Complaints

• Initial Complaint

  12/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Estimate included not only new shingles but an entire roof , alleging water incursion... Female of team's hard sell was rejected by me and she became rude and would not leave my property. I went away and when I returned a 1/2 hour later, their vehicle was still there. The male left me a voicemail which I immediately erased. This occurred on 12/7/24. On 12/9/24 a phone call from the company sought an appointment for an estimate ! I blocked the number.

  

  Business response

  12/23/2024

  We apologize for the experience you described during the visit to your property. We are addressing this matter internally, to ensure our team adheres to the highest standards of professionalism during every interaction with customers.  If you have any additional concerns or require further assistance, please feel free to contact us directly at **************, prompt 1. Thank you for giving us the opportunity to address this matter.

  Customer response

  12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DaBella has for the third time ignored my No Soliciting sign and banged on my home door while I was asleep. I work at nights, and this is very disruptive for me. City and state regulations prohibit door to door salesmen from soliciting when No Soliciting signs are clearly posted, as mine is.

  

  Business response

  12/20/2024

  Thank you for bringing this to our attention.  At DaBella, we strive to respect our community members' preferences and adhere to all applicable regulations. While we are not formally subject to solicitation rules, we take this matter very seriously and will address it internally to prevent further disturbances. Your feedback is valuable in helping us improve our processes. Please feel free to contact our customer service department at ************** prompt 1, if you need any further assistance. We are committed to addressing your concerns promptly and ensuring your experience with us improves moving forward.
  

• Initial Complaint

  12/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dabella came out to sell us siding for our entire house. After, what we thought was a good deal, ended up not being the deal that myself, my wife, and the sales person agreed upon. At first the sales person would contact us to tell us she was going to fix it. Now, we have contacted her numerous times and she either she says she will call us back and doesnt or just ghosts us. I have called Dabella and the phone just rings through and tells me it cant accept my call because the lines are busy at this time. I got ahold of the appointment line and they told me there was nothing that they could do for me. My credit has also been ran numerous times after we thought the deal was done with different loan companies that we didnt not apply to which tells me that the place they got the loan through could not give us the terms we agreed upon. I am trying to get them to come pick up the siding and take it back since its been an hassle and cant get ahold of anyone at this point. If they would just tell me they cant do it this would be resolved but not calling me or my wife back shows that there is no good faith with the company at this point.

  

  Business response

  12/23/2024

  Thank you for your patience as we worked to address your concerns. We understand the inconvenience that this situation may have caused.  To resolve this matter, we are pleased to confirm that we have reached a mutual agreement to ensure the customer's satisfaction moving forward.. If you have any further questions or require additional assistance, please dont hesitate to contact us directly at ************** prompt 1.

• Initial Complaint

  12/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dabella is using predatory practices. I have not requested their service. They continually contact me by phone, text, and knocking on door, even claiming to have an appointment. I ask them to stop contacting me. They will not stop. I want nothing to do with this company. I want them to stop pursuing me or anyone at my address.

  

  Business response

  12/12/2024

  Thank you for sharing your concerns with us. We take your feedback seriously and have taken prompt action to address your request. Your information has been added to our Do Not Contact list, ensuring that you will no longer receive calls, texts, or visits from DaBella. At DaBella, we are committed to creating positive experiences for our customers and regret any discomfort or inconvenience caused. We respect your preferences and are continually working to improve our practices to prevent similar situations in the future. If you have any additional questions or concerns, please feel free to reach out to us at **************, prompt 1. We appreciate the opportunity to resolve this matter and value your feedback.

  Customer response

  01/07/2025

  Dabella uses predatory practices. I did not request their service. They continued to contact me by phone, text, and knocking on my door, and even claimed to have an appointment on multiple unsolicited visits. Each time, I asked them to stop contacting me. They said that they would stop, but they did not stop until I reported them to the BBB for their predatory behavior. Their response to the BBB complaint did not acknowledge or address their predatory behavior, but did say they have added me to their Do Not Contact list [once again]. My advice to anyone reading this is, you do not want to be on their "Contact List." I don't know how I got on it. It's very difficult to get off of it. Please do not contact me again!

   

  -----

   

  Thank you,

  **** ********

• Initial Complaint

  12/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I cancelled a work order with dabella in Feb 2024. I cancelled a week later in mar 2024. They are now reporting to the credit agencies, that I am missing payment for months. On an account that doesn't exist. This is the worst business I've ever heard of. Now they are adding interest to a debt that was never opened.

  

  Business response

  12/16/2024

  We regret that we were unable to reach an agreeable resolution with the homeowner at the time of installation. While we understand the customers perspective, we must clarify the facts of the situation.

  The customer initially requested to cancel their contracts on 2/29/2024. However, following further discussions, the contract was renegotiated, as evidenced by the pricing addendum dated 3/5/2024.

  The window project was successfully completed and signed off by the customer. However, the custom bath project was refused at the time of installation. Since our products are custom-made to fit each home, and the customer declined installation and efforts to resolve the matter, we were within our contractual rights to require payment of 50% of the project cost. To accommodate the situation, we reduced the late cancellation fee to cover the cost of the custom materials and labor already incurred.

  We remain committed to providing quality products and services and regret that we were unable to achieve a resolution satisfactory to all parties in this instance.

  Customer response

  12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  12/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had made an appointment for someone from DaBella to come give us a quote for either painting our house or all new siding, they looked over our house and said we need all new siding, I from the start said I will be getting multiple quotes. He then took a long time because of no phone service due to power outage, finally had a quote for us of $79,000 we said that is a very big number and we still want to get more quotes, but we wanted to see if we could even get a loan approval with them for if we did want to use them, he could not load anything on his tablet only his phone, so he read it to us and we thought we were signing everything for a loan approval. We finally said goodbye and that we would let him know when we have made out decision. Then he called me multiple times the next day but I still didnt have phone service due to power outage, I texted him though and said we are still getting quotes but I cant contact anyone because my cell service so it will take some time to get quotes, he then tried calling me a couple days later, on Saterday, I did not pick up because I felt he was being pushy, but he texted after saying our loan was approved, I asked how much time with have to decide, he said we just need to go into our email and sign the approval before it expires. I then later that day texted him saying Thank you for your time, but we are going a different route. I didnt hear back from him till two days later when he showed up at my door still trying to convince me to go with him, after I got him to leave, he called later that evening and after another 15 min of him trying to convince me why we should go with them he finally said well you are still getting quotes, I dont know how that helps you because you are already under contract with us this was the first time he ever told us we were in a contract with them, we asked how we can cancel the contract we didnt know about he said we can pay half of what we owe to cancel.

  

  Business response

  12/16/2024

  We appreciate the opportunity to address this complaint and provide clarification regarding the situation.

  The customer did sign and receive copies of their contract at the time of the appointment, as is our standard practice to ensure transparency and proper documentation. It is important to note that while the customer proceeded with signing, the deposit was never pulled, and the project was ultimately canceled per their request.

  We understand that there may have been confusion regarding the loan approval process and the contract terms. However, we strive to clearly communicate all aspects of the agreement during the appointment, including the customers rights and obligations. We regret any misunderstanding that occurred and appreciate the customers feedback.

  At **********************, we prioritize professionalism and respect for our customers decisions. We have ensured this project was fully canceled and no deposit was taken, and we consider this matter resolved. Should the customer have any further concerns, we welcome the opportunity to discuss them directly.

  Customer response

  12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed a contract for a new roof with DaBella, felt pressured into buying, after like a 5+ hour sales call marathon. Had some buyers remorse and decided to wait til spring to get the new roof, get three quotes, do it the right way, not rush in and make ***** decisions, etc. I hand delivered the Notice of Cancellation to the business office on the 3rd business day following the contract signing. The general manager claims to count Saturday as a business day, and so the 3rd day is now the 4th, and they are going to withhold $1500 for expenses they incurred. I was never provided an install date, and the job was supposed to be 4-6 weeks out for lead-time. I have not been able to contact anyone other than the national call center the local office has not picked up repeated calls, even to the number provided via the call center, which is different than the local number listed, which just directs you to said national call center. As of yesterday evening the check had not cleared our bank account, but I was advised by my salesman the ** said it had been cashed, Im guessing on Tuesday, after I had delivered the Notice of Cancellation at 9:15 am.

  

  Business response

  12/11/2024

  Thank you for bringing this matter to our attention. We have thoroughly reviewed the details of your account and the timeline of events and have determined that the date referenced for the cancellation period was incorrect. As such, your Notice of Cancellation was submitted within the appropriate timeframe. We apologize for any confusion or inconvenience caused during this process and your full deposit balance will be refunded to you. We appreciate your patience while we are processing this.  At DaBella, we strive to provide a positive experience for our customers and regret that this situation did not meet your standards. We appreciate your feedback and will use it to ensure better clarity and communication in the future. If you have any further questions or concerns, please do not hesitate to contact us directly at ************** prompt 1. 

  Customer response

  12/16/2024

   
  Complaint: 22641048
  
  I am rejecting this response because:

  A truck showed up at my house to deliver roofing materials today, 8 business days/13 calendar days after notice of cancellation. My wife was here to refuse delivery, but I am concerned that the materials would have been left in my driveway if no one had been home. This only serves to reassure me that I made the right decision in cancelling this contract- we received no notification that materials would be delivered today, no one reached out to see where they should be placed. Even before we cancelled, when meeting with the sales ***** we were adamant that we did not want this project to begin until after the first of the year. Was the plan to block my driveway for at least 2 weeks? The only conclusion I can make is that this was a last ditch effort to force us into a job that we don't want, aren't comfortable with, and already cancelled within the required time frame. 

  
  Sincerely,
  
  **** ******

  

  Business response

  12/23/2024

  Thank you for bringing your concerns to our attention. We apologize for the inconvenience this may have caused during the cancellation process. We have completed all necessary actions as requested, to ensure the customer's satisfaction moving forward. If you have any further questions or require additional assistance, please dont hesitate to contact us directly at ************** prompt 1.

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a quote from Da Bella for new gutters and composite siding. Two fellows were here for about an hour and a half and checked my house siding and existing gutters and came up with a quote for both projects and then each separately. I told them that I wasnt able to commit because of extenuating circumstances which I revealed to be health related. They were professional but a bit persistent and lowered the cost several times. I explained that it wasnt about the money, more about issues with health that could prevent me from going forward.Since that day, I have had calls from Da Bella several times a day. I have answered the call several times and have been asked to consider another visit to get some promotional quotes that might be lower. I told them I wasnt interested at each call. I asked them to quit ********** has gotten to the point that I feel Im being hounded by this company. Just this experience with the persistent and often phone calls has made me not likely to ever consider them for any service.

  

  Business response

  12/10/2024

  Thank you for sharing your experience. We are truly unhappy to hear that our follow-up calls have caused frustration and inconvenience. This is not the experience we aim to provide, and we sincerely apologize for the persistence the customer may have encountered. We take these concerns seriously and have added the customer to our internal Do Not Call list. Please note, however, that it may take up to 30 business days for the calls to stop. If you need any further assistance or have additional concerns, please dont hesitate to contact us at ************, select 1. We appreciate your feedback.

• Initial Complaint

  12/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I can provide a detailed letter if needed. I was sold a walk-in tub with shower. The information I was provided was not explained. The tub I was delivered was not what I expected. I received a "soaker" tub when I expected a jetted tub. After checking prices, I realized I was extremely overcharged. The manager has refused to make things right. Apparently, integrity and honesty do not matter, only the bottom line. A "soaker" tub can be purchased for $2,000-$3,000. I was charged $13,000 and received a "special price" of $11,000 because in was an overstock item. I had two phone calls from the manufacturer letting me know the product was headed to production. I made repeated phone calls to the local office with not satisfaction. I was told repeatedly "we have a signed valid contract." I was deceived. I did not ask enough questions. I trusted the company management to be honest. I can provide a more detailed letter with dates and all the calls I made and visit to the DaBella office to try to gain resolution. I am 76 years old and have been taken advantage of by trusting others to be honest.

  

  Business response

  12/13/2024

  Thank you for bringing this matter to our attention and allowing us the ability to work with you to ensure your satisfaction. Per our conversation with the customer, we have come to a resolution that is satisfactory to all parties and will continue to work with the customer through completion of discussed resolution. 

• Initial Complaint

  12/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $20,000 tonthe business for new windows. The windows have a lifetime warranty. Within the past 2 years I have had 3 windows fail. 2 due to mechanical defects and one is leaking water into my house. Thw first 2 windows, I filed a claim and the company initially denied the claim, but finally approved and sent parts to fix the windows but was told that I had to do the repairs myself or hire someone to do it for me. The windows remain inoperable. The 3rd window failed about a month ago and is leaking water into my house. I have contacted the company multiple times and the issue is not resolved. The latest communication, which occurred today on 12/5/24, I was informed that my claim was denied through their warranty services. I either want the company to rectify and fix their mistakes or give me a full refund so I can get a different company to get quality wondows.

  

  Business response

  12/13/2024

  Thank you for bringing this to our attention. We have escalated the matter to our manufacturing and warranty partners. We can also confirm a service ticket has been opened to address the matter and will continue to work with the manufacturer and customer and ensure a resolution is communicated. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩