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          Business Profile

          Payment Processing Services

          PayRange Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Payment Processing Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Order Issues
            Status:
            Answered
            Stealing funds without stating washers

            Business response

            01/17/2025

            Hello ********,

             

            Thank you for your review and I sincerely apologize for your experience. While we are not the machine owners, we definitely want to ensure that you have received your proper refunds. Please email us at ********************************** and I'll ensure that you receive your refunds! Thank you again! 

          • Initial Complaint

            12/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            This company **** me $70.25 and it was deposited into the wrong account so they stated they would send me a paper check yet I have not received it. I keep getting the run around when I call to check the status.

            Business response

            01/24/2025

            Hello ******,

             

            Thank you for contacting PayRange and we are so sorry about the confusion regarding your refund.

             

            If you could please email us at ********************************** and provide your account details, I can look into this for you and ensure you get sent your refund ASAP. 

          • Initial Complaint

            12/02/2024

            Complaint Type:
            Order Issues
            Status:
            BBB unable to locate business
            I downloaded Pay Range, singed up and deposited money but was unable to wash my laundry after the account was closed without explanation. After three days still no reply from my complaint to Pay Range customer support.

          • Initial Complaint

            10/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            To delete my Payrange account on any iPhone it says change password, deactivate or delete account so when I press delete account it say email etc not set up contact support team on an android phone there’s no delete option on a computer there’s no delete option which means they suppose to delete it on there end and they giving me a hard time to delete if I want my information removed and account deleted so I can start over. As I asked them to

          • Initial Complaint

            10/01/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I have been trying to get in contact with company for several weeks. No one answer the call. I can only leave a message or send an email. I tried calling over 10 times and left 5 messages and two emails. The washing machine at my apartment complex does not work. My money was not returned. I requested a full refused. I paid $2.35 three times and the washing machine does not work . I also loaded $15.00 with my visa on the mobile app that i can not use. I am requesting a full refused off the app and back into my visa ending in 9907.

          • Initial Complaint

            09/25/2024

            Complaint Type:
            Product Issues
            Status:
            BBB unable to locate business
            I requested a refund on 9/23/2024 since the machine was broken and I sent the video of the broken machine. I previously reported this machine the week prior and I received a email that the technician was dispatched and fixed that machine. They didn’t fix it and didn't put an out of service sign. I believed the machine was working and it wasn’t. I was refused my $2.00 refund. This is an ongoing issue and very problematic. I don’t have the energy with all of my health issues to deal with all of this drama and it seems to be some scam going on between PayRange and Wash App. This has been going on way too long! The next step is to report them to my bank or regulatory agency.

          • Initial Complaint

            09/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            On 9/7/24 and on 9/14/24 I paid to upload money into my account with Payrange so that I could do my laundry using the Payrange mobile app. Each time I was charged $25 to my Amex credit card for a total of $50. I made multiple unsuccessful attempts to start the washing machine on 9/7 and 9/14 using the app. The machine did not start, but nevertheless I was charged $2.75 per attempt. A total of $30.25 was deducted from my Payrange account ($2.75 x 11) even though the machine did not start on these occasions. I sent an email for each time the machine did not start and asked Payrange to credit my account for their faulty machines. They credited me back only $5.50 ($2.75 x2), saying that I had exhausted my "refunds" for the month; however I explained to them that it was not a "refund" since I was not provided any service or goods for the money I had already paid. Then they told me to contact another company who they said was the owner of the machines. I contacted the other company, LA Call Center, via email as instructed and asked them to credit me the remainder of the money owed to me, but they did not reply. I contacted my landlord since the washing machine and dryer are on my lease as "amenities" that I am paying for. My landlord said he could do nothing since he doesn't own the machines; he leases the machines to Payrange, he said. I told him this is bad business practices on behalf of Payrange and him because I am being charged money for a service that I am not being provided. I told him and Payrange that I would file a complaint if they did not refund my money, so this is my complaint. It is my hope through this complaint that the BBB can hold Payrange accountable for what I understand to be bad or fraudulent business practices and return to me the $24.75 I am owed from them. Thank you in advance for your attention to this matter.

          • Initial Complaint

            08/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Did 2 $100 transactions to put credits on my PayRange account and then my account was suspended before I could use it even once. I am still not able to log in to use my credits or request a refund. I have called and emailed PayRange and they will not respond at all. I just want my money back.

          • Initial Complaint

            07/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I tried to put money on my account to do laundry and saw that it would take 3-5 business days to fund my account. I put in my credit card info and the funds were available immediately. I contacted customer to have the transaction cancelled but was told it was too late and I needed to wait 5-7 business days.. return was issued under the wrong name and returned my deposit. I’ve made several attempts to contact the company and have gotten no response.

          • Initial Complaint

            06/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            On December 2023 I downloaded the PayRange app and added $50 from my PayPal account. I have not been able to access these funds since December. I have not been able to use the app at all and I am seeking a refund. I reached out to payrange and they are being unhelpful with my request for a refund to $50

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          9600 NE Cascades Pkwy

          Ste 280

          Portland, OR 97220-6831

          Visit Website
          (855) 856-6398

          Customer Complaints Summary

          103 total complaints in the last 3 years.

          24 complaints closed in the last 12 months.

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