Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been paying level one law 706 dollars a month for the past year for debt consolidation. No one has been paid.they no longer represent me and use global holdings to hold the money . I was told I could get my money back to pay my creditors on my own. I have been calling global holdings and all I get is a message. No answers and no call backs

  

  Business response

  01/13/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau (BBB). We truly value your feedback and take all complaints seriously. We understand the frustration you're facing in retrieving your funds and resolving your debt-related issues with your debt settlement provider. Due to unusually high call volumes, we appreciate your patience and understanding as we work through these requests. We received your voicemail and have already begun the process of closing your account and initiating the refund for the funds in your Global account. Please know that we are actively tracking this matter and will reach out to you shortly to ensure everything has been handled properly. If you have any further questions or need assistance in the meantime, please feel free to contact us at ************** or via email at ************************** Thank you again for your patience and understanding.
  

• Initial Complaint

  01/10/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Atraves de US National Credit Solution me retiran mensualmente ****** dlares para saldar mis cuantas. Segn ellos los depositaban en una cuenta en Global Holdings, nunca he podido entrar a *** cuenta, nunca. quiero que se me devuelva hasta el ltimo centavo que me fue retirado ya que que no pagaron nunguna de mis cuentas y mi crdito empeor y me quieren demandar.

  Customer response

  01/10/2025

  Atraves de *************************** me retiran mensualmente ****** dlares para saldar mis cuantas. Segn ellos los depositaban en una cuenta en Global Holdings, nunca he podido entrar a *** cuenta, nunca. quiero que se me devuelva hasta el ltimo centavo que me fue retirado ya que que no pagaron nunguna de mis cuentas y mi crdito empeor y me quieren demandar.
  

   

  Through US National Credit Solution they withdraw $****** monthly from me to settle my accounts. According to them, they deposited them in an account at ********************, I have never been able to access that account, ever. I want every ***** that was withdrawn to be returned to me since they didn't pay any of my bills and my credit got worse and they want to sue me.

  

  Business response

  01/13/2025

  Thank you for reaching out to us through the Better Business Bureau (BBB). We truly appreciate your feedback and want to assure you that we take your concerns seriously. We understand how important it is for you to access your account, and we are committed to providing all necessary information when an account is first opened. Were unsure why youve been unable to access your account, but our records show that we received your email on 1/10/2025 and promptly responded with the steps to help you.
  

  Please know that we are actively monitoring your complaint and will follow up shortly to ensure everything is being handled appropriately. If you have any questions or need further assistance in the meantime, please dont hesitate to contact us at ************** or email us at **********************************.
  

  Were here to help!

• Initial Complaint

  01/06/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used consolidating firm and they used Global Holding for my escrow accounting. I recently completed the program at the beginning 2024. No one contacted me about the completion of the program and I was direct depositing $195.05 bi weekly into this account. I have made several attempts to contact global holding and no one will return your call are respond to e-mails. I been waiting for them to return my money back to my account for the amount of $7276.34. Hoping to get a response from this claim.

  

  Business response

  01/06/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. We are closely monitoring your complaint and will contact you shortly to make sure that your concerns are being properly addressed. If you have any immediate questions or need any more help, please don't hesitate to contact us.
  
  Thank you again for your patience and understanding. For any additional clarification or inquiries about your account, please reach out to us directly at ************** or email us at **************************

• Initial Complaint

  01/03/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to contact the global holdings LLC three times. They said in the email that my account will be closed on 1/1/25 and the remaining money will be placed in my banking account. Well it's now 1/3 and still money and i have been contacting via phone/email but they are busy and I get a voice mail. I just want to know if this is true or is it a scammer ? Also Does anyone work over there. It's been like they never contacted me .. they can't have that many people logged back. The account as of 1/3 is still active. This account is under my late mom **** ********.

  

  Business response

  01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. We are actively tracking your complaint and will contact you shortly to make sure that everything is handled appropriately. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

  Customer response

  01/03/2025

  This is the email sent

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying relentlessly to get ahold of Global holdings. This started December 9th until January 2nd. I've left messages, an email and have not been able to get a call back or email back from them. My money is sitting in their account with no access by me at all. I want my money back and the fees they charged since they are not paying off any of my debts that are left. I feel Global holdings took my money and ran with it. The money that is left in my account isn't all that is owed me. They charge huge fees for "processing". Very infuriating.

  

  Business response

  01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests.  Please be assured that we have already started the process of closing your account and initiating the refund for the funds in your Global account.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **********************************.
  

  Customer response

  01/03/2025

  We are concerned that ***** is going out of business and we won't receive our funds. We are not able to see what debts have been paid and what still needs to be negotiated. We aren't asking to close our account unless the business is in danger.  The reason I ask these questions is because when I log into my global account it does not show anything but the money I have left in it, where a month ago we could view all activity including debts that are paid and debt that is still in negotiations.  Also, no response from ***** via phone or emails, and I am also reading that others are experiencing the same issues.  

  Customer response

  01/03/2025

  I got my answer from credit associates,  the debt relief company we are working with.  We will continue with the program. There was a discrepancy of who is handling our debt. I am not sure why I got global holdings involved in this.  Thanks. 

• Initial Complaint

  01/02/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive had money drafted from my checking account twice by this company on November 25, and December 23. To be perfectly honest, I believe it was for a debt relief company I had signed with. However I dont remember the name of the company. Ive called repeatedly to ascertain who the company is, to see if Im due a refund. Each time Im put on hold for ten minutes or longer, then I get a message saying to leave a ************** call will be returned. Unfortunately no one from this company ever returns my calls. I also tried leaving my # in the queue for a return call. Once again these calls are never returned. My concern is that I cant possibly be the only individual who never gets a return call. I just want to know where my money went.

  

  Business response

  01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything is being handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************** or via email at **************************

• Initial Complaint

  12/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I pay these people almost 600 dollars a month.for **** settlement and have tryed to contact them by phone and email with no results. The **** settlement should have been paid off by now . They are holding almost $6000 of my money with another $ 600 being withdrawn from my bank account on January ********. This is unacceptable.

  

  Business response

  01/03/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider.
  
  We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we handle these requests. Rest assured, we have already begun the process of closing your account and initiating the refund for the funds in your Global account, as outlined in our email correspondence on 1/2/2025.
  
  Please know that we are actively tracking your complaint and will reach out to you shortly to ensure that everything was handled appropriately. If you have any specific questions or need further assistance in the meantime, please dont hesitate to contact us. We apologize for any delays and will keep you updated on the progress.
  
  Thank you again for your patience and understanding. If you need further clarification or have any questions regarding your dedicated account, please contact us directly at ************* or via email at **************************

  Customer response

  01/03/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  12/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I closed my account with ********. ************************ served as the company receiving my payments. I was issued a check from Global Holdings LLC for $11,975.45. I have two bank accounts. One with ***** Fargo and one with ***********************. ***** Fargo refused to deposit my check questioning the authenticity of the check. ***** will not release funds after I deposited my check due to the authenticity of the check and initially stating the check was likely a scam.

  

  Business response

  01/14/2025

  Thank you so much for reaching out to us through the Better Business Bureau (BBB). We really appreciate your feedback and take all concerns seriously as part of our commitment to continually improving. We understand that youve had trouble cashing your refund check. After our conversation, it seems that your bank has cashed the check, and the issue may be with your bank. One of our representatives has already contacted you to explain this, and wed love to know if youve had a chance to follow up with them. If you need any further assistance, please dont hesitate to reach out. Thank you for giving us the opportunity to assist you. Your satisfaction is our top priority, and were here to make sure your experience improves moving forward. If you have any questions about your account, please feel free to contact us at ************** or email **************************

• Initial Complaint

  12/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have repeatedly called Global to have my deposit balance refunded to me and to immediately cease automatic *** withdrawals from my checking account. ********************** and ********************* has stopped making payments to my creditors, but not stop the *** withdrawals from my personal account and are increasing the money that they hold improperly. I want to be contacted immediately at ************ to have my money immediately deposited into my bank account and to stop all *** payments.

  

  Business response

  01/10/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We greatly value your feedback and take every complaint seriously. We understand the frustration you're experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider. We received your voicemail and attempted to return your call, but unfortunately, we were unable to reach you. Our phone lines are open, and you should have no trouble reaching us at this time. If you have any specific questions or need further assistance, please dont hesitate to contact us at ************** or via email at **********************************.
  Rest assured, we are actively tracking your complaint and will reach out soon to ensure everything is being handled appropriately. We apologize for any delays and sincerely appreciate your continued patience and understanding.

• Initial Complaint

  12/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been calling and calling and either get a recording after holding for over 30 minutes that nobody can take my call , or they hang up on me when I state I want to make a withdrawal . Also the web site or app does not allow to initiate any withdrawal as stated . Don't answer emails either . I don't want to close my account I just want to withdrawal and transfer money to my bank

  

  Business response

  01/10/2025

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). We truly value your feedback and take every complaint seriously. We understand the frustration youre experiencing in retrieving your funds and resolving your debt-related issues with your debt settlement provider. We have been experiencing unusually high call volumes. We appreciate your patience and understanding as we work through these requests. Our records show that we received your withdrawal request via email on 12/26/2024 and responded with the withdrawal information on the same day. Additionally, we see that you have submitted the requested information related to your withdrawal request. If have specific questions or need additional assistance, please feel free to contact us directly at ************** or via email at ************************** We apologize for any delays in initial contact and will keep you updated on the progress of your request. Thank you once again for your patience and understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩