Complaints

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a repair for a 2018 Ford that is under warranty. They refuse to give us a loaner vehicle or to expedite the repair. I have a serious medical condition that requires transportation to the hospital on a weekly basis. I just want a loaner vehicle until the car is repaired and returned to me by the dealership.

  Business response

  05/15/2024

  The customer's work does not dictate that a loaner is provided or paid for by the servicing dealership. The customer can rent a loaner or rental car, however because it's not covered under the warranty, he would have to incur the cost associated. This information was given to the customer. 

   

  Jason M*****

  General Manager

  Customer response

  05/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The initial contact with the business, it was stated and reiterated that we could not go without a vehicle as I have pressing medical issues and require transportation. I was assured and reassured that a loaner would be available at no cost to me by the customer service representative and Mr. M*****. I believe the business should be bound to these guarantees, as they were offered voluntarily by the business and intimates an implied contract / agreement for services rendered.
  
  Regards,
  
  ****** ****

  Business response

  05/15/2024

  The customer stated I promised a vehicle to drive. I have never met this customer and have never promised any customer in the last 10 years a vehicle to drive in service. No other person here told the customer he would recieve a vehicle to drive. 

   

  Jason M*****

  General Manager 

  Customer response

  05/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No, we did not meet in person. It was via phone. When I called to confirm the status of the loaner, the customer service representative became combative / defensive, and would not give me their name. I was referred to Mr. M***** during this second call, to which he did not pick up nor return the call.
  
  Regards,
  
  ****** ****

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took My mothers 2010 **** f 150 to get inspected on Mar 24. This vehicle only has ***** miles into there shop. ***** miles out of there shop, on there invoice. Invoice says brake linings need immediate replacement, tire tread depth is 3/32 need to replace all four tires. Invoice has a total on bill of *******. Invoice number is 6891DF. Womens name on invoice *****************************. ************************************ Dubois Pa. *****. Told them to pull vehicle from shop would take in somewhere else. Took vehicle to Sierzegass Auto Repair, *************************** on April 2, 9 days later at 10:00 am. Mileage in was *****, on repair order *****. Pulled RF brake pad 12B. Pulled LR 12B. All four tires gauged at 10/32. Passed inspection with no replacement of anything. Siergas auto repair does not have any knowledge of this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩