Complaints

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a DoorDash gift card for $25 to be delivered via text message on 6/20/22. Gift card was not received from GiftYa.

  Business response

  06/21/2022

  
  Thank you, ********, for sharing your comments. 
  

  I see the order from June 20, 2022.  We have no record of any support request from you or the gift giver.
  

  The gift notification was just resent to your recipient and a team member will be calling you today to insure a positive experience.
  

  GiftYa offers several options for gift redemption including 1) linking the gift to your regular Credit or Debit card, 2) selecting a traditional digital eGift card, or 3) selecting a VISA card.
  

  GiftYa provides extensive 24x7x365 client support:
  

  Live person at 1-855-534-5222
  Online at www.GiftYa.com/support
  Chat
  SMS
  

  I have sent you and email so you have my full contact information.
  

  Richard C****
  Chief Operating Officer
  *********************** ********* ************ *** ****

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 5/27/22 I ordered two egift cards for my college daughter. A $50 Panda Express and a $25 Dunkin Donuts. When she went to redeem them, they were $0. I attempted to call the company, but no LIVE person ever comes to the line, they just redirect to online. Thus, I filed a resolution ticket on 6/6/22. The response I got was>>> Thank you for contacting us. After reviewing this order, I see that your daughter has successfully redeemed her gift as a traditional Dunkin eGift. Unfortunately, after a GiftYa is exchanged for an eGift, we are no longer able to issue a refund. To access her eGift, please advise her to go to her account, select the gift, and click View eGift. She should see a screen containing the gift code and a QR code that can be scanned when making a purchase at Dunkin. For further assistance using her eGift, please have her contact Dunkin's customer support. More information can be found using the link below. Use as an eGift ****Please note my daughter is very cognizant on how to redeem/use these cards. As I have sent her many times in past, from other sites. So the ERROR is not on our part. Which obviously they can see as she never REDEEMED/USED them. Since there is no LIVE contact, and the cards have ZERO value, I really think this is a SCAM.

  Business response

  06/07/2022

  Thank you for the call this morning and sharing your experience, ******.  I am happy to hear you have had previous positive experiences with GiftYa.
  
  I apologize for the frustrating experience for you and your daughter.  Simply select Option 9 when you wish to speak to a team member 24x7x365.
  
  As promised, I research your order and interaction with GiftYa support team.
  
  June 6, 2022, 10:40AM ET your support request received
  June 6, 2022, 10:48AM ET your support request answered confirming your daughter already exchanged the Dunkin’ GiftYa for traditional Dunkin’ eGift Card
  June 6, 2022, 11:56AM ET you responded your daughter was still having trouble
  June 6, 2022, 1:26PM ET support responded including sending you a PDF of the Dunkin’ eGift Card number, PIN and verified $25 balance
  June 6, 2022, 8:44PM ET you posted BBB message
  June 7, 2022, ~9:00AM ET I contacted you by phone (thank you, again, for your time)
  June 7, 2022, 9:29AM ET you advised support you wanted a refund for Dunkin
  June 7, 2022, 11:25AM ET support confirmed your refund had been processed for Dunkin
  
  During our call you did not share that you had initiated a payment dispute with PayPal.  Once the dispute was initiated, we removed the balance from the Panda Express gift card and refunded your money (which is why the gift card had a $0 balance).
  
  GiftYa.com is committed to providing the highest possible level of prompt, professional, and personal service.  Supports is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  In the future you may wish to use a more traditional eGift from www.GiftCardGranny.com or www.PerfectGift.com.
  
  I sent you an email, so you have my full contact information.  Please contact me if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

  Customer response

  06/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Giftya did issue a $25 refund to Paypal, and I have enclosed a copy of that refund.  But Giftya also made the 2nd gift card for Panda Express $0, as noted in Giftya's response to the complaint....see excerpt below:
  

  During our call you did not share that you had initiated a payment
  dispute with PayPal.  Once the dispute was initiated, we removed the
  balance from the Panda Express gift card and refunded your money (which
  is why the gift card had a $0 balance).

  ***So if both gift cards are $0, why is the refund not the total amount of purchase of $78.90 and only $25?????
  
  Regards,
  
  ****** **********

  Business response

  06/08/2022

  Client had multiple more interactions with GiftYa support this morning (June 8, 2022) by email and phone.

  Client advised the full refund of 100% of purchase paid is being refunded.

  Client indicated she would advise BBB that everything was taken care of.

  ***********************

  Customer response

  06/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  04/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was trying to reach customer service, which is the number that they give you to call, however they don't actually have any customer service on the weekend. So what the heck do I have to do to get help? Like, why would they have a number to call, have you able to speak with someone if they aren't customer service? Who did I speak with then? They should have 24/hour customer service or don't have a number to call if they can't help. The two people I spoke with stated that they would submit a request ticket, which is ok and all but who the heck did i speak with and why wasn't it customer service.

  Business response

  04/24/2022

  Thank you for sharing your experience, ****** 
  
  I see your support request yesterday (Saturday, April 23, 2022) at 3:14PM ET.  I also see the response and resolution at a couple of hours later at 5:52PM ET.
  
  GiftYa has always offered 24x7x365 telephone support. We are actively expanding the GiftYa support team & options for contacting us to stay ahead of GiftYas incredible growth.
  
  Supports is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  Please contact me, or any team member, if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  ***********************

  Customer response

  04/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ********

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/20/2022 Ordered $40 Uber eats gift card from gift ya Paid $40 plus $1.95 process fee Recipient never got It’s a scam I would like refund. The cust service number is automated only. No way to get a person

  Business response

  04/22/2022

  
  Thank you for sharing your experience, ****** 
  
  We have no record of any support requests from you.  Please contact us and it will be our pleasure to immediately assist you!
  
  When you wish to speak to us by phone, please select the option to speak with a representative.
  
  Supports is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  Please contact me, or any team member, if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩