Complaints

• Initial Complaint

  12/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $20,000 tonthe business for new windows. The windows have a lifetime warranty. Within the past 2 years I have had 3 windows fail. 2 due to mechanical defects and one is leaking water into my house. Thw first 2 windows, I filed a claim and the company initially denied the claim, but finally approved and sent parts to fix the windows but was told that I had to do the repairs myself or hire someone to do it for me. The windows remain inoperable. The 3rd window failed about a month ago and is leaking water into my house. I have contacted the company multiple times and the issue is not resolved. The latest communication, which occurred today on 12/5/24, I was informed that my claim was denied through their warranty services. I either want the company to rectify and fix their mistakes or give me a full refund so I can get a different company to get quality wondows.

  

  Business response

  12/13/2024

  Thank you for bringing this to our attention. We have escalated the matter to our manufacturing and warranty partners. We can also confirm a service ticket has been opened to address the matter and will continue to work with the manufacturer and customer and ensure a resolution is communicated. 

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired DaBella to do gutters and contacted them this summer thru their customer service line and numerous employees about getting a fix that my gutters after less than a year shouldn't have. I even have direct numbers and supplied pictures and no ONE has gotten this fixed. This is a very easy thing to fix and make right but they continue to provide **** poor service.

  

  Business response

  12/10/2024

  Thank you for bringing your concerns to our attention. After conducting a thorough review of your gutter project, we have provided you with detailed information to address and resolve your concern. We have also issued you a $25 gift card to reimburse you for the disputed amount as part of our commitment to ensuring your satisfaction. We regret any inconvenience you have experienced and remain dedicated to resolving this matter fully. Please dont hesitate to reach out at *************** prompt 1 if there are further questions or concerns we can assist with.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Dabella to reside our home.They started in August and it took them about a week.The installers did a poor job with the trim and the siding is not flat and there are places that aren't over lapped and there are exposed areas.We have tried to solve this with the manager and most of the time there is no communication with the company.The company sent a installer from out of town and his opinion was to do it all over.That is the last that we heard from Dabella.The manager said he would call to let us know what was to happen and it,s been over a month.

  

  Business response

  12/13/2024

  Thank you for bringing this to our attention. Your concerns regarding the quality of the siding installation and trim work are important to us, and we are committed to addressing them appropriately. To move forward, we have scheduled a meeting with our installer at your property on December 17th to thoroughly evaluate the situation and determine the necessary steps to resolve the issues. We are taking your feedback into high consideration and will work diligently to ensure your satisfaction. We appreciate your patience and understanding while we work through this process. If you have any additional questions or information to share prior to the meeting, please do not hesitate to contact us directly at1-855-322-3552 prompt 1. 
  

  Customer response

  12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They never sent my warranty like they said. I was told I would have it in 2 weeks and it's been 4 months. As far as I'm concerned ******* is a acam

  

  Business response

  12/03/2024

  Thank you for reaching out and sharing your concerns with us. We sincerely understand how frustrating it can be to experience delays, especially when it comes to something as important as your warranty documents. We truly value your patience and the opportunity to address this for you.
  

  To ensure this matter is resolved promptly, we have submitted an email to you containing all of your warranty documents as requested. If you do not see the email, please check your spam or junk folder, and dont hesitate to let us know if you need us to resend it.
  

  At DaBella, we are committed to providing timely and reliable service to our customers. Your satisfaction is very important to us, and we strive to make sure every interaction reflects the high standards we aim to uphold. If you have any additional questions or concerns, or if there is anything else we can assist you with, please dont hesitate to reach out to us at ************** (prompt 1).
  

  Once again, we truly appreciate your patience and understanding, and we are grateful for the opportunity to serve you.

• Initial Complaint

  11/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****************************** left me with damaged gutters on the front of my home. Additionally, I did call the sales person to let him know, he said he would talk to his manager about this. He also said he would becoming to check the installation and roof work, however, he never came and its been five months later. I also made a complaint to customer service about the damaged gutters, still no response. I am now replacing the gutters at my own expense and over $1,000. I would like Dabella Roofing to have someone come out to ensure everything was installed correctly and pay for the damage done while installation occurred. This is not a minor damage, such as a rose **** but a costly damage to the front of my home. I will be going to court to resolve these two issues.

  

  Business response

  12/03/2024

  Thank you for sharing your concerns with us regarding your gutters. We have carefully reviewed the details of your complaint, as well as the terms and conditions outlined in your contract. DaBella is not responsible for any damage caused by debris from roof removal, nor any siding, gutter, and/or gutter cover repairs or painting (please refer to page 3 of your contract). This information was included in the agreement to ensure transparency before your roofing job began.

  We completely understand how unforeseen issues can be frustrating, and DaBella makes every effort to ensure that our customers receives quality service. While we are unable to take responsibility for the specific repairs outlined in your complaint, we want you to know that we greatly value your business. If you have any further questions or need clarification, please dont hesitate to contact us at ************** (prompt 1).
  Thank you for your feedback. We appreciate the opportunity to address your concerns.

• Initial Complaint

  11/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company's marketing practices are aggressive and misleading. Their solicitation is unwanted. They come to our property and without proper disclosure that they are just a private company they say that they are doing inspections for the neighborhood and ask what time they should come for an appointment. We have never asked for their services or ever engaged them. I want them to stop soliciting at our property.

  

  Business response

  12/02/2024

  Dear *******,
  

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience our marketing practices may have caused you. At DaBella, we strive to engage with potential customers in a respectful and transparent manner, and we take feedback like yours seriously to improve our approach. We appreciate your feedback as it helps us uphold the highest standards of professionalism.

  
  DaBella is not subject to solicitation rules, but we are more than happy to address this for you internally.  At this time, we are unable to locate your records based on the contact information this complaint was left under. Please give us a call at ************ select 1, so we can address this matter accurately and add you to our Do Not Contact list immediately.

   

  Customer response

  12/05/2024

   
  Complaint: 22604701
  
  I am rejecting this response because:

  I should not have to use any additional time to call this company when I have no business relationship with them. 

  Here is my address: ***********************************

  This is all the personal information this company should require in order to be added to it's do not contact list.

  
  Sincerely,
  
  ******* *******

  

  Business response

  12/18/2024

  Thank you for providing us with the additional details needed to process your request. We sincerely apologize for any inconvenience caused. I want to confirm that your address, ***********************************, has been added to our Do Not Contact list. Moving forward, you will no longer receive any communications from DaBella. We appreciate your patience and understanding as we work to ensure your preferences are respected.

  Customer response

  12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DaBella has issued a judgment against me. I am trying to purchase a new home. They are refusing to send the ****** company they pay off amout to move forward. It's been a week and they will not return a call back to the ****** company or me.

  

  Business response

  12/02/2024

  We sincerely regret any confusion regarding the balance of the outstanding judgement and appreciate the opportunity to provide clarity on any lingering disconnects. Prior to receiving this complaint, we confirmed the outstanding amount and supplied the updated invoice directly to the consumer to ensure mutual understanding. We are happy to provide this once more in the event it was missed. As previously communicated prior to this filing, we will provide an update when the judgement has been satisfied to the courts to clear your title. If that are any additional concerns, please don't hesitate to contact us at ************** and select option 1.

• Initial Complaint

  11/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DaBella came to my home early 2024, looked at my roof and told me and my husband that the roof needed to be fixed fast/urgently. Discussed with sales men (2 of them) that I didn't want to go over 300 for monthly payment. The sales men went over some numbers and it would be 350 monthly. They assured me it wouldn't be more than that per month. **** financing has me paying 474 a month and adds on ************************************************** go over financing paperwork, all was said was we are in the range we discussed (350) and the contract were in my email to sign. I was quoted ****** (roughly) for the roof, my loan is over ****** and continues to be added to due to the interest as i am financially only able to make the minimum payment of 474. I feel lied to and mislead by the sales team. I would like DaBella to pay the difference and interest and or send paper work to Aqua financing to fix what they have done as none of these payments were what was discussed. Had the sales team told me the correct amounts I would not have gone through DaBella or accepted the financing from Aqua finance. I spoke with Aqua financing and they are reaching out to DaBella. I called DaBella and told them my concerns. I was told the regional manager of DaBella would be in contact with me, they have not done so. I had difficulty getting the contracts and billing breakdown information from both Aqua Financing and DaBella, after multiple phone calls I was finally able to get it sent via email. Please help if possible

  

  Business response

  12/02/2024

  Please know that we take these concerns seriously. Our team has recently reached out to the customer, but according to our records, we have not yet received a response or callback. We are actively addressing this matter internally to better understand the situation. We are more than happy to continue working with the customer to address this and ensure everything is handled as appropriately as possible. Please have the customer reach out to us at their earliest convenience so we can assist further. They can contact us at ************, select option 1.

  Customer response

  12/11/2024

  I've not heard from DaBella my phone records show this.  I've called twice and been told the regional manager would call me. No response. I've gotten no emails and no txt messages. 

  My formal complaint is I was quoted ****** (roughly) for my roof,  they put my loan for ******. Was told, verbal that my payment would be 350 (roughly) as that was what I could afford. My minimum payment is 474, my interest is 302. The interest is not included with the minimum payment so my bill is now over ******. The sales team did not go over financing paperwork with me.  They told me to sign the contract in my email and financing was at what was discussed. I would like DaBella to either pay the difference or send paperwork to Aqua finance company to fix thier mistake as this has been a huge financial burden on me and so stressful its effecting my every day life. I've already spoken to Aqua Financing and they told me if DaBella would send paperwork they would fix my loan. 

  Customer response

  12/12/2024

  My formal complaint is I was quoted ****** (roughly) for my roof,  they put my loan for ******. Was told, verbal that my payment would be 350 (roughly) as that was what I could afford. My minimum payment is 474, my interest is 302. The interest is not included with the minimum payment so my bill is now over ******. The sales team did not go over financing paperwork with me.  They told me to sign the contract in my email and financing was at what was discussed. I would like DaBella to either pay the difference or send paperwork to Aqua finance company to fix thier mistake as this has been a huge financial burden on me and so stressful its effecting my every day life. I've already spoken to Aqua Financing and they told me if DaBella would send paperwork they would fix my loan. 

  Desired Resolution: Billing Adjustment

  

  Business response

  12/24/2024

  Thank you for bringing your concerns to our attention. We understand the importance of clarity and transparency, and we would like to address your concerns directly.

  First and foremost, we want to emphasize that DaBella is not the financier of your loan. All financing arrangements, including monthly payments, loan terms, and interest rates, are managed and finalized directly between the customer and the financing company, ************. While our team provides payment estimates based on qualifying questions during the project discussion phase, these estimates are subject to the terms set forth by your chosen lender.
  It is the responsibility of the customer to review and confirm the terms and conditions of the financing with the lender before signing any loan agreements. This includes understanding the final monthly payment, loan amount, and applicable interest.

  We have made multiple attempts to contact you to discuss your concerns and provide assistance; however, we have been unable to reach you. Since you have already signed and approved the loan terms directly with ************, we regret to inform you that DaBella cannot modify the loan agreement or the payment structure.

  We are committed to providing support where possible and encourage you to reach out to us at, ************ opt 1, if you would like to discuss this matter further or if there is anything else we can assist with.

  Customer response

  12/24/2024

   
  Complaint: 22592635
  
  I am rejecting this response because: DaBella has not called me. I have called DaBella several times, representatives trekking me I would recieve a call back with no response. They never contacted me. Their sales team knew they were being dishonest. It was an international act on thier part.Deception implies that the salesperson is knowingly providing false information to the customer to make a sale. 

  Ethical concerns:

  Lying to customers is considered unethical business practice and can damage customer trust and loyalty. 

  Forms of deception:

  This can include outright lies, omitting important information, exaggerating product features, or creating false urgency. 

   

  
  Sincerely,
  
  ****** ****

  

  Business response

  01/14/2025

  Thank you for bringing your concerns to our attention. We regret that you are dissatisfied with the situation and understand how frustrating this must be. However, we want to clarify that the financing of your project is handled directly by **************, and any issues regarding loan details, monthly payments, or interest rates are beyond our scope of control. We strongly encourage you to follow up directly with Aqua Financing for any concerns about your loan or payment structure. They are best equipped to provide detailed explanations and address adjustments, if applicable.

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I had my house re-sided by DaBella the company they hired did a is terrible job. In the process of the instal of the siding the company DaBella hired did damage to the face of the siding and tried to cover it up. The damage is in multiple locations throughout the house. I have been in touch with Dabella and they said that they had a crew ready to come and remove and replace the siding until today the 19th of November. I got a call from the manager named Sunny telling me that they can only come out and sand it and do touch up paint which is unacceptable. I have had many people that DaBella sent over say the siding needs to be redone to have it repaired properly. I have been chasing them over a year on this subject and the siding has a 30 year warranty. We paid a lot for this product that would last and the company will not properly fix it.

  

  Business response

  12/10/2024

  Thank you for reaching out. After thoroughly reviewing your situation, we have determined that we can offer a service option to repair the concern, although we are unable to move forward with redoing the entire project. While we understand that you have declined this option, we remain committed to working with you toward a mutually agreeable solution. Please dont hesitate to contact us at ************** (prompt 1) to discuss next steps.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get a problem resolved with company since April 2024.When the roofers did their job they did not repair the roof before placing the roof tiles on; also they did not complete their job and part of my roof is exposed to the elements. They also damaged my swamp cooler. I was told I ******** reimbursed a $1,000 the damage done. As of today I have not been reimbursed. I have called many times and have been told by customer service they will escalate the issue. But there is never any communication back.

  

  Business response

  12/05/2024

  We have spoken with the customer directly and this matter is resolved. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩