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          Business Profile

          Pet Jewelry

          The Pacific Paw

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Jewelry.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/29/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I'm writing about a company DBA PNW Pet Tags;here are links to them: https://www.facebook.com/PNWpettags https://www.pnwpettags.com/https://www.instagram.com/pnwpettags/I placed my order on Feb 4th.I sent further email inquiries about the status of my order on Mar 22, & Apr 11. I sent text messages on Apr 25 & 28 attempted to call, but they don't have a phone for calls- texts only.Still have received no replies other than a form letter email, still have not received product, payment was transferred to them on Feb 8th from my bank, their website/ & **** tracking shows order is still in ***** ** this is order confirmation email: ORDER CONFIRMATION Hey *****,********* parent friends! Thank you so much for your purchase, this email confirms your order. Please keep in mind we have a 3-5 business day processing time. At times this may be longer due to increase of orders. If you need sooner than this we are happy to accommodate, just reply to this email and we will do our best! Please look over your order and make sure everything looks correct. We do not offer a replacement if there is an error on your part with personalization and the order is already shipped.If any changes need to be made please let us know as soon as possible!All domestic orders in the ** we will send you another email with your tracking email as soon as it is done! Please allow **** 2-6 days to deliver. INTERNANTIONAL orders are sent standard post. it takes anywhere from **** buisness days until it is delivered. There is no tracking associated with your order. If you dont have after the 10th business day from being shipped please reach out to us and let us know. You can follow the status of your order by clicking the button below:

          • Initial Complaint

            04/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order #***** I placed my order the PNW pet tags on March 23rd and got the confirmation email from them. On April 2nd I emailed, asking for an update on my order. I got the automated response email claiming they had material shortages but that they would get back to me in 1-2 business days. On April 5th I received an email saying my order had shipped, but, according to the tracking link it has not been shipped. I sent an email on April 12th letting the company know that my order had not shipped, and was asking for an update. I didn't receive a response (other than the automated response).I emailed again on April 15, detailing my issues and asking for a refund. I got no response(other than the automated response). April 19th I texted the texting number that was provided on their webpage and got no response. I have also sent them messages on ******** messenger and Instagram. They didn't respond to either, but blocked me.

          • Initial Complaint

            04/18/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I placed an order on 3/3/22, and received a shipping confirmation email on 3/15/22. As of 3/30/22, I still had not received my packed and the tracking number provided showed that it had not yet shipped. Since then, I have sent 5 emails to their customer service asking for information, replacement and finally a refund. I have received zero response from this company. I still have no package, and no answer from them.

          • Initial Complaint

            04/16/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I placed order 4/2/22. They haven't responded to any email I sent and haven't shipped when promised. They said they would ship in 3-5 business days on their site. And it's now 4/15/22 and I have nothing, I don't have tracking or anything.

          • Initial Complaint

            04/14/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased 2 dog tags from PNW Pet Tags on 2/5/2022 for $34.98. Order #*****. I received an email on 2/22/2022 that my order had been packed and there was a **** tracking number provided Track Your Shipment: ********************** When you click on the tracking number it shows the shipping label was created but the package never left the facility. I do not know if this company is still in business? The last instagram post they have @pnwpettags was on January 25, 2022.

          • Initial Complaint

            03/26/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered 2 tags 3/7, sat in confirmed status. Received a tracking number 3/23 from **** that states waiting for parcel. Have attempted to call, email, message by social media, etc. no response. Trying to cancel and get a refund, or get an update on my tags looks like I may have just thrown $40 into the universe because it appears theres no one actually on the other end of this transaction.

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for pet tags through this company on 2/12/22. I received an email shortly thereafter that my order had been received, order #*****. On 2/23/22, I received an email stating that my order had shipped. When I checked the status on the **** website using the tracking number provided (Tracking Number: **********************), the website stated that a shipping label had been created but **** had not yet received the item. This is still the case as of today. I have sent the company numerous emails and also tried texting their customer service number, but only received a generic email stating that they had received my inquiry and would get back to me in 1-2 business days. I still have not received any specific information regarding when I can expect my order.

          • Initial Complaint

            03/23/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a dog tag on 2/21/22 from the Pacific Paw. On 3/9/22 I received an email with a tracking number and a message my package was sent. Actually, the label was created. No tracking info is available. I've emailed them twice with no answer. I want a refund. This company is a fraud.

          • Initial Complaint

            03/22/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered 1 Tag for *****- paid for via PayPal. Received an email on 2/14/2022 that it had shipped. Still have not received as of 3/23/2022. No responses to email inquiries- shows as label created only pre ship. Dont order- you wont get your product

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          375 NW

          Canby, OR 97013

          Visit Website
          (503) 765-5919

          Customer Complaints Summary

          10 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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