Complaints

• Initial Complaint

  01/21/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Im extremely frustrated with Micro Centers handling of GPU distribution and customer relations. Corporate announced a first-come, first-serve policy, yet individual store managers implement lotteries without informing customers. This inconsistency wastes time, creates confusion, and undermines trust. I contacted customer relations multiple times regarding this distribution policy, seeking clarity, but I was met with dismissive responses like, Its up to the managers discretion This refusal to address concerns leaves customers feeling unheard and disrespected. These issues are part of a pattern of poor experiences Ive had over the years. I once bought a motherboard with a bent pin and was denied a return because an employee failed to inspect the socket during the sale. Another time I purchased a **************** supply that caught fire due to faulty connectors. While the store stopped carrying the product after my review, the experience left me uneasy. Store pickups are unreliable too. I reserved 3D printer filament during a Black Friday sale, only to find out it wasnt ready until after the sale, and I was expected to pay full price.Warranty service has been equally disappointing. An employee mishandled my GPU during a heated argument about a denied warranty, and when I contacted corporate, they justified it as manager discretion This dismissive approach shows a lack of care for customers. Additionally, *** frequently had to step in and help other customers at the 3D printing section because staff were unavailable or uninformedonly to receive dirty looks from employees as if I were interfering. Ive been shopping at Micro Center for nearly a decade and have spent tens of thousands of dollars, but these repeated issues are pushing me away. Im tired of being dismissed and dealing with inconsistent policies. Im not asking for special treatment I just want fair, transparent, and consistent practices. If these problems persist Ill take my business elsewhere

  Business response

  01/22/2025

  Hello *****,
   
  Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve and better serve our customers.
   
  Please rest assured that all of our stores diligently follow the policies and procedures outlined in our FAQ video which I have linked below along with our FAQs on our website. If there are any changes between now and the launch, it will be updated in our FAQ section.
   
  These guidelines are in place to ensure a consistent and positive experience for everyone who visits Micro Center.
   
   
  Thank you again for reaching out!
   
  Micro Center Customer Relations

   

  *************************************************************************************

  *******************************************

  
   
   
   
  

  Customer response

  01/22/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22839357
  
  I am rejecting this response because:  for one this doesn't resolve anything. All this does is double down. Secondly I sent the business 3 follow up emails in which they did not respond and they never planned to respond until this complaint pressured them too. There is no real solution.All it does is refer me to the **** I had to apply this kind of pressure for them to even respond.And the response doesn't even come up with any kind of resolution to the issue at hand at all. 
  
  Regards,
  
  ***** *******

  Business response

  01/23/2025

  Hello, 
  
  We understand that ***** ******* has expressed dissatisfaction with our response regarding the upcoming product release. The new graphics cards are in high demand ahead of their anticipated launch at the end of the month. To ensure transparency and consistency, we created an *** page outlining how we will conduct this launch to inform all customers.
  
  Each of our store locations will be utilizing a voucher system for distribution. These vouchers will be distributed on a first-come, first-served basis to customers waiting in line before the store opens, based on the available stock at each location.
  
  In the past, we explored different methods for distributing high-demand products to ensure fairness, particularly during the height of COVID-19. At that time, we were adjusting and adapting to the ever-changing environment while striving to provide all customers with a fair opportunity to purchase in-demand products. The current voucher system reflects our ongoing efforts to accommodate everyone equitably.
  
  ***** has also reached out to us directly, and we have provided him with the same information shared previously. He replied similarly, rejecting our response; however, this does not change how we will be handling this product release.
  
  At this time, we do not have any additional details to share. We have informed ***** that any updates to the process will be communicated via the *** page dedicated to this release.
  
  We appreciate Cyrils enthusiasm for this product and encourage him, as well as all customers, to monitor the *** page for the latest updates.
  
  Thank you,
  
  Micro Center Customer Relations

  Customer response

  01/24/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22839357
  
  I am rejecting this response because: 

  They said they would use a voucher system however, for the most recent launch, that is coming up on January 30th the micro center store in *************** stated that they will be losing a lottery system. The discrepancy is that they stated that they are using a voucher system. The *************** location. It's using a lottery system for the release coming up later this month. We are not referring to past releases of ******* products.We're talking about an upcoming release. When I called them, they said it was up to manage your discretion. In writing, they are stating that it is a voucher system.First come for serve which is fine however, the issue is that the madison heights location, one of their branches is using a lottery system where it's a random raffle, not for a past release that they have explored in the past.We're talking about an upcoming release. The issue is that they have stated over the phone that it was up to the manager's discretion, and they are allowing a lottery system for this particular location. While they have stated publicly that it would be a voucher system. If I wanted to play a game of chance with two thousand dollars close to 3 thousand for an r t x 5090 i would have gone to a casino. They have explained this to me over the phone that it's up to manager's discretion. Here is the official reddit, for thier location this is the official microsoft and reddit. I was told it was up to manager's discretion. Others have been told it was up to manager's discretion. There is an alarming pattern here where people are complaining about the same thing I am. This isn't something they could simply say that they explored this. During past releases, this is the current release. This is the upcoming release that they're doing this with. They have stated publicly that it will be about your system. However, they do not dictate what the store managers do, and they have also stated to me and others that It is up to the store management. They have been saying the same thing to me as well as everyone else. I am not the only one they have told this to I am not the only one they have pulled this with. If it was a voucher system, we wouldn't be having a problem. However, there is a disconnect between local management branches and what corporate is dictating. I do not want to hear that.This is something that they have explored with past releases.When they are doing this yet again. 

   

  
  Regards,
  
  ***** *******

  Business response

  01/24/2025

  Hello,

  Every Micro Center store will be operating under the same plan as we have shared in our FAQs page that was posted Jan 15, 2024. *************************************************************************************

  Thank you,

  Micro Center Customer Relations

  Customer response

  01/25/2025

   However, I would like to address an inconsistency that has been communicated at the *************** location of Micro Center.

  
  

  While the *** page and your response outline the use of a first-come, first-served voucher system, customers at the *************** location have been informed that a lottery system will be used instead. This discrepancy has created confusion among customers, including myself, as it suggests that individual store locations may be deviating from the official process outlined by corporate.

  
  

  If the intent is to maintain transparency and consistency across all store locations, as stated in your response, it is essential that all locations adhere to the same process. Additionally, clear communication about this policy should be reinforced at the local level to avoid misunderstandings or frustration among customers who are eagerly anticipating this launch.

  
  

  Could they please confirm whether the *************** location will indeed be implementing a first-come, first-served voucher system as per the ***, or if they will proceed with the lottery system they have communicated? If there are variations allowed across locations, these should be clearly communicated on the *** page to ensure customers are fully informed.

  I must express my dissatisfaction with the approach being taken for the *************** location. I understand that demand is high for the upcoming graphics card release, but I was simply seeking to make a straightforward transaction: provide payment in exchange for the product. Instead, being asked to put my name into a metaphorical hat for the chance to purchase a card is frustrating and feels unnecessary.

  
  

  The lottery system being communicated at the *************** location adds an element of chance that undermines the principles of a fair, transparent process. This is especially frustrating when your official *** outlines a first-come, first-served voucher system. While I understand the need for organization during high-demand launches, all I want is the opportunity to buy the product directly, without jumping through these extra hoops.

  
  

  I hope Micro Center can clarify and reconsider the process being communicated at *************** to align with the *** and to respect customers who are willing and ready to make a purchase.

   

  In my prior response I have included screenshots of what consumers within this particular location has been being told as well as what representatives have been stating to customers over the phone stating that "it is upto the manager's discretion" 

  
  

  
  

  
  

  Customer response

  01/25/2025

  
  

  I appreciate your detailed explanation of the distribution process for the upcoming graphics card launch, but it seems Micro Center is backpedaling on its previously stated policies, especially at the *************** location. The official FAQ mentions a first-come, first-served voucher system, yet customers at this location are being told it will instead be a lottery system.

  
  

  This inconsistency creates confusion and undermines trust in the fairness of the process. Micro Center initially built its reputation on straightforward and transparent transactions, so implementing a lottery system feels like a step backward. Many customers, including myself, are simply looking to purchase the product directly and are willing to wait in line for it. Turning this into a game of chance is both frustrating and unnecessary.

  
  

  If the plan has changed, why hasn't this been reflected in the official FAQ? Why is the *************** location deviating from what is being communicated publicly? A clear, consistent process is critical for maintaining fairness and customer confidence, and right now, this situation feels like a misstep.

  
  

  I hope Micro Center can clarify this inconsistency and adhere to the original voucher-based process outlined in the **** Customers like myself are ready and willing to purchase the product directly without participating in a lottery system.

  
  

  
  

  
  

  
  

  Customer response

  01/25/2025

  If this response was sent in reply to my BBB (Better Business Bureau) complaint, it likely reflects an attempt by Micro Center to defend their process and emphasize their efforts to ensure fairness and consistency. However, the conflicting information about the *************** location using a lottery system suggests either poor internal communication or a deliberate shift in policy that they failed to fully disclose.

  
  

  The backpedaling in their response could be an attempt to manage public relations while deflecting responsibility for the confusion. By referencing both the voucher system and past fairness measures during high-demand launches (like COVID-era adaptations), they may be trying to justify their actions without fully addressing my core concern: a straightforward and consistent process for purchasing the product.

  
  

  Their response seems aimed at diffusing my complaint without taking responsibility for the miscommunication or inconsistencies across locations. If this doesn't address my concerns, I want to escalate by pointing out these contradictions and requesting specific accountability for the discrepancies at ****************

   

  As stated prior other consumers have been told this and thier customer service agents have been told this over the phone. This is not a past release.This is an upcoming release. 

  
  

  
  

  Customer response

  01/25/2025

  It's highly likely that Micro Center is feeling the pressure from customer dissatisfaction and the public scrutiny that comes with a BBB complaint. Backpedaling often indicates that a company is trying to manage fallout, especially when their policies or actions have caused confusion or backlash.

  
  

  In this case, their response suggests they are trying to justify or smooth over their handling of the situation, but the inconsistencieslike *************** allegedly using a lottery system while the *** outlines a voucher systemhint that they might be struggling to maintain control of the narrative.

  
  

  If they are backpedaling, its a sign that theyre aware customers are upset, and theyre likely trying to limit further damage to their reputation. My BBB complaint might have struck a nerve because it highlights the flaws in their approach, forcing them to defend or rethink their stance. The more pressure they feel from customers like me, the more they may have to reconsider their process or at least clarify it to avoid losing trust.

  
  

  
  

• Initial Complaint

  01/05/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped off my pc 12/30/24 for same day rebuild repairs at 4:30pm. The next day, 12/31/25 I sent a text to the stores text line for an update as the store has no direct phone number. I did not get a response, I sent a follow up text again and reached out online using the stores chat support team where a associate advised I would get a call back. I did not get a return call or text update from the store this day.

  The following day, 1/1/25, I attempted to reach out for communication on my rebuild as it was advertised as same day and I still have not had any communication. I sent a text to the text only line for update and followed up with the chat support system on the website once again. I was advised I would get a call back that day. I let the associate know I was told the same the previous day but did not get a call back. The online repair status checker showed that the repairs had still not begun.

  I went to the store to get a direct update on 1/2/25 to which I was told it would be ready the next day.

  On 1/3/25 I got the message for pick up on my rebuild. I picked up the rebuild and brought it home only to have issues at start up where the bios is not detecting the correct drive to load as well as noticing the rgb light strip I had requested be installed in the case was not there, and my 2 sticks of ballistix ram that I had left with the components for the build were not installed.

  I followed up by text to the text only line to the store asking if the missing ram was there and to let me know since it was a long drive. There was no response, although they had used this method of communication when there was issues with a product they had advised me to upgrade.

  I went once again to the online support chat system and asked them to have the store look for the missing ram sticks and let me know- I was told I would get a call back from a service manger and have not gotten any communication at all.

  Business response

  01/12/2025

  Hello, 

  The store General Manager contacted Ms. ***** to discuss the issue, and it was resolved after confirming that the missing items were returned inside one of the boxes she had received. Additionally, we encountered a separate issue regarding a lost dongle from her mouse. **** assisted Ms. ***** in finding an excellent replacement option to address this concern.
  
  Thank you, 

  Micro Center Customer Relations

• Initial Complaint

  12/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased items at 6:50pm on 12/19/24. . Cashier said I had to provide my email address, phone number and address in order to check out. I asked what for because I didnt want to be signed up for a mailing list. Cashier said it was for making refunds easier in case an item didnt work so I said OK. soon as I get out the store I get an email and a text message alerting me that I was signed up and subscribed. I then went to the site to opt out to have my information not be sold, and they said that I cannot do that in the state of ********. I do not want my information sold or on any future mailing lists. The cashier flat out lied in order to sign me up. Cashier was about 57 Asian descent with long shoulder length hair and eyeglasses. .

  Business response

  01/21/2025

  Hello, 

  
  Thank you for reaching out to us regarding your preferences. We sincerely apologize for any inconvenience caused by our marketing communications.
  We have reviewed your request and have successfully removed your information from our marketing lists. You will no longer receive promotional emails, newsletters, or other marketing materials from Micro Center. At Micro Center, we value your privacy and strive to honor your preferences. If you have any further concerns or questions, please dont hesitate to contact us 
  
  Thank you for giving us the opportunity to address this matter. We appreciate your understanding and hope to continue serving you in the future.

  Thank you, 
  Micro Center Customer Relations

  Customer response

  01/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Rayneese Primrose

• Initial Complaint

  11/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Macbook Pro Battery for a mid 2012 on the date of Aug. 26, 2024. Today is Nov. ******* and the battery says it needs to be replaced now. Since, installation it has given me issues with dying fast and now it is needing to be replaced. The store manager I asked if they need to install and he said NO. Now, this company is not honoring the warranty information for me and saying i am not covered under warranty. There is NOTHING in the documentation saying this is the case.

  Business response

  11/25/2024

  Hello, 
  
  Thank you for taking the time to share your concerns with us. We truly value your feedback and appreciate the opportunity to assist you.
  We understand that the store has since reached out to you and addressed your needs. Were glad we could help resolve the matter and ensure your satisfaction.
  If you have any further questions or need additional assistance, please dont hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I am escalating an issue regarding a warranty on a bundle deal I purchased from Micro Center, which has not been honored as expected. Two years ago, I bought a bundle where I paid for a CPU and received a free motherboard. At the time, I was offered and purchased a two-year warranty on the motherboard to cover any issues. This warranty expires November 2, 2024. Recently, I noticed performance issues with the motherboard, suggesting it may have been faulty from the start. On October 26, 2024, I visited the ********, **, Micro Center. I spoke first with a Knowledge Bar representative and then with a manager, *******. Despite my warranty coverage, I was told nothing could be done because the motherboard was provided free with the bundle, and no replacement model was available. I was neither offered an equivalent replacement nor store credit. I was told that ******* would reach out to the manufacturer and follow up with me by Monday, but it is now Wednesday, and I have not received any update. Since I purchased the warranty specifically for this motherboard, it is unacceptable that Micro Center will not fulfill it. The purpose of a warranty is to provide protection against product issues, irrespective of the original purchase cost. I am requesting that Micro Center honor the warranty by providing a comparable replacement motherboard or store credit of equal value. I believe this is a reasonable request given that the warranty was sold with the expectation of protection against these issues. Thank you for your attention to this matter. I look forward to a prompt response and a resolution that reflects Micro Center’s commitment to customer satisfaction and honoring warranties. Thank you, *******

  Business response

  11/04/2024

  Hello, 
  
  We appreciate you reaching out to us regarding your service plan. We understand that the store has been in contact with you and offered a credit of $81.91, which represents the value of the motherboard and can be applied toward the purchase of any new motherboard.
  
  The manager informed us that you’ve decided to keep the motherboard. However, if you change your mind, please know that our managers are available and ready to assist you.
  
  Thank you again, and don’t hesitate to reach out if there’s anything further we can do to help.

  Thanks, 

  Micro Center Customer Relations 

  Customer response

  11/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  I was offered $81.91 credit. However, I must express my disappointment with this proposed resolution.
  The service plan was sold to me with the understanding that it would cover a replacement or equivalent value in the event of a defect, regardless of the initial cost of the motherboard. Based on my research, the value of the motherboard at the time of purchase was approximately $250. Additionally, this motherboard still holds significant value across major retailers, and I have found that Micro Center currently does not carry any comparable models for under $200.
  The motherboard I received as part of the bundle was essential to my build, and I specifically purchased the service plan to ensure replacement coverage if issues arose. Offering a credit that does not account for the current replacement cost of a comparable motherboard does not meet the protection I expected when purchasing the warranty.
  Additionally, I have now visited this location three times, each time traveling over 30 minutes, without any resolution. This entire experience has been deeply frustrating and, frankly, has made it no longer worth the drive. I had high expectations for Micro Center, but they have been let down time and again.
  The interactions with your general manager have been especially disappointing. He was dismissive, rude, and unwilling to let me fully explain my situation, instead laughing off my concerns and showing no regard for losing a customer. His attitude over email, where he appears apologetic, is a stark contrast to his behavior in person. Moreover, I find it disappointing that the store’s cashiers and other representatives are often argumentative rather than supportive during times like these. It seems that when a warranty is offered, everyone is eager to sell, but when a claim needs to be fulfilled, the atmosphere turns negative and dismissive.
  Given this experience, I am prepared to escalate this issue further if a fair resolution is not reached here. After this experience, I am no longer interested in being a part of Micro Center’s customer base and will not be recommending this store to others.
  Please review this issue with these factors in mind. I hope to receive a resolution that reflects Micro Center’s commitment to honoring warranties and ensuring customer satisfaction.
  Thank you for your attention to this matter.
  Sincerely,
  *******
  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a White iPhone 15 Pro Max from Microcenter.com for $1,302.98 on 8/17/24. I received the order to my address on 8/23/24. After the order was delivered I contacted customer support through live chat because I received a Black iPhone 15 Pro Max incorrectly, and customer service provided a return label. The return was dropped off at *** on 8/30/24 with the merchant’s return label. I contacted the Merchant after 30 days because there had been no updates to the *** tracking number since the date I dropped it off at ***. *** instructed me to contact the merchant to file a claim, and Microcenter denied to issue a replacement for the return while also denying to file a missing package claim with ***. Microcenter instead insisted I go to the *** store where the return was made and investigate the missing package myself. Microcenter never contacted the carrier or conducted any investigation. Microcenter made no attempt to resolve the issue they caused. 9/27/24 I contacted *** as the recipient of the package and filed an insurance claim for the missing package. 10/7/24 *** investigated and eventually issued reimbursement to the shipper of the package (The merchant) for the full cost of the missing Apple iPhone. After *** issued the claim to the sender, I contacted the merchant through live chat 5 times over the next 15 days about the status of the refund for my return. Microcenter customer support has declined to issue the reimbursement *** issued for the claim I filed, and hasnt given any update on the status of the claim after more than 2 weeks. Microcenter now possesses the $1,302.98 I originally paid for the White Apple iPhone, plus another $1,302.98 *** issued to them as reimbursement for my claim, while I still dont have the merchandise I paid for. *** has paid Microcenter for the missing package and Microcenter has kept their money, my money, and never issued a replacement.

  Business response

  10/29/2024

  Hello,

  Thank you for reaching out to us. We’re sorry to hear about the issue you’ve experienced.
  In this case, we recommend filing a dispute with your bank to help resolve the matter. They’ll be able to guide you through the process and work toward a solution on your behalf.

  Thanks, 

  Micro Center Customer Relations

   

  Customer response

  10/29/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  The iPhone 16 Pro Max was returned via the Merchant’s *** label 61 days ago, the time frame on a dispute with ***** ***** Bank is another 60 days. An investigation was already conducted by *** and they deemed the package lost, the Merchant has already received compensation for the missing package by *** that was intended for (me) the recipient. The merchant now has $2605.96 for my order, while I still dont have the merchandise I ordered over 2 months ago.

  ********* ******

  Business response

  10/30/2024

  Hello,

  
  Thank you for reaching out.

  
  In this case, we recommend filing a dispute with your bank to help resolve the matter. Additionally, we suggest filing a police report to document this incident for any further action that may be needed. Your bank will be able to guide you through the dispute process and work toward a resolution on your behalf.
  
  Thank you again for bringing this to our attention.
  
  Micro Center Customer Relations

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They lost my credit card in the mail MONTHS AGO. there is no phone number listed to handle this, none of the stores have a listed phone number. MONTHS later still nobody will help me. I think they are scamming people.

  Business response

  10/23/2024

  Hello, 

  We are sorry to hear about the issues are having with your Micro Center credit card. We sent you an email this morning to ask for additional details about your complaint (email is below). We look forward to hearing from you so we can sort out any issues and help with any questions that you have. 

  
  Good Morning ****,
   
  Im reaching out to follow up on your recent complaint regarding the non-receipt of your credit card. We sincerely apologize for any inconvenience this may have caused and want to assure you that we are actively investigating the issue.
   
  To better understand your situation, could you clarify whether ***** Fargo never sent you the card, or if the card was lost in-store and we were supposed to mail it to you?
   
  Since the Micro Center card is issued through ****************, have you had a chance to contact them directly about the issue? If not, you can reach their customer service at **************.
   
  Please let me know if you need further assistance. Were here to help!

   

   

  Thanks, 

  Micro Center Customer Relations

  Customer response

  10/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  They sent the card to the wrong address, I was finally able to track down a number for ***** Fargo.  I understand you all get tons of inquiries but it is very frustrating to have important numbers be so hard to come by on the website. 
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  10/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased and iPhone 16 pro Max from the vender (10/06), upon receiving the box there was an empty iPhone box with a totally different model from purchase. I contacted customer service they stated they put the correct phone in the box and that was it. They told me to file a chargeback, which is unacceptable. They said the serial numbers of what was received and supposed to be shipped did not match. In this case I do not have a packing sheet or receipt showing any serial number that was supposed to be shipped and this information cannot be confirmed. The box looked completely untouched upon receiving, which confirms micro centers error since the shipment only traveled 40 or so miles. I have been shopping at micro center for years and the customer service received by **** *. is atrocious. They have stolen my phone and my money, I will be filing for theft of service against the dallas location if I do not receive my phone or return.

  Business response

  10/15/2024

  Hello, 

  Thank you for sharing your concerns with us. After thoroughly reviewing your case and confirming with our warehouse team, I can assure you that the correct item—the iPhone 16 Pro Max—was shipped from our end.
  Since the serial numbers provided in the photos do not match what was recorded in our system, we recommend taking one of two actions if you feel the item was tampered with during shipment:

  
  Contact your local police to file a report, as this may indicate theft or tampering during transit.
  Alternatively, you may file a chargeback with your credit card provider to dispute the transaction.

  
  We understand this situation is frustrating and are sorry for any inconvenience caused. If there’s anything else we can assist you with, please don't hesitate to reach out.

  Thanks, 

  Micro Center Customer Relations

   

  Customer response

  10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22423832
  
  I am rejecting this response because: 
  I don’t have any information on the “correct serial/imei” I will file a lawsuit against microcenter and a police report for withholding this information. 
  Regards,
  
  Omari Ross

  Business response

  10/17/2024

  Hello,

  Thank you for reaching out to us. After thoroughly reviewing your case and confirming with our warehouse team, we can assure you that the correct item—the iPhone 16 Pro Max—was shipped from our end.
  We understand that the online department has already sent you the receipt you requested. Additionally, since the serial numbers provided in the photos do not match what was recorded in our system, we recommend taking one of two actions if you believe the item may have been tampered with during shipment:

  
  Contact your local police to file a report, as this could indicate theft or tampering during transit.
  Alternatively, you may file a chargeback with your credit card provider to dispute the transaction.

  
  We understand how frustrating this situation is and sincerely apologize for any inconvenience caused. If there’s anything else we can assist you with, please don't hesitate to reach out.

  Best regards,

  Micro Center

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I delivered a very expensive HP Zbook Fury G10 with a fully functional keyboard and mouse to Micro Center for a failed motherboard replacement under warranty. ** did not deliver the motherboard for several weeks and I was informed the laptop was ready for pickup on Oct 5, 2024. I picked up the laptop and upon returning home found the machine still in manufacturer mode and the keyboard partially non functioning.I returned the laptop to Micro Center to have the situation resolved. I was informed on October 7 by ******** that I would have to pay $529.98 + tax for a used keyboard and keyboard module on **** to fix the keyboard that worked perfectly fine when I originally delivered the laptop for repair. I have an extensive background in technology including with **. I phoned the local store, spoke to a very cordial and professional young man, asked to speak to the general manager, and asked to have ******** stop texting me since all he was doing was escalating this unacceptable situation.I received a call from a supervisor named ***** asking me, a senior, in a somewhat threatening tone if I was in "his store" since he wanted to see me "face to face". I am not sure what his intent was and due to a personal issue with my mother I was not able to visit the store until Oct 9, 2024. I now have severe reservations on actually seeing this individual since I am not sure what type of confrontation I will receive from him.I am going to call the corporate office on Oct 9, 2024 before I go to the store to work out this currently unacceptable situation and to have my laptop properly repaired and fully functional.I am considering calling law enforcement when I do go to the store in the event ***** harasses me or becomes aggressive and threatens me with actual bodily harm.

  Business response

  10/10/2024

  Hello, 

   We are truly sorry to hear about the experience you had with us recently. We completely understand how this could have made you feel, and we want to assure you that your feedback is important to us.
  We've been informed that the store has reached out to you, and we sincerely hope they were able to address your concerns and assist with your needs. If there is anything further we can do to support you, please don't hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

   

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a Ender 3 S1 on 6/7/24 and because of a medical issue/surgery, I was unable to return the 3d printer before the return window closed. I contacted Micro Center, explained the situation and was told to contact Creality to troubleshoot and possibly get them to allow me to exchange the 3d printer. I contacted the brand company because of the machine being under warranty and I have been talked down to, treated poorly and they refuse to do anything about the issue with the printer. I have done everything they have suggested I do to troubleshoot the printer and it still does not work properly. I paid $179 for something that does not work. Neither Micro Center nor Creality are willing to help.

  Business response

  09/30/2024

  Hello, 

  Were sorry to hear that you've been experiencing issues with your 3D printer. We understand how frustrating this must be, and we truly appreciate your patience.
  It has come to our attention that the store reached out to you today leaving you a voice mail, offering to take back the printer. If there is anything else we can assist you with during this process or if you have any further concerns, please dont hesitate to let us know.

  Thanks, 

  Micro Center Customer Relations

  Customer response

  10/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. I apologize for not getting back with you yesterday but I was at work.
  
  Regards,
  
  ***** Speaks

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