Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am reaching out regarding an issue with my DAT account, which has been blocked without explanation. As the owner of Baltic Freight Corp(DOT#*******), a business established in 2012, I have relied on DAT's services for years. However, during a recent visit to ******* to ensure my family's safety amidst the ongoing war, I called and requested to add a new user for my dispatcher. Following this request, my account was abruptly blocked, and I was informed that I would no longer be able to have a DAT account, with no further clarification or resolution provided.I have made several attempts to contact their team via phone and email, but I have not received any information explaining the reason for the blockage or steps to address it. This lack of response leaves me feeling unfairly treated and discriminated against, particularly as this situation arose while I was attending to urgent family matters in ********I kindly request a clear explanation for the account blockage and guidance on how this matter can be resolved. My business depends on the services provided by DAT, and I am eager to restore our professional relationship as soon as possible.

  Business response

  01/24/2025

  *** is committed to safeguarding its network for all customers, current and prospective. In some instances, this means that DAT is unable to extend services to some applicants. We re-reviewed your application, and concluded that, regretfully, we were unable to verify some information provided by your company representative. If, in future, *** is able to verify information pertaining to you and your company, we are open to re-evaluating a possible business relationship. We appreciate your inquiry, and wish you well in your endeavors.

  Customer response

  01/24/2025

   
  Complaint: 22821187
  

  I am reaching out regarding the verification process, specifically concerning the requirement for public records from the past six months. Unfortunately, the only verification option currently available is not feasible for me, as my public records information is outdated. My home and business addresses have remained consistent since 2021, and I spend most of my time on the road as a truck driver, which limits my ability to meet this requirement.
  
  Could you please advise if alternative verification methods are available? For example, I can provide:
  - Bank statements
  - Utility bills
  - Employment records
  - Tax documents
  - Business registrations
  
  Additionally, I would like to understand how my information was verified in 2022 when I had a DAT account, given that the public records data has not changed since then.
  
  I am happy to submit any additional documents or information needed to complete this process. Please let me know the next steps, and I look forward to your guidance.
  
   

  Business response

  02/04/2025

  A DAT representative has reached out to the company 3 times and sent 1 an email.  We have been unable to reach any of the contacts on the account. The company has tried multiple times to get on the ********* but has been denied each time.  DAT hasn't received any response to the email that was sent and when called, the owner wasn't there.  And no one is answering safer now and the ** isn't set up.

• Initial Complaint

  11/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  DAT load board has allowed fraudulent people onto their load board. Paying for this load board I will assume my safety using it. We ran a load for a broker Dat allowed on their platform. They refuse to help us, and we are suffering the consequences. This is unfair and I believe they should have to provide a safe platform for us to use, not one that has potentially detrimental to my work life and family. I drove this load very far and they not paying when they said and keep lying to us. We have proof of everything. We have contacted their bonding company but i fear this to be fraud and not fair DAT is not doing their job after paying for their services.

  Business response

  11/15/2024

  Hello *****
  
  Thank you for allowing us to work this issue with you. After our conversation and the subsequent conversation with the broker, we have found that this is a contract dispute between both entities. 
  We have attempted to mediate the issue between you both, but feel that the best course of action on this is to work together on finding a resolution.
  
  We did attempt to follow-up with you today but were unsuccessful in reaching you and had no message option. We were attempting to ascertain if the broker has been in touch with you. Please advise if you have been paid or have had any contact. 

  Customer response

  11/15/2024

   
  Complaint: 22553236
  
  I am rejecting this response because: have not heard from broker or been paid. 
  
  Sincerely,
  
  *********** *******

  Business response

  11/27/2024

  This report is the result of a dispute between a carrier and a broker. DAT is not a party to the contract in dispute. *** is not a collection agency, and we must limit our involvement in such disputes. We did attempt, within our process, to assist you to resolve this complaint. We've made several attempts, by phone and email, to contact the broker and when unsuccessful, have taken action on the broker's account in accordance with the Terms and Conditions of service.

  Customer response

  11/27/2024

   
  Complaint: 22553236
  
  I am rejecting this response because: They should be held accountable for allowing people with poor reputations on their site. 
  

  what is the point of paying you if you allow scam artists on your site? I reject this and anything else. You need to be held accountable. 
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  09/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My company had an account with DAT LOAD BOARD which was a monthly subscription fee for the service. I did not yield any positive results from the service so I decided to cancel the service. I followed the online instructions to close the account and stop the automatic withdrawal fees. However after multiple attempts I couldnt access the information tabs that should have been available to me in my DAT ACCOUNT after logging in. So I called them & explained the problem with there software and problem it was creating by not allowing me to close the account. I was told they fixed problem during this call and I could now login and cancel account. I requested *** to cancel & was told they cant cancel my account. So I followed their instructions and tried again multiple times but still there software gave me same problem. So I contacted support again via text messages. Still told they couldnt cancel the *********** would have to call ******* I called again and stated the troubles with their system and how it wont let me cancel the account. After long time holding she stated she fixed problem and I could log in and cancel account. I said that hasnt worked many many times and I just want them to cancel my account please. She said she couldnt do that even after explaining the redundant loop there system has me stuck in. She apologized and said I can cancel my account by logging into my account. I explain to her that I had lots of other things to do and couldnt continue to spend time trying to resolve their software issues. I just need them to stop charges for my acct & cancel subscription. If not then I will contact my ************ charges. Then file complaint with BBB since nobody can help me cancel my account. Currently DAT is calling harassing me about overdue fee, I tried explaining to CSR, interrupted & told I called once! Not true! I have DAT CSE screenshots of conversation. Please help just cancel account & stop charging monthly fees.Thank you, ******* ****

  Business response

  10/02/2024

  *** is a monthly subscription based service and per our cancellation policy, DAT requires a cancellation notice before the renewal date to fully cancel your services. It appears you were able to successfully cancel services before the bill cycle in accordance with our policy, however you have disputed your August payment. As we can see that services were rendered in that pay period, we will resolve your dispute with your bank in accordance with our existing processes.  As this is ongoing, we are not able to review a request for a refund at this time.
  
  Should you ever decide to come back to DAT and need to cancel services again. please understand your cancellation date will be based on your subscription end date vs the date of your cancellation request comes through and can be done at ***************. 

  Customer response

  10/05/2024

   
  Complaint: 22339819
  
  I am rejecting this response because: this is unacceptable and unbelievable. I clearly have stated that DAT SOFTWARE HAD ISSUES SO COULD NOT CANCEL MY ACCOUNT AFTER MANY TRIES DAT CSR stated they fixed problem on multiple occasions. So they acknowledge that there was a problem but want me to be responsible for something I cant control or resolve without help. I tried & tried, going through all this over the $40 isnt worth this hassle to me, however the moral principle of DAT actions & lack of customer care is if this sheds light on the issue they have & stance they take knowingly aware of problem with there software.
  I told DAT CSR I would be taking steps with cc company & BBB. I am in contact with state of Ca regarding consumer protection laws. This is just unethical & wrong at so many levels. I find your responses hard to believe. So I want what I said in original post. All you had to do was help cancel my account when I initially contacted DAT. But *** said they cant. I couldnt following there instructions on cancelation. So what choice does that leave me as consumer? Exactly nothing other than the steps I have taken. 
  Thank You, ******* ****

   

  
  Sincerely,
  
  ******* ****

  Business response

  10/22/2024

  We dispute the recitation of the facts and at this point feel that the customer has been made whole with the receipt of his funds back from his Credit Card provider, as we have not disputed the chargeback. We consider this matter closed.

  Customer response

  10/28/2024

   
  Complaint: 22339819
  
  I am rejecting this response because: its a sad day when a company like yours takes these actions that create hardships and time to resolve. Just so you can take advantage of a consumer or previous customers. I will never do business with you again nor will I recommend your services. What I will do is be sure to warn everyone in my industry about your business practices and your willingness to purposely take advantage in the hopes that your costumer just finds it to much hassle to right your wrongs. You know the saying about Karma, or what comes around goes around? Maybe you should try treating customers differently and with more respect, you might find that this approach works and you wouldnt need to take advantage of anyone. Because honest companies providing good services are typically successful. I wish I had never used your services and regret all of the experience in dealing with you & your unethical behaviors & business practices.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The lack of respect shown in this situation is unacceptable. I am filing this due to ongoing concerns regarding communication and performance. Despite previous discussions and efforts to address these issues, there has not been sufficient improvement. It is critical for someone like DAT to maintain high standards of responsiveness and productivity, and unfortunately, these expectations have not been met.I had to use an alternate phone number to finally reach someone, and even then, I was unable to connect with a supervisor. The agent I spoke with assured me that the matter would be escalated for review.We are a fully compliant and legal trucking company, operating with company-owned trucks that are equipped with electronic logs through Motive. All our vehicles display our company name prominently on the side, and each truck is equipped with CAB cards from the relevant authorities. Despite our full compliance, including recent driver inspections and adherence to all regulations, our load board account was suddenly closed without explanation on the very day we upgraded to a higher package.Our trucks are fully insured, equipped with electronic logs and live cameras, and clearly marked with our company name. It is unacceptable for a legitimate business to be denied service in *****************. To recover previous funds, I had to file a report with the Attorney General of Texas and make multiple calls, which eventually led to a refund after 90 to 100 days.The denial of service by DAT Freight and Analytics to a fully compliant business like ours, coupled with the lack of respect shown, is completely unacceptable.We would greatly appreciate it if you could review our account again and restore our access.

  Business response

  08/30/2024

  We appreciate you raising your concerns with us. The *** Network Governance team conducted several careful reviews of your account details, as well as speaking with you on multiple occasions via telephone and email. *** was ultimately unable to provide services, and appropriate refunds were issued.
  
  The criteria for qualification for service are created in line with ***'s Acceptable Use Policy. We do not provide details of these criteria for security reasons. However, these measures are in place to protect all customers as well as the platform, and to ****** a safe environment for our customers to conduct business.
  

• Initial Complaint

  08/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  To the BBB I am writing to express my concerns and seek assistance regarding an issue we have encountered with DAT,. As the owner of *************** (MC Number: *******), I would like to provide a detailed account of the situation and request your intervention to help resolve this matter.We carefully reviewed all the terms and conditions on DAT's website and ensured that our company met the necessary requirements. We registered the company, obtained a surety bond, insurance, and all other required documentation. During this time, our manager, who was traveling communicated with a representative from DAT. They discussed the features of DAT's services.However, after completing the registration form, we got a email stating that our company was not eligible for their services. without giving us any reason.Initially, we assumed that our new company status might be a factor. We decided to establish a track record in the industry and reapply later with a good record. When we contacted DAT again, they requested that my personal phone number should be registered with the ***** so they could speak with me on that number. We complied with their request, which took us approximately two months.Despite our compliance and efforts, when we attempted to reapply, we were informed that we were blacklisted. We have been in business for nearly ten months, working with top companies like Sigma Plastics and **** Metal. We have carriers network who receive timely payments. We have factoring company, eCapital, and Truckstop load board. it has created significant challenges in meeting our clients' trucking requirements.We respectfully request that DAT review our account thoroughly. We are willing to provide any additional information or documentation required to resolve this issue. We believe that access to DAT's services is crucial for our continued growth and success in this industry.Thank you for your attention to this matter. Sincerely,***********************

  Business response

  08/21/2024

  We appreciate you raising your concerns with us. After submitting several unqualified attempts for service, the *** Network Governance team was able to carefully review the account details for your company and have been able to verify the information provided in the application, resulting in the activation of  your account.
  
  The criteria for qualification for service is created in line with our Acceptable Use Policy. We do not provide details of this criteria for security reasons; however, these measures are in place to protect all customers as well as the platform and to ****** a safe environment for our customers to conduct business.

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The lack of respect is unacceptable. When I expressed disagreement, the agent raised her voice. Your company doesn't provide services for free, so filling seats with unfriendly people isn't acceptable. I've used many load boards without any issues. They even hung up on me when I asked to speak with a supervisor. I had to call from another number to speak with someone, and even then, I wasn't able to reach a supervisor. The agent said he would escalate the call for review. The case number is #********.

  Business response

  05/22/2024

  Greetings,
  
  We wanted to thank you for taking the time to report this situation to us and for our continued conversations surrounding this issue and your treatment. We acknowledge that we have some opportunities regarding our customer service delivered aligning with our efforts to combat fraud within the industry. We apologize to you regarding this situation and are working with the parties involved to ensure that such actions do not happen again. 
  
  
  As discussed in our call, your application for service has been approved and we are working towards getting your services restored. If you have any further questions or comments that you wish to share with us feel free to contact us again.
  
  Thank you,
  
  
  DAT Network Governance

  Customer response

  05/24/2024

   
  Everything is talking care up. Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Appeal for Account Dear ************************ trust this communication finds you well. I am reaching out to express my deep concern and seek assistance regarding the abrupt termination of our account with DAT on 01/12/2024, under account number **********. We have been dedicated users of DAT's services for several years, consistently paying approximately $100 per month.Unfortunately, our account was terminated without specific details or a satisfactory explanation, except for a generic reference to alleged fraudulent activities. As a company that prioritizes ethical business practices, we are perplexed by this accusation and firmly deny engaging in any fraudulent activities.Despite our attempts to engage in a constructive dialogue with DAT to clarify the situation, our efforts have been met with limited communication and a steadfast adherence to the decision of account termination. This lack of transparency and cooperation is deeply concerning, particularly given our long-standing relationship with DAT.We are fully committed to resolving any misunderstandings and are willing to provide any information necessary to address concerns and rectify the situation. Our objective is to have our account reinstated promptly so that we can continue benefiting from the essential services provided by DAT.We kindly request the Better Business Bureau's intervention to facilitate a thorough review of our case, urging DAT to provide specific details supporting the allegations and affording us the opportunity to address any concerns raised. We believe that a fair and unbiased evaluation will reveal our commitment to compliance with DAT policies and the legitimacy of our business operations.Thank you for your attention to this matter. We trust that the Better Business Bureau will assist in promoting a fair resolution to this issue.

  Business response

  02/05/2024

  The Network Integrity Unit at DAT takes great pride in the commitment we have to the safety and security of our platform. We work round the clock to cultivate a community that advocates inclusivity and the highest standards of ethical conduct.
  
  Through our investigation, we found evidence indicating *** ********* *** to be associated with other accounts banned from our network for fraud. DAT is currently working towards achieving a more transparent delivery of information without it compromising the security of our platform.

  Customer response

  02/05/2024

   
  Complaint: 21182942
  
  I am rejecting this response because:

  We clarified that we have no connections with those businesses. One rented a room in our building, the second is a non-load-related shop, and the third is entirely unfamiliar to us. We are being targeted for something we have never engaged in. We request a reevaluation of your decision and the reopening of our account.

  
  Sincerely,
  
  *************************

  Business response

  02/17/2024

  While the company that '*************************' is filling his complaint against does exist and was an account that we recently terminated off our platform, the owners of the company and the persons we have known on this account are ******************. Prior to this BBB complaint, we have had no record or spoken to anyone on the account by the name of *************************.

  
  On top of this, the account is affiliated to a few other accounts with known fraudulent credit cards being used. One of those accounts was recently shut down and when they attempted to call in to try and get us to change our minds, the caller ID of that account led to us finding this one. They also do not qualify for our services due to our inability to confirm ownership in ***************** which is a requirement to operate on our platform. Our services help connect customers together so that freight can be moved within ***************** and that means you must be in ***************** to conduct bussiness.

  
  We have seen a significant increase in cyber crime relating to our platform in the past few years. We have had to make some difficult decisions regarding access to our platform and found that these networks of bad actors are sharing information about how to get around policies. This account in particular is trying to figure out what led us to find the links we have between the bad actors and themselves. We are trying to avoid giving out specifics publicly so that we can continue to do our work of removing bad players from our network. 

  
  If the BBB would like more specific information on how we linked this account to the other ones we have shut down for fraud, let us know and we can provide the specific data points. We will not be sharing that information with the other party for security reasons. 
  
  Thank you,
  DAT Solutions
  Network Governance

• Initial Complaint

  12/26/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Hello, we have a fully legal complied trucking company with company trucks , Electronic logs with Motive , all of our trucks state our company name on the side , with CAB cards from the *** , and our load board account was all the sudden closed with 0 explanation the same day I upgraded our account to a higher package. We just got driver inspections done on our last trip , we are 100 percent complied with the **** all of our trucks are insured fully , equipped with electronic logs , live cameras , with our company name displayed on the side

  Customer response

  12/27/2023

  DAT solutions is accusing my legitimate trucking company a fraud eventhough I just passed a full truck and driver inspection with the ********* state police , my trucking company has electronic logs , my truck has my company info on the side of the truck , my registration states my company name , I am also fully insured with general liability coverage and Im being told and accused of being a fraud company by their compliance team even though i am 100 percent fully complied to travel anywhere in the US with every single permits and up to date *****. This is ridiculous to have someone in your company accuse me of being a fraud eventhough I just purchased my second truck and every single paper work I have is 100 percent fully complied with the **** Their compliance member embarrassed me and called me a fraud and told me we at DAT Solutions shut down your 1 load board account because you are a fraud. How can I be a fraud when I have electronic logs , I just passed a involuntary DRIVER AND TRUCK inspection in ********* 3 weeks ago , and how can I be a fraud when I have a cab card with my company info on it , a live camera view of my truck , electronic logs , GPS tracking system and a 100 percent on time delivery service for every freight broker I have ever hauled a load for

  Desired Resolution: Contact by the business; Replacement; Repair

  Business response

  01/15/2024

  At DAT, our team takes great pride in fostering a community that upholds the highest standards of ethical conduct and inclusivity. We are committed to maintaining a platform that is free from any form of discrimination. However, we are also committed to safety and security, making DAT one of the most trusted platforms in the industry to conduct business.
  After a thorough investigation, we found someone affiliated with your account was removed from our network due to unethical behavior.
  
  Through our investigation, we found evidence indicating Reliable *************************** LLC to be associated with other accounts banned from our network for unethical behavior.  You were informed that your denial comes from these affiliations. We acknowledge that our delivery of this information could have been more transparent and that is something we can work towards achieving in the future.

  Customer response

  01/15/2024

   
  Complaint: 21058988
  
  I am rejecting this response because:

  I have 0 affiliation with any other company. How Im I affiliated with another company when side of my trucks state Reliable transportation logistics with my Mc number , how Im I affiliated with another company if my CAB card states Reliable Transportation logistics ? How Im I affiliated with another company if I have elogs under my company ? Insurence under my company ,and hundreds of happy freight brokers I provide service too. This is not the first time things like this happen on your platform there are many people in similar situation that your company with 0 proof does this and your compliance team never want proof what if you are wrong , as a company you should accept responsibility when youre wrong and fix the situation. If I have a CAB CARD , ELOGS , side of my trucks stating RTL WITH MY MC number , recent inspection report which we passed with my company info how are we affiliated with another company ?  

  
  Sincerely,
  
  *****************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are a minority woman owned business that is being discriminated against by DAT ************************************************ We have been loyal paying customers since our brokerage was formed. On 5/19 we were made aware that there was pending no pay complaints on our account and it would be suspended. We addressed the complaints and provided documentation the loads were paid. The account remained active. On 8/1 we our bond expired and was cancelled, 3 days later the bond was reactivated. DAT was contacted to resume service, but we were made aware that DAT would once again need all of the proof that the previous no pay complaints were paid. On Friday, 8/11 all of the documentation was sent to ******* from the compliance team at DAT. She assured us that she would review all of the information before the end of the day. At the end of business on Friday 8/11, ******* emailed stating due to being short staffed she did not complete the review. At this time we sent an email to multiple people at DAT requesting to speak with someone who could help us. We were connected to ********************* who is the head of the compliance department. Through multiple phone conversations and emails ****** was once again provided all of the payment details for the no pay complaints in question. This was very frustrating as we had provided the payment information multiple times. ****** advised that she would be the final decision maker in regards to our relationship with ***. ****** advised that DAT takes no pay complaints very seriously and that if she did in fact reactivate our account, if there was another no pay complaint she would deactivate the account. Before the call ended ****** was asked some questions about brokerages who are currently in bankruptcy, but were still being allowed to operate on DAT even though thousands of carriers will not be paid, she became very angry and stated it was none of my business. ****** proceeded to decline our request to reactivate and DAT has not responded to emails. Unethical..

  Business response

  09/28/2023

  We understand that the decision to terminate your services with DAT has been impactful to your business.
  
  As was reviewed with you back in August, your account was suspended several times due to several non payment complaints and reinstated once we confirmed resolution. When similar complaints were received in July and with our requirements of having an active broker authority on the account, we had to make the tough decision to close your account due to your history of complaints on our platform. At that time, your account requested a review of events and ultimately the same decision was made that we will not be able to turn your services back on.
  
  DAT takes a tough stance if customers fail to honor their commitments in terms of paying the people they are working with. We are sorry that this outcome could not be changed and wish you well on your future business endeavors. 

  Customer response

  09/29/2023

   
  Complaint: 20658114
  
  I am rejecting this response because: The account was suspended one time due to non pay complaints, as soon as we were made aware of the complaints we provided documentation the complaints were in fact paid. The second time the account was suspended it was due to the bond expiring, as soon as the bond renewed a few days later, DAT was contacted and once again provided proof that the loads were paid. DAT cannot provide any proof to the statements made that we are failing to honor our commitments to paying our carriers, this is simply not true. All of the complaints have been settled, yet we are being discriminated against because we are a small woman minority owned business. We asked the compliance team at DAT how many complaints are the big brokerages allowed before being kicked off of their platform and the response was that doesn't mater, they are treated differently. We feel that our questions about how the big brokerages non pay complaints are handled are the driving factor The bottom line is that, in this business there is always going to be discrepancies between brokers and carriers payments, we feel it is not DAT's responsibility to mitigate those issues. That is why the ***** bond requirements exist! It is clear that DAT has a monopoly on the spot freight load board market and can pick and choose who they allow on their platform. We also understand DAT is under severe scrutiny at this time for allowing many "digital brokers" from out of the county to be on the platform in return taking advantage of many carriers. We however are a small woman owned minority business that just had a few payment discrepancies and has now been blacklisted from the platform even though we provided proof the loads were paid with confirmation from the carrier who submitted the complaints. 100% straight unethical business practices against small business America! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello there many complains about the *** logins being compromised and fraudulent elements posting loads under legit companies logins due to *** has poor login securement *** refused to provide the 2 step verification or any other measurement to keep our logins more protected. Also we are charged for enterprise account and been told that we have an account representative, while when on the phone i requested to speak to one and found out there is none

  Business response

  03/27/2023

  Per our conversation with you, DAT takes the security of its systems and our clients data very seriously. Were continually working to strengthen and protect our customer accounts and in response to recent events have taken action to further enhance the way we protect our information and systems.
  
  Security requires effort from all of us and, in addition to doing everything possible at our end, we encourage you to also use passwords that are unique to your account. Do not share or reuse passwords across sites or share passwords.
  
  Please be aware that your account is currently assigned to a support representative here at DAT and we also have an enterprise support team with a dedicated phone number that can assist you during business hours. In the event that your account manager is not available, we have a number of people who are able to step in and address any of your concerns.

  Customer response

  03/27/2023

   
  Complaint: 19605659
  
  I am rejecting this response because:

  1. DAT stated in their answer that they are working on the security, while accounts are getting compromised, not just ours. Yet DAT does not do anything to increase the security. We do not see any changes. I also asked to update me on findings about the last instance of the one of the users being compromised and NEVER got any update. Also i have prove that somehow the account was used after DAT said it was deleted, so DAT is not aware of how to check or not willing to do anything to protect the customers 

  2. DAT stated in their answer that we have a rep, while i asked about our rep on the phone and been told that we do not have a representative. Also if we have a representative why that representative NEVER reached out to me after my complaints? I DO NOT HAVE ANY CONTACT OF THE REPRESENTATIVE nor I was giving the contact while called multiple times to the customer support 

  
  Sincerely,
  
  *********************************

  Business response

  04/18/2023

  As stated, DAT is committed to the security of our customers and platform and continues to comply with industry standards.  We  have taken substantial steps to further enhance the way we protect our information and systems, including:

  
  Strengthening our monitoring and authentication, including password requirements
  Reinforcing our security tools, policies and procedures
  Conduct regular testing to identify vulnerabilities and take corrective action
  Resetting customers passwords and requiring a new, stronger, and unique combination of letters, number and special characters
  Strengthening bot prevention for accounts
  

  Whats next?  This is a top priority and we are working to continually enhance protections against malicious attacks and unauthorized access.   Over the coming months we will continue to enhance security controls and access management and enable additional customer login authentication protections.
  
  
  In regards to your customer service point of contact we apologize for any mis-communication regarding your assigned representative.  We will have someone from our success team introduce themselves and ensure you have the proper methods of reaching out to them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩