Complaints
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a product from CJ Pony in January. I never received it and contacted CJ pony. They advised it was delivered and contacted the Carrier and there was nothing they can do. I financed from ****** so since they were the ones financing, I thought they would be able to do something. I finally heard from ****** and they said I need to contact the Carrier that delivered it. I did as they asked and because it took too long to hear from Affirm, they said they could not open a claim and that CJ pony never called them to tell them the issue. CJ pony will not return calls or emails and just say my result is closed and so does affirm but yet I have my credit score affecting me now. i Have done everything I possibly can, and I am not paying for something I did not receive, and they will not issue a credit or another item. I have all documentations and still they do nothing. Just because it says it was delivered does not man people do not make mistakes or if it got stolen.
Business response
04/19/2022
We have been in touch with the customer. There is a dispute with ******, we can not issue any refund until this has been canceled. There is a request to have a supervisor contact him.Initial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My order was canceled yesterday but I haven't revived my money back. I didn't cancel it they didBusiness response
04/19/2022
Reaching out to the customer to verify they received the refund back as the charge was voided.Initial Complaint
04/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted cjpony parts to cancel and order. The rep was extremely rude but the order was cancelled. A few days later I find my account is charged for the product that I cancelled. I have tried multiple times to get in touch with the company to be reimbursed the funds. I can not get through them. I have been successful with getting through to them through social media but they will not resolve the issue. I would like the money refunded to me ASAP and an explanation on how and when this was done.Business response
04/19/2022
We have been in contact with the customer and have issue a full refund via check which was mailed out on 4-12-2022. The customer should have receive the checkInitial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Started out by trying to cancel an order, was told the item was already shipped. Then was sent a return label to return and refund me my money. ************ Is the tracking number for said package. Delivered back to them and signed for by “****” on March 15th. I've tried to get me refund and have yet to get any money returned or response from them of when I would get my return.Business response
04/01/2022
I am reaching out to the customer to let him know I am going to work on getting the refund processed. Will give him my contact information.Initial Complaint
03/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a performance exhaust from this business on last Thursday evening totaling over 700 dollars. ***** delivered me the incorrect package on Saturday because it had two shipping labels. One being mine and another customer that the package was actually for, that contained urgent time sensitive cold packed medicine. The driver wouldnt take it back immediately until I opened it and reported it to their customer service. After I did he came back on Monday and took the package from the porch unattended. CJs and myself both filed a claim. They contacted CJs back and supposedly it was denied. And they said they can't do anything about it. I would like a refund or a replacement package.Business response
03/18/2022
I am reaching out to the customer to help get this resolved. I am contacting ***** to get more information on the delivery.
Initial Complaint
03/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed in order for a gas tank in october or november of 2021 and called to cancel the order, the order was never cancelled and was shipped and delivered and i never received the item. now they are saying there is nothing they can do and i am basically out of luck of 300 dollars. such a horrible company!Business response
03/18/2022
A supervisor was in contact with the customer on 3-14-2022. They were going to send out a replacement at that time but customer wanted a credit instead. He did not want the replacement, he wanted store credit. I will be emailing him to remind him of the resolution that was given on 3-14-2022Initial Complaint
03/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a light and a fender cover 1/15/22, remembered I had a coupon code, so I went to cancel my original order. The only place you can do this is https://www.cjponyparts.com/contact-us/****/, when you call the number, they send you to the form. So I filled out the form within five minutes and they send me both orders. I called to ask why, This required a phone call back, two days later, because they were "too busy". I missed their call, so I had to call again. They called me back and the line was complete static. So I had to call back again, they do not call more than once. I call back, they put me in the queue AGAIN and call me back two days later. They said they had already shipped it, So I needed to pay for return shipping. I filled out the form to cancel within five minutes and there is no other way to cancel and you're saying you shipped it within five minutes? I doubt it. I told them it was their mistake they sent it and that I submitted the cancellation, so I was not paying return shipping. I would GLADLY send it back with a label though. The items are still unopened and able to be sold. Transfer to a supervisor, which requires a call back. At this point, I had already filed a case with my Credit Card company, they said I was liable and needed to work with CJs. Supervisor tells me "Ok I need to see the credit card finds you liable statement and I can process this". He sends me the email 2/21/22, I reply at 7:09pm. (frommatthewcj and dispute.png) That was the last I heard from them. Called Saturday, 3/12 to see what was going on, entered in the queue for a call back. I receive a phone call today (3/13) saying I need to pay for return shipping because "it was already shipped". I am in line for another call back from a supervisor. At this point I feel I am getting the runaround. I just want my money back - and will gladly ship back this order they erroneously sent. I just need a label.Business response
03/18/2022
I have been in contact with the customer, to help resolve the issue. He has filed a dispute with ******. let him know that once he cancels the dispute I will be able to assist him.Customer response
06/30/2022
This is in regards to issue ********. I have yet to receive a refund to my credit card from CJ Pony Parts. I sent them their products back 5/14/22.
Desired Resolution:
Billing AdjustmentBusiness response
06/30/2022
The customer was refunded on 5-31-2022 for the amount of his items. It was applied to the original from or payment. He was also given a return label for the return and did not pay the return shipping cost.
Initial Complaint
03/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I've done plenty of previous business with CJ Pony Parts previously with no worries. Now there's a serious problem and their customer service out and out declines to address. I ordered an AWE track edition exhaust system for my ***** **, invoice #********, and at check out CJ gives what they call their "best deal" for shipping: $133 for the exhaust ordered on 28 February Monday, delivered 3 March Thursday. This is the first option and is literally highlighted as the best deal. Check the tracking number on Wednesday now the delivery is for 4 March Friday; check the tracking number Friday delivery is now 5 March Saturday. What did I pay the $133 for?! Call customer service and they refuse any satisfaction saying if I had ordered overnight or 2 day I would have grounds but they cannot help in this instance. What did I pay the $133 for then when free shipping is just 3 more days out?! Blatantly deceptive. Keep the lousy $133 and you will never have my business again.Business response
03/09/2022
Hello,
We have resolved this customer's issue. He posted a review on both ****** and ****. I assisted him and refunded back the $133 on the 7 March 2022. The refund should back in the customer's ****** account.
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Contact Information
Customer Complaints Summary
64 total complaints in the last 3 years.
14 complaints closed in the last 12 months.
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