Complaints

• Initial Complaint

  01/28/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PDFSimpli have promised to refund *****p to me following cancellation of the contract. They have paid the monrey , but to an ?Account that has nothing to do with me. We have sent doucmentary evidence that the money has NOT been received into our Account. They have even quoted the Account they sent it to, which is an Accouint we have never heard of, don't own. They have sioply said it's up to us to use our Ban lto resolve the issue. Our bank will not be able to help, since it has no knowledge of the Accoiunt to whichj the money was senbt. This is a mistake by Pdfsimplfi in their administration.

  

  Business response

  01/28/2025

  Hello ******,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  
  We are writing in response to your recent inquiry regarding the refund process for your PDFSimpli subscription. Upon reviewing your account details, we confirm that the initial sign-up occurred on September 12, 2024, using the email address *********************** This account is under the name *. ****, which matches the information provided in your BBB correspondence. Additionally, our records show evidence of service usage under this account, including a document bearing your name as well, further verifying the account belongs to you. We have retrieved and attached this document for your review and reference.

  
  The subscription, which you agreed to upon signing up for the 14-day trial period, was billed using a **** card ending in 0417. A refund for the total amount of ***** was initiated on that same payment method on November 5th, 2024, and we have documented proof of this transaction.

  
  We maintain thorough records of all account activities, including calls, chats, and emails. During your interactions with our team, the details of our refund policy were explained, and the refund was processed in accordance with that policy. As the refund has already been issued and finalized, no additional refunds can be granted.

  
  If you continue to encounter issues, we recommend addressing this matter directly with your bank, as we have fulfilled our part of the process.

  
  Should you have any further questions, feel free to reach out to us directly.

  
  Kind Regards,

  PDFSimpli
  

  
  

• Initial Complaint

  01/21/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10.21.24 Signed up for a free trial, and tried to cancel within the time frame, ************ over 3 months and contacting them in person. They still refused to refund me the $100 for 2 months service, and so that one .pdf file accidently downloaded really cost me. Beware of this company, Pdf Simply Worksimpli, big scam company, does't allow you to cancel, and makes the entire process hard to cancel. Meanwhile they keep charging you month after month at 5x the rate of a subscriber.

  

  Business response

  01/27/2025

  Hello ****,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  
  We are writing to address your recent inquiry regarding your PDF Simpli account. Upon reviewing your account history, we note that the initial sign-up occurred on October 17th, 2024, associated with the email address ***************************** for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $49.95 per month. To activate your account, you would have agreed to the terms and conditions, which clearly outline the auto-renewal details. This agreement also provides the opportunity to cancel at any time during the trial period.

  
  It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. The cancellation request for your account was successfully processed on January 21st, 2025. We maintain comprehensive records of all calls, emails, and other forms of communication within our company. Prior to this date, we did not receive any cancellation requests from your end. You stated that you attempted to cancel your subscription and found the process challenging. However, we provide multiple convenient options for cancellation, including via phone, chat, email, and directly through your account's profile settings. With these accessible methods, canceling your subscription is straightforward.

  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Following the dispute initiated on your behalf, an agreement was reached to process a reimbursement. Accordingly, two charges of $49.95 each have been refunded to your account. The refunded amount should reflect in your account within 5-7 business days. We included evidence of credit notes for you to review. We kindly request evidence of your attempts to cancel the account during the trial period, like an email confirmation, to assist us in further reviewing your case. Without this information, we will be unable to proceed further with the matter.

  
  Best Regards,

  
  PDF Simpli
  

  
  

• Initial Complaint

  01/02/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ************************************************************************************ It is definitely a cunningly designed way to scam people(they hope to scam you by the user not reading their terms , or forgetting to cancel.), even if you do not create any membership after 1 week of use, they automatically make you a member and steal your 39 USD/month perpetuity. Also, even if you cancel your membership later, they do not do that with the first request!

  

  Business response

  01/02/2025

  Dear Ali,
  

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 
  

  According to our records, your subscription commenced on April 13th, 2024 for our 14 day trial. It got registered under your email ****************** to edit a PDF Form. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95. As part of our standard practice, we promptly send email confirmations to our customers following each trial subscription purchase, detailing the transaction specifics, subscription terms, and the subsequent procedures post the trial period. We would like to confirm that the payment receipt for your subscription was sent to you on April 13th, 2024, for your records. We have included documentation of this transaction for your review (this was sent to you today via email multiple times as well). Also, samples of our plan-selection page and billing page are included so you can have visual representation of what you selected and agreed with the day you subscribed. We also encourage you to go through our website and read carefully all the information there.
  

  In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. Your initial refund request was today after cancelling the subscription. Cancellation email was sent to you right away when you first contacted us. Our team members explained the intricacies of our refund policy to you. We have maintained a comprehensive record of our communication history with you and your account, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. Regrettably, no further refunds can be issued to your account beyond the one already processed.

  Please contact us directly if you have any other questions.

  Email: **********************************************************

   

  Best Regards,

  PDF Simpli

  
  

  
  

  Customer response

  01/13/2025

   
  Complaint: 22757398
  
  I am rejecting this response because:
  The first call for cancelation happened within trial period of 14 days.

  At least 3 ****** had to put through incuding with the supervisor on the floor and he refused to refund any or cancel . Only later calling back resulted in both cancelation and refund of 39.99.

  please share the phone recordings and provide time line of the calls and initiation of cancelation and refunding. 

  unless measures taken to adress this issue and your notification of each and every transaction next step a petition will be gathered for consumer federal administration 
  Sincerely,
  
  *** *****

  

  Business response

  01/14/2025

  Dear Ali,

  
  Thank you for reaching out. We want to address your concerns and clarify the situation.

  
  We maintain detailed records of all client interactions, including calls, to ensure transparency. At no point did we deny your request to cancel your account. Regarding the refund, we have clearly communicated our policy. Based on our records, your account was not canceled during the trial period.

  
  If you believe otherwise, we kindly ask you to provide evidence of the cancellation. Our system generates and sends confirmation emails immediately after an account is canceled. Once we receive such evidence, we will be happy to assist you with a full reimbursement. Without this confirmation, however, we regret that we are unable to proceed further.

  
  We appreciate your understanding and look forward to resolving this matter promptly.

   

  Best Regards,

  PDF Simpli

• Initial Complaint

  12/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company cancelled my "subscription" -- I had only paid for and used their service once, on 12/8/2024 Then, on 12/21/2024 they took another $1.45 out of my **** debit card, with this claim: "This order will appear as PDFSIMPLI on your billing statement. You now have full access to PDFSimpli, the simple way to convert and edit any PDF document. Your full access includes PDFSimpli and all its features are for 10 users at $1.45 which includes parents and additional users Your subscription begins immediately and automatically renews on 21 Dec,2024 to our recurring service at $49.95 billed every 4 weeks."

  Customer response

  01/01/2025

  Having finally received an appropriate response from the company (see attached), I think we can put this one to bed. 

  Thank you, as always, BBB, for being there. Happy New Year.

• Initial Complaint

  11/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sept 11 I googled "pdf converter" and clicked through to the website www.pdfsimpli.com. I intended to convert a single file to a ***. I saw that I had to pay a fee of a few dollars to use the service and I was in a rush so I agreed to it. I received the converted files but no confirmation email about any subscription service or contract. When I got my credit card bill I saw that I had been charged not the few dollar fee (less than $5) but $49.95 on Sept 11. I called my credit card company and they said I needed to contact ***Simpli. I tried calling, no one ever answered. I was charged $49.95 again on Oct 9. Today I started a digital chat with the company and they said they would close my account and issue me a $49.95 refund for the most recent charges on Nov 6 that I hadn't even been notified about. I wrote to them requesting an additional refund for the $99.90 I have been charged since September. I have not heard back from them yet. I am attaching screenshots of my emails with the company, my credit card bill and what the website looks like when you start the *** conversion. I don't want to go any further with it to avoid getting entrapped in another subscription.

  

  Business response

  11/26/2024

  Dear ****,

  
  We would like to provide clarity regarding the account associated with the email *********************** created on August 26, 2024, for a 14-day trial at $1.45. Upon the trial's expiration, the account transitioned to our base subscription plan at $49.95.
  An email confirming the subscription terms, including the trial period and billing details, was sent on August 26, 2024, at 2:00 PM. For your reference, weve included documentation of the transaction and re-sent the original email in case it went to your spam folder. Additionally, weve attached examples of our plan and payment ****s, where the subscription terms and trial details are clearly stated. For example, our credit card **** tells the exact date when your subscription ends and the date when the first payment is due.

  Our policy allows a full refund for charges within 30 days of the initial transaction date if cancellation is not completed. As no cancellation request was received prior to November 17, 2024, billing continued as per the agreed terms. Your account was officially canceled on that date.
  

  While we prioritize customer satisfaction and adhere to a ****** refund policy, no further refunds can be processed beyond what has already been issued.
  Thank you for your understanding.

  
  Sincerely,
  
  PDF Simpli

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I REQUESTED FOR CANCELLATION OF MY ACCOUNT AND REFUND. COMPANY PROCESSED THE REFUND BACK TO MY MASTERCARD NUMBER LAST SEPT 5. i CHECKED WITH MY BANK TODAY (BANK STATEMENT ATTACHED), IT DID NOT GO THROUGH BECAUSE IT NEEDS TO BE REFUNDED USING MY BANK ACOCUNT NUMBER, WHICH IS LINKED TO MY CARD NUMBER. I EXPLAINED TO CUSTOMER SERVICE MULTIPLE TIMES TODAY AND I ALSO SENT EMAIL, BUT THEY ARE NOT LISTENING AND JUST IGNORING. KEPT ON INSISTING THAT TRHEY HAVE REFUNDED EVEN WHEN I SENT MY BANK STATEMENT AS PROOF THAT IS DID NOT GO THROUGH.

  

  Business response

  09/12/2024

  Hello,
  
  I hope this message finds you well. We would like to inform you that your refund has been successfully processed on our end. You can expect the refund to appear in your account within 7-14 business days, depending on your bank's processing times. Please wait the specified period of time and you will receive the appropriate refund. Contact your bank if the refund does not appear after 7-14 business days.
  
  If you have any questions or need further assistance, please do not hesitate to contact us.
  
  Kind regards,  
  

  PDF Simpli

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have 6 charges from ****** to your business. I purchased a temporary resume cover and I have 4 transactions afterwards of $39.95 that I did not agree to. Please cease these automatic transactions and refund me for this service that I did not purchase. These transactions were through ****** to my email: *******************

  

  Business response

  09/12/2024

  Hello Sofia,
  
  
  We are writing to address your recent inquiry regarding the charges for your Resume Build account. Upon reviewing your account history, we note that the initial sign-up occurred on May 26, 2024, associated with the email address ******************** for a 14-day trial period. There is no temporary plan or one-time deal available. All services and subscriptions are structured as ongoing commitments under the terms and conditions agreed upon at sign-up, ensuring continuous access to the benefits offered. We do not provide short-term or trial-based options at the moment. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. Following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. Resume Build works with a user based system in which every user must choose the trial plan and in order to activate your account and get your document you must have agreed with the terms and conditions where the auto renewal details are once again provided. We added the terms and agreement for you to review and also a sample of our billing page.
  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon signing up, you agreed to our terms and conditions, which entitle you to only one refund of $39.95 for the most recent charge. Unfortunately, no additional refunds can be processed. Please note that your account was canceled via ****** on September 10th, so no further charges will be incurred. Should you have any questions, don't hesitate to contact us at your convenience. For the refund request please email our support team at *********************** or call the phone number ****************.
  
  
  Thank you for your time,
  
  
  Resume Build
  
  

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PdFSimpli is an absolute scam and needs to be shut down. I canceled my subscription the very same day I signed up, March 14th 2024. I deleted my password in my saved passwords and went forward thinking nothing of it. Months later I finally realize these scammers have been fraudulently charging my account $39.99 a month for MONTHS. I immediately contact them and they copy and paste their generic response about their cancellation policy and refuse to help me. I cancelled my subscription on March 14th 2024. PdFSimpli is known for fraudulently charging after accounts have been closed- this is well documented online, it is their business model. Countless emails later they finally start to refund the fraudulent charges made on my account. I get two refunds of $39.99 and then only a $0.20 refund a week later. I contacted ********* and they told me I should wait 30 days for the refund to appear...this is unacceptable. Why would they refund $0.20 and then claim the rest of the fraudulent charge reversals would take 30 days? In what world is this legitimate? I have been sent forged copies of screenshots when I asked last week for proof of the initiated refunds. The screensshots DO NOT reflect the reversal of the fraudulent charges made by PdFSimpli and it is clearly a tactic of the company to draw out and complicate the reversal process. I demand PdFSimpli reverse ALL of the charges on my account. If this is not done I will be taking legal action for all charges, time lost, damages and legal fees.

  

  Business response

  09/03/2024

  Hi *******,

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  We are writing to address your recent inquiry regarding the refund process for your PDF Simpli subscription. Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon reviewing your account history, we note that the initial sign-up occurred on March 14, 2024, associated with the email address ************************* for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. You assert that you canceled the subscription on March 14, the same day you subscribed. It is important to note that when you do cancel the account, a confirmation email is sent to you right away. If you can provide that evidence we can assist you with the reimbursement on all charges.

  Following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. We added evidence of this payment receipt for your review. Your account cancellation request was successfully processed on August 16th, 2024, after you reached out to us. Prior to this date, we did not receive any cancellation requests from your end and we do maintain a detailed history on all accounts and interactions with it. We would be able to confirm if you had actually canceled it on the same day, but there is no record of that. Due to a dispute from your behalf, an arrangement was reached to reimburse your account. As a result, three charges of $39.95 have been processed to return back to your account. The $0.20 cents refund was a mistake on our behalf that was rectified right away. We refunded you the remaining $39.75 back to your account. The refunds should reflect in your account within 5-7 business days. We included evidence of this for you to review. We kindly request proof of the email confirming your cancellation on March 14. This will assist us in further reviewing your case.

  Best Regards,

  PDF Simpli
  

  
  

  Customer response

  09/04/2024

   
  Complaint: 22224626
  
  I am rejecting this response because:

  I canceled my subscription on March 14th 2024. Please refund all of the fraudulent charges made on my account. 

  
  *********************

  

  Business response

  09/04/2024

  Dear *******,
  
  We would like to clarify that there is no fraudulent activity involved. To assist us in thoroughly reviewing your case, could you please provide the email confirmation of your cancellation dated March 14?
  
  Thank you for your cooperation.
  
  Best regards,  

  PDF Simpli
  
  

  Customer response

  09/05/2024

   
  Complaint: 22224626
  
  I am rejecting this response because:
  

  I cancelled my account on March *********. Any and all charges made to my account after this date were unauthorized and therefore fraudulent. I did not receive a confirmation email as I have stated countless times. We are going in circles. I used your service for one day and one day only, cancelled my subscription that very day and that should have been the end of it. I should not be charged for this technical error in your system. It's completely unethical business practice. Please refund all charges made after March 14th 2024. 
  
  *********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went online back in April 2024 and paid for 1 time fee for pdf. This company has be billing my credit card May, June, July 2024. Made my card go in the red. I'm recovering from Hurricane *****. And this company continues bill my cc.Spoke with ******************** ,call back to ask for information spoke with ***************. I want now a full refund.

  

  Business response

  07/15/2024

  Hello ******,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention, and we appreciate your understanding.

  
  We operate strictly according to our refund policy. You signed up for the 14-day trial on April 23rd, 2024, agreeing to our terms and conditions. Once this trial ended, your account was automatically enrolled in our base subscription for $39.95 billed every four weeks until cancellation. After every trial subscription purchase, we send an email to confirm the purchase, which includes details about your subscription, what happens after the trial ends, and the exact renewal date. We included evidence of this so you can review it. You had 14 days of trial to cancel your account after the purchase for your PDF document. 

  
  Your account was canceled on July 15th, 2024, a few months after transitioning from the trial period to a subscription. We maintain a comprehensive record of all communications and actions related to your account, including monitored calls. During these calls, our team members explained the details of our refund policy and processed a refund as per our policy. Unfortunately, no additional refunds can be issued beyond the one already processed.

  
  Once again, we apologize for any inconvenience. As per your request, your account was closed on July 15th, and no further charges will be made. For your review, we have included evidence of the cancellation email and examples of our billing page and plan selection. Should you have any additional concerns or questions, please contact us at *********************.
  

  
  Best regards,
  
  Work Simpli Team
  

  
  

  Customer response

  07/26/2024

   
  Complaint: 21990013
  
  I am rejecting this response because: They took ****** from my credit card only refund ***** . I want all monies return to my account, they know this is not right.
  
  Sincerely,
  
  ***************************

  

  Business response

  08/06/2024

  Dear ******,

  
  We apologize for any inconvenience you have encountered and we also regret any misunderstanding or confusion you may had. We were very clear from the beginning. We have a 30-day no questions asked refund policy. Any charge that is within that policy can be refunded. You have signed up for our 14 day trial. After the 14-day full /access trial ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase, the information of your subscription and what will happen after the 14 day trial ends. We regret to inform you that we are unable to process your request for more refunds as it was not submitted within the required timeframe. In accordance with our policy, cancellations must be made within the trial period to avoid any charges.
  
  For future reference, please ensure that any cancellations are completed within the trial period to prevent additional charges.
  
  Thank you for your understanding.
  

  PDF Simpli
  
  

  
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a complete scam just like a lot of the other complaints indicate. I never subscribed to this service and they have charged me hundreds of dollars. I have contacted Mastercard but also wanted to alert others.

  

  Business response

  07/02/2024

  Hello ****,

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback.
  
  We are writing to address your recent inquiry. We need to verify the account for further assistance. 
  
  The email ********************************** is not under any account in our database. The account must be under a different email address. if you could find it and kindly provide us with that information, it would be greatly appreciated.
  
  If you cannot find your correct e-mail, we can use other information to help you find your "Active Account".  Any of this information will help:

  
  -Last 4 digits of the charged card with the full name on the card
  -PayPal E-mail Charged (If transaction was done through PayPal)
  -Account ID (located in your PDF Simpli account or email)
  
  Waiting for your response! 

  Thank you for your time,

  PDF Simpli

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩