Complaints

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied online for a consolidation loan and was not able to get approved for the amount I was seeking. A representative called me back and we talked and she couldn't tell me for sure that I would get approved for the amount I was seeking so I told her do not run my credit because I didn't want the hard inquiry on my credit if I couldn't get the amount I wanted. I called them back and we talked again. After giving her more info she plainly told me I could get the amount I wanted ($50 shy of the amount) so I told her go ahead and run the credit check and let's do it. She returned my call and gave me the same amount I was offered online that I turned down in the first place. Now I have a hard inquiry on my credit after I was mislead about the amount I could get. I was clearly mislead into thinking I could get the amount I wanted which is the only reason I agreed to the credit check.

  Customer response

  05/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  To start, there is a quote in red letters on the dashboard stating the time limit is past for a response. Today is day 5 and I waited until day 5 on purpose. The response is incorrect in a couple areas. 1) I did authorize the lady to do a hard inquiry but only after she had led me to believe i was approved for $9500 due to the info she had obtained from me. 2) It goes on to say that I was provided with a guarantee of $9500. I never said that, what I said was that I was led to believe and there's a large difference. so as I stated I would like the approval for $9500 and I will repay the loan faithfully, because my credit is the main focus here, or completely remove the inquiry.  
  
  Regards,
  
  ***** ******

  Customer response

  05/31/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve
  
  Stated in my last response the only way this can be resolved
  Regards,
  
  
  ***** ******

  Business response

  06/01/2022

  May 19, 2022
  ***** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  Dear Mr. ******:
  
  I am writing in response to the above-referenced complaint that you filed with the Better Business Bureau
  (“BBB”) dated May 16, 2022. Regional Finance Company of Alabama, LLC (“Regional”) appreciates the
  opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work
  toward the resolution of any issues.
  
  In your complaint, you state you recently expressed interest in obtaining a loan and did not authorize the
  hard credit inquiry that was completed during the application process. You further state that you specifically
  communicated your concerns regarding a hard credit inquiry to branch personnel and the inquiry was still
  completed. Additionally, your credit score has been negatively impacted because the inquiry was completed
  and your application for a loan was denied, nonetheless. As such, you request Regional approve your
  application for a loan in the amount you originally requested or remove the hard inquiry from your credit
  profile.
  
  Regional’s investigation revealed you applied for a loan online and Regional received your information
  through a pre-qualified web application, which required your approval or authorization to complete a credit
  inquiry. Additionally, Regional’s records indicate that you contacted the local office via phone on May 16,
  2022, to request a loan in the amount of $10,000 and branch personnel advised that you Regional could
  possibly extend a loan offer to you in the amount of $9,500.00 but doing so would require an updated loan
  application as well as an additional credit inquiry. Your claim that branch personnel provided you with a
  guarantee of a loan in the amount of $9,500.00 could not be validated. Finally, your concern was escalated
  to the District Supervisor on May 17, 2022, via a phone discussion in which you were advised that the loan
  application process was completed in compliance with company and regulatory policy. As a courtesy,
  Regional has submitted a request to the consumer reporting agencies to update the inquiry to a soft credit
  pull.
  
  Regional appreciates the opportunity to respond to address your concerns and thanks you for patience
  during this investigation.
  
  Sincerely,
  
  Karie * M*****
  
  Karie *. M*****
  Compliance Associate

  Business response

  06/01/2022

  May 27, 2022
  
  ***** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Case Complaint ID: ********
  Dear Mr. ******:
  
  I am writing in response to the rebuttal submited in relation to the above-referenced complaint that was
  filed with the Better Business Bureau (“BBB”) dated May 16, 2022. Regional Finance Corporation of
  Alabama, LLC (“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly
  value our customers’ satisfaction and will work toward the resolution of any issues.
  
  In your rebuttal, you state that Regional did not timely respond to your initial complaint per BBB guidelines.
  You further state that you granted authorization for a hard credit inquiry to be completed and you were led
  to believe that you were approved for a loan in the amount of $9,500.00. As a result, you demand that
  Regional approve your application for a loan in the amount of $9,500.00 or remove the inquiry from your
  credit history.
  
  Please be advised that your initial complaint was received on May 16, 2022, and according to the enclosed
  copy of said complaint received by Regional, the BBB provided 10 calendar days to submit a response.
  Please see the enclosed copy of Regional’s timely response dated May 19, 2022. As previously stated in
  the response submitted May 19, 2022, Regional’s records indicate that you contacted the local office via
  phone on May 16, 2022, to request a loan in the amount of $10,000 and branch personnel advised that you
  Regional could possibly extend a loan offer to you in the amount of $9,500.00 but doing so would require
  an updated loan application as well as a credit inquiry. Regional would like to reiterate that your claim that
  branch personnel provided you with a guarantee of a loan in the amount of $9,500.00 could not be validated.
  Additionally, your concern was escalated to the District Supervisor on May 17, 2022, via a phone discussion
  in which you were advised that the loan application process was completed in compliance with company
  and regulatory policy. Finally, Regional is contractually obligated to furnish accurate information to the
  consumer reporting agencies (“Credit Bureaus”) according to the provisions of the Fair Credit Reporting
  Act (“FCRA”) and therefore, is unable to remove the credit inquiry. However, Regional has confirmed that
  the hard credit inquiry in question has been updated by Equifax to soft credit inquiry, which will not impact
  your credit score. Please see the enclosure evidencing the update.
  
  Regional appreciates your business and would like to thank you for choosing Regional for your financial
  needs. Regional now considers this matter closed.
  
  Sincerely,
  
  Karie * M*****
  
  Karie *. M*****
  Compliance Associate
  
  Enclosure(s)
  Regional Finance
  *** ********** Road, Suite *, Greer, SC 29651
  www.regionalfinance.com
  (864) *** * ****
  
  
  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Regional Finance claimed to have mailed a check to me, and I cashed that check. Personal loans with Regional Finance are secured, meaning you'll be required to provide collateral for the loan. I have never been to or communicated with a Regional Finance loan officer or branch. Regional Finance Company is one of the more prominent companies that people have reported engaging in this kind of tactic. My credit score has lost points due to this fraudulent account opened in my name by Reginal finance. I have deputed this fraudulent account with Equifax, TransUnion, and Experian. My FICO Score has decreased 30 points to 630. it is very stressful and disappointing that a financial institution is allowed to manipulate the random laws and destroy the reputation of consumers. I am constantly receiving harassing calls from all over the continental US from Reginal Finance representatives. According to Reginal Finance: REGIONAL FINANCE Account number ******XXXX Account type Unsecured Date opened 12/02/2021 Status Open. $252 past due as of Apr 2022. Status updated Apr 2022 Balance $3,506 Balance updated 04/30/2022 Recent payment $0 Monthly 42 Months

  Business response

  06/03/2022

  May 20, 2022
  
  
  **** ********
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID: ********
  Dear Mr. ********:
  
  I am writing in response to the above-referenced complaint that you filed with the Better Business Bureau
  (“BBB”) dated May 16, 2022. Regional Finance Company of Texas, LLC (“Regional”) appreciates the
  opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work
  toward the resolution of any issues.
  
  In your complaint, you state that Regional claims a convenience check was sent to you and you endorsed
  the instrument, which originated a loan under your name. You further state that the account in question is
  fraudulent and you have never initiated any business with Regional. Finally, you state that your credit score
  has decreased as a result of Regional’s business practice. As such, you are requesting that Regional submit
  a request to correct your credit profile to ensure that accurate information is furnished to the consumer
  reporting agencies (“Credit Bureaus”).
  
  Please be advised that Regional’s Convenience Check business practices are compliant with Title 12,
  Subchapter B, of Texas Business & Commerce Code, § 603.051, and therefore legal in the state of Texas.
  Regional’s investigation confirmed the loan ending in **** was originated in your name on December 6,
  2021, in the amount of $3,100.00. Regional received notification of your fraud claim on May 16, 2022, and
  subsequently placed the account in question in a disputed status with the Credit Bureaus. On May 20, 2022,
  Regional mailed the enclosed fraud packet for your completion to the following address:
  
  **** ******* ***** ******* ****
  *** *******, TX 78218
  
  Once you have completed the enclosures, please forward the Affidavit and all associated documentation to
  the address below so that Regional may investigate your claim:
  
  Regional Management Corp.
  Attn: Compliance Department
  *** ********** Road, Suite *
  Greer, SC 29651
  
  Regional appreciates your assistance in the matter and thanks you for your patience as Regional works to
  investigate your claim.
  
  Sincerely,
  
  Karie *. M*****
  
  Karie *. M*****
  Compliance Associate
  Regional Finance
  *** ********** Road, Suite *, Greer, SC 29651
  www.regionalmanagement.com
  (864) *** * ****
  
  
  
  Enclosure(s)

• Initial Complaint

  05/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has not adequately reported on a timely basis to the credit bureaus

  Business response

  06/03/2022

  May 10, 2022
  
  ****** *******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  
  Dear Ms. *******:
  
  I am writing in response to the above-referenced complaint that you filed with the Better Business Bureau
  (“BBB”) dated May 3, 2022. Regional Finance Company of Tennessee, LLC (“Regional”) appreciates the
  opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work
  toward the resolution of any issues.
  
  In your complaint, you state Regional has not adequately reported the account in question to the consumer
  reporting agencies (“Credit Bureaus”) on a timely basis. As such, you are requesting that Regional submit
  a request to the Credit Bureaus to ensure that the account reports correctly on your credit profile.
  
  Regional’s records indicate that you previously contacted the Customer Service Department regarding this
  issue on May 2, 2022. As a result, Regional confirmed that the account was reporting correctly to consumer
  reporting agencies Equifax and Experian but submitted a request to Transunion to update the tradeline
  associated with the account in question to ensure that it reports as “Paid in Full and Closed” on your credit
  report. Please allow six to eight weeks for the update to appear accordingly on your credit history.
  
  The above loan is considered closed and Regional thanks you for your patience throughout this
  investigation.
  
  
  Sincerely,
  
  Karie *. M*****
  Karie *. M*****
  Compliance Associate

• Initial Complaint

  04/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion. REGIONAL FIN *********** Date Opened:02/22/2019 The postings on this account was inaccurate and misleading also. I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus

  Business response

  05/19/2022

  April 15, 2022
  
  ******* ********
  Via Electronic Upload
  
  Re: Better Business Bureau Case Number ********
  
  Dear Mr. ********:
  
  I am writing in response to the complaint you submitted with the Better Business Bureau (“BBB”)
  dated April 13, 2022. Regional Finance Corporation of Georgia, LLC (“Regional”) appreciates the
  opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction, and
  will work toward the resolution of any issues.
  
  In your complaint, you state an account from Regional is reporting inaccurately to the consumer
  reporting agencies (“Credit Bureaus”). You further state that you have previously contacted
  Regional regarding the debt, but have not received a response. As a result, you are requesting an
  update to the tradeline associated with the account in question to ensure that is reports correctly to
  the Credit Bureaus.
  
  Regional’s records indicate that the loan ending in **** was originated in your name on February,
  22, 2019 in the amount of $1,417.82. Please be advised that receipt of the above referenced
  complaint is the first notification Regional has obtained disputing the account in question. Regional
  has enclosed a response to your debt validation request along with a copy of the original loan
  contract. Additionally, Regional has confirmed the account is reporting correctly to the Credit
  Bureaus. Please note the account in question charged off due to non-payment and was subsequently
  sold to ***** Services, LLC on December 18, 2019. All ownership rights to your account including
  the right to payment, now belong to ***** Services, LLC. Please send all future correspondence to
  the following address:
  
  ***** Services, LLC
  *** ******* Drive, Suite ***
  *******, GA 30328
  
  We appreciate your business and would like to thank you for choosing Regional for your financial
  needs.
  
  Sincerely,
  
  Karie *. M*****
  
  Karie *. M*****
  Compliance Associate
  
  Enclosure(s)

  Business response

  05/19/2022

  April 15, 2022
  
  ******* ********
  Via Electronic Upload
  
  Re: Better Business Bureau Case Number ********
  
  Dear Mr. ********:
  
  I am writing in response to the complaint you submitted with the Better Business Bureau (“BBB”)
  dated April 13, 2022. Regional Finance Corporation of Georgia, LLC (“Regional”) appreciates the
  opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction, and
  will work toward the resolution of any issues.
  
  In your complaint, you state an account from Regional is reporting inaccurately to the consumer
  reporting agencies (“Credit Bureaus”). You further state that you have previously contacted
  Regional regarding the debt, but have not received a response. As a result, you are requesting an
  update to the tradeline associated with the account in question to ensure that is reports correctly to
  the Credit Bureaus.
  
  Regional’s records indicate that the loan ending in **** was originated in your name on February,
  22, 2019 in the amount of $1,417.82. Please be advised that receipt of the above referenced
  complaint is the first notification Regional has obtained disputing the account in question. Regional
  has enclosed a response to your debt validation request along with a copy of the original loan
  contract. Additionally, Regional has confirmed the account is reporting correctly to the Credit
  Bureaus. Please note the account in question charged off due to non-payment and was subsequently
  sold to ***** Services, LLC on December 18, 2019. All ownership rights to your account including
  the right to payment, now belong to ***** Services, LLC. Please send all future correspondence to
  the following address:
  
  ***** Services, LLC
  *** ******* Drive, Suite ***
  *******, GA 30328
  
  We appreciate your business and would like to thank you for choosing Regional for your financial
  needs.
  
  Sincerely,
  
  Karie ** M*****
  
  Karie ** M*****
  Compliance Associate
  
  Enclosure(s)

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion. ***** CARD **************** Date Opened:04/13/2016 The postings on this account was inaccurate and misleading also. I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus.

  Business response

  05/19/2022

  April 7, 2022
  
  
  ***** *******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  Dear Ms. *******:
  
  I am writing in response to the above-referenced complaint that you filed with the Better Business Bureau
  (“BBB”) dated April 6, 2022. Regional Finance Corporation of South Carolina, LLC (“Regional”)
  appreciates the opportunity to address your concerns. At Regional, we truly value our customers’
  satisfaction and will work toward the resolution of any issues.
  
  In your complaint, you state the account from creditor ******** ***** Bank (“*****”) is reporting
  inaccurately to the consumer reporting agencies (“Credit Bureaus”). As a result, you are requesting an
  update to the tradeline associated with the account in question to ensure that is reports correctly to the Credit
  Bureaus.
  
  Please be advised that Regional has no affiliation with JPMCB and therefore, is unable to provide any
  information regarding the credit card account in question. Please direct any further inquiries regarding this
  matter to ***** or the Credit Bureaus.
  
  Sincerely,
  
  Karie *. M*****
  
  Karie *. M*****
  Compliance Associate
  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been fighting to remove a fraudulent account from Regional Finance for over 5 months now. I have provided proof that I did not live at the place where the check was sent at the time it was signed. I also provided an affidavit and have been told by numerous employees from the branch that it was indeed fraud but that I need for the fraud department to investigate. It has now been months and I still haven’t heard anything and my credit keeps getting affected because it thinks it is a past due loan. This is impeding me from buying a house due to this fraudulent past due account. I have tried many times to get a hold of their fraud department but I’ve been told there is no customer facing line so I don’t know who else to reach out to at this point

  Business response

  05/09/2022

  
  April 7, 2022
  
  
  ******** *******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  Dear Mr. *******:
  
  I am writing in response to the above-referenced complaint that you filed with the Consumer Financial
  Protection Bureau (“CFPB”) dated April 4, 2022. Regional Finance Company of Texas, LLC (“Regional”)
  appreciates the opportunity to address your concerns. At Regional, we truly value our customers’
  satisfaction and will work toward the resolution of any issues.
  
  In your complaint, you state that you have been struggling with Regional to have a fraudulent account from
  removed from your credit history during the past five months. You further state that you have submitted
  the required affidavit to Regional in association with the account in question but have not received the
  results of its fraud investigation. As a result, you are demanding that Regional update the tradeline
  association with the account in question to ensure that it reports correctly to the consumer reporting agencies
  (“Credit Bureaus”).
  
  Regional’s investigation confirmed a convenience check was negotiated in your name on July 22, 2021, in
  the amount of $1,400.00, originating the loan ending in ****. Regional placed the account in a disputed
  status with the Credit Bureaus and mailed a fraud packet for your completion to the address on file on
  December 21, 2021. Please note, Regional received your completed fraud packet on January 19, 2021, and
  subsequently sent the documentation to ***** ***** to investigate. Regional will provide a status update
  upon receipt of the investigation results from ***** *****. Please allow up to 90 days for ***** ***** to
  complete this process.
  
  Regional appreciates your assistance in the matter and thanks you for your patience as Regional works to
  investigate your claim.
  
  Sincerely,
  
  Karie *. M*****
  
  Karie *. M*****
  Compliance Associate

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have never done nor will I do any business with this company. I have been on the Do Not Call Registry since June 22, 2017 and this company continually calls me. I will block their number and they will call from a different number number but refuse to leave a voicemail stating their business. I have also filed a complaint with the FTC. I am a veteran and I suffer from PTSD, and their incessant calling triggers anxiety and panic. They need to stop, next complaint I file will be in a courtroom.

  Business response

  03/08/2022

  March 2, 2022
  
  
  ****** *****
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  Dear Ms. *****:
  
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
  March 1, 2022. Regional Finance Company of Missouri, LLC (“Regional”) appreciates the opportunity to
  address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In your complaint, you state you have been on the Do Not Call Registry since 2017 and Regional continues
  to contact you. You further state you have blocked Regional's number on your personal phone and as a
  result, Regional will attempt to call from a different number without leaving a voicemail message. Finally,
  you state that these contact attempts trigger anxiety and panic as you are a veteran that experiences post-
  traumatic stress disorder. As a result, you request Regional cease all further attempts to contact you.
  
  Please be advised that Regional has taken steps to ensure that you receive no further contact.
  
  Regional would like to thank you for your patience in resolving this matter.
  
  
  Sincerely,
  
  
  Karie * M*****
  
  Karie *. M*****
  Compliance Associate

• Initial Complaint

  02/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a loan from this company in early February. I was told by the rep that the company included credit life, disability, and insurance in my loan. She specifically used the word included (I work in finance and pay attention to this). After I left, I reviewed the paperwork only to find that none of this was included - it was in addition to the loan. This intentionally misleading is a direct violation of the UDAAP portion of the Frank Dodd act. I called yesterday to cancel all products including their personal property insurance because I have insurance on my personal property via my renters insurance and was told all could be cancelled but the property insurance and that I was required to use theirs. I received a survey today from corporate that specifically asked at the end if I was informed that my personal renters insurance policy could be used in lieu of their policy. Not only was I not informed, I was lied to by the branch manager yesterday when she said I had to use theirs. My next stop is the CFPB. I have a small loan and their products amounted to about a $34 increase in payment. I can’t imagine what their expensive snake oil products (along with the high interest rate) has added to countless customers’ payments who unknowingly believed their rep when they were told these things were included with their loan.

  Customer response

  02/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. My complaint specifically involves the wording your representatives used in regards to the loan. It is blatant violation of the UDAAP. Your representative mislead me and likely many other customers when she stated these “products” were included and not an additional purchase. Further, I was not given the option to have them removed. While I understand it is my right to review the contract in full prior to signing, it is the responsibility and legal duty of your representative not to make misleading statements such as “these are included” when she should have stated that these products were an additional cost to the loan.
  

  further, no one has yet to contact me back about the personal property insurance that I have not been able to cancel because the branch manager has stated that I’m required to carry that in addition to my renters insurance which does cover my personal property. At this time, no one has requested to review those documents nor has that been removed.
  

  while I understand, compliance training is provided, it is not practiced. I am very well versed in this topic being that I have to take certification courses quarterly for these very things and what your rep did, was not in compliance. I will be pursuing this further through the CFPB considering the high number of clients that have likely been taken advantage of without realizing it.
  
  Regards,
  
  ****** ******

  Business response

  04/25/2022

  February 28, 2022
  
  ****** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Complaint ID ********
  
  Dear Ms. ******:
  
  I am writing in response to the above referenced complaint that you filed with the Better Business Bureau
  (“BBB”) dated February 18, 2022. Regional Finance Company of South Carolina, LLC (“Regional”)
  appreciates the opportunity to address your concerns. At Regional, we truly value our customers’
  satisfaction and will work toward the resolution of any issues.
  
  In your complaint, you state you were advised by Regional that insurance products consisting of life,
  personal property and unemployment policies were included with your loan at time of closing. You further
  state you reviewed the loan documents after leaving the branch and discovered that you had actually
  purchased the products. Finally, you state that you have your own renter’s insurance policy and were
  advised by the branch manager that the personal property insurance was required after all other insurance
  products were cancelled. As such, you are requesting that Regional review its closing process to ensure
  compliance with fair lending laws.
  
  Regional’s records indicate that you originated the loan ending in **** on February 4, 2022, in the amount
  of $1,833.00. During the closing process, branch personnel reviewed with you the loan amount, payment
  amount, term and available insurance products. You agreed to the terms of the loan as presented, at which
  time you executed the loan application, insurance PIC List, and insurance application. Please see the
  enclosed copy of your loan contract for full details. Although Regional could not validate your claim that
  the branch provided you with incorrect information regarding insurance products, please note that Regional
  provides extensive training to its employees and has stringent policies to ensure compliance with state and
  federal laws. Additionally, all insurance policies associated with the account in question have been
  cancelled per your request and a refund for each has been applied to your account balance. Should you have
  additional questions regarding the servicing of your account, please contact the office directly at (803) **** *****
  
  Regional appreciates your assistance in the matter and thanks you for your patience as Regional works to
  investigate these issues.
  
  Sincerely,
  
  Karie *. M*****
  
  Karie *. M*****
  Compliance Associate
  
  Enclosure(s)

  Business response

  04/25/2022

  March 2, 2022
  
  
  ****** ******
  Via Electronic Upload
  
  Re: Better Business Bureau Case Complaint ID: ********
  
  Dear Ms. ******:
  
  I am writing in response to the rebuttal submited in relation to the above-referenced complaint that was
  filed with the Better Business Bureau (“BBB”) dated February 28, 2022. Regional Finance Corporation of
  North Carolina (“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly
  value our customers’ satisfaction and will work toward the resolution of any issues.
  
  In your rebuttal, you state that branch personnel misled you and possibly other customers by stating that
  insurance products were included with loans and not indicating that they may be purchased for an additional
  charge. You further state that Regional did not provide you any option to cancel the insurance policies and
  Regional has not contacted you regarding the personal property insurance policy, which the branch manager
  advised was required.
  
  As previously stated in the response submitted February 28, 2022, Regional could not validate your claim
  that branch personnel provided you with incorrect information regarding available insurance products. At
  time of closing, which occurred on February 4, 2022, branch personnel reviewed with you the terms of the
  loan as presented, at which time you executed the loan application, insurance PIC List, and the insurance
  application. Regional has confirmed that all insurance policies associated with your loan in the amount of
  $1,833.00 have been cancelled per your request and a refund for each has been applied to the account
  balance. Please review the enclosed payment history and note that the refund for the life insurance policy
  was applied to your account on February 18, 2022, in the amount of $26.21. Additionally, the refund for
  the *** insurance policy was applied to your account on February 18, 2022, in the amount of $27.50.
  Finally, you will notice that the personal property insurance policy was cancelled on February 24, 2022,
  and a refund in the amount of $41.52 was applied to the account in question. Should you have any further
  questions regarding the servicing of your loan, please contact the branch directly at (803) ********.
  
  Regional appreciates your business and would like to thank you for choosing Regional for your financial
  needs. Regional now considers this matter closed.
  
  
  Sincerely,
  
  
  Karie * M*****
  
  Karie *. M*****
  Compliance Associate
  
  Enclosure
  
  Regional Finance
  *** ********** Road, Suite *, Greer, SC 29651
  www.regionalfinance.com
  (864) *** * ****
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩