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Initial Complaint
10/20/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 2, 2023 I completed 2 individual applications for Health Insurance on behalf of myself, my family and my employee with an effective date of September 1, 2023. I paid the first month premimum at that time and got an email that the next payment would be auto debited on September 4, 2023. Quickhealth.care debited my account on August 25, 2023 for the October premiums causing cash flow issues. This was the final red flag and we decided to cancel the policies. Eadch policy has a 30-Day Free Look where if you cancel within the first 30-days of the Effective Date.they will refund your money. I canceled both policies on August 30th and 45-days later I still have not recieved any refunds on the 2-months of premiums paid for the 2 accounts. I have reached out numerous times and was first told it takes 30-days to refund, then was told 30-business days, and now they keep saying 3-more days.
Business response
10/26/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is on process but initial review has revealed that ************** is not an active account holder. When cancellations are being requested, only primary account holders are allowed to process cancellation requests.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
10/09/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This insurance company has tried to charge me $6, 355.44 for coverage that my brother doesn't need for Oct 2023 thru April 2024. When my brother signed up for insurance, it was made clear that on Oct 1, 2023, he would no longer need the insurance due to ********/******** supplement coverage starting . The case number with ******** Card is **********. ABN Health keeps putting the 6 month charge on my credit card. This has been disputed 3 times. A personal letter to state that coverage was no longer needed was sent on 8-21-23. The first time ABN tried to bill my credit card was 6-2-23. PLEASE help me get this resolved. At my request , ******** Card disputed the charge and it was reversed, but on Oct 2, ABN billed me again for the same thing. Now, it has been disputed again pending resolution in 30 days. I have blocked them for using my card again.
Business response
10/26/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer’s concern is under review. Since the customer placed a dispute on the account, any further action may not be conducted until the dispute is resolved. Typically the dispute process may last up to 30 to 90 days. We will provide updates regarding the dispute on our end.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
09/29/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased Cobra insurance from Quick health plans. The policy is through ********* Health. I was charged $1,101.50 on August 8/7/23. My confirmation email says they will not charge my card until 11/5/23 for an additional $976.50 to keep the policy effective after 11/1/23. However they have tried three times from 9/26-9/28 to charge me $976.50. The attempt is coming from ABN health, which is either a part of ********* Health or Quick Health? I’ve called multiple times, and emailed the representative who originally helped me from QuickHealth with this plan. However I have gotten no response. I was told I had until 11/1/23 to cancel and get a pro-rated refund, since I would be getting insurance from my work before 11/1/23. Instead they are trying to charge my card over a month earlier than when they stated they would
Business response
10/26/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review. It is advised that the customer cancel their policy before the next billing cycle as the system will conduct billing activities to ensure that no interruption in coverage is incurred.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
09/15/2023
Complaint Type:
Billing Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I was looking for health insurance for me and my son. I had talked to a few different companies and decided to go with Quick Health Insurance because I needed it soon. They set up a payment to come out of my account and I had till that date to cancel. I found a different policy and called quick health to cancel the day before the payment was coming out. They told me it would be cancelled but it was too late to stop the payment but it would be refunded in a few days. That never happened. I have called them numerous times and was told it was processing. The last time I called before today I was told it was being sent for someone to review all of the phone calls I had made and they would get back to me. That never happened. Today I called and asked to speak with whoever was in charge. She told me my policy was never canceled. That I signed something saying I had to do it in writing. Not one of the people I talked to for months ever told me that, they told me the cancellation was processing. The lady told me Ive had this insurance for three months and it was never cancelled. I asked her to look at my account and see all of the phone calls I have made and she said she was looking at my account and wouldnt tell me what was in it. I then told her I was going to file a complaint with you. I paid them$1890.00 which is a lot of money for my family which we really need now since my husband has stage 5 kidney failure and is currently on dialysis. If there is any thing you can do to help me I would greatly appreciate it. Thank you
Business response
10/07/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is under review.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Customer response
10/19/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I had talked to numerous customer representatives and a couple of managers who all told me it was currently being reviewed and this was since the end of April. Also if it was being reviewed why did they try and take more money out of my account 3 months later.

Regards,

*********************************
Business response
11/14/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint # ******** that was received by us. We continue to work on this concern and will provide updates once available.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
09/12/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
April 27th 2023 $4,977.18 ( Paid in advance) from our financial institution Medical Coverage We were referred to this company by ******** State's Health Plan Finder. I spoke to a broker who works for ********* Health. It sounded like everything was above board so I bought her a policy for 6 mos. Thank God I didn't pay for a full year! I'm retired and so is my wife. I can use ******** but my wife is not eligible to apply for ******** or ********* Quick Health who also works in conjunction with ********* Health have not attempted to pay my wife's provider's since her coverage began on May 1st 2023. First,they couldn't find her in their system after one month. The second excuse was the acct # was wrong, next it was a data base file error. Every time we call there's another excuse as to why they can't process her claims. She needed surgery in June. We asked them before her pending surgery if her provider was in Network & we were told that she was covered for the surgery. We now have incurred Thousand's of dollars of hospital & medical bills due to them telling us that her treatment was authorized and would be covered under her health plan. We feel that we've been SCAMMED by this company.
Business response
09/13/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that our customer service has been in touch with the customer and upon review, some of the customer's claims were supposed to be paid out while some are currently under review by the *** for claims coverage. We will continue to monitor the customer's account for updates.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
09/06/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased insurance through Quick Health on 1/4/2023 in the amount of $898 for the initial payment. That was cheaper than I was paying through work but I was able to find it even cheaper elsewhere so I called back in a few days to cancel my policy. I was told that it would be a few weeks before I could be refunded because ********* Insurance now held the money. It all seemed fishy so I disputed it with my bank. After the dispute it was determined that the bank would not cover the cost because Quick Health had the money to refund me. Every time I have tried to contact Quick health they tell me my account is locked because of the dispute and I need to provide proof the dispute is closed. I emailed over proof twice, once on 5/19 and again on 6/7. Both times I was told it could take up to 3 months to refund the money to me. It has now been 3 months since sending the same information over twice and 8 months since I initially paid them. I need my money back and now I can never get anyone on the phone when I try to contact them. This has been an incredibly frustrating process and I wish I would've went with my gut instinct to wait before purchasing, especially after reading other issues here on the BBB website.
Business response
10/07/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
08/23/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Spoke with a representative From Quick Health insurance who called me about continuing health insurance on August 1, 2023. She gave me options for monthly, quarterly, and annual payments. She told me i would save money on quarterly as opposed to monthly..After telling her i already made a payment recently for my policy, she told me another payment would not be made until November 2023. Thinking she is just signing me up and adding my payment info so it could be on file for November payment, I get a notification saying that $897 was taken from my account. So I called and cancelled the policy and requested a refund the next day. I have been given the run around since then and it is almost September. I have spoken with Supervisors and Manager and Noone has resolved my issue. Policy clearly states that if you cancel within 3 days, you will receive a refund
Business response
09/26/2023
To: *************************

Re: BBB Complaint #********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Customer response
09/27/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have not received my refund for $897 and after last speaking with ***** from this company who says she was a manager, she was very rude and told me I will not be receiving a refund. This is illegal and I am requesting that I receive my refund immediately.

Regards,

********************************************
Business response
11/01/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ******** that was received by us. Our compliance department researched your concerns and would like to share some information about the review with you.Our records show that the customer indicated on previous conversations that she will keep the policy until the paid thru date.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Initial Complaint
08/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Health ins agency has a habit of billing for a policy twice and before payment is due. This has happened twice since January 2023. They insist on recurring payment from debit or credit cards. Before its due they bill your card. I was billed 500 twice for an old policy and 897 for a policy that was not due until September. When you call the number it just plays music. I finally talk to ***** (who refused to tell last name) and asked who I speak to about the overcharges and he said there is no one I can talk to. I disputed the charges but since its a recurring charge it can still go through even when I closed my credit card. I emailed and revoked them from recurring charges but no response. No info on their website where to send emails. There is a message tab that gives an error message. This company is very shady. I want the 500 and 897 off my credit card and no more referring payments and I want confirmation from then in writing. I’ve tried everything on my end but need more help. They even say in an email when my payment is due and still no credit on my card. I've read other complaints for them and this seems to happen to many people.
Business response
08/21/2023
To: *************************

Re: BBB Complaint #********

Dear **************,

Please see our response to complaint #********for **. ************************* that was received by us on 08/21/2023.
Regarding your recent correspondence for ***************************,Our records show that ************** is a current member enrolled to a ********* * Health Policy.
Further review of the concern revealed that on August 05, 2023,************** called regarding a billing issue on her old account. Our billing department was able to reverse $500.80 charge for her and advised her to call our Customer Service Department to resolve the other billing concerns she had as our Customer Service Department does not have weekend operations.

On August 07, 2023, she called in for a status of her refund, it was however, discovered that she placed a dispute with her financial institution. Our representatives informed ************** that the dispute has affected the issuance of a refund for her as the amount has been placed on hold by her bank. A dispute process may last between 45 to 90 days to get resolved and we are unable to do anything until the dispute is resolved.

Our representatives have tried to work with ************** to work on a solution. If the dispute is removed, it will hasten the process and enable us to issue a refund faster. But we would like to clarify that since a dispute has been filed the refund process or the resolution will take time.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Customer response
08/21/2023
To Quick Health
As a broker, what states are you licensed to sell insurance or what people think they are buying as insurance?
are these policies Wellness Plans
which insurance companies are allowed in NJ?
is Cambridge ins one of them?
Do you have a licensed to sell in NJ
are there customers who think they have insurance but do not
There is no reason for disputes to take 45-90 days when they should not have been billed in the first place Credit cards wait for your response. Does your company sell bogus policies?
Customer response
08/24/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Quick Health did not address the problem of selling me a policy with an insurance company that is not licensed to provide ins in my state. In other words I went a year without insurance even though I paid them thousand of dollars. This comes from the state of NJ which is the watchdog for brokers like this Notice they never give their name. I can’t get anyone on the phone, they don’t answer text or emails so this is the

avenue I have chosen to address this. I no longer want to do business with Quick Health. I don’t ever want to see a recurring charge from them on my credit card I want to be reimbursed for all the money they charged me for insurance that I never had and no you did not say it was a wellness plan. I want them to address these issues and stop deflecting about trying to work it out with me. No one answers the phone

Regards,

*************************
Business response
08/28/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ********. We would like to clarify that we are duly licensed to sell insurance in the state of New Jersey, We would also like to shed light on the dispute process. In the case at hand, the dispute was initiated by the customer through her financial institution, the estimated 45 to 90 days, is the dispute process that is not controlled by Quick Health. We understand the customer's concern and as soon as the dispute is resolved, the customer would either get her refund from her financial institution or the said funds will be released to us, in which case, we will be able to process a refund for the customer. The whole process is under the purview of the customer's financial institution and we are awaiting the resolution as well to further act on the concern.
Our team was working with the customer to resolve all concerns, however the dispute has prevented any action from our part, pending the resolution. We will provide updates regarding the dispute as we also hope to finally resolve this concern.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Business response
08/30/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ********. We would like to clarify that we are duly licensed to sell insurance in the state of New Jersey, We would also like to shed light on the dispute process. In the case at hand, the dispute was initiated by the customer through her financial institution, the estimated 45 to 90 days, is the dispute process that is not controlled by Quick Health. We understand the customer's concern and as soon as the dispute is resolved, the customer would either get her refund from her financial institution or the said funds will be released to us, in which case, we will be able to process a refund for the customer. The whole process is under the purview of the customer's financial institution and we are awaiting the resolution as well to further act on the concern.
Our team was working with the customer to resolve all concerns, however the dispute has prevented any action from our part, pending the resolution. We will provide updates regarding the dispute as we also hope to finally resolve this concern.
We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health *********************
Customer response
09/15/2023
The company sold insurance that is not licensed to sell insurance in NJ. I wrote this response last time. I still have an open dispute for money they charged but provided no coverage.
Business response
09/18/2023
To: ******* *****
Re: BBB Complaint # ********

Dear *** *****

Please see our response to complaint # ********. In response to the comment from September 15,2023, we reiterate that we are duly licensed to sell in New Jersey. In relation to this concern, we are in fact, in contact with the New Jersey Department of Banking and Insurance and the office is aware that the account is subject to a customer initiated dispute. We would also like to inform your good office that we are monitoring the comments made in connection with this concern which are defamatory in nature as we are exploring further action to address some baseless accusations made against our company through various channels.
We thank you for your continued coordination and we truly appreciate working with the BBB to provide good service to our customers. We continue to monitor this concern in our aim to have it fully resolved.
Sincerely,
Quick Health Compliance Department
Initial Complaint
08/08/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I gave my personal information and debit card info to QuickHealth.care on 6-12-2023 to purchase health insurance for my wife and I. They took $4,668 out my account. When I realized that the insurance wasn't what was explained to me, and didn't receive a receipt, an invoice or a policy number, after hanging up, I contacted my bank immediately. The funds were on hold and I tried to stop the transaction. The bank said I can't stop it from going through. This policy needs to change to protect consumers. I did get an email the next day with instructions, but again the insurance was just not what was explained. I contacted QuickHealth.care at ************ the next day to cancel. I was told I had 30 days to cancel to get a refund. The request was made on 6-13-2023 less than 24 hours after the initial call. ***** and ******* at QuickHealth.care told me it would take 2 weeks and possibly 30 days to receive a refund. It has been nearly two months and my account has still not been credited. QuickHealth.care has many numbers they use all over the country and I get the runaround every time I call. I was hung up on after telling ***** I was contacting authorities and possibly recording her last conversation. She didn't like that and said I didn't have permission. From the other complaints concerning QuickHealth.care, it looks like many people have been scammed out of large amounts of money. QuickHealth.care corporate office is listed at *********************************************************. However, when I call ************, ***** claims to be in Reading Pennsylvania but wont give me an actual address or her entire name. Why is that? ******* is supposed to be in charge but keeps putting back to ***** who claims she is still working on my refund but says the same thing over and over. I asked to speak to someone in the finance department but ***** claims they dont take phone calls. Two months and no refund after canceling in 24 hours. This company is scamming people and needs to be investigated.
Business response
08/23/2023
To: *************************

Re: BBB Complaint # ********

Dear **************,

Please see our response to complaint #******** for *************************** that was received by us on 08/08/2023. Our compliance department researched your concerns and would like to share the results with you. Our records show that the review is currently being conducted to try and resolve the concern.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Business response
08/29/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ******** that was received by us on 08/08/2023. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that ************ filed a dispute and our records show that on the 24th of August the he disputed was debited from our end and should have been received by ************. Attached is an image showing that the amount was withdrawn from Quick Health through the customer initiated dispute.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department
Customer response
09/01/2023
Attention BBB

My bank account was finally credited with a refund after 2 1/2 months. I want to thank the BBB for putting the pressure on QuickHealth.care. I honestly believe that if I hadn't contacted you and other state officials, my wife and I wouldn't have received a refund. There are others that are in the same boat that have still not received their refunds after many months and QuickHealth.care business practices need to be looked into.

Once again, very grateful.

************************;
Initial Complaint
07/27/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife and I are on fixed income we we spent our savings on health insurance that was a scam no office visits no pharmacy no procedures were covered at all by them and I asked him all those questions before I got the insurance and they said it was all covered now I'm stuck with the $10,000 bill I need help thank you
Business response
08/16/2023
To: *************************

Re: BBB Complaint # ********

Dear **************

Please see our response to complaint # ********that was received by us on 07/27/2023. Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer did not call in to cancel the account prior to the expiration of his policy. As such the policy has run through its full term. it was verified that the customer communicated his intention not to renew the policy and as per request the policy was not renewed. in line with this, there is no refund dew on the account.

We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.

Sincerely,
Quick Health Compliance Department

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