Complaints

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  regional finance of l******** nc is reporting false information on my equifax account. they are reporting a balance of 11,012 which with a past due balance of 514. on or around november 3, 2023 i called them to ask them what my past due amount was to bring the account current. they informed me that i needed to pay 850 plus dollars to bring the account current. i paid them 1000 dollars on that date. so i check my equifax account around november 16 2023 and saw the false information on my credit file. i called multiple times and no one answered. i emailed the branch manager on the 16th of november and no one replied yet .i am a disabled veteran and im ready to sue

  Business response

  11/29/2023

  November 29, 2023

  
  ***** *****
  Via Electronic Upload

  
  Re: Better Business Burau Complaint ********

  
  To Whom it May Concern:

  
  I am writing in response to the complaint that ***** ***** filed with the Better Business Bureau (“BBB”)
  dated November 29, 2023. Regional Finance (“Regional”) appreciates the opportunity to address Mr.
  *****’s concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.

  
  In Mr. *****’s complaint, he states that he believes that Regional is reporting false information to the credit
  bureaus regarding his account. According to Mr. *****, his credit profile states that his account balance is
  $11,012 with a past due balance of $514. Mr. ***** stated that when he spoke to branch staff on 11/3/23,
  he was told that in order to bring his account current, he would need to pay $850. He stated that he made a
  payment of $1,000 that day and checked his credit report on 11/16/23, but the balance on his credit report
  was not accurate. He also stated that he emailed the branch and received no response.

  
  Regional’s records indicate that the account ending in **** was originated in Mr. *****’s name on May
  12, 2023, a renewal of his previous account, ending in ****. Mr. ***** has been provided with the enclosed
  Payment History Report via his Consumer Financial Protection Bureau (“CFPB”) complaint response,
  dated November 29, 2023. Mr. ***** was advised to review the enclosed Payment History Report, which
  outlines the application of his payments made or returned, interest accrual, late fees and deferrals. The
  account balance may change daily, dependent on these factors. It was explained to Mr. ***** that Regional
  reports to the credit bureaus once per month and one month in arrears, current account information will not
  reflect on Mr. *****’s credit report until the bureaus next update. According to the provisions of the Fair
  Credit Reporting Act (“FCRA”), Regional is contractually obligated to furnish accurate data including
  credit inquiries to the credit bureaus. Regional has confirmed that Mr. *****’s account is reporting
  accurately, therefore, Regional is unable to cancel the debt or remove the tradeline associated with the
  account at this time. Regional is unable to discuss account details with Mr. ***** via email at this time and
  encourages him to contact his local branch by phone at (910) ********.

  
  Sincerely,
  
  Rachael ************-N*****

  Customer response

  11/29/2023

  Hello, 

  And thanks for taking out the time for me to get the matter addressed. Originally whenever I applied for a loan with this company, the branch manager at the time, Lisa, ran my credit without my permission. This was around may 12, 2023. I did accept the loan at the time, but I reported her to the nc doj, and the cfpb. So after this back and forth motion with the company, I had a cease and desist placed on the account to where I had stopped making payments. I did get behind, but then I paid 514 dollars plus and then once I did that, the current branch manager sent me a form to defer the remaining payments until about september of this year. But once I did all of that, I get calls from the main office telling me my account is past due and to make a payment. This is when i realized she never applied the payments nor contacted the credit department to have anything updated. So i reported her to the nc doj and she refunded the money. So around November 3, 2023 I called and told her I wanted to get current with my payments and that's when I found out I was about 850 dollars past due according to her and her staff. So i went in and paid 1,000 in cash, had the cease and desist lived and tried to apply for a loan and got denied. Around november 16, i checked my credit report and notice that the account is showing two payments past due with a current balance of 11,012 on equifax. Experian is showing a lesser balance with 0 lates on it. So i emailed the branch manager and told her to fix this. I also called on the same date multiple times and no one answered the calls or emails. today i called again with multiple attempts and no one answered. So I do not accept their response at all. This is highly unusual for a business of their caliber and reputation. Tomorrow I am going to the courthouse to try and sue them or continue to report them to the nc doj so that this gets fixed on my credit.
  

  ****** ***** ** Former SSG at Army NG,

  ****** ******* ******* *************** Tank Crewman 

  U.S. Army Veteran
  

  ************

  Business response

  11/29/2023

  November 29, 2023
  
  
  Terry Autry
  Via Electronic Upload
  
  Re:         Better Business Burau Complaint 20928347
  
  To Whom it May Concern:
  
  I am writing in response to the rebuttal that Terry Autry filed with the Better Business Bureau (“BBB”) dated November 29, 2023. Regional Finance (“Regional”) appreciates the opportunity to address Mr. Autry’s concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.
  
  In Mr. Autry’s rebuttal, he states that he originally applied for a loan with Regional in May of 2023 and that his credit was pulled without his permission. He stated that after placing complaints with the North Carolina Department of Justice (“NC DOJ”) and the Consumer Finance Protection Bureau (“CFPB”), he had a Cease & Desist placed on his account and stopped making payments, causing his account to become delinquent. Mr. Autry further states that he made a payment of $514 and signed a deferral, but still received a collection call for his past due amount. Mr. Autry further stated that he contacted the branch in November of 2023 and made a $1,000 payment, but state that Equifax shows a difference in the amounts due. He further states that he attempted to apply for another loan but was denied. He repeats his concerns about discrepancies between Equifax’s balances and Regional’s balances.
  
  As Regional has previously explained to Mr. Autry in the responses provided to the NC DOJ and CFPB, he originated his loan ending in 2858 on May 12, 2023. When he applied for the loan, a review of his credit profile required his authorization. A copy of the signed credit application is enclosed and note that by providing his signature to the credit application and contract, he agreed to and acknowledged that Regional could complete the credit inquiry in question. Mr. Autry originally requested a Cease & Desist on his account on August 3, 2023, which was placed on the account. On August 7, 2023, the Cease & Desist was removed from Mr. Autry’s account at his request after he contacted the branch directly by phone. Mr. Autry made a $514.34 payment and signed a payment deferral agreement on August 31, 2023, but due to an employee’s error, he received a collection call. The error was addressed in Regional’s response to Mr. Autry’s September 19, 2023, NC DOJ complaint. In his September 19, 2023, NC DOJ complaint, Mr. Autry requested that his $514.34 payment be returned and that the Cease & Desist be placed back on his account. The payment was returned back to Mr. Autry on September 25, 2023, and the Cease & Desist request was processed. On November 3, 2023, Mr. Autry made a $1,000 payment on his account, signed a Cease & Desist Revocation Form and submitted an application for a renewal. The application was withdrawn at Mr. Autry’s request. As previously explained to Mr. Autry, Regional reports to the Credit Bureaus on a monthly basis and one month in arrears. Changes made to his loan’s balance will not be immediately reflected on his credit report, but will adjust when the Bureaus update. As also previously stated, Regional is unable to discuss Mr. Autry’s account details via email at this time, but he is able to speak to branch staff by calling the local office at (910) 536-1086.
  
  Sincerely,
  
  Rachael Zajaczkowski-Nalley
  
  Rachael Zajaczkowski-Nalley
  Compliance Manager

  Customer response

  12/04/2023

  I would like to mark the complaint as resolved. Today I spoke with the ********* Nc branch manager. She informed me that my pay history is current minus the November payment. She stated that she will have a printout for me to pick up from the branch tomorrow (friday dec 1)
  

  ****** ***** ** ****** SSG at Army NG,

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Result of identity theft. I’ve completed and sent all attached documentation via certified mail. Please remove the fraudulent account reporting to **********, ********, and *******.

  Business response

  12/04/2023

  November 20, 2023
  
  
  ****** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  To Whom it May Concern:
  
  I am writing in response to the complaint that Mr. ****** filed with the Better Business Bureau (“BBB”)
  dated November 20, 2023. Regional Finance (“Regional”) appreciates the opportunity to address Mr.
  ******** concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In Mr. ******** complaint, he states that he has been a victim of identity theft and has completed and sent
  all required documentation via certified mail. Mr. ****** would like the fraudulent account corrected on
  his credit report.
  
  Regional’s records indicate that the loan in question, ending in ****, was originated in Mr. ******** name
  by way of a Convenience Check on September 24, 2021. Regional received Mr. ******** original fraud
  claim on November 16, 2021. On January 4, 2022, his claim was denied due to non-response. On October
  2, 2023, Regional received Mr. ******** Forged Endorsement affidavit, police report, and Victim’s
  Complaint Form. On November 14, 2023, Regional received Mr. ******** driver’s license copy.
  
  Please note that per the response to Mr. ******** recent Better Business Bureau complaint, dated October
  23, 2023, and his CFPB complaint, dated October 31, 2023, Regional explained that the investigation to his
  fraud claim has been reopened. The fraud claim in question is currently in-progress, and Mr. ****** was
  notified within his previous responses that the investigation period may take up to 90 days.
  
  Sincerely,
  
  Mariah W****
  
  Mariah W****
  Compliance Associate
  

• Initial Complaint

  11/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March 15, 2022 for $2000.00. I actually received $1900.00 they kept $100 fee. I have paid ..consistently on time for the last year and a half, the total paid as of Oct 13,23 is $2362.76. and they still insist on $500.00 more. I have been through a very traumatic, and life altering hit and run accident and I am permenatley disabled from this catastrophe that has altered my life forever. I have lost my vehicle, my home, my belongings, my job. I am currently homeless with nowhere to go. I have been trying to work something out with them and I am getting nowhere. They wanted me to sign another loan agreement for another 24 months initially which I thought was ridiculous considering the circumstances. Then we were talking about a pay off amount and they just wont budge. I am now living on $861.00 a month in social security and $92.00 in food stamps. I have talked to about 7 different people and the best they would do is $750 to pay it off. Little did I know that the 2 months that we were negotiating and in constant contact mind you, they were reporting me to the credit beaures saying that I am not making my payments as well as charging me late fees and reporting that too. I was under the impression that seein how we were in the midst of negotiations and I have been having anxiety attacks, severe depression and ptsd, it would not come to that because of the fact I had been in good standing all along until my life had forever changed for the worst. So we agreed on the $750 because they would not accept anything else. I paid them the first installment of $250.00 and proceeded to ask them for a copy of the agreement to show the credit bearues that I have persistently tried to work this out and I am and have been a responsible adult for the previous 50 years. They said not until it was completely paid off which in the meantime I have my creditors cutting my $10.000 credit card to a $5000 credit limit because of these black check-marks from Regional. Now I don’t event have credit to try to sustain some kind of bearable life. And of course all the payments doubled because of the credit being cut in half. I tried to express this to them and they don’t care. They want their money and thats it. Well I am at my wits end. I am praying that somehow someway we can settle on what I have paid which is well over what I borrowed and I still have a balance due until it is completely paid off so I will never have credit again. I don’t understand how alll this works and I cant imaging how these people sleep at night Knowing the situation of one person out of how many hundreds that they are charging ridiculous amounts of interest for these loans. Please I am begging you let me be done with this loan and call it complete. I cannot pay especially now that my credit is shot. So really why should I. I am not that person I pay my bills. I just cant I have nothing left in this life except a backpack and a sleeping bag. I really just want it to end for good. I am giving one last ditch effort to plead my case and maybe someone will see that maybe just maybe I deserve a break here. Please Help Me. I thank you for your time and I am really sorry to bother you but I don’t know what else to do.

  Business response

  12/04/2023

  November 24, 2023
  
  
  ***** *****
  Via Electronic Upload
  
  Re: Better Business Burau Complaint ********
  
  To Whom it May Concern:
  
  In her complaint, Ms. ***** states that she borrowed $1,900.00 on March 15, 2022. She also states
  that she had a hit and run accident and is now disabled and is having difficulties paying her bills.
  Ms. ***** states that she still owes approximately $500.00, and she cannot make that payment.
  She would like to settle the loan.
  
  Regional’s records indicate that Ms. ***** received a loan by way of convenience check on March
  16, 2022, in the amount of $2,000.00. Please see the enclosed Payment History Report, evidencing
  the payments made by Ms. ***** and the application of those payments towards Interest, Principle,
  Fees, and Late Charges, as applicable. By providing her signature to the Convenience Check, Ms.
  ***** agreed to the terms of the loan as presented, inclusive of the APR, Finance Charge, Amount
  Financed, Total of Payments, and number of payments. Regional has confirmed that Ms. *****’
  payments have been accurately applied to her loan and feels that no adjustments are necessary at
  this time.
  
  Should Ms. ***** have additional concerns regarding her account, she can contact the branch
  directly at ***** *********
  Sincerely,
  
  Mariah W****
  
  Mariah W****
  Compliance Associate
  

• Initial Complaint

  11/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account number ************. I have tried since October 22, 2023 to re-do my loan, make the November payment added to the end, something. Regional Finance websites and welcome pages say if you are having trouble with a payment, tell them, they want to help. That is a BOLDFACED lie.I have been a long time customer and NEVER paid late. Paid off two loans. I have been in/out of the hospital, chemo, surgery, 3 colonoscopies, etc. I simply asked for help one time on one payment. Notes: I called my branch October 22, 2023 to let them know I would NOT be able to make the November 5, 2023 payment. I was told by the branch manager she would call me on November 6th and they would re-do the loan so I would not have to pay until December. She never called of course. I called November 6,7,8 and 9th. I spoke to a Megan, who was/is very nice. I have also spoken to two others. They have said the computer system is crashed/malfunctioning for Regional Finance. Megan said not approved, they pulled a credit report WITHOUT authorization. Then on 11-9-23 I was told ”still working on it” but it’s in our notes. The website just says late, no notes. I simply want help ONE TIME.

  Business response

  12/04/2023

  November 20, 2023
  
  
  ****** *****
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  To Whom it May Concern:
  
  I am writing in response to the complaint that Mr. ***** filed with the Better Business Bureau (“BBB”)
  dated November 10, 2023. Regional Finance (“Regional”) appreciates the opportunity to address Mr.
  ******* concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In Mr. ******* complaint, he states that he has been working with his local Regional branch since October
  22, 2023 to try to make arrangements to skip his scheduled payment in November. Mr. ***** spoke with
  branch representatives on multiple occasions and was unable to come to a resolution. Mr. ***** is
  requesting to skip the November payment with no penalties.
  
  Regional’s records indicate that the account ending in **** was originated in Mr. ******* name on June
  23, 2023, in the amount of $9,332.61. After receiving Mr. ******* phone call on October 24, 2023, that he
  would not be able to make his November payment, the branch scheduled a call with Mr. ***** for
  November 6th, 2023, to discuss the process for a renewal of the loan. On November 6, 2023, a branch
  representative started the renewal process, but the loan was declined on November 13, 2023. After speaking
  with Mr. ***** to apprise him of the situation, the Branch Manager was able to renew the loan and address
  Mr. ******* concerns on November 17, 2023.
  
  Sincerely,
  
  Mariah W****
  
  Mariah W****
  Compliance Associate
  

• Initial Complaint

  10/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The account was fraudulent. I’ve contacted the branch personally and reached a resolution by filing a police report and notarizing all the document in the fraud packet that were provided.

  Customer response

  10/24/2023

  
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Here I have provided the copy of my drivers license as requested to close out this matter.
  
  Regards,
  
  Jasean W*****

  Business response

  10/24/2023

  October 23, 2023
  
  
  ****** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID 20768257
  
  Dear Mr. ******,
  
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
  October 23, 2023. Regional Finance Company of Illinois, LLC (“Regional”) appreciates the opportunity to
  address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In your complaint, you state that the Regional account open in your name is the result of fraud and that
  you’ve reached out to branch staff to provide them with a police report and notarized documents.
  
  Regional’s records indicate the loan in question, ending in 5711, was originated in your name by way of a
  Convenience Check on September 24, 2021. Regional received your original fraud claim on November 16,
  2021. On January 4, 2022, your claim was denied due to non-response. On October 2, 2023, Regional
  received your Forged Endorsement Affidavit, police report, and Victim’s Complaint Form. With the receipt
  of the aforementioned documentation, your fraud claim was reopened and is currently under investigation.
  Please allow up to 90 days for the claim to be resolved. Additionally, please provide a copy of your driver’s
  license or state-issued identification, as previously requested, to aid in the investigation. A copy may be
  provided to a Regional Finance branch near you or by mail to the address below:
  
  Regional Management Corporation
  ATTN: Fraud
  *** ********** ***** ***** * ****** ** *****
  
  
  Sincerely,
  
  Rachael ************-N*****
  Compliance Manager

• Initial Complaint

  10/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 9 2022 I received a loan from Regional Finance ***** *** ******* **** Summerville SC) for $7000 with insurance added the total Financed was $7889.50. On June 29, 2023 $7245.47 ($7000 Bank Check and $245.47 Debit Card) to pay off the loan. After reviewing my Loan Amortization that received from The Regional Branch which included my payments , my late payment fees and insurance refund of $783.55 it shows that my payoff as $6711.08, which is $534.39 less than I paid. We discussed this with the branch Manager 3 different times and he could not explain to us why we paid had higher payoff. I then Called Regional Corporate 3 different Times and Emailed them all information they requested. I have not received a resolution to this issue. I paid All I Am asking for is an explanation of the difference and if the Payoff was incorrect I would like a refund of the difference.

  Business response

  10/25/2023

  Please see the enclosures for Regional Finance's response and applicable documentation
  
  

  Customer response

  11/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  [          On May 29th I received a loan of $7000.00 with $889.50 added for the Property insurance premium, for of a total 0f $7889.50. The interest that was pre-computed was $8004.32 which included the interest on the property insurance premium.
  
  From May 9th 2022  thru June 28th 2023 I paid $3,237.63 in payments (this total does not include late charges and fees that were paid) On June 28th I paid $7245.47( $7000 with a cashiers check and $245.47 by debit card)which was the payoff amount I was given by the branch.
  
  
  On May 29th 2022 I received a Check for $7000.00 and for 11 months I paid a total of $3483.10 in payments. Did all of these payments just in towards interest with no money going to the principle? Regional Finance provide me with copy of the Loan Amortization for this loan shows my payoff shows of been $534 less that i paid.
  
  
  The property insurance Premium was partially refunded $783.55 on August 7,2022, The Property insurance premium  interest was  added on May 29th pre-computed  amount of $8004.32 was  $902.43. Why wasn’t this partially refunded? it was was include in the pre-computed  $8004.32 interest. Why would I have to pay $900.00 interest for insurance I already have and did not need?
  
  
  As ********* suggested, we did talk to the branch manager, 3 times in person, he did not understand or could not explain how after a $3237 in payments, my payoff was still $245.47 higher than the original  loan amount. We Also talked to his district manager 2 times, who also could not offer an explanation.
  
  
  I am still asking for a proper explanation and a refund.
  
  
  
  
  Regards,
  
  ******* ******

  Business response

  11/24/2023

  Please see the enclosures for Regional Finance's response and applicable documentation
  
  

  Business response

  11/27/2023

  Please see the enclosures for Regional Finance's response and applicable documentation
  
  

  Customer response

  12/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  According to **** ***** and her documentation I paid $3,237.63  of $8004.32  in  interest of a 4.5 year Loan that was paid off in 1 Year. I do not believe that is an interest rate of 35.49% . Regional Finance provided me with copy of the Loan Amortization for this loan, it shows my payoff should have been $534 less that I paid.
  
  
  According to **** ***** I paid off the loan on 06/28/23 with a check of $7000.00. The amount paid was $7245.87 . I paid  with A $7000 check and $245.47 with my debit  card .The Day before my payoff quote  I received was a less than the $7245.87 that I paid. Was there a $534 interest  charge in 1 Day as she stated?
  
  
  On 05/9/2022 I was charged interest on my personal property insurance, On August 9th I was refunded $783.55 of the $ 887.00 they charged for the insurance. Why wasn’t I refund the unused interest on the prorated amount? The documentation provided my **** ***** clearly states that “Prepayment: If you payoff any or part of this note you may be entitled  to a refund of part of the finance charge.”
  
  Regards,
  
  ******* ******

  Business response

  12/11/2023

  ******* ******
  Via Electronic Upload
  
  Re:       Better Business Bureau Complaint ID: ********
  
  To Whom it May Concern:
  
  I am writing in response to the rebuttal that ******* ****** filed with the Better Business Bureau dated November 11, 2023. Regional Finance (“Regional”) appreciates the opportunity to address *** ******** concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.
  
  In *** ******** rebuttal, she questioned the application of her payments, the interest rate on her account, the insurance refund application and the interest charges.
  
  As previously stated, Regional’s records indicate that *** ******** loan, ending in 9162, was funded on May 9, 2022, with an amount financed of $7,889.50 and an APR of 35.49%, per her contract. *** ****** did cancel her Personal Property Insurance on August 8, 2022, and the unearned premium was refunded back to the principle balance of the loan in the amount of $783.55. The cancellation of the insurance premium brought her Gross Balance down to $14,242.00 at the time.
  
  As previously explained to *** ******* the loan in question is a pre-computed loan, where the interest for the term of the loan is calculated at origination and included in the account balance vs. being calculated as payments are made. Monthly payments on pre-computed loans are calculated by dividing the total loan balance by the loan term and the account balance decreases by the amount of the payment as payments are received. Payments are not applied separately to principal and interest because the account balance already includes both principal and interest. In the event the loan is paid off early, all unearned interest is refunded by subtracting it from the account balance. The payoff amount is the remaining account balance, minus the refund of unearned interest plus any unpaid fees and charges, such as late charges. In the case of *** ******** account, she received a $4,640.89 unearned interest reduction at the time of payoff, per the calculation above. Also previously explained was that the Amortization Schedule that *** ****** references in her complaint is valid only for the day that it is printed, as the balance of the account changes based on payments made, late fees, deferrals, etc. Please review the Payment History Report, which fully outlines the payments made by *** ******, the insurance refund, and the accrued late fees. The Gross Balance column indicates the changes to *** ******** balance as each transaction was recorded and applied to the account. At this time, Regional does not agree that an additional refund is necessary.
  
  Rachael Z******************
  
  Rachael Z******************
  Compliance Manager

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. 
  

  As Ms. ****** states in her rebuttal The amount i financed was $7889.50. $7000 of this amount  money  I received , I was charged $877.50  for the required Person property insurance and $12 was for fees. The total interest that was calculated was $8004.32 which include  $890 in interest on my personal property insurance . I paid over $3000 in payments (not including the extra that I paid for late fees. There were no accrued late fees as ** ****** stated.
  
  
  Ms. ****** stated that on August 8,2022 I cancelled my personal property insurance and received a refund for the unearned premium of $783.55. So I ask again Why was I never refunded the prorated amount of the $890 in  interest ? Since I only had the insurance From May 9, 2022 to August 8, 2022  I was due a refund of unused interest that was added to my Gross Balance on May 9,2023 at the beginning of this loan.
  
  
   The branch Manager and the district manager stated that the loan in question was a precomputed loan where the interest for the term of the loan is calculated  at origination. I was also told  that is can only be done for Loans of $7500 or less. Are there’s statements true? If so why was my loan  like this since my loan total financed was $7889.50 ? 
  
  
  My loan Amortization paper work with my actual payments (and late fees that i paid when due)
  that I received from the Branch Manager shows my payoff $6711.08 Not the $7248.00 that I was told was my payoff. Why  was I charged a greater amount of interest than the 35.49% that we agreed on.
  
  
  Regards,
  
  ******* ******

• Initial Complaint

  09/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Regional Finance. I do not have contract with ********* ******* ***********. This company has not provide me with the original contract as requested. I demand that this be removed from my credit immediately.

  Business response

  10/09/2023

  September 22, 2023
  
  
  ***** *****
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID: ********
  
  To Whom it May Concern:
  
  I am writing in response to the complaint that Ms. ***** filed with the Better Business Bureau (“BBB”)
  dated September 21, 2023. Regional Finance (“Regional”) appreciates the opportunity to address her
  concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of
  any issues.
  
  In her complaint, Ms. ***** states that she is not liable for the debt with Regional Finance because she
  does not have a contract with ********* ******* ******** ***. Ms. ***** requests that the debt be removed
  from her credit.
  
  Regional’s records indicate that Ms. *****’ account, ending in ****, originated on September 29, 2022,
  and was funded in the amount of $1,011.23. The account in question was charged off and sold due to non-
  payment to ********* ******* ******* on August 24, 2023. All ownership rights, including the right to
  payment, now belong to ********* ******* ******* and any future inquiries should be forwarded directly to
  the debt buyer at the address below.
  
  ********* ******* *******, LLC
  ** ******** **** ****** ** *****
  Please find enclosed, a copy of Ms. *****’ loan contract. When Ms. *****’ provided her signature to the
  contract, she agreed to and acknowledged that Regional will share her account information with the credit
  bureaus and that late payments, missed payments or other defaults may be reflected in her credit report.
  Regional has a statutory duty to supply accurate account information to the credit bureaus under the
  provisions of the Fair Credit Reporting Act (“FCRA”). For this reason, Regional is unable to remove the
  tradeline associated with the account in question at this time.
  
  Sincerely,
  
  Rachael ************-N*****
  
  Rachael ************-N*****
  Compliance Manager
  

• Initial Complaint

  09/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ok I borrowed1900.00 on march 15 2022 i have not missed any payments up until 3 months ago i hve been in a hit and run accident and am now disabled i have been communicating with the trying to settle on a 500.00 payment amount they still will not settle, i am going to have to file bankruptcy if they do not work with nme they call me every day i just barely got out of my second surgery in hopes that i may walk again and i have let then know this and they still keep calling and seding me things to sign that i dont agree with i live on 861.00 plus 92.00 food stamps a month please could you b our mediator and try to work something out with these people they still want like 1200.00 that there si no way i can pay i owe other bills too. i have lost my home my belongings and everything i have worked for all my life i am a senior disabled and have no where else to turn please help

  Business response

  10/12/2023

  October 4, 2023
  
  
  ***** *****
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  To Whom it May Concern:
  
  I am writing in response to the complaint that Ms. ***** filed with the Better Business Bureau BBB dated
  September 20,2023. Regional Finance (“Regional”) appreciates the opportunity to address Ms. *****’
  concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of
  any issues.
  
  In her complaint, Ms. ***** states that she borrowed $1,900.00 on March 15, 2022. She also states that she
  had a hit and run accident and is now disabled and is having difficulties paying her bills. Ms. ***** states
  that she still owes approximately $1,200.00 and she cannot make that payment. She would like to settle by
  paying $500.00.
  
  Regional’s records indicate that Ms. ***** received a loan by way of convenience check on March 16,
  2022, in the amount of $2,000.00. Please see the enclosed Payment History Report, evidencing the
  payments made by Ms. ***** and the application of those payments towards Interest, Principle, Fees and
  Late Charges, as applicable. By providing her signature to the Convenience Check, Ms. ***** agreed to
  the terms of the loan as presented, inclusive of the APR, Finance Charge, Amount Financed, Total of
  Payments, and Amount of Payments. Regional has confirmed that Ms. *****’ payments have been
  accurately applied to her loan and feels that no adjustments are necessary at this time.
  
  Should Ms. ***** have additional concerns regarding her account, she can contact the branch directly at
  ***** ********.
  
  Sincerely,
  
  Rachael ************-N*****

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a personal loan with Regional Finace, loan company it was a check I called to the local branch and they told me my total including interest was going to be 2,544 with payments of $141 monhtly I have paid 4 1410 sp far and my account is not going down I have record of payments I can provide my accounts still remains at $1861.47 everytime I paid I have called both local branch and customer services and they tell me they divide the payment in 2 and it goes to two diferent amounts this is diferent then whatever I agreed and was explaint to me , I asked them if I was to pay off the remaining what would be and they insist on the 1847 instead of the 1,134 wich would be the remaining of 2544 after whatever I already paid off I think its very unfair they try to take advantage of customer and they dont respect whatever the agreement that I signed up for

  Business response

  09/27/2023

  September 20, 2023
  
  
  **** ******
  
  Re: Better Business Bureau Complaint ID: ********
  
  To Whom it May Concern:
  
  I am writing in response to the complaint filed with the Better Business Bureau (“BBB”) by **** ******,
  dated September 11, 2023. Regional Finance (“Regional”) appreciates the opportunity to address Ms.
  ******* concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In the complaint, Ms. ****** states that she received a convenience check loan and was told that her total
  cost including interest would be $2,500.00. Ms. ****** states that she has made her payments but that her
  total remains at $1861.47, and the branch employees have not been helpful in explaining how the payments
  are applied to the account.
  
  Regional’s records indicate that Ms. ****** received a loan by way of convenience check on January 12,
  2023, in the amount of $2,400.00. Please see the enclosed Payment History Report, evidencing the
  payments made by Ms. ****** and the application of those payments towards Interest, Principle, Fees and
  Late Charges, as applicable. By providing her signature to the Convenience Check, Ms. ****** agreed t
  othe terms of the loan as presented, inclusive of the APR, Finance Charge, Amount Financed, Total of
  Payments, and Amount of Payments. Regional has confirmed that Ms. ******* payments have been
  accurately applied to her loan and feels that no adjustments are necessary at this time.
  
  Should Ms. ****** have additional concerns regarding her account, she may contact the branch directly at
  ***** *********
  
  Sincerely,
  
  Rachael ************-N*****
  
  Rachael ************-N*****
  Compliance Manager

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Regional Finance Corporation . I do not have a contract with ******* ********* ******. They did not provide me with the original contract as I requested.

  Business response

  09/07/2023

  September 1, 2023
  
  ********** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  Dear ********** ******,
  
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated August
  26, 2023. Regional Finance Corporation of South Carolina (“Regional”) appreciates the opportunity to address
  your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of
  any issues.
  
  In your complaint, you state that you are not liable for the debt with Regional Finance because you do not have
  a contract with Central Portfolio Contro. You also state that you do not have the original contract that you
  requested.
  
  Regional’s investigation was unable to locate a loan opened in your name. To investigate your concerns further,
  please provide the account number associated with the loan in question.
  
  We appreciate your business and would like to thank you for choosing Regional for your financial needs.
  
  Sincerely,
  
  Rachael ************-N*****
  Compliance Manager
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩