Complaints

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased, a used car several weeks that needed a lock repaired. ( the lock is a SAFETY hazard) and said it would HAVE to be repaired. We have reached out on Daily basis for weeks to the sells person to find out the status of the part being ordered in. After no time frame I finally reached out to ask if we could trade it in. Of course, that would put us in a larger financial debt but I am not driving around a car that I cant lock. After not coming to an agreement I asked about my PART again- and stated someone will contact you at some point when you part is here. I have tried to be patient, understanding. But when I was told it would be able to come in two days later (Monday) for it to be fixed and here we are weeks later with no resolve in sight.

  Customer response

  04/08/2024

  We ended up trading the car in via the same dealership for a different vehicle. They werent/ didnt have a time frame for the part to come in. 

  Customer response

  04/09/2024

  Consumer

  Most Recent Message

  Date Sent: 4/8/2024 3:07:26 PM
  We ended up trading the car in via the same dealership for a different vehicle. They werent/ didnt have a time frame for the part to come in. 

  
  

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a used 2016 Chevrolet Silverado from this dealership on Jan 12 2024. I am aware that used cars are sold as is, but I was also told that the vehicle was throughly inspected for issues. About 3 weeks after the sale this truck died on me in the middle of an intersection and would not give power to the wheels for me to move. I had to have it towed to a local ***** dealership. After having a couple different mechanics look at it, they could tell just from looking at the transmission fluid that the transmission was shot. They agreed that it was something that could have been determined 3 weeks ago. The transmission didnt have any issues going into gear, rocking, knocking, or anything when I test drove it, so I took south pointe dealership at their word that the truck was fine. Through the process I asked multiple times about fluid checks and possible issues since the truck did have ******* miles on it and they assured me they checked it. I chose to believe them since they were a high end dealership and not one of the corner dealership lots. While I was doing the financial side of things and getting the loan signed the individual stated to me that he used to work as a manager for service for several years and blatantly told me that if it doesnt seem like a major issue they overlook certain things. That should have been a red flag but I pursued anyway. Im assuming because it wasnt knocking when switching gears they overlooked the burnt up transmission fluid. I am looking for some type of resolve to this. I do have the warranty I purchased looking into if they will cover it or not but being since it was something that should have been known upon sale they might not. I dont think its fair to sell a lemon like that to a customer. I havent even made my first car payment on the truck and I have already been without it for a week in the shop and quoted a ***** transmission replacement. I hope there is way to make this right.

  

  Business response

  03/20/2024

  **************** purchased and extended service contract. The truck was serviced at our dealership before he purchased it and all was fine 3 weeks before. 

  Customer response

  03/20/2024

  I am rejecting this response because:   I had the truck 2 weeks before the transmission blew. In what world does a transmission go from good to go, to completely blown out with no warning. According to two different mechanics this problem could be for seen upon this 3 week good to go claim. They said they have seen this before with sales because its not something that is obvious to the buyer (ex: knocking, rocking, clicking when switching gears) and that its commonly overlooked to maintain high value of resale. This dealership is shady and was even admitted by the sales people that they overlook things.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  12/26: bought brand new Auxiliary battery and took to dealership to change. Previously changed main battery in July. The A circle/ESS light came on the 26th we didnt drive it until I brought it to the dealership. Brought it home and parked it.12/28: after the dealership replaced the auxiliary battery I brought the jeep home and parked it. We drove to the childrens science museum and on the way home it died in traffic at 4:30 with my wife and daughter. Had to be towed to dealership again. 12/29: no news from dealership. Drive by and still parked in same spot. I called and ******** said they tried to jump it and got nothing. 12/30: checked on car again; still hasnt moved. I checked battery power and it has power. I came back and checked fuse array and N3 fuse was blown. This leans towards the service department blowing the fuse when they replaced the auxiliary battery. I was told I needed to leave or stop working at the car. Later that night I got an email saying its $421 to diagnose a blown fuse (that I told them about). They are obviously refusing to admit they had any wrongdoing with the fuse being blown. Im paying $421 + whatever else they charge. Itll be at least a new auxiliary battery plus whatever manual labor cost. All in all, I am being charged to fix their wrongdoing which is dishonest and wrong. Additionally, to be charged $421 for the diagnosis that I found for them was extremely frustrating and displays unprofessional behavior. I will attach the message I received from the service department AFTER I found the blown fuse myself. The car was running, I took it to them, they replaced the battery, next time we drove it about 20 miles it died. They need to be held accountable.

  

  Business response

  03/20/2024

  Mr. ******** seems to have maybe left some of the information out of his complaint. He brought his car in and the part that he thought would fix it and then we couldn't get to it right away, so he worked on his car in our parking lot. Here is the text from my drive manager.   Baleigh Hamilton7:56 am
  VEHICLE STILL HERE - CUSTOMER VEHICLE CAME IN THURSDAY NIGHT AND WAS *********** WOULD BE 3-5 DAYS BEFORE DIAGNOSIS AND CUSTOMER REPLIED WITH NO PROBLEM. CUSTOMER CAME UP EVERYDAY AND PROCEEDED TO WORK ON HIS OWN VEHICLE IN THE PARKING LOT. (ALL WE HAVE DONE IS REPLACED THE *** BATTERY THAT CUSTOMER BROUGHT AND SUPPLIED THE BATTERY ON HIS OWN. VEHICLE WOULD NOT HAVE LEFT IF WE WERE THE **** TO OF BLOWN THE ***** BECAUSE VEHICLE WILL NOT START. ITS NOTHING WE CAUSED HERE. THE CHARGES ON THIS TICKET: (CUSTOMER APPROVED) LABOR - $282.88 PART - $88.70 I WILL OFFER HIM A DISCOUNT TO SOOTH HIS SOUL, EVEN THOUGH WE DIDNT CAUSE THIS ISSIUE. - 20% DISCOUNTBALEIGH ******** SERVICE DRIVE MANAGER. Don't believe we need to refund his money 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a truck from this company in February, and ever since it has been a complete financial drain. We have had to replace many parts under the hood, there is a constant oil leak that I have confirmed with other mechanics that SHOULD have been fixed and caught during their initial inspection, and there is the constant problem that no one can fix - the truck will start, take you where you are going, and then completely shut down. It's not a running, sound, working vehicle. The vehicle is dangerous, it will shut off randomly in traffic, or while the vehicle is still in motion. It is also draining us financially because of the endless repairs. We also bought the only warranty this dealer offered which covered absolutely NOTHING but the engine. We were completely under the pretenses that they inspected this vehicle and it was in far better shape than it truly is. This truck should never have been on the lot. That is completely reckless on the dealer's part because they did not do an extensive inspection. In order to have the dealer even "look" at the truck to diagnose any issues is a $180/hr. Since they maxed out what we could afford for a vehicle, we did not rush back to the dealer for something be believed would be a simple fix. Once this issue became evident that it was not going to be fixed, we took it back to the dealer to have it looked at, again. While we have had the truck for 10 months, it has only functioned 'good' for 50% of the time, and been drivable for 6 months. There is no end in site to this vehicle being fixed. We absolutely want out of this vehicle and out of the sale.

  

  Business response

  01/25/2024

  Thank you ******* for your response

    I have met you guys on multiple occasions and fixed your battery draw issue. Cars break down and after 6 months of ownership this burden falls on the owner to fix. I paid for your electrical issue to be resolved and told you I would help you guys get a different vehicle once you had at least made twelve payments on the one you are in. I'm still here to help but will not be buying the vehicle back. 

   

  Thank you,

  *****************

   

  Customer response

  01/25/2024

  I have reviewed the business response and accept this resolution. CDJR has been very helpful getting the truck's major issue repaired by covering the costs. So we are please with the outcome. Unfortunately, even though this truck is not that old, there are a lot of underlying issues. We will take responsibility for buying the truck and not having it well examined directly after purchase, and we will continue to use CDJR to fix all things covered under the warranty that we were able to purchase at the time of the sale. 

• Initial Complaint

  03/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 2021, i purchased a 2023 Land Range Rover from South Pointe. Within a week, my check engine light came out. They agreed to take it to ****** LandRover to get it checked out. Comes out my turbo and camshaft sensor is bad. These were the services that was supposed to be performed to be my knowledge. My car was in the shop for 2 months waiting to get fixed, which i now learned it was because they were stalling. Got my car back and in that week I could smell strong fumes that caused headaches to me and my children. I called South Pointe and was told to wait it out because that's normal fumes going through the events after car is worked on. After two weeks, the smell didn't go away! It is now December. Contacted South Pointe to inform smell didn't go away and was told to take back to Land Rover. Land Rover service spots were booked out 3 months so March would be the closest I can get in, informed SP and told i would keep in contact. Here it is March, and i took my car into my service appt only to be told from the same service people who worked on my car, that they declined to fix the recommended problem (camshaft and turbo) and went with fixing a problem that wasn't even recommended. I called SP today to give a update only to get rude manager ****. This is not right, this is not a great way to service anyone.

  

  Business response

  03/29/2022

  Business Response /* (1000, 5, 2022/03/11) */ ***************** purchased a 2013 Land Rover with 103k miles back in August of 2021 not a 2023 model. At the time of purchase she signed an AS IS form stating that it did NOT have a warranty on the vehicle from our dealership or from the manufacturer. When she returned shortly after her purchase with an issue of having her check engine light on I advised our service department to have it taken to ********************* because we are not equipped to work on this type of vehicle. Once it was diagnosed I told the advisor at the time to get it repaired because we take care of our customers. The vehicle was returned to her without a check engine light and no issues. I had not heard of any other issues with this vehicle until just yesterday 3/10/2022. ******* and I spoke on the phone yesterday and she want's to hold South Pointe CDJR responsible for a repair that we did not do. Her issue is with ********************* who did the repairs. I also explained to her that she bought a high risk vehicle that is now 9 years old with over 100k miles without a warranty. She signed a form stating that there was no warranty on the vehicle from anyone. She had the option to purchase one but declined it at the time of purchase. She is responsible for the car that she purchased knowing it was a high risk vehicle. South Pointe CDJR is in no way responsible for a repair on a vehicle that is this old and has so many miles especially 8 months after purchase. With her signing an AS IS form at the time of purchase, we were not responsible for the first repair. But we take care of our customers. The car was returned to her without a check engine light and in good running condition and she even admitted this to me yesterday on the phone. We will not be doing any further repairs on this vehicle. It is her responsibility and needs to take ownership of the car she purchased.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩