Complaints

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After reaching out to Midtown Kia multiple times with unreturned phone calls and messages, I decided to exhaust all avenues to get this issue resolved. I have uploaded 2 documents supporting my case. The first is an email I sent to the Owner of Midtown Kia, the General Manager, and the Service Manager, **** ******. This document outlines the issue at hand. I sent the email yesterday, 8/29/24, and as of this submission I have only received one email back from the **. The email from the ** states, " Thanks for the email. There is a lot of information in the email that will help us to identify areas in which we can do better. I will be in touch with all parties so that we can get a resolution." The second document is every report from every time my car has been serviced by Midtown Kia. Thank you for your help in this matter.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2018 Kia Optima (still under warranty) has been in engine failure for years. They would never do the proper diagnostics and just kept saying I had to replace the spark plugs and posts (which kept spoiling due to engine failure). I had to incur additional costs from an outside mechanic to get a proper diagnosis. It took me over a year to get Midtown Kia to admit any fault. They have now had my car since October 2023. And my "new engine" has now been on "back-order" for months with no arrival or installation date information available. Sales does not talk to Service and vice versa. They just pass you off to another person who has only been there a few months and knows nothing about your case history. They do not return calls, respond to e-mails, or provide ANY level of customer service.

  Business response

  10/16/2024

  Mr. Jones vehicle has been repaired and picked up by the customer

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  01/02/24 I brought my kia forte in for a different set of reasons. I made an appointment for them to hook it up to a computer to see if anything was majorly wrong. This is called a Diagnostic testing. Which they did not do. They claimed that someone messed with our car in a hotel parking lot over night. I did a complete oil change on 01/01/2024. I asked for a Diagnostic testing. Cause I believe I'm having electrical issues with this car. They claimed that we had no oil in the car at all. Could not have no answers about my car. This car sits low. They ****ed everything to see if someone messed with the oil. I don't believe that someone messed with the car as it sits low. I don't believe that I had no oil when I brought the car to them to begin with. Because of the simple fact they why did they **** my dipstick. Why my oil cap drain plug etc. They did this in my opinion to charge us the 160 plus for a oil change to just get money from us. Cause I've been doing my own oil changes for awhile now. I know that if an oil issue the oil light would of came on. The car would of been overheating from the start. It didn't from 3rd st t9 s Yale Ave nothing. No oil light nothing happened.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Mid town Kia in Tulsa ******** has had my vehicle since February 2023, since I have not received one phone call about my vehicle, I call multiple times a week with no success on reaching anyone

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Kia Sorrento on Wed Feb 8th and I traded my 2017 Jaguar F Pace with a trade in value of $25,000 and gave $5,000 down. I was sold the showroom car but once the paperwork was signed they said that they had the exact same model of car and color ready to go. The vehicle was the same color and model. The vehicle that they gave me had 10 miles and new. The vehicle started feeling like it was shaking that same night so the next day I called the sales representative Carson and he said that I needed to take off the engine shut off option and keep driving it to see if that would resolve the issue. No matter what setting I would put the car in the shaking. When applying gas that would increase the shaking. After the continued issue I texted the manager Michael and he told me to take it in. After the repair shop employee drove with me around the block it was confirmed that the vehicle was not working properly so they gave me a rental because I had a meeting at the Mayors office that evening! I sent the email before my meetings started to Michael the manager that same day that I no longer wanted the vehicle and to please cancel contract. When I get to the store the next day he apologize and said that finance would get the paperwork ready. We waited while supposedly finance was getting contract termination paperwork ready. After 45 min another manager approached us and said that the contract cannot be terminated even after I sent the request in writing and that I couldn't get my car back. I explained to him that the vehicle was not safe or working properly and that I wanted my own vehicle back. The manager refused and when I asked to speak to the owner he refused and said he had already spoken to him. I also asked for Kia Consumer Affairs phone number and he refused and told me Google the phone number. I currently don't have any vehicle in my possession they have all keys to the car that doesn't work and the rental and my Jag. I have open-case with Kia XXXXXXXX

  Business response

  03/01/2023

  Business Response /* (1000, 5, 2023/02/15) */ The desired resolution of transferring the customer to the exact car with a different vin was offered and rejected by the customer. This is a service related issue but we are and were willing to step in and transfer the customer into another vehicle.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  8/6/22 we purchased a 2016 Nissan Maxima SR. Salesman DAVID and his manager promised that MIDTOWN KIA would remove pinstriping if we purchased the car. DAVID also promised that MIDTOWN KIA had the second smart key but had misplaced it and that we could pick it up the next day after purchase. MIDTOWN KIA serviced the vehicle, claiming to have removed the PINSTRIPING, but did not and damaged our paint job. The service report says all they did was an a/c charge that wasn't needed. Both these items were included on a "we owe" form that MIDTOWN KIA and salesman DAVID would not copy for us and now say they have lost. These people completely lied to us and now won't even return our calls! Our chief complaints are : 1. SMART KEY 2. PINSTRIPING NOT REMOVED AS PROMISED

  Business response

  02/28/2023

  Business Response /* (1000, 11, 2023/01/19) */ We have reached out to Mr. ***** and am waiting to here back so we can work out a satisfactory resolution Consumer Response /* (2000, 13, 2023/01/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Manager Michael ***** contacted me, paid for the key replacement and rectified our problem with the pinstriping. Midtown Kia made it right.

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I bought a new car. We were not shown the car til after signing paperwork. A button was missing so we contacted Midtown approximately 10x, passed back and forth between departments, promised call backs (we've received ZERO) and even told the button was ordered and to allow 5-7 business days - nothing from the dealership since. Upon speaking to someone in service, the button order could not be located but "they would make it right", and again, a promised call back, which has not happened. We called a different Kia dealership and come to find out, the whole panel needs replaced, and a single button could not be ordered. We bought a brand NEW 2023 car, that is defective and the dealership has done absolutely nothing to resolve the issue.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2015 Kia Optima was towed to Midtown Kia on May 17, 2022, after the car completely shut down. When I purchased the car I bought a extended warranty. I was told that it would be two weeks before they could diagnose my car. Most of the time when I or my dad will call, because it is hard for me to call from work sometimes, we just get a machine and nobody returns our calls. We call every week and every time, we have spoke with the service department, they tell us it will be next week. This has gone on for 2 months. I am a single full time dad and that car is my only transportation. Also, I am making a car payment for something I can't drive. I complained to Kia Corporation and have received no help from them. If they want to buy my car from me for what it is worth fixed so I can get another vehicle they can, if not I need it fixed. I will never buy another vehicle from this dealership because of their service after the sale. I would tell anyone looking to buy from this dealership to go somewhere else.

  Business response

  10/20/2022

  Business Response /* (1000, 10, 2022/08/20) */ Mr ****** bought his vehicle in on 5-18 with possible engine failure. vehicle was put in line for engine diagnostics and repair. we notified Mr. ****** that we have multiple vehicles in for this type of repair and it would be several weeks before there would be an update. The vehicle has been diagnosed and the parts have been ordered for the repair. The service manager has contacted Mr. ****** to give him an update on his vehicle. As of 8-18 he was updated that the parts are 5 to 7 business days from arrival. When the parts arrive, we will contact Mr. ****** on the eta of his vehicle completion. We have counseled with our service advisors on staying more in touch with all our customers in a more timely manner and we feel confident that the communication with Mr. ****** going forward will be much more in line with his expectations as a customer of Midtown Kia.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took my 2018 Kia Optima in on May 27, 2022 due to engine issues, and told it would be a week before they could diagnose issue. That was fine. However, here it is June 22, 2022, and the car is still sitting without even being diagnosed. Every time I call, I get voice mail and no call back, or if I am fortunate to speak to someone, I am constantly lied to about being the next car to be looked at, but then the next time, I am told 5 cars back. This is my wife's car, and her means of transportation to and from work. They do not offer loaner vehicles (even though when you buy a vehicle, they tell you they have loaners). Complaint was made with Kia Corporation, which was just as helpful as the dealership. If the dealership wants to just keep the car, fine - pay off what is left on the loan.

  Business response

  07/11/2022

  Consumer Response /* (2000, 6, 2022/06/29) */ Issue has been resolved by business.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On September 25, 2021, my husband stopped by to look at their current inventory. He was interested in trading his car in to buy a new one. He was there just to look, no plans on buying. He specifically told them he did not want our credit to be pulled. As soon as he left, I get multiple emails from different credit monitoring websites alerting me of new inquiries on my credit report. They claim they didn't run our credit. I have hard proof. I've reported them to their corporation and to the government. It's illegal to pull an individual's credit report if they do not get authorization, just a word of advice. HORRIBLE sales team. They admitted their own wrong doing, I was specifically told by their manager, Bryan the dealership ran our credit without our consent. Fired the girl who ran our credit and said yeah she did pull it, but you will only see your credit go down a couple of points. DO NOT GO HERE.

  Business response

  06/06/2022

  Business Response /* (1000, 10, 2022/05/25) */ When this was brought to our attention last year. I believe it was around Nov 21. We assisted Ms. ***** in writing letter's to the credit bureaus to dispute the inquiries that she felt were inaccurate. We have had no letters received from the credit bureaus in response to those letters. Since we have heard nothing back from Ms. ***** or the credit bureaus we were under the assumption that everything had been handled to Ms. ****** satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩