Complaints

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Roofing Company, Monarch Roofing, completed a job of a complete tear off and put a new roof on (Shingles). Prior to the job starting My HVAC / AC unit was working properly, and still does. The issue that happened after the complete tear off and the roof was blown clean. The issue occurred that the debris from the roof got into the lines of the HVAC / AC draining lines, SO the line that allows the system to drain properly out of a PVC pipe at the specific location. The line got blocked and then the system had to start draining from the metal pan and dropped thought the Sofit of the house. This is the overflow. This has never been an issue until the roofing company allowed enough debris to clog the pipe. The issue was brought to the attention of the company, they looked but said they couldn't get to the PVC unless they removed the sofit to see, which they did not want to do. So I have to pay a plumber to come out and discover that it was a clogged pvc pipe from debris. The debris is from the roof company, but they fail to take the appropriate actions. This cost me an additional cost, and they just let it be that is regular maintenance that has to be done. So the company want to make sure they get all the money, cause issues and not take care of things their workers caused, whether due to lack of being cautious or could care less what happens. The workers that the company hires do not speak any English and they fail to have a person on site at all times to communicate between the customer and company. The site supervisor leaves site at 5 pm, and the workers continue to work past 730 pm. The issue happened after they did something.

  

  Business response

  11/10/2022

  Business Response /* (1000, 5, 2022/08/19) */ Debris can occur during a construction project and is disclosed to our customers in advance. While the customer alleged that roofing debris caused issues to the HVAC system, the HVAC technician said the system had not undergone maintenance in quite some time, which is what caused the issues in question. That being said, we have since tried on multiple occasions to reach out to the customer to remedy the situation and have had no response. We are more than willing to work with the customer and assist with the issue, but have not been able to get in contact with them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩