Reviews

I been try to get my money back from the company for now 8 months no one picks up and when they do call you back its at 11 pm. And they said they will send me a check for my $24 but nothing yet. I email them I did everything I could and nothing I work hard for my money and not to be given away for free

My building used to use Payrange and has since removed their service. I had a balance on my account to which they claimed they would refund and that their "billing department" would get back to me. They have not and I have followed up on numerous occaisions.This company should be shut down as it is stealing customers money and not responding. Sadly, it is far too long for me to file a dispute with my credit card but BUYER BEWARE. If I could select zero stars, I would.

Thank you for providing your feedback! We sincerely apologize for your experience thus far and would love to take a look into this for you. A member of our team will be reaching out to you directly to get this resolved for you. Please keep an eye on your email and this will be handled with the utmost priority!

This app charges you more than the price listed on the laundry machine and doesnt give you the difference back. At best its misleading people into paying the laundromat extra and at worst its stealing the difference for itself. The app also has intrusive ads, poor user interface and frequent glitches, but its the theft that really bothers me

Hello, we sincerely apologize for your experience. Please sense us an email at ********************************** and we can put you in contact with the owner of your machines! They will be able to assist with the pricing. Additionally, we would love to help you resolve your request regarding the ads in the app. We look forward to hearing from you!

I used the app several times. Was just getting to build a likeable relationship until I experienced a problem with their customer service email system. I was owed a refund but instead they took my balance of what I had remaining in my account. I sent a few emails. First was ***** expected a dollar refund to when I viewed my balance it was taken to leave me with zero remaining. I needed that money to use to dry my clothes. How you tell someone you are expecting a refund to have the balance taken . I called there customer service phone line and all the call center says isbthey are not availuable. This is a biogus system .

We sincerely apologize for your experience thus far and would love to take a look into this for you. A member of our team will be reaching out to you directly to get this resolved for you. Please keep an eye on your email and this will be handled with the utmost priority!

Lost access to my account after resetting my phone.A Human being never answered my calls, always had to leave voicemails.Took four to five days to return a call and email. They gave me redundant advice."Use the correct login credentials" they said.(Why didn't I think of that?)They asked if my number was still the same when my email/complaint expressly stated, even repeating, the fact my number had changed, which implies they never read the email or they didn't care to remember anything they read.A Payrange Employee contacted me by phone had no power to help me back into my account.I wonder why even call me if you can't help me, AT ALL BY ANY MEANS.Just wanted to chat?Technical support is NON EXISTENT.I Resorted to disputing the charges on my credit card rather than to fight them for a refund.FELT like fighting a pitbull for a scrap of meat.

Oh no! We sincerely apologize for the troubles you've had with the app and with our support. If you would be willing to reach back out to us at *********************************** we would be happy to reattempt to locate your account for you.

Oh what a huge hassle and raised prices again clean the black mold out give us a moneys worth of clean and dry

We sincerely apologize for the troubles you've had. While we are not the machine owners, we would love to be able to connect you with them. Please contact us at ********************************** and we would be happy to point you in the right direction. Thank you.

They are thieves. I just had another incident today that the machine didn't spin out my stuff. I called I gave them the machine number she took the machine number I told her I needed my money back because I had to redo the load. She told me to redo the load but I'd have to do it at my cost because I don't get reimbursements. I have lost so much money in our laundry room. I have lost probably more money than I've spent doing laundry. I have to use these machines. This company laughs all the way to the bank. What kind of company denies reimbursement? They know their machines are junk. And they know that every time somebody uses one if something goes wrong they're going to just keep your money. It's shameful. You people at pay range are shameful. I've had dryers that don't tumble where my clothes just come out hot and wet. Washing machines just eat my money and never turn on. I've even had my laundry locked in the machine because the door wouldn't open. Today one load turned into three loads. This is ridiculous. Not only that they force you to buy or put money on the app that you'll never be able to use it all because the machines are set up at a percent that will never equal what they make you put on their cards or on the app. I've got four or five cards that have odds amount of change on them that I can't use. If that's not a obvious thief. I wish pay range would just close shop, you are terrible, awful people.

We want to sincerely apologize for the experience that you have had this far. PayRange is not the machine operator, but rather the payment provider. We are unable to assist with machine related issues, but would love to assist with your reimbursement for this experience. Please email us at ********************************** and we can assist with your refund while also assisting with getting you in contact with the owner of the laundry machines are you utilizing.