Complaints

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a virtual gift card on 5/16/24 for my nephew. I was not aware that he would not be able to use it in store and only able to use for online purchases. I immediately tried contacting perfect.com, however never able to reach a human. I also wrote via chat that if the virtual card can not be used in store I would either like a refund or for them to send a physical card to my nephew. Several requests were put in advising a team member would be contact me within minutes. I have never heard from any support representative and was only ever able to speak with the BOT. The gift card I purchased has never been used as I needed to go with another vendor to get the type of card that would be useful for my nephew. It has been almost a month with still no contact from perfectgift.com. I would like to receive a full refund as I tried to contact this company numerous times with no resolve.

  Business response

  06/12/2024

  Hi *******
  Thank you for reaching out and we apologize that your recipient had an issue with your card purchase. Our records show that you reached out to us 05/25/24 regarding this, we responded and did not hear back. We called earlier and have also reached out to you separately by email to offer you any additional support or assistance.
  Please let us know by email reply if you need any additional assistance.

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The consumer is stating I did not reach out until 5/25, that is in correct as you can see in the screenshot I provided I reached out to them the same day within less than an hour of my purchase. I also tried calling but you are unable to speak with a live person when calling. They are advising they reached out to me and did not get a response. I do not have any email correspondence with them regarding this issue other than a support ticket was submitted several times and they are saying they contacted me however I have never received a phone call and/or voicemail from this company. I believe it is completely wrong that they are stating incorrect information as I said earlier I tried reaching out to the consumer less than an hour after the purchase. I should be issued a refund as they never contacted me like they stated
  
  Regards,
  
  ****** ******

  Customer response

  06/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did a Google search for "Target e-Gift Cards" and thought I clicked on a link for Target. Instead it was "PerfectGift.com" and after finalizing the transaction and providing my credit card details I realized I purchased this from the wrong vendor. I have outlined the buyer experience "path" below: 1) Did a Google search for Target e-gift card. 2) The top result was with the Target Dog thumbnail photo 3) I clicked on the link and completed the purchase 4) I was sent to the Perfect Gift landing page that read I would receive a confirmation email to verify my email. 5) The email read as follows: Your order is placed and pending! Your order *************** has been placed and is currently pending processing. ?The processing of this order requires your email to be verified. Please click the button below or follow this link to verify your email address. 6) I checked my WellsFargo online checking the the charge had already been posted. 7) I used the chat bot on the Perfectgift.com but there were no resolution options. 8) I called them at ************. The automated system provided no options to cancel my order. The service options are for gift card recipients or for someone interested in buying corporate gift cards.

  Business response

  06/11/2024

  Dear *****
  Our support team have reached out to you directly with respect to this review. We trust we have professionally resolved the issue.

  If you have any further concerns please do not hesitate to reach out to us.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ***** ********

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a virtual gift card from perfect gift.com. They charged my bank account but I never received the gift card. I can’t reach a real person to get help.

  Business response

  05/09/2024

  Hi ****
   
  We are very sorry for the issue that you have experienced with this gift. Though we have successfully sent the gift to your recipient multiple times, your recipient's company domain is most likely blocking our emails causing them to not receive it. 
   
  We do see that you have submitted multiple support requests and we also talked to you on the phone yesterday. We have tried to call you again and left a voice message with more information. 
   
  Your order has now been refunded in full for the purchase and your bank should process the refund from their end within a few business days. 
   
  Please feel free to reply to any of the emails that we sent if you have further questions or concerns.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a $100 gift card by email to be sent to my niece as a Christmas gift. I received no response to the order. My niece did not receive the card. The charge appeared on my credit card on 12/25/2023. No gift card was ever sent. I had no way to contact the company. I realized it had been a scam, so I contacted my bank on 12/26 to ask them to remove the charge. The bank replied that they would investigate. I did not hear from the bank until 10 weeks later, 3/7/2024. They replied that my claim is denied because: "Evidence shows the refund policy was provided to you at the time of your order." What evidence? I did not receive any response at all. I did not receive an email or any other response from the company. They charged my account and disappeared. I am shocked and disappointed by my bank, Truist.

  Business response

  03/18/2024

  **** *******
  We tried to reach out to you today via call and email. We were unable to get connected with the number from this review. Please see the email communication we sent and let us know how we can assist you.
  
  "We received your inquiry about the $100 Target eGift card you sent your niece last Christmas that was not received.
   We were able to locate the gift and it shows that the recipient is *******************
   Please advise if you wish to get the eGift resent or if you want to get a refund for this order.
   Please accept our apologies for any inconvenience caused. 
   Thank you and we look forward to your response. "
  
  If you respond directly to the email I am confident our team will get this resolved for you!

  Russell D* *****
  Director of Customer Care
  *************************
  ************

  Customer response

  03/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  

  
  I would like to thank you for your help on this matter. I am happy to let you know that the company I complained about, PerfectGift.com, responded immediately and fully refunded my money. I have thanked them, and I consider the case closed. 
  
  In my opinion, they should make it easier (or even possible) for a customer to be able to contact them directly. That would have avoided the need to contact you.
  
  I deeply appreciate your help.
  
  ******* ********

   

   

   

• Initial Complaint

  03/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered an e-gift card online as a gift. Recipient never received it. Spent hours trying to get ahold of company and no one ever responded. There is no way to talk to a live person. The chat feature is entirely unhelpful. It says it will create a ticket and someone will respond within “minutes” and no one ever responds.

  Business response

  03/21/2024

  **** ***

  We are sorry to read about this experience. In our investigation we found these events:

  -The first support ticket was submitted by ******************** at 1:22pm est on Friday. 
  -We responded via email 4 minutes later that the gift was resent.
  -Over the course of the next 20 min 5 more tickets were created. 
  -A further response was sent that the gift was resent.
  -The gift was accessed at 2:56pm est and the recipient requested a plastic VISA and the VISA card is on it's way.
  
  If the card does not arrive in 5 business days please feel free to get back in touch with us and we will gladly help.
  
  Thank you

  Russell D* *****

  Dir. Customer Support

• Initial Complaint

  01/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received $100 Visa Gift Card from Perfect Gift on 1/22. I went to activate it in 12/27/23 on their website. I went to use the card on 12/30/23 and the restaurant told me it wasn’t working. I went back to the site and noticed transactions that occurred immediately after the card was activated, by someone else for transactions in Arkansas and Ohio. I am in CT. I am certain that the vendor was either hacked or is part of the scam and I never shared the card with anyone or even tried to use it prior to 12/30/23.

  Business response

  01/02/2024

  Thank you* **** *or posting your comments with the Better Business Bureau.
  I see you have had several conversations with Client Support since December 15, 2021.
  Your card was Activated January 31, 2022, and had no activity until December 27, 2023. 
  I am sending you an email, so you have my full contact information for any personal support.
  Thank you!
  Richard C****
  Chief Customer Officer
  *********************** ********* ************ *** ****

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May I purchased a $500. debit card for my cousin David Williams and I sent it back to Co. on 8/4/23 because they never put my $500. on the card. We both tried and it was empty. Either send card with my money on it or send my money back to me. I sent letter and card back to them so they have everything. I kept a copy of card.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a gift card from my employer. Less than a week later the entire balance of the card was gone. Spent at a target in Brooklyn when I live in another state. And no one is trying to refund my Money. This is a Complete waste. I want the entire Amount of my gift card! How can someone spend the money when the card was never used and the number was never shared. None of these charges were mine. This utterly unacceptable.

  Business response

  12/28/2022

  Thank you, ******, for sharing your comments with the Better Business Bureau.
  

  I see your support request on December 27, 2022, at 4:36PM ET and the response 17 minutes later at 4:53PM ET.  As shared, gift cards are like cash and controlled by anyone with access to the card numbers.
  

  I am sorry to hear about this unfortunate situation.  Based upon your report, it appears someone gained access to your card number.  This can happen in various ways including entering your card number on websites designed to steal card numbers or lacking proper security.
  

  Your card was delivered to your email address on December 20, 2022, at 3:16PM ET.  You opened the email and activated the card with the full $150 balance on December 21, 2022, at 11:49PM ET.
  

  The first purchase was made on December 22, 2022, at 8:39PM ET at what appears to be an anonymous billing site.  Additional card usage at other merchants described as anonymous billing and dating services websites
  

  Wishing you a safe and happy holiday season!
  

  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

• Initial Complaint

  07/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a $300 digital gift card from my previous employer via email. The card number was never shared, lost, or distributed by myself, nor has my email been compromised, however there are multiple charges, reversals, and declines that clearly indicate fraudulent activity to the extent that only $1 remains on the card at the present time. Perfect Gift support refuses to investigate the fraudulent activity, refund the balance, or resolve the matter in any manner. The transaction history for the card shows a clear pattern of fraud. Additionally, I never activated the card for purchases, something they should be able to trace by IP addresses. I request the Perfect Gift refund the $299 in missing funds.

  Business response

  07/11/2022

  
  Thank you, ***** for your message / review this morning with the Better Business Bureau and for the phone call today.
  
  I am very sorry to hear about your experience.  I see your support request from June 27, 2022, at 12:20AM ET and the customer service response 1 hour later at 1:20AM ET.
  
  I see your $300 digital VISA card was issued on December 4, 2020.  As you see in your transaction history, card use began 11 months later November 11, 2021.  There is only 1 successful transaction on your card. 
  
  As discussed, the best course of action for any transaction you do not recognize is to contact the merchant for details.
  
  As promised, I have sent you and email so you have my full contact information.  We are available to assist you in any possible way.
  
  
  Best regards,
  Richard
  Chief Operating Officer
  *********************** ********* ************ *** ****

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received gifts cards from perfectgiftcard.com. for Christmas On February 26,2022 I made an online purchase for shoes using my perfect gift card which is a Visa card. I received the shoes they were to big so sent them back. I received an email in May stating my shoes have been returned and the company I purchased shoes from has refunded my money. So I went to perfect giftcard.com to check the balance. It says the refund is declined. I called perfectgiftcard.com and they said nothing could be done because the place I purchased shoes from wasn't using correct transaction number. I called company to let them know refund won't go through and told them what perfectgiftcard.com said. They said that was not on them they have refunded my money and the perfectgiftcard.com is responsible. So I would like my money back. Also I have returned other items purchased with said card and now wondering how I'm gonna get that money back??

  Business response

  05/13/2022

  Thank you for sharing your experience* ******* and the call today. 
  
  PerfectGift.com is committed to providing the highest possible level of prompt, professional, and personal service.
  
  Thank you for your kind understanding.  Prepaid gift cards can have purchase returns refunded to the card if there is a matching original purchase (exact merchant name and purchase amount).
  
  Supports is available 24x7x365 by:
  
  Phone
  Email
  Online
  Chat
  SMS
  
  I sent you an email, so you have my full contact information.  Please contact me if I may be of any assistance. 
  
  Thank you,
  Richard C****
  Chief Operating Officer
  ***********************
  ********* ************ *** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩