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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 5/25/2023 I ordered a set of replacement door locks for my ******* from CJ Pony parts, they were advertised as direct fit replacements. They were not direct fit, and for them to work I had to use the actuator arm off the old set. Once installed the locks work poorly, and require a fair amount of jiggling to get the key into the lock. I informed CJ Pony parts of the issue on 7/20/23, and have yet to receive a response.
Business response
07/28/2023
I have reached to the customer on other platforms where he submitted the complaint did not have any contact information. Will reach out to him now that we have an email to contact with.Customer response
08/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************Initial Complaint
07/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I specifically ordered a console addition which was designed for a 1965 ******* with a factory installed console. I was sent an item which is for a car without a factory installed console. This web site in ordering does not upload an item number until payment is made. I have emailed CJPONY repeatedly and only receive back circuitous emails with no offer for resolution. They desire return shipment of this product across the country (although sent from PA) which costs over 100.00 at cheapest rate which over half of the product cost. This is not my first problem with CJPONY and I find their service to be far from satisfactory.Business response
07/24/2023
We have taken care of the customer. She has received a return label to send back the incorrect part. Once it is received a refund will be processed.Customer response
07/24/2023
At this time CJPONY has sent a shipping label for return of the item. It should arrive with them Thursday. At this time they are to send the correct part.Customer response
07/25/2023
I am pending closing this concern until the correct item is shipped which is what was to occur. At this time CJPony is to receive the return item on Thursday July 27.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
07/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered parts on June 1st.Shortly after the order I received an email that one of the parts was discontinued.As of today (07/13/2023) the part remains orderable on their website after they said they would get it taken down. ********************************************************************************************************** as the two parts I ordered are both needed to tune correctly, I politely asked for a cancellation of the order and I would source my parts elsewhere. I was quickly notified that they could not stop the order. I advised them to contact ***** to stop the shipment which they did. ***** was able to stop 1 box from shipping. The other box did not arrive until June 26th at 9pm.I have requested a refund over 30 days ago and have yet to receive it. The order is financed through Affirm and I am accruing interest and making payments on an order that I do not have.I paid for ***** overnight shipping to get the 2nd box back to them after it took them a week to tell me that I would have to pay for the shipping. They then refunded the shipping? As of today I have escalated this issue with many emails, calls and chat and they still say the same thing. "I have to contact returns in LAs Vegas and check the status" then I hear nothing and start over.Business response
07/14/2023
I will be follow up with the cust looks like a refund was submitted on 6-1-2023Customer response
07/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:The company never issued a refund due to a box of the shipment missing. That box showed up 25 days later. I overnight the box to the return facility that they provided and the return facility signed for the box.
I insured the shipment in preparation for issues given the sever problems this company has.
The company says it was never delivered. They advised me to open a ***** case. ***** is looking into the issue as they said they delivered it. The finance company Affirm also has a dispute case open on the company as they have not received the money owed to them (for which I am accruing non refundable interest charges). So I do not accept this response as the person responding is not qualified to make the statement given as they have not researched the 12 plus tickets I have open with CJ Pony Parts.
Regards,
*****************************Business response
08/09/2023
We have issued a refund on 7-17-2023 for the amount of $1553.80. Reached out to the customer to see what else we can do to help resolve the issueInitial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/6/22 I purchased a **** ****** ***** back gate table kit for my stepdaughter for Christmas. The cost was $221.54, and was charged on my **************** through ******. Since this was a summertime use accessory, she didn't open it until recently. I am past the dispute stage of 90 days, so filing a complaint is my only recourse. The company sold me a previously returned item, misrepresented as new, with the return authorization number and invoice still inside from the previous buyer that had returned it for these obvious reasons. All they did is send it out as new to me, missing hardware. I have been back and forth with them, just trying to get them to send out a full hardware kit and I'm getting nowhere. They have assigned a case # ****** to it, but they are not acting on it with "good faith" practices.Business response
06/07/2023
I will be looking into the issue and following up with the customer to help get it resolvedInitial Complaint
05/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a suspension kit on 4/20 invoice #******** part number ********* for $647.66 and was told this was in stock ready to ship. After several inquiries and phone calls to CJ Pony (on hold forever/no email response) I still do not have a ship date from them. Either ship the parts or issue a refund, please. Sadening that I have waited a month and now have had to open a dispute with **** to see if they can help...Business response
05/30/2023
Order was delivered on 5-26-2023 *****************************************************************************************Initial Complaint
05/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 05/17/23 I researched seat covers on line and found described in their posting, CJ Pony Parts, (*** ***** WHITE FULL SPORT STANDARD SEAT UPHOLSTERY)! On the site to order it gives you 6 choices and I choose the WHITE! Upon arrival I saw that they were in fact not white as advertised! Thus I called the company and was told that the color was the color of the 66 seat covers back then! I have included a picture of the seat covers next to mine and they are defiantly not WHITE, WHICH IS HOW THEY ARE ADVERTISED, and also emailed them reference the discrepancy! I was issued a return authorization number in an email but no shipping label! Thus I emailed them reference this issue! Was told by ********************* at CJ Pony Parts that I could use the shipping of my choice but I have to pay for SHIPPING! If it was my mistake reference the order then I would feel obligated to pay shipping but being the listing states WHITE ., in numerous places, and no where does it say that they are the color of the 66 seat colors! Thus I feel that CJ Pony Parts is obligated to pay for return shipping!!Business response
05/30/2023
I will be in contact with the customer to get this issue resolved quickly.Customer response
06/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
05/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a bumper cover for a 93 ******* back April 30 Iv asked for a delivery date or tracking update and cant get in touch with these people for all I know they haven't even shipped my stuff horrible customer service I honest don't know how a business would stay open with this lacking of customer service!!Business response
05/17/2023
The customer issue was resolved the bumper cover was originally lost by ****** We have sent out a new one on 5-16-2023 2nd dayInitial Complaint
05/02/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Invoice #: ******** Order Date: March 4, 2023 Called the sales rep to help me look for disk break conversation kit. Told me to Order CJ ************** Disc Brake Conversion Kit With Drilled/Slotted Rotors Front/Rear Mustang Automatic V8 1965-1966 Which I did. So I placed order. Got the part mechanic tried to put on and said it didnt fit. Called a second time said there was no such a thing for the car I needed. So I got all the stuff back and shipped it back. So 3 weeks go by and I dont hear a thing. I called and they gave me run around. So I emailed. I emailed them stating that the part given to me was wrong in matter in fact the sales rep gave me wrong info. Which a ********************* answered and stated there was no such thing of me ordering of that part with any rep. I relied and told her I got the part number becusse its expensive part and I wanted to go though *****. Wanted till weekend to be over to answer me and tell me that there is no such call. Made me feel like I was a lier and at the end get the stuff back or they keep it and no refund. So for someone elses mistake I have to payBusiness response
05/03/2023
I will be researching the issue and follow up with the customerCustomer response
05/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered parts. One of the 2 boxes were damaged in shipping. Was told to inspect parts and found they were damaged. Was told they we cosmetic scratches and was offered a small discount. Said I ordered brand new and that’s what I want. Said they would review return request and that I might have to pay to send back. Unacceptable. I want to return because I ordered brand new and didn’t get it. Also was not given the opportunity to deny acceptable of package from shipping company (***) Was left on porch. Customer service is terrible.Business response
03/07/2023
I will be reaching out to the customer. We have already set up the RMA with a return labelCustomer response
03/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
01/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I recently ordered an axle back exhaust kit from CJ pony parts on 1/9/23. What I got was a used open box that was obviously returned. When I contacted CJ pony parts, the person I talked to said he was sorry that happened and they would take care of it. I have tried to contacts someone by email and telephone. No one answers my emails and gives me the run ground on the telephone they just tell you what want to hear, thats if they answer. All I'm asking is for them to Replace with a new axle back kit for my car, not a returned used kit. I dont think I should have to pay for return shipping for their mistake. In all I am looking for a new axle back exhaust kit and a prepaid shipping label for the parts they sent me.Business response
01/27/2023
I will reach out to the customer. I do see we have contacted the vendor that supplied the part to the cust and waiting for a response.Customer response
02/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Contact Information
Customer Complaints Summary
64 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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