Reviews

Hi *****,

Thank you so much for taking the time to share your positive experience with PDFSimpli! We are thrilled to hear that you had a great experience with the service our agent ******** provided.

Your kind words are truly appreciated, and they serve as motivation for our team to continue delivering excellent services. We are committed to providing the best possible experience to our customers.

We value your feedback and are always looking for ways to enhance our products and services.
Once again, thank you for choosing PDFSimpli! We look forward to serving you again in the future.

Best Regards,

PDF Simpli

Dear *****,

I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau.

I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services.

Upon reviewing your account, we noted that you subscribe to our 14 day trial for $1.95 on June 10th, 2024 to create a Resume using our Resume Build website. If you did not wish to continue with the subscription, you should have canceled it within the first 14 days. In that case, you would have only been charged once.

We provide a risk-free trial period during which full refunds are available for all charges within 30 days of the initial transaction date if cancellation is overlooked. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily.

PDF Simpli works with a user based system in which every user must choose the trial plan where it is explained that the account is for 14 days and due to an automatic renewal upon not canceling within the trial period. Also, every customer receives these details in the email once the account is created. We have forwarded this email with the payment receipt so you can review it.

In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. We have maintained a comprehensive record of our communication history with you, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. At that time, our team members explained the intricacies of our refund policy to you. Regrettably, no refunds can be issued since the disputed charge is from July and it is not within our policy. We hope this can be of assistance.

Best regards,

Work Simpli

Dear ***,

I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau.

I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services.

We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. If you have any additional questions or concerns, please feel free to reach out to us directly at **************, by chat, or by email at *********************************.

Best regards,