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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up with another debt solutions company to help me settle a debt with a credit card of mine. They apparently sold my account to Global Client Solutions when they went under. I was paying the original company money that they transferred over to Global Client Solutions. I have tried multiple times through out 2020, 2021, and now 2022 to get a hold of these Global Client Solutions people. Finally, today I actually got to talk to somebody. They told me that my account has been closed and that I signed an agreement that I don't get my money back. I didn't sign any paperwork with them. They closed my account without me cancelling or telling them to close it and NOTHING has been done with any of the money they took from me over 5 years and NOTHING has been done with my credit card company except they are wage garnishing me for payment of this card. They have STOLEN over $5000 from me and when I want to speak to a manager about them basically saying we don't have to give your money back even thought they didn't do what they said they would do with credit collectors. This company is bunch of lying thieves. DO NOT Sign up with this company.
Business response
04/19/2022
Business Response /* (1000, 5, 2022/03/31) */ Thank you for sharing your concerns. Global provides FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services. Our records indicate you contacted Global and our Customer Support representatives referred you to your Debt Settlement Provider regarding any program questions. Your debt settlement provider has been asked to reach out to you to discuss your concerns. If you have remaining questions about your Global account, we are here to help, and you can contact us at your convenience at (800) 398-7191. Our office hours are Monday-Friday 9AM-6PM Central Standard Time. Thank you, Global Consumer AdvocacyInitial Complaint
03/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
30 days ago it was requested from Global to cancel my account. I have never received a response and looking at my bank statement dated 03/07/2022 Global charged me $292.09. They never closed my account they are trying to embezzle full amount instead of the correct final amountBusiness response
03/31/2022
Business Response /* (1000, 5, 2022/03/11) */ Thank you for sharing your concerns. In reviewing your account we discovered the original email request from you, received on February 7, 2022, where you requested the following: Posted on: 07 February 2022 08:06 AM Email: *************************** On the 8th of March 2022 I hereby request the following account be closed. ******************************************* ****************** A screenshot of the email has also been provided. As requested, your account was closed on 3/8/22. If you have remaining questions about your closed Global account we are here to help and you can contact us at your convenience at (800) 398-7191.Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I began an account with Global Holdings LLC in July 2021 to resolve credit card debt. Trust me, this is the last thing I wanted to do, as a proud, hardworking woman in my 30's. But through Covid, i had experienced some costs, wage cuts, etc. and this seemed to be a very attractive offer. They told me this is the way to go and that I would be able to pay a my credit cards off in a fraction of time, with a fraction of the total amount due. The gentleman that helped me, ****, was very kind and understanding at the time. They ran my credit, gave me a "loan" that I was expected to pay back over the course of time in the amount of roughly $209.75/mo. I was told NOT to pay my cc payments and if the cc companies contacted me or harassed me, I was to let GHLLC know. The payments I made would go towards negotiating my total bill and as I would pay them, they would start to pay off cc's for me. One large cc company has since "charged off" my card and now I'm paying them $500/mo. to pay it off. Other cc's have not been touched by GHLLC, even though I have paid them over $2000 in the last 8 months, and some of my cc bills they were helping to negotiate were under that amount. I have emailed them multiple times to cancel my account, knowing that I have lost the $2000 and would not get it back, but they keep auto withdrawing money from my checking account each month and will not get back to me about my cancellation - even though I did it exactly how the contract says to.Business response
03/14/2022
Business Response /* (1000, 5, 2022/02/18) */ Thank you for sharing your concerns. As our customer support representative outlined in the only communication we have had with you regarding your account (sent on 9/14/21): Global Holdings LLC is a third-party payment processing center responsible for receiving deposits and processing transactions for your debt settlement program. Please contact your Debt Settlement Provider with any questions that pertain to the dispensation of your Deposits, Payments, Balances Owed, Settlements, Creditor Calls or Correspondence, Negotiations, Fees and Length of Contract as we do not have your debt program information on file. For your convenience, you may reach your Debt Settlement Provider at XXX-XXX-XXXX. To further clarify- Global provides FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services. Those services are provided by the debt settlement provider you contracted with, and who you have been communicating with during your program. Your debt settlement provider has been asked to reach out to you to discuss your concerns. Your program transactions can be viewed in the online customer portal at myaccount.ghllc.com. If you have remaining questions about your Global account we are here to help and you can contact us at your convenience at (800) 398-7191. Thank you, Global Consumer AdvocacyInitial Complaint
02/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We went through ************* to settle a debt and had to make a deposit to Global Holdings. However, I cancelled the contract and was assured that I would receive a full refund. I never did. Then my husband died and I haven't been thinking clearly, but when I got back home, I had a letter from Global with a balance of $188.41. The original deposit was $450, but Global's fees have eaten it up. I want a full refund as I was told I would receive.Business response
03/01/2022
Business Response /* (1000, 5, 2022/02/17) */ Thank you for sharing your concerns. Global Holdings provides FDIC-insured accounts to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on creditor negotiations, program timeline or fees. Those services are provided by the debt settlement provider you contracted with, and who you have been communicating with during your program. We looked into your account and do not have record of any contact from you. The Global fee you reference, outlined in your original program documents, is the nominal monthly service fee charged by Global for the administration of your program. $300 of fees charged to date on your program are for the services provided by your debt settlement provider. Your debt settlement provider has been asked to reach out to you to discuss your concerns and request for refund. Your program transactions can always be viewed in the online customer portal at myaccount.ghllc.com. If you have remaining questions about your Global account we are here to help and you can contact us at your convenience at (800) 398-7191. Thank you, Global Consumer Advocacy
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Customer Complaints Summary
155 total complaints in the last 3 years.
112 complaints closed in the last 12 months.
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