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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a battery warranted for 3 years from AAA 14 months ago. Now my car has needed to be jumped 3 times since January 8, 2025. The resting battery is at about 25% (AAA's number not mine) capacity which, according to online research, requires immediate attention. *** refuses to replace a warranted battery that is unreliable and potentially a safety hazard for me.
Business response
01/29/2025
We write in reply to this concern. We will contact the member to discuss.Initial Complaint
01/12/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AAA membership is advertised as 24/7/365 roadside assistance according to the *** website today. broken down, flat tire, or locked out? Our award-winning roadside service is here for you. On December 30th this proved untrue. My family of 4 and two dogs were stranded in *******, **. This is why we have AAA, so I put in a service request. About an hour later someone called and advised that there was no help. This was at 6PM not midnight. We were told there was no availability and that they would only to take the car only to a local garage overnight and send to our home in ** the next day. What was my family to do then? We were told to find someone ourselves. Why would we have AAA with a large network that could not help us, if they could not get someone how could we? My husband called around to find someone from our local town area and luckily through a friend someone came out to tow us so that we could get home that evening. Interestingly our car was about to be towed out of the parking lot in *******, ** where it was stuck but AAA could not help us. (Towing in the parking lot as they do not allow overnight parking!) This was an extremely disappointing situation. I have been a loyal customer to *** and it failed us in our time of need. I am requesting $400 that we had to pay someone from our area to come get us with their trailer and a refund for at least the last 5 of my 33 years.Business response
01/13/2025
I write in reply to this concern. We will contact the member to discuss.Customer response
01/26/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Aaa sent an email stating they would call and they did not. I did email to them without response. Note that said to reply to their email which was a no response email
Please advise. This should.not be closedBusiness response
01/27/2025
We contacted the member when we received the concern and advised the member they would need to contact their home club. We also forward this to **************** to advise and asked that they contact the member.Initial Complaint
12/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This past summer my son was stranded in our truck and we had to renew our subscription to ***. When we called they told us that we had already used four calls that year which is not accurate but we use two calls and then this was the third call. So because we were out of help we needed to renew anyway and so we renewed for a full year the lady said that the full year is up in February but that we've already used for calls and so that's not true because we paid for another year it should be something like August to August and so we had only one call I'm upset because it appears that this has happened before and so I'm concerned that our *********** is not being serviced by the owners that started it it seems like it has been overtaken just to put it out of business. I think it's unfair to deny an elderly lady in this season it's pitch black out I have a flat tire I need the tire changed and I want them to honor the year that we paid for and stop saying it's last year's that we don't have any more calls left.Business response
01/02/2025
I write in reply to this concern. We will contact the individual directly to discuss.Initial Complaint
12/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reside in ************ and am a Southern New England Triple A club member, membership #**************** for which I pay $5.50 per month. On November 1, 2024. On 11/1/24 a suspicious charge from "RESPONSE ROADSIDE ASST ******** FL" in the amount of $38.50 posted to my Discover account. I contacted my Triple-A club in **, and they determined the charge came from Triple-A Club #*** in *******. After that, I contacted the Triple-A merchant in *******, and the representative thoroughly searched their database to determine what the $38.50 charge was for. The representative searched using my name, address, triple-A membership number, telephone number, and confirmed they do not have me in their system. The representative suggested I report the charge as fraudulent. I have never resided in *******, nor do I know anyone in *******. Therefore, Im reporting this charge as fraudulent. After searching the web, I found the below promotion being run by Triple-A for the exact amount of my disputed charge of $38.50. I would like this charge immediately reserved by Tiple-A RESPONSE ROADSIDE ASST ******** FL *** Classic $38.50 per year Choose the *** Plan that is best for you!*** Classic $38.50 per yearBusiness response
12/05/2024
HELLO,
ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN ** WHICH IS NOT IN OUR JURISDICTION. PLEASE USE ******* TO DETERMINE THE APPROPRIATE AUTO CLUB.
AAA
Customer response
12/09/2024
Dear BBB Resolution Team:
In support of my claim, I'm attaching proof of my monthly recurring payment for my AAA Southern RI membership. Please let me know if you have any questions.
Thank you,
******* Montanaro
Customer response
12/09/2024
For your records, I'm also attaching the pending payment to AAA *********** for my 12/8/23 monthly membership payment. Thank you.
******* *********
Business response
12/18/2024
Please forward to AAA Northeast at ******************************** for review/response. ******************* Providence RI *****Business response
12/23/2024
I write in reply to this concern, We will contact the member to discuss.Customer response
12/25/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
To date, I have not been contacted by Triple A.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business response
01/02/2025
We will contact the member to discuss.Initial Complaint
12/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company has ignored multiple requests from me to stop sending my to my home. They are sending mail for people who don't live there.****** C ****** *************************************** I want them to remove my address from their systems and never contact my home againBusiness response
11/12/2024
This complaint will need forwarded. Based on the return address of ********, ****,on the direct mail pieces the consumer is receiving, the *** club to handle this complaint is *********************, *******************************************, phone number ************, and not our club, *****************
Thank you.Business response
11/19/2024
Dear BBB,
Thank you for contacting *****************. Please forward this complaint to AAA New York for resolution.
Thank you,
AAA Member Experience
Business response
12/17/2024
We will contact the member regarding this concern.Initial Complaint
12/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
i bought an international driving permit that was not delivered and despite 8 phone calls they still won't acknowledge that i placed the order or never received it despite having several email confirmations about the missing orderBusiness response
12/17/2024
We communicate with the individual and advised that we would process a refund for the shipping.Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 6, 2024 I paid AAA $59.00 for road service. I have called AAA twice since I renewed concerning battery issues; I know the battery is old so I requested a replacement. On both service calls they always came without a battery and as of today my car remains with this old battery. I feel I am not receiving the service that I paid for and I am requesting a full refund. On the first service request I requested a copy of the battery health report and never received it. Poor communication.Business response
12/16/2024
I write in reply to this concern. We will contact the member directly to discuss.Customer response
12/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
This business has not contacted me. I contacted customer service about this issue and they just tell me to keep calling for service this does not help me. I want a full refund because I feel AAA is unreliable. **************** does not see my first service call in the system where they came out and jump started my battery this was in August of 2024 they claim this did not happen,
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business response
12/19/2024
We will contact the member to discuss.Customer response
12/21/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *****Initial Complaint
12/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received roadside assistance for battery replacement from AAA on 12/11/******* fob for the car was not reprogrammed at the time and it will cost me $170.00 to do it at a dealership.I paid AAA $351.01 for coming out and replacing the battery, and I feel that reprogramming the fob should have been part of that ********** told that theres nothing they can do so I have switched my roadside assistance to another company.I have an automatic renewal plan with AAA and called to cancel it.I was told that they will cancel the automatic renewal on my plan, but will not prorate a refund on my premium that has already been paid.Business response
12/16/2024
I write in reply to this concern. We will contact the member directly to discuss.Initial Complaint
12/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an international driving permit from them and they charged me for it but never delivered it and never refunded me and refused to acknowledge that I have confirmation of the orderBusiness response
12/10/2024
I write in reply to this concern. We will contact member to discuss.Customer response
12/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determi*** that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
They did not answer my concern or offer a refund for the item i purchased and never got
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Heather
Business response
12/11/2024
We have spoken to the member and we are in the process of researching we will contact the member directly to discuss.Initial Complaint
12/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Attempted to contact company on car battery service warranty for car battery and could not get access to my records via member services or roadside assistance. Additionally couldn't get access to a representative to renew my membership. Very poor business tactics contacting different divisions of NY vs FL state for ALL service inquiries.Business response
12/10/2024
I write in reply to this concern. we will contact the member directly to discuss.
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Customer Complaints Summary
369 total complaints in the last 3 years.
120 complaints closed in the last 12 months.
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