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          Next Gen Camps

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Camp.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          On August, 11, 2023, a file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, Next Gen Camps has received 11 complaints. 100% of the complaints occurred within the last 12 months constituting a 100% increase. 

          Out of the 11 complaints, 10 have been closed as “No Response”. This means Next Gen Camps has failed to respond to BBB or address the consumer’s concerns. 

          Consumers Allege
          1 – Not receiving promised services 
          2 – Failure to deliver a requested refund 
          3 – Misleading or Deceptive advertising

          BBB strongly suggests NextGen Camps, LLC submit a response to the 10 complaints that have been closed as “No Response.” NextGen Camps, LLC should consider reviewing their internal policies and procedures due to the significant increase in BBB complaints. 

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/19/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            My son participated in the Emeka Egbuka camp July 21 in Columbus. He was to receive a t-shirt for the camp which was part of the registration fee. They did not have his size and told us they would send him one by mid August. It has almost been two months since the camp and we have not received the t-shirt. I have sent multiple emails and messages through Facebook with no response at all. I would either like to have the t-shirt sent or a partial refund since we did not get everything we were supposed to with our registration fee.

          • Initial Complaint

            02/07/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I signed my son up for a football camp with players from the University of ********. It was originally rescheduled from July to October due to player commitments with the University. We then got an email from the company that they were closing their business and cancelling the camps. They said they are working on issuing refunds, but after 5 emails, I have not heard back from them or gotten a refund.

          • Initial Complaint

            12/10/2023

            Complaint Type:
            Order Issues
            Status:
            BBB unable to locate business
            Signed kid up for a camp. They said it was canceled and new date would be set. Refund was another option. No new date done and no refund issue.

          • Initial Complaint

            11/24/2023

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            On 8/18/2023 I paid $150 by credit card to Next Gen Camps through their website for a basketball camp to be held 1/15/2024 in Bloomington Indiana (actually advertised as being held at ******** **** ****** in Ellettsville, Indiana which is the next town west of Bloomington). I've been trying to confirm the date and location of this camp since August 2023. My intent was for this to be a Christmas present for my daughter. This company held another camp in Bloomington Indiana at **** ***** ********** ****** on September 2, 2023. I learned from a representative of the **** ***** facility that "*****" wasn't responding well to their communications and had not booked the **** ***** facility for the 9/2/2023 event until the last possible moment. The **** ***** people encouraged ***** to contact me as well. I can no longer access information on their website. It's all "secure" and requires a password. However, the website doesn't recognize the password I created in August 2023. Contrary to the information on theBBB website, this company may be in business with advertising on the internet and collecting money from people at least through September 2023. Alternative names and addresses from public records: ***** **** **** *********** ********** ** ***** and **** * ***** **** **** ****** ***** ******** ** *****. I have more documentation but it exceeds the upload limit. Since they can't or won't confirm the camp for 1/15/24, I'd like my $150 refunded.

          • Initial Complaint

            11/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            We paid for a football camp that was supposed to happen in July . But then July came around and was rescheduled to October. We paid 127.00 . We didn’t get a camp so therefore we need a refund . Where did the money go ?

          • Initial Complaint

            10/09/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            i signed my son up for the next gen football camp in *******, ne scheduled for july 30,2023. they had to reschedule due to a scheduling conflict with the husker players. the date they rescheduled to was Oct 14. we were unavailable that day and they said in their email if we were not able to make it and wanted a refund to respond to the email. so i did. i have also sent 3 other emails asking for updated information or my refund. no response at all from next gen. i just want my $125 back.

          • Initial Complaint

            10/01/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Charged $175 for sauce Gardner clinic in New York on September 26, 2023 that was canceled and no refund and no response

          • Initial Complaint

            09/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We paid $175.00 for a one day football camp with an NFL player. The camp was initially said to be taking place in NYC,NY. After receiving our son’s football team schedule it was decided that he would not be able to attend the Nex Gen camp.We attempted to contact the camp via instagram, facebook, and email as there was no other available contact, within 24 hours of paying and registering for the camp. There was NUMEROUS attempts to get ahold of someone including responding on their own facebook posts. We still have had no contact from anyone nor have we received a refund.

          • Initial Complaint

            09/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 7/31/23 I registered my son ****** **** for the ****** ******* basketball camp scheduled for 8/12/23. The camp was canceled with no info provided on 8/10/23. I have sent 5 request for refunds with no responses and no refunds since 8/11/23.

          • Initial Complaint

            08/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 02/24/2023 I paid to have my son attend a football camp in ***** **** ******* from a company called Next Gen Camps base in ********** ****. The fee was $127.50. The camp was to take place on 07/22/2023. The folks running the camp contacted me via a group text on 07/21/2023 informing me that the camp is postponed. I have written numerous emails in an attempt to get information on a refund of my money since my son did not get to attend the camp with no response. I messaged Next Gen Camps via messenger and have received no response. I would like some assistance obtaining a refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1421 Lexington Avenue #186

          Mansfield, OH 44907

          Visit Website
          (419) 756-6771

          Customer Complaints Summary

          22 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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