Complaints

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January of 2022 I asked Global Holdings to help me with credit card issues I was having and they took me on as a client. My first payment into the acct to help settle with the creditors was taken out of my checking account on Jan.28-2022 in the account of $241.78 and that would have continued till there was enough in the acct. to start making settlement offers. In Feb of 2022 I contacted Global and asked to skip February's payment which they said I could do it would just take a little longer to settle with creditors. The same day I asked to skip the payment Global Holdings tried to take another $241.78 out of my checking account. After that I cancelled my service with them. When I cancelled I was told that they would be sending me a refund check for money that was left over out of the 1st $241.78. I never received anything and I also asked about the $100.00 retainer fee that the Atty took out of the $241.78. A retainer fee is for services that the Atty receives to have him represent me when he contacts the creditors on my behalf. I've been asking Global Holdings for the money that was left over after the other fees were paid and the Atty Fee because the Atty told me he wouldn't be doing anything on my case for atleast 6 months or until there was enough in my acct with them to talk with the creditors. I have been unable to get anyone to give me any information and I'm hoping you can help in any way. Thank You ******* ******

  

  Business response

  02/23/2023

  Business Response /* (1000, 5, 2022/11/28) */ Hello *******, we wanted to respond and thank you for sharing your concerns. Global Holdings LLC. is a dedicated account provider. We provide FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services. Those services are provided by your Debt Settlement Provider. The $100 retainer fee you are requesting a refund for was charged by their company. Our records indicate that you have previously contacted Global directly and that on these occasions our Customer Support team correctly advised that since the fee was charged by the Debt Settlement Provider, you would need to speak directly with their Company to request a refund. Our representatives also provided you the contact information to do so. Please reference your notes from these calls and reach out to your Debt Settlement Provider for any additional questions or concerns regarding your debt settlement program.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an account opened with Global Holdings LLC as part of a debt settlement program. At the end of the program, I was sent a check for $18.05 on 4/4/2022 which was the remaining balance of my funds in the account. I did not cash the check immediately and it was eventually voided. After calling Global Holdings LLC's customer service, I was told that because I didn't cash the check, they opened another account in my name to "hold" my funds and that account carried a $7 monthly fee and that the account no longer has a balance. It's hard to understand how they could one, open a new account in my name without my authorization and two, charge me $7 per month for this holding account that I didn't agree to. Nothing in the communication stated this was going to happen either. $7 for what exactly am I paying for with this account I never asked to be opened? They're not managing my funds in any way so what justifies a $7 monthly fee (other than simply take advantage of their customers and drain the balance and put the funds back into their own account). It's only $18.05 so I'm not going to lose sleep over it but I feel like other consumers need to know that this business participates in shady practices and they absolutely do not deserve an A+ rating from the BBB. As the customer service rep told me, they have several hundred thousands of customers so although that $18.05 isn't a huge amount to me, multiply it by several hundreds of thousands and you can see how this company is taking advantage of their customers for their own financial gain. The only acceptable remedy would be to refund the $7 monthly charges on the account I didn't know existed until my balance is returned to $18.05. Then I want the account closed and sent a new check for MY remaining funds.

  

  Business response

  01/31/2023

  Business Response /* (1000, 5, 2022/11/08) */ We apologize your experience didn't match your expectations. This is an uncommon instance; we thank you for sharing your feedback. We've investigated this issue and will be sending another check for the original amount to the address included in your complaint. If you need to reach us directly, please email us at ***************@ghllc.com or by phone at (XXX) XXX-XXXX.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sent this company emails on 10/3/22, 10/22/22, 10/27/22, 10/28/22 and 10/31/22. I attached a copy of the poa documentation allowing me to speak on behalf of my father. I don't understand what is going on with his account and where all the money that they are taking out of his account is actually going. None of it seems right to me. They cant speak to me until they receive the documentation. The problem is each time I send it, they say there is nothing attached. I have cc'd myself as well as another email address to see what it looks like when it comes through. I have also emailed friends with this attachment to see if they are able to get it. Everyone I have sent this email to has received the attachment with no problems except Global Holdings! It seems like they just don't want to talk to me. So, I had to put a block on this busines at my dads bank to stop their large withdrawals. I need an accounting of everything they are doing. The emails from 10.27 and 10.31 I am attaching here, clearly show the attachments were sent.

  

  Business response

  01/13/2023

  Business Response /* (1000, 5, 2022/11/04) */ Thank you for bringing to our attention the technical issues you experienced when emailing your POA. One of our customer specialists has reached out to you directly with further instructions on document submission. Taking this opportunity to clarify our role, Global Holdings provides FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We simply process transactions according to the settlement program a consumer has enrolled in with a Debt Settlement Provider. You will want to reach out to the Debt Settlement Provider directly for any details on debt enrolled, program progress, fees and timeline to completion. If you need to reach out, our Customer Support team is happy to assist you further and can be reached at XXX-XXX-XXXX.

• Initial Complaint

  10/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started with global Holdings to help reduce my my debt and get them paid. They did help to reduce my debt. In 2 years I have deposited into my account $18,366.71. My total debt to be paid was $8,511.59. They are now telling me I don't have enough money in my account to pay them off. Their reason is that there are fees to manage my account. Which I can understand. My complaint is how can the fees be more than my debt. My debt is $8511.59, and you fees are $9,855.12. Can someone explain this to me? Am I being scammed?

  

  Business response

  01/10/2023

  Business Response /* (1000, 5, 2022/10/18) */ Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on your program fees or timeline. Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program. We have reached out to your Debt Settlement Provider and asked that they contact you to discuss your program. As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company. If you have remaining questions regarding your Global account we are here to help and you can contact us at your convenience at 800.398.7191.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  !10/4/2022 alas 3:03 de la madrugada sacaron de mi cuenta bancaria la cantidad de $481.78 sin haber firmado ningun consentimiento quiero mi dinero y que paguen los cargos que me imputa el banco por su culpa ese era un pago para mi carro si no firme ningun documento porque sacaron mi dinero. **** *********. 4/10/2022 at 3:03 in the morning they took from my bank account the amount of $481.78 without having signed any consent I want my money and that they pay the charges that the bank imputes to me because of them that was a payment for my car If I don't sign any document because they took my money. **** *********. ***BBB Note: BBB has utilized a translation program in order to convert the original submission from Spanish to English. BBB is providing this translation as a courtesy and is not responsible for any errors in the translation process.

  

  Business response

  01/04/2023

  Business Response /* (1000, 5, 2022/10/07) */ Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on your program fees or timeline. Those services are provided by the Debt Settlement Provider you contracted with to settle debts enrolled in your program. We received your signed account agreement 9/6/2022. We researched your account and see that your 1 draft has been returned and your Global account has been closed. If you have remaining questions regarding your closed Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I began my debt resolution program in 2018 and I can honestly say that I haven't experienced any issues, however, April 2022 was the beginning of a particular issue that hasn't been resolved to date. My complaint is that my settlement payments to one of my creditors has an unknown name associated with my account. I have asked several times to have the unknown name removed from the check(s) that are issued and for some reason the name is still on the settlement payments. The unknown name is not an alias so I don't understand why the name was associated with my account/social security number in the first place. My only request has been to remove the unknown name and I haven't been successful in getting the name removed.

  

  Business response

  01/04/2023

  Business Response /* (1000, 5, 2022/10/06) */ Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on your program fees, creditors or timeline. Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program. We reached out to your Debt Settlement Provider and asked that they contact you to discuss your program. As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company. If you have remaining questions regarding your Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX. Consumer Response /* (3000, 7, 2022/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Global Holdings LLC is a generic response. The check payments come from Global Holdings and an error has occurred in their Finance Department. My request is simple...remove the incorrect name on the check payment that are associated with my account!

• Initial Complaint

  08/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company received over 4,000 from me. I had an issue closing the account out. And finally after filing a complaint against a representative for being very rude, a supervisor called me back and was very nice and told me he would close my account and refund me $200. A week later a lady called and told me that because they only closed one account, I should have been refunded more money than that. She told me they used the money for fees, but due to only one account being closed, and them taking so much money from me, I would be able to get back $1650. She said that she knew I had tried to close my account earlier and kept getting the run around, and that fell on the business. So I told her I was already expecting $200, back and she said she new, but she didn't want me to have a negative response towards the company. She said they would mail me a check for $1650 in the next two weeks. I told her that because she stated this, If I didn't receive it, I would contact BBB AGAIN Or file a dispute with my bank telling them I asked for the account to be closed and services not rendered. She stated she completely understood and told me that she promised I would have the check in two weeks. It's been longer than 2 weeks and the lady lied. This company has fraudulent people working for them. They take your money, and pay themselves before they even pay your accounts off.

  

  Business response

  12/05/2022

  Business Response /* (1000, 8, 2022/09/06) */ Thank you for reaching out, we'd like to take this opportunity to correct your understanding of who you have communicated with previously. Global does not provide debt settlement services and do not have input on your program fees or timeline. Those services are provided by the Debt Settlement Provider you contracted with to settle debts enrolled in your program. We researched your account and see that the Debt Settlement Provider is who closed your Global account and logically who you would have spoken with regarding your concerns. We have no record of our representatives speaking with you about your account closure. As a next step in resolving your concerns, we recommend you review your agreement and reach out to the correct company to further discuss the specifics of your program. If you have remaining questions regarding your closed Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX.

• Initial Complaint

  08/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up with them in October of 2021 to help with debt relief. I was paying $350 a month for approximately $3000 total by the time I canceled. When I canceled I was told I would get a refund in 5 business days. 5 days later I received $400. I called them saying this was ridiculous. How can I only get $400 when the funds were in a savings acct in my name to pay my debt. They gave me an additional $500, which is one third of what I paid into it. They also did get a settlement for Discover card for $3000 but didn't tell me I would only get $400 back or I would have just paid Discover. I want the balance of the $3000 they owe me. I'm sorry but they are supposed to be a debt relief company and they are just putting me further into the hole.

  

  Business response

  11/23/2022

  Business Response /* (1000, 8, 2022/09/01) */ Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services and do not have input on your program fees, timeline or refunds. Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program. We reached out to your Debt Settlement Provider and asked that they contact you. As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company. If you have remaining questions regarding your Global account we are here to help and you can contact us at your convenience at (XXX) XXX-XXXX. Consumer Response /* (3000, 10, 2022/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) If my money was in a FDIC insured acct, why did I only get back a third of it? I call the 800 number and they only tell me the acct is closed and they wont help me. This is why I filed the complaint, because no one over the phone will assist. I am aware I won't get a full refund,but a third is ridiculous. Out of the $3000, I should get back at least $2500, not $1000. Especially since nothing on my debt was resolved. Business Response /* (4000, 12, 2022/09/07) */ Your debt settlement provider let us know that they contacted you directly and were able to work with you to resolve your issue. Consumer Response /* (4200, 14, 2022/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing has been resolved. I don't know why they said the issue was resolved. I replied to Connors wmail but he didn't say anything back. I want $2500 back from the $3k I paid.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  $379.00 was withdrawn from my account without authorization. I called and left a voicemail for the money to be reimbursed and to never charge my account again. I also called my bank to block this company from ever taking money from my account. I need the funds back ASAP!

  

  Business response

  08/01/2022

  Business Response /* (1000, 5, 2022/07/13) */ Thank you for sharing your concerns. Global is a dedicated account provider and provides FDIC-insured accounts and processing services to consumers who have enrolled in a debt settlement program. We received your signed paperwork on 3/16/2022 from your debt settlement provider. We do not provide debt settlement services and do not have input on your program fees or timeline. Those services are provided by the Debt Settlement Provider you contracted with and who has been pursuing settlements on the creditor accounts enrolled in your program. We reached out to your Debt Settlement Provider and asked that they contact you to discuss your program, however after multiple attempts they were unable to reach you. As a next step in resolving your concerns, we recommend you review your program agreement and reach out to their company if you choose to continue with your program. At this time your Global account has been closed due to your request to cancel. If you have remaining questions regarding your closed Global account we are here to help and you can contact us at your convenience at (800) 398-7191.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into an agreement with Global Client Solutions on 05/10/2019 for 36 months for $150 a month to consolidate my debt. Their rep chose the bills from all of my bill that should be added and why. I increased the payment to $250 12 months in to get the program over quicker, but nothing seemed to move any faster. And then I increased it to $1050 and 02/0121 i increased it to $1300 a month to be done with it. because they had already told me that they were unable to negotiate with ************ and that it would me my responsibility to pay the ************ if I wanted paid. I should have been done paying this off back in 11/01/2020, but they said that I still have debt and I just made my last payment 8 months past the 36 months that they set for the program plus I was paying close to 100 time what I agreed upon.

  

  Business response

  04/19/2022

  Business Response /* (1000, 5, 2022/03/31) */ Thank you for sharing your concerns. Global provides FDIC-insured accounts and payment processing services to consumers who have enrolled in a debt settlement program. We do not provide debt settlement services. Those services are provided by the debt settlement provider you contracted with, and who you have been communicating with during your program. Your debt settlement provider was asked to reach out to you to discuss your concerns and their team confirmed that they addressed your questions on a recent call. The program transactions made through your Global account can be viewed in your online customer portal at myaccount.ghllc.com. If you have remaining questions about your Global account, we are here to help, and you can contact us at your convenience at (800) 398-7191. Our office hours are Monday-Friday 9AM-6PM Central Standard Time. Thank you, Global Consumer Advocacy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩