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          Business Profile

          New Car Dealers

          Team Hyundai of Bend

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in New Car Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            The salesman assured me this vehicle would get me through the winter with out hassle. I thoroughly explained the driving conditions and he still assured me this was the right vehicle for my needs. He lied. The first snow on the season and I couldn't even make it up the hill to my driveway. On top of that the wheel well broke off and instead of fixing it, the dealership tried to con me it to buying another vehicle from them! The salesman illustrated poor performance in his duty to listen to my needs and put my job on the line as well as mine and my families safety in jeopardy. I am still making payment on this vehicle that won't last me through the winter.

          • Initial Complaint

            08/27/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On June 6th 2024 a warranty contract on my vehicle was cancelled due to total loss of vehicle. The refund amount was $1977.06 to be paid no later than 8-6-2024. I nor Mid ******************* has yet to receive a refund. I was told it was sent out 8-13-2024.

            Business response

            09/26/2024

            Check (copy attached) was mailed 9/12/2024 to ************************  I apologize for the timeliness of transaction. We current went through a complete staff turnover. Please feel free to contact me on my mobile ************ with any questions.

            Thanks

            ****** *****

            General Manager

            Team Hyundai of Bend

            ************

            Customer response

            10/01/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** ********

          • Initial Complaint

            03/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased vehicle warranty: On 12/04/24 I purchased a used vehicle from above named car dealership, at time of financing I purchased vehicle warranty, GAP insurance and maintenance coverage. On 12/08/24 the vehicle suffered a catastrophic mechanical failure (transfer case exploded). Mileage at time of purchase - ****** miles, ***** miles at time of mechanical failure. I had vehicle towed to nearest vehicle repair shop, ************* in ********** ********** as I was headed to a family gathering in ********** **********. The service writer, ************************* *************) was very accommodating, looked at the warranty paperwork and said hed start contacting the warranty company on Monday (it was 5:30pm on Friday 12/08/24). **************** sent an independent inspector and informed **** that due to 2 reasons the repairs would not be covered, 1 -the box marked suspension lift was not checked & 2 - tires were 4.25 taller then stock, the dealership advertised that the vehicle has a suspension lift and the finance person ( ***********************) measured the tires and said I was covered. The warranty company said that the best action I could take at this time was to cancel the policy to receive a refund which I did cancel all three of the extra policies I had purchased. At that time I went into the dealership to sign the cancelation of policies and asked if there is anything the dealership could do to assist, I was told no (never given the opportunity to talk with management-***************************). I feel that the dealership did not act in an honest manner as I in good faith felt I had purchased the additional policies as insurance to assist in unexpected issues with the vehicle. My vehicle repairs were finished on 03/04/24. What I believe should happen is the dealership should make this right as I have stated above, I purchased the extended policies in good Faith.Expenses listed:Replacement Transfer Case - $4101.54 Replacement drivelines - $1439.90 Auto repair shop - $4752.26

            Business response

            03/25/2024

            This has been resolved. The customer and dealership agreed to a resolution early last week. 

          • Initial Complaint

            09/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            This is about service on my 2016 Hyundai, to kind sum it up in May they told me I needed a repair to my transmission to the sun of *******$, I filed a claim with head of Hyundai, they had me take car back in on the 31st of august and they then told me nothing was wrong everything checked out just fine, which is not correct. The options they basically gave me was that I could go get a second opinion which I would have to drive 3 hours to do or take it back in and leave it with the dealer for up to a month for them to go through it, which I would have to rent a vehicle or be without a vehicle. The problem is I am on oxygen and makes doing things difficult. This actually started back September 2020 when I originally took it in for the same issue, they replaced the transmission but not the clutches. May of 2021 I got Covid and was in and out of the hospital and my car sat for pretty much two years at that time it was under warranty and my mileage was *****. May 24 ************************************************************************************************* *******, my mileage was *****, only ****** miles and I am having the same issue.

          • Initial Complaint

            01/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I sold my vehicle to Hyundai of Bend back in July of 2022. since then I have yet to be paid my ***** dollars they owe me for purchasing my vehicle. for the last two months they have been saying any day now they expect to receive the ****** from the ****** dmv and once they have that they'll pay me. however my truck has already been sold to someone else and they refuse to pay me it seems until they receive the ******.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2250 NE Highway 20

          Bend, OR 97701-6223

          Visit Website
          (888) 378-9915

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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