

  07/22/2024

  The customers vehicle is here and determined the passenger front tire is cupping and needing replaced which maybe causing the pulling when the assist is off.  This tire will be warranted and replaced with the same tire brand that is on the driver side front.  Once completed our technician will drive the vehicle to confirm.

  Thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩