Complaints

• Initial Complaint

  01/31/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have AAA homeowners insurance for the last 5 years or so. I was never required to buy a AAA membership in the past. I received an email today1/31/25 stating I will now need to purchase a membership to renew my policy. I called and ask how this could be. I feel this is a money grab because the value of a AAA membership is not worth it anymore. Almost all new cars come with free roadside assistance and business dont give *** discounts anymore. Map services are no longer needed with cars and phones having navigation. This is unfortunately an outdated business with antiquated services offering very little value to the majority of buyers.

  

  Business response

  01/31/2025

  I write in reply to this concern. We have forwarded this to insurance department, and someone will be in contact with the insured. 

• Initial Complaint

  01/30/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email with a notification that my account was auto renewed.I didn't get a bill explaining the charges or a receipt for the charges.I have no way of knowing what I was charged and for what services or members.There is no access to my billing on my *** website account.I show know what I am being charged for and how much.

  

  Business response

  01/31/2025

  I write in reply to this concern. We will contact the member to discuss. 

• Initial Complaint

  01/29/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a battery warranted for 3 years from AAA 14 months ago. Now my car has needed to be jumped 3 times since January 8, 2025. The resting battery is at about 25% (AAA's number not mine) capacity which, according to online research, requires immediate attention. *** refuses to replace a warranted battery that is unreliable and potentially a safety hazard for me.

  

  Business response

  01/29/2025

  We write in reply to this concern. We will contact the member to discuss. 

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called AAA Rhode Island automobile insurance and was quoted an amount by phone (around *******). I decided to proceed with the car insurance for two vehicles, the agent, ******* ****** said I have to sign disclosures before proceeding and that once disclosures were signed she would process payment. She placed me on hold and ended up processing payment before I signed the disclosures. I notice the amount charged ($405.75) was significantly higher than the quoted amount. When she returned I brought this to her attention and she admitted she made a mistake. I asked her to cancel everything and process a refund. After escalating this to her supervisor I was informed they could not give me a refund to my card and instead they would mail me a check. They also confirmed everything was cancelled. This happened around October. Sometime last week (around January 13th) I recieved an invoice in the mail stating I owe AAA insurance $405.75 despite the policy being cancelled the same day. They said they need proof I had insurance which I sent them the proof. Ive made several attempts to get this resolved and sent ******* many emails to no reply. I want a letter stating I have a zero balance and for them to stop sending me mail as this account r is closed due to my request due to false quotes. Jessicas manager apologized profusely and shared she was just out of training and thats why the mistake happened.

  

  Business response

  01/24/2025

  
  
  We write in reply to this complaint. We will forward this to our insurance department, and someone will be in contact with the member.
  

  Customer response

  01/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am not satisfied with this answer because there has been no resolution offered at all. I received a call from *** stating they need to do further research but there has been no resolution. I got a letter in the mail today stating that I owe you money still which is totally unacceptable. It appears you recieved this compliment and decided to mail me another bill! 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business response

  01/30/2025

  I write in reply to this concern: Our insurance department had been in touch with the customer and provided her proof that she disputed her charge with **************** AFTER we issued her a refund. This then resulted in her having paid us nothing but us sending her $405. Customer does owe us this money back. Customer was provided proof from *** so that she could verify with ****************. We have not heard back from her since then. 

• Initial Complaint

  01/12/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AAA membership is advertised as 24/7/365 roadside assistance according to the *** website today. broken down, flat tire, or locked out? Our award-winning roadside service is here for you. On December 30th this proved untrue. My family of 4 and two dogs were stranded in *******, **. This is why we have AAA, so I put in a service request. About an hour later someone called and advised that there was no help. This was at 6PM not midnight. We were told there was no availability and that they would only to take the car only to a local garage overnight and send to our home in ** the next day. What was my family to do then? We were told to find someone ourselves. Why would we have AAA with a large network that could not help us, if they could not get someone how could we? My husband called around to find someone from our local town area and luckily through a friend someone came out to tow us so that we could get home that evening. Interestingly our car was about to be towed out of the parking lot in *******, ** where it was stuck but AAA could not help us. (Towing in the parking lot as they do not allow overnight parking!) This was an extremely disappointing situation. I have been a loyal customer to *** and it failed us in our time of need. I am requesting $400 that we had to pay someone from our area to come get us with their trailer and a refund for at least the last 5 of my 33 years.

  

  Business response

  01/13/2025

  I write in reply to this concern. We will contact the member to discuss. 

  Customer response

  01/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Aaa sent an email stating they would call and they did not.    I did email to them without response.  Note that said to reply to their email which was a no response email
  
  Please advise.  This should.not be closed
  

  
  

  

  Business response

  01/27/2025

  We contacted the member when we received the concern and advised the member they would need to contact their home club. We also forward this to **************** to advise and asked that they contact the member. 

• Initial Complaint

  12/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This past summer my son was stranded in our truck and we had to renew our subscription to ***. When we called they told us that we had already used four calls that year which is not accurate but we use two calls and then this was the third call. So because we were out of help we needed to renew anyway and so we renewed for a full year the lady said that the full year is up in February but that we've already used for calls and so that's not true because we paid for another year it should be something like August to August and so we had only one call I'm upset because it appears that this has happened before and so I'm concerned that our *********** is not being serviced by the owners that started it it seems like it has been overtaken just to put it out of business. I think it's unfair to deny an elderly lady in this season it's pitch black out I have a flat tire I need the tire changed and I want them to honor the year that we paid for and stop saying it's last year's that we don't have any more calls left.

  

  Business response

  01/02/2025

  I write in reply to this concern. We will contact the individual directly to discuss. 

• Initial Complaint

  12/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I reside in ************ and am a Southern New England Triple A club member, membership #**************** for which I pay $5.50 per month. On November 1, 2024. On 11/1/24 a suspicious charge from "RESPONSE ROADSIDE ASST ******** FL" in the amount of $38.50 posted to my Discover account. I contacted my Triple-A club in **, and they determined the charge came from Triple-A Club #*** in *******. After that, I contacted the Triple-A merchant in *******, and the representative thoroughly searched their database to determine what the $38.50 charge was for. The representative searched using my name, address, triple-A membership number, telephone number, and confirmed they do not have me in their system. The representative suggested I report the charge as fraudulent. I have never resided in *******, nor do I know anyone in *******. Therefore, Im reporting this charge as fraudulent. After searching the web, I found the below promotion being run by Triple-A for the exact amount of my disputed charge of $38.50. I would like this charge immediately reserved by Tiple-A RESPONSE ROADSIDE ASST ******** FL *** Classic $38.50 per year Choose the *** Plan that is best for you!*** Classic $38.50 per year

  

  Business response

  12/05/2024

  HELLO,
  

  ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN ** WHICH IS NOT IN OUR JURISDICTION. PLEASE USE ******* TO DETERMINE THE APPROPRIATE AUTO CLUB.
  

  AAA
  
  
  
  

  
  

  Customer response

  12/09/2024

  Dear BBB Resolution Team: 

  In support of my claim, I'm attaching proof of my monthly recurring payment for my AAA Southern RI membership. Please let me know if you have any questions.

  Thank you,

  ******* Montanaro 

  Customer response

  12/09/2024

  For your records, I'm also attaching the pending payment to AAA *********** for my 12/8/23 monthly membership payment. Thank you.

  ******* *********

  

  Business response

  12/18/2024

  Please forward to AAA Northeast at ******************************** for review/response.  ******************* Providence RI *****

  

  Business response

  12/23/2024

  I write in reply to this concern, We will contact the member to discuss. 

  Customer response

  12/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  To date, I have not been contacted by Triple A.  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business response

  01/02/2025

  
  We will contact the member to discuss. 

• Initial Complaint

  12/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company has ignored multiple requests from me to stop sending my to my home. They are sending mail for people who don't live there.****** C ****** *************************************** I want them to remove my address from their systems and never contact my home again

  

  Business response

  11/12/2024

  This complaint will need forwarded. Based on the return address of ********, ****,on the direct mail pieces the consumer is receiving, the *** club to handle this complaint is *********************, *******************************************, phone number ************, and not our club, *****************
  
  Thank you.

  

  Business response

  11/19/2024

  Dear BBB,

  Thank you for contacting *****************. Please forward this complaint to AAA New York for resolution.

  Thank you, 

  AAA Member Experience 

  

  Business response

  12/17/2024

  We will contact the member regarding this concern. 

• Initial Complaint

  12/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i bought an international driving permit that was not delivered and despite 8 phone calls they still won't acknowledge that i placed the order or never received it despite having several email confirmations about the missing order

  

  Business response

  12/17/2024

  We communicate with the individual and advised that we would process a refund for the shipping.

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 6, 2024 I paid AAA $59.00 for road service. I have called AAA twice since I renewed concerning battery issues; I know the battery is old so I requested a replacement. On both service calls they always came without a battery and as of today my car remains with this old battery. I feel I am not receiving the service that I paid for and I am requesting a full refund. On the first service request I requested a copy of the battery health report and never received it. Poor communication.

  

  Business response

  12/16/2024

  I write in reply to this concern. We will contact the member directly to discuss. 

  Customer response

  12/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This business has not contacted me.  I contacted customer service about this issue and they just tell me to keep calling for service this does not help me.  I want a full refund because I feel AAA is unreliable.  **************** does not see my first service call in the system where they came out and jump started my battery this was in August of 2024 they claim this did not happen,
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business response

  12/19/2024

  We will contact the member to discuss. 

  Customer response

  12/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩