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          Business Profile

          Sporting Goods Retail

          Hooper Gun Works

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Sporting Goods Retail.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/23/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 11/24/24, I ordered (1) EGL-SLIDE23-CH-RMR-BLK (a specific Glock 23 pistol slide version) thru HGW and paid ****** to them. On 12/3/24, I received the order, immediately inspected it, and saw that they sent me the WRONG item. I instead received (1) EGL-SLIDE23-CH-RMR-ELITE-BLK (a different Glock 23 pistol slide version than what I ordered). On 12/10/24, with a HGW return authorization form, I mailed back (free return shipping was not provided to me) the WRONG item to HGW. I did however request that I also be reimbursed for the return ship fees that I incurred via E Mail and thru clear notations on the completed HGW return authorization form. It cost me $9.50 for the return ship fees that I incurred ***** track nu. 9500 1145 1159 4345 5007 50). The $9.50 fee was also affixed the outgoing parcel mailed to HGW as well.HGW received the returned parcel and ONLY refunded me the initial ******. They did not refund myself to date for the additional $9.50 (for the return ship fees I incurred). I E Mailed HGW several times in RE to this matter-and no response of any kind to date.Thus, I am asking the BBB to intercede here and hopefully this can be resolved there after (with myself getting refunded the additional $9.50 in question).

          • Initial Complaint

            11/14/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I ordered a slide from this company on ****, I was not able to access th return label from the website, so i returned the item to the company to their return post office box, about two months ago, they have returned my money, nor have they answered any of my 5 separately sent emails, so they have received the item back in their possession, and are attempting to keep my money as well, that's stealing as far as I'm concerned, and **** is of no assistance either, I can't even access the transaction on **** anymore but I do have the transaction numbers and tracking numbers of the items received from them, as well the return tracking minded l numbers attached below, I highly suggest not purchasing anything from these dishonest people. I am requesting a full refund, i will consider placing a lein on this company soon if my money is not returned for 100x the amount owed to me. For a total of $28,000.00

          • Initial Complaint

            10/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Made the order October 1st havent received any updates about tracking when the site says 1-3 business days for updates its been 5 days with nothing.

          • Initial Complaint

            07/30/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Company never shipped my item and will not respond to emails or phone calls

          • Initial Complaint

            05/22/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I've mad a purchase with this company and would like to cancel it. I have not been able to reach them through email or social media with no response. There is no contact number to speak to some one. There is no customer service.

          • Initial Complaint

            03/22/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order ****** I purchased a Glock 19 slide that immediately broke. It started peeling back in front of the ejection port. I contacted Hooper Gun Works, amazingly received a reply, and they sent me a return shipping label with tracking number 9400 1112 0623 8145 0948 97 on about 6/12/2023. I returned the slide the next day and when I checked tracking, confirmed it was received a couple of days later. That was the last I heard from them. I have emailed them multiple times and there is no response from them. I wrote to them again yesterday (3/21/2024), as a general customer asking if they had a contact phone number I can call them at with questions, received a reply that NO, they don't have a phone number. What legitimate business does not have a phone number? Since the initial return, my 2nd of 3 slide I ordered has also failed in the exact same place, which is an obvious manufacturing defect. I am looking for a refund (approximately $250) for both of the defective G19 slides. I have copies of all emails that I sent, copy of the shipping return label, account number, and any necessary information that *** be needed by Hooper Gun Works to resolve.

          • Initial Complaint

            02/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a Glock 19 complete upper slide Feb 17th and haven't received any updates info or response as far as shipping and or delivery and have since not received the item and pretty sure I'm not going to receive it. Invoice ***** for order ******

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered from HGW on Feb 18, 2024 and on their website they speak about a fast out the door time, business immediately processed my payment however its now been just under 10 days with no response from HGW after quite a few attempts on my part. Id really just like my order or my money back honestly..

          • Initial Complaint

            11/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            ordered an item from the company and needed to exchange it. tried multiple times to contact them over the past 2 months and haven't received a reply

          • Initial Complaint

            10/03/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            One slide functioned perfectly and one had dimensions that would not function with the manufacturers -GLOCK parts Reported the problem to the company/Hooper gun works, on their form and have had no response.They do not provide a phone contact number on their website so direct contact is difficult.

            Customer response

            10/25/2023

            No response from the company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Wilsonville, OR 97070

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          Customer Complaints Summary

          18 total complaints in the last 3 years.

          8 complaints closed in the last 12 months.

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