Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

About

Important information

  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    US Department of Justice

    On January 7, 2025, the United States Department of Justice filed an Amended Complaint In The United States District Court for The Middle District of North Carolina. Charges filed allege Greystar Real Estate Partners, LLC is in violation of the following laws:

     

    1. Violation of Section 1 of the Sherman Act by Unlawfully Sharing Information for Use in Competitors’ Pricing
    2. Violation of Section 1 of the Sherman Act Through Agreements to Align Pricing
    3. Violation of Washington Law - antitrust violations of the Washington Consumer Protection Act under Wash. Rev. Code § 19.86.030, which declares unlawful every contract, combination, or conspiracy in restraint of trade or commerce

     

    The Amended Complaint further claims that the Defendants colluded to set rents using shared sensitive information and RealPage's pricing algorithms, including:

     

    • Directly communicating with competitors’ senior managers about rents, occupancy, and other competitively sensitive topics
    • Regularly conducting “call arounds.” 
    • Participating in “user groups” hosted by RealPage.
    • Sharing information with competitors about parameters in RealPage’s software.

     

    The matter is pending. For more details go to https://bit.ly/4fQnd1t

  • Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    United States District Court for the District of Colorado

    On January 16, 2025, the Federal Trade Commission and State of Colorado filed a Complaint for Permanent Injunction, Monetary Judgment, Civil Penalty Judgment, and Other Relief with the United States District Court for the District of Colorado with Case Number 1:25-cv-00165 against Greystar Real Estate Partners, LLC, GREP General Partner, LLC, Greystar Management Services, LLC, Greystar RS National, LLC, Greystar California, Inc. and GREP Southwest, LLC.

     

    The complaint alleges that Greystar and a number of its subsidiaries violated the FTC Act, the Gramm-Leach-Bliley Act, and the Colorado Consumer Protection Act:

     

    1. Greystar Deceptively Advertises Rental Prices and Hides Mandatory Fees
    2. The True Cost of Renting at a Greystar Managed Property Includes Hidden Fees
    3. Greystar’s Deceptive Rental Listings
    4. Greystar Continues to Mislead Prospective Tenants During the Application Process
    5. Greystar Knows or Should Know that It Is Misleading Prospective Tenants About the Most Important Factor in Choosing an Apartment
    6. Greystar Uses Its Misrepresentations to Entice Consumers to Hand Over Their Financial Information
    7. Greystar Operates and Holds Itself Out as a Fully Integrated Business

     

    The matter is pending.

     

Business Details

BBB File Opened:
11/10/2005
Business Started:
1/1/1993
Alternate Names:
Mt Pleasant Investments, LLC d/b/a 10 WestEdge
Sunroad 1000 West Apartments, LLC d/b/a 1000 West
MCM 400 Meeting Street, LLC d/b/a 400 Meeting
SC 5000F 42M LLC d/b/a 42 Magnolia + 5000 Forest
Atlantic at Grand Oaks
Atlantic Beach House
GEP X Long Point Owner, LLC d/b/a Avana Long Point
TR Boulevard II LLC d/b/a Boulevard II
MMP Bridgeside Owner, LLC d/b/a Bridgeside at Patriots Point
74 Ingleside Owner, LLC d/b/a Broadstone Ingleside
Campus Village
Central Square at Watermark Apartments
LVW Charleston Orangeburg SPE1, LLC d/b/a Chamberlain Pines
GS Office Owner, LLC d/b/a Courier Square Office Space
DHIR - Charleston I, LLC d/b/a Creekside Farms
Charleston Carolina Bay, LLC d/b/a Element Carolina Bay
Lauren Ridge Apts, LLC d/b/a Lauren Ridge
Haven at Monty, LLC d/b/a Monty
GREP Overture Daniel Island Owner, LLC d/b/a Overture Daniel Island
GREP Overture Daniel Island Owner, LLC d/b/a Overture West Ashley
SC Providence Park Columbia LLC d/b/a Providence Park
AVR Charleston Riviera, LLC d/b/a Riviera at Seaside
Haven at Crowfield, LLC d/b/a The Arden
Sunroad Verdier Apartments, LLC d/b/a The Avenues at Verdier Pointe
TR Boulevard Corp d/b/a The Boulevard
Fundrise MF JV 1, LLC d/b/a The Burke
North Lake Drive Apts, LLC d/b/a The Grandview at Lake Murray
PR/GS Guild Subsidiary, LLC d/b/a The Guild
Lake Murray Drive Apts, LLC d/b/a The Heights at Lake Murray
Merchant Owner LLC d/b/a The Merchant
Sunroad Wescott Apartments, LLC d/b/a The Reserve at Wescott
Vista Commons, LP d/b/a Vista Commons
Courier Square Project I Condo Association, Inc d/b/a The Guild COA
Mt Pleasant Investments, LLC d/b/a 10 WestEdge Retail
10 WestEdge Master Regime Association Inc d/b/a 10 WestEdge COA
Blue Atlantic Memorial, LP d/b/a Alliance Property Management
Greystar Properties
Business Management:
Mr. Bob Faith, CEO
Number of Employees:
22200

Additional Contact Information

Principal Contacts
Mr. Bob Faith, CEO
Customer Contacts
Mr. Bob Faith, CEO
Additional Phone Numbers
Other Phone: (843) 628-7782
Other Phone: (843) 406-7191
Other Phone: (843) 494-5000
Other Phone: (803) 790-4663
Other Phone: (843) 501-0430
Other Phone: (843) 284-3584
Other Phone: (843) 800-8370
Other Phone: (843) 856-1840
Other Phone: (843) 486-8445
Other Phone: (843) 737-9200
Other Phone: (843) 637-3512
Other Phone: (803) 520-4623
Other Phone: (843) 790-2000
Other Phone: (843) 640-5500
Other Phone: (843) 494-5500
Other Phone: (843) 278-8900
Other Phone: (843) 973-3330
Other Phone: (843) 824-5599
Other Phone: (803) 781-4461
Other Phone: (726) 900-7687

Additional Information

Business Categories
Property Management, Apartments

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.