Complaints

• Initial Complaint

  02/04/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My wife and I signed a contract on 11/21/2024 for a tub to shower install. We explained that the *********************** would have to approve the install as they were going to grant funds for this project. It was supposed to be installed on (Monday) 1/6/2025. We received no notification that this would not happen on that day. After we contacted the Flagstaff branch, we were told that the install would be on 1/20/2025. The two workmen installed the tub to shower install very professionally and I would recommend them to anyone. The problem that I have is that the *********************** needs an Itemized Invoice of the work so I can be reimbursed for my expenses. I have even sent them a sample of an invoice they could use. We were told that they do business with the VA frequently. Apparently they dont.

  

  Business response

  02/05/2025

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them. Regarding your request for an itemized invoice for submission to the ************************ we understand the importance of this documentation for your reimbursement process. We are committed to providing the necessary details in a format that aligns with our standard invoicing procedures, while meeting the VAs requirements to the best of our ability. The local office team and management will follow up with the customer to resolve their concerns. If you have any additional questions please contact our customer service department at ************** prompt 1. 

  Customer response

  02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  02/01/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On December 16th, 2024, DaBella came to my mother's home and convinced her to sign a contract to get a new roof. They had shown her photographs of missing shingles and holes for her "roof". She didn't have the capacity to check the roof herself to see the validity of the claims, and agreed to a full roof replacement with a predatory loan of no interest if paid in full within 12 months. She did not make any payments to the company but signed financial documents on a tablet for a new account with a credit union and a loan, with only three days to get out of the roof contract and 30 days to get out of the financial loan. I discovered this interaction on January 12th, 2025, had my husband get on the roof and take photos proving there is no damage to the roof of which DaBella claimed, and immediately contacted ****** who has claimed to be a general manager. He requested my copy of power of attorney for my mother, which I have provided, and said he would get a formal copy of the documents my mother had signed sent to me. I had to make this request as, although they had her email and sent a "welcome to bring our customer" email to her, they never sent her a copy of the financial documents and contract that she signed. They delivered this document to me on January 17th, just past the 30 day time period to back out of the loan agreement. Since then ******* has been unresponsive to my emails to inquire on details of the agreement and a supposed discount he was willing to complete the roof for (previously it was approximately 40,000$ dollars to complete the roof replacement but he was now offering it for 24,000$.) my sister, who also has power of attorney, have been attempting to continue contact with the company to understand the ramifications for our mother and elderly grandmother who cosigned, but cannot get any definitive information at this point.

  

  Business response

  02/03/2025

  Thank you for bringing this matter to our attention.  We have submitted the customer's request to upper-level management at the local office and are actively working to resolve their concerns in a timely and efficient manner. Once resolution is completed internally the local manager will contact the customer with the next steps.  We appreciate your patience and will provide an update as soon as more information becomes available. Please feel free to reach out with any questions or concerns to our contact number is ************** prompt 1.

  Customer response

  02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  01/23/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Continue to ******* in our private neighborhood time and time again after being told to leave. Pushy aggressive salesman, make excuses and continue to trespass.

  

  Business response

  01/24/2025

  Thank you for bringing this matter to our attention. DaBella is committed to conducting business in a respectful and professional manner, and the actions described are not in alignment with our values or practices.
  We take your feedback seriously and will address the concerns internally with our local sales office, to ensure this matter is resolved.  If you have any additional concerns or questions, please feel free to contact us at ************** (prompt 1).

  Customer response

  01/24/2025

   
  Complaint: 22850602
  
  I am rejecting this response because the business didn't even ask for my address. I need to speak with someone local and get local support confirming no more salesman on our private property.
  
  Sincerely,
  
  ***** ********

  

  Business response

  01/30/2025

  Thank you for your response. Please note that the customer's full address and contact information were included in the original complaint, which allowed us to proceed with the necessary steps to address the issue. Additionally, we have placed the customer on our do-not-contact list for any future communications.  

• Initial Complaint

  01/22/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There are apparently nail holes from the roof into our ceiling and the run off from the new roof has been altered causing water to miss the gutter and hit the lower deck

  

  Business response

  01/23/2025

  Thank you for bringing your concerns to our attention. We understand the frustration this may cause, and we want to assure the customer that we are addressing these concerns internally. The local office will be reaching out to the customer to discuss the next steps for resolution. We appreciate your patience as we work to resolve this matter promptly. If there are any additional requests or concerns please contact us ************** prompt 1. 

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2023 Dabella installed a new roof on our home at ********************************************. Our gutters at the time had Leafguard filters installed, which had cost over ***** dollars back in 2022. The Leafguard filters worked wonderfully well, until in 2024 during the rainy season I noticed the gutters overflowing at different spots around the roof. I requested ********* to send someone to look at the filters. Leafguard sent a fellow named ***** to look at the filters. He took pictures of what he had found, which was that the roof installers for Dabella had removed the filters then reinstalled them innappropriately. He took pictures of the filters, many of which were mangled and twisted and obviously no longer able to perform their function. I contacted the local manager for DaBella, ****** ***********, and he came over and looked at the pictures and agreed that Dabella was at fault for the damaged screens. He asked for the phone number of the Leafguard follks, and I provided him with the number for ******* ******, the installation manager for *********. ****** assured me he would call them. I have contacted ****** via text messages (he doesn't answer his phone and hi mailbox is always full) and he ignored me. Then I texted him that I would be filing this complaint and looking into taking DaBella to court. At that point he texted me and admitted he had done nothing but wanted me to give him another chance. That was 3 weeks ago. He has still not called the folks at Leafguard and is back to ignoring my calls and texts. I would like DaBella to do the right thing and pay for the Leafguard folks to come over and reair the damages they caused.

  

  Business response

  01/21/2025

  Thank you for providing the details of your concern. We understand how this experience can cause frustration. After reviewing the situation thoroughly the local office will reach out to the customer within ***** hours to clarify and bring their request to resolution. If you would like to discuss this matter further or review the terms of your contract, please feel free to contact us at **************, option 1. We value your business and appreciate the opportunity to address your concerns.

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dabella installed my mother s new shower and shortly after installation found that the shower is starting to detach from the ceiling, and the shower handle is not attached behind the wall, so it is separating from the wall.I contacted the company for my mother and on December 16 they asked for photos. They responded with stating that they were going to forward it to the local office that helped with the installation and that was on December *******. We have not heard anything further and the issue has not been *********** mom does not speak English well and they had her sign up for financing so we are not sure exactly the final amount that shehas spent but the original stated amount was ******.

  

  Business response

  01/21/2025

  Thank you for bringing this matter to our attention. We have notified the local office and we are working internally to resolve this matter as quickly as possible for the customer.  The customer will be contacted within the next ***** hours with an update.  If you have any further questions or need additional assistance, please dont hesitate to reach out at **************, option 1.

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DaBella installed house siding January 2023. They did a horrible job and left caulking blotches all over my entire house. The installers didn't speak English so there was no communication with them. It was discussed at the final inspection with DaBella along with the broken screen and caulking of the house itself. (In addition to all the splotches on the siding). DaBella wouldn't do anything about the complaint and my parents took ill, which made me primary care giver so said complaint got put on hold. I went directly to ***** ****** and filed a complaint but they said it's not product defect just poor workmanship so they wouldn't stand behind it.

  

  Business response

  01/16/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused.  To resolve this and address your concerns appropriately, we have escalated internally to our local office. 
  Your feedback is invaluable, and we are committed to addressing this and restoring your confidence in DaBella. Please feel free to contact us at *************** prompt 1. 

  Customer response

  01/19/2025

   
  Complaint: 22817698
  
  I am rejecting this response because: it is only an acknowledgment! **************************** responded to me and said it was lack of poor workmanship. DaBella will no longer return my calls or reply to emails. Maybe I just need to hire an attorney? **************************** and the caulking company have both told me this issue needs to be pursued because it's just a case of not following instructions and poor quality workmanship
  
  Sincerely,
  
  ***** ********

  

  Business response

  01/24/2025

  The homeowner is actively working with our local office team, and a clear agreement has been established on the necessary next steps to address their concerns. As these actions are implemented, the team will maintain communication with the customer to ensure a timely and thorough resolution.

  Customer response

  01/24/2025

   
  Complaint: 22817698
  
  I am rejecting this response because: I have been in contact with DaBella and they have agreed that the quality of work that was done is unacceptable.  When DaBella gets the repairs done satisfactorily I will update this complaint .
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company uses a terrible "use car salesman" approach. I contacted the company for a quote. The salesman (*****) stayed almost all day, while I told him that I had two other meetings, which I ended up missing. I specifically told him that I just wanted a quote and wasn't going to do any work until the spring at the earliest. He said that he would get in trouble if he didn't close a deal today and wanted "just a small down payment" to get my project on the books for spring. I gave him $400 and agreed to schedule for the spring. after getting other quotes and realizing that the estimate was more than double what it should be, and after going around my house to evaluate the readiness of the project and realizing that spring was too aggressive of a schedule, I contacted the salesman and cancelled the project just two days later (they give you 3 days to cancel). The only reply was from the salesman that said it is complicated. I have not heard anything from the company or received my deposit back. Be wary of contacting this company. You'll get the relentless "what do I need to do, to make a deal today" approach. All I want is my deposit back.

  

  Business response

  01/10/2025

  Thank you for bringing this matter to our attention.  We have received your request regarding the deposit refund and have emailed you for further detail and clarification on the matter. Additionally, your request has been submitted to our local office for further processing. We regret that you felt pressured during your interaction with our sales staff.  This is not in line with the values and service standards of DaBella. Our team will be in touch with you directly as we work to resolve this. If you have any questions in the meantime, please feel free to contact us at ************** prompt 1.

  Customer response

  01/23/2025

  I was contacted by the business.  They responded saying that they are going to refund my down payment, however they have asked twice where to send the payment and I gave them the address both times, which they already had from the initial contact.  I have not yet received the refund.

  

  Business response

  01/27/2025

  Thank you for bringing your concerns to our attention. We want to inform you that your request for a deposit refund has been submitted and initiated within our system. The refund is currently being processed internally.
  Please allow ***** days for the receipt of the refund. We sincerely apologize for any inconvenience this matter may have caused and appreciate your patience as we work to resolve this for you.
  If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** prompt 1 or *****************************************

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted Deballa to replace all 4 windows and 1 of our sliding glass door in our townhouse. They were scheduled to come Dec 12th to install. We picked out the windows, trim, ect of what we wanted and we were set to get the windows installed. Day of the install (Dec 12th at 7:40 in the morning) I received a call stating the trim we picked was out of stock and had been and would be for quite some time. We had 2 options, we could delay the install until the trim was in stock (no telling how long that would be) or we could install the windows without the trim. Neither option was appealing to me day of. I called my husband and asked him to reach out and handle the installer. My husband was then given a third option of a different trim. I was not a fan of the color of the "other trim" but we had waited so long for new windows and were ready for the install that day so we decided to move forward. When the installers showed up the did not knock or ring the bell, they simply walked in. While we expected them, we also expected them to respect our home. We were told after all the windows were installed that our screen door to our sliding glass door was lost in the warehouse. We still do not have a screen door. We also have a crack in our bedroom wall under the window that was not there prior to the install. We have reached out many, many, many times to get some answers but each and every time we are pushed to the side with answers of "we are working on it and someone will get back to you". No one gets back to us. We always call them. We think it is absolutely ridiculous to pay $20,000 and this is the customer service we get. We are ready to stop payment and find a lawyer and take this to small claims court.

  

  Business response

  01/10/2025

  Thank you for sharing your experience with us. We deeply regret what you have experienced during your project, and we are committed to addressing your concerns promptly and ensuring timely resolution. We are working with the local office to resolve your case internally and ensure you receive an update. The local office will be reaching out to you for the next steps. If you have additional questions or concerns please feel free to contact us at ************** prompt 1.  

  Customer response

  01/10/2025

   
  Complaint: 22790631
  
  I am rejecting this response because: the local office has already said many times that they will address this issue and have not. We are almost at a month from completion and the lack of communication is beyond frustrating. 
  
  Sincerely,
  
  ***** ******

  

  Business response

  01/21/2025

  Thank you for sharing your feedback. We understand the frustration and inconvenience this situation has caused. Your concerns have been escalated to our upper management team, and we are committed to resolving them promptly. Please allow 2472 hours for an update as we work toward a clear resolution. If you have any additional questions or concerns, feel free to contact us at **************, option 1.
  

  Customer response

  01/21/2025

   
  Complaint: 22790631
  
  I am rejecting this response because: All of the communication with this company has been slow and the follow up has been absolutely non existent. The answer we received from a "manager" was utterly ridiculous. We will never be using this company again and will go out of the way to tell anyone we know not to use them. 

  
  Sincerely,
  
  ***** ******

  Customer response

  01/28/2025

  Dabella proposed a settlement of $300. There has been no indication of when. There has been no communication with the company since. It has been extremely frustrating as one of the biggest problems has been communication and lack of follow through. We did receive our screen door finally. But that was even a challenge with the instalar showing up over an hour later than the window we were given, 

  

  Business response

  01/31/2025

  Thank you for bringing this to our attention. We understand the customer's frustration and regret any inconvenience caused. Our team is actively working internally to address their concerns and complete all necessary actions as efficiently as possible. The local office will contact the customer once the process is complete. For any additional questions or concerns, please reach out to our customer service department at **************, prompt 1.

• Initial Complaint

  01/02/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Siding job completed on August 15th 2024. We were told by the ******* and in the contract we would be receiving a guarantee. I have called and sent email to them asking about the guarantee and that we have not received one.We still have not received a guarantee and it's been since August. We paid in full so we don't owe on this.

  

  Business response

  01/03/2025

  We appreciate your feedback and the opportunity to address your concerns regarding your siding warranty. We have spoken directly with the customer and are pleased to confirm that their request for the siding warranty has been resolved via email. We understand the importance of ensuring all necessary documentation is provided.  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************** prompt 1. DaBella is committed to the satisfaction of our customers and appreciate your business.

  Customer response

  01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩