Business Profile
Bank
Pathward Venture Capital, LLCHeadquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They send junk mail several times a month and don't provide a way to request removal from their mailings.Business response
06/23/2022
Business Response /* (1000, 5, 2022/05/26) */ We are unable to locate an account with the name and address provided that matches the details in the complaint. Please provide any other information from the junk mail you're receiving. Things like the bank name other than MetaBank or the phone number on the junk mail that it's directing you to call. You may also call ************ to speak directly to a MetaBank representative.Initial Complaint
05/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They're charging fees on things but offer nothing. The customer service is *****. ************************** and most is from a script. I never got a bill pay check I sent to myself to try, took forever to get my card. Because of that, they marked MY ACCT fraud. I want my fees back at the very least and I'm working diligently to get all funds outta my acct asap and closing!!! This shouldn't be legal, esp charging an acct. fee that does pretty much nothing. I feel so stuck bc their app offers nothing of help, you HAVE to call in and use 1 which is technically 'fraud' titled but the only way to get to customer service. SHADY.Business response
06/17/2022
Business Response /* (1000, 5, 2022/05/20) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
In March of this year I purchased 3 $****** prepaid gift cards. The very beginning of April I got 3 more. All were mailed to me. When I tried to use them one had not been activated, $***** of one had been used and two had been totally used. Though customer service was **** after a week they did activate the one card. I started a ticket with them about one of the cards on April 7th. They said not to check back for 10 days. When I checked back they said it was being processed. I called in on 5/6/22 only to be told that the ticket was closed because they did not receive the information. I have the paperwork and the fax confirmation of receipt. They said they would email the dispute department and call back in 2 days. Called back to be told it was closed and they would have to email the dispute department and call back in 2 days. I waited a week. 5/17/22 I called to be told they would have to email and call back in 2 days. I asked to speak to this supervisors manager. She said she would have to email the managers and I would receive a call within 24 hours. I have not. I have 2 more cards I've opened a ticket for. Emailed the documents they requested. They said as of yet they have not received those and to call back in 10 business days. $****** they are giving me the run around for. I would like to get my money back.Business response
06/13/2022
Business Response /* (1000, 5, 2022/05/19) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************. Consumer Response /* (2000, 7, 2022/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Metabank is not responsible for ******* gift cards.Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is an ongoing thing with this card company. I've reached out to them numerous of occasions and let them know I think ****************************** someone intercept my card and steal my money off. I've called to get it sent expressed here it is I've never received that card and they charged me $** for it. When my other card came in the mail it was too late because that money was stolen off again. So I had to take manners in my own hands go to the post service and have them start holding my mail up there so no more mail could be stolen. ************************************************************************************************************************************************************************************ I don't care how they look at it I want my money. I want them to go over cameras footage and get me my money and they can close the account after I receive my money. Or I'll take matters in my own hands and file a lawsuit against themBusiness response
06/13/2022
Business Response /* (1000, 5, 2022/05/19) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.Initial Complaint
05/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Meta Bank has a fraudulent account opened in my name, I have no info on the account except the last 4 of the account number. when I call for assistance, they refuse to let me speak to anyone unless I give them my social security number. They claim to have no fraud department, and every person I have spoken to is absolutely no helpBusiness response
06/17/2022
Business Response /* (1000, 5, 2022/05/18) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is extremely fraudulent behavior. They honestly expect me to provide information that I do not have because the account in question was not opened by me, meaning I do not know the account number nor did I receive a credit or debit card related to the account. The reason I know its MetaBank is that on the fraudulent bank accounts set up at ****, there are transfers to and from an account ending in #**** which the **** fraud department said was a MetaBank account. This is an extremely sketchy situation, especially since MetaBank does not have any way to contact a fraud department, which I am not the only person that has tried. Looking up reviews and other BBB complaints, they are a ****************** who facilitates false accounts and debit cards. Business Response /* (4000, 11, 2022/06/02) */ We understand your frustration with this situation, but we are unable to locate any account under the name Mathew ******. It's possible the account used for the **** transfers is under a different name. We recommend contacting **** and attempting to get the full routing number and account number used for the transfers. Another option is to request the trace numbers for the transfers. While the transfers are going to a MetaBank account, the fraud is with ****. Even if the account being used is under a third party's name, we can forward it for closure due to fraudulent activity if you can obtain the account information. Again, we understand the frustration with this, but only having your name and the last 4 digits of the account doesn't help us locate the account when your name doesn't bring up any accounts.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased metabank gift card at ********* but I can't use it its been 24 hours since I have been tryingBusiness response
06/07/2022
Business Response /* (1000, 5, 2022/05/10) */ We're unable to identify the acct with the name/address provided. Please verify on the back of the card that the bank name is MetaBank. If so, provide the 16 digit card #. For direct assistance with a MetaBank representative, call ************.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Metabank sent my funds to the wrong account. Instead of sending them to the correct account they chose to mail a check five days later. 14 days later I still have not received my funds. The customer service department has no clue what they are doing and refused to overnight a check. They also stated multiple times that they have no way to contact their legal department and that they don't have one. Metabank has caused physical and mental harm to myself and my children. I have tried several different outlets to get my funds delivered only to be met with excuses and lies. I would like my funds today as well as a settlement amount to cover the cost of the lost funds and the harm they have caused. My only other option is to retain legal counsel which I have no problem doing at this point.Business response
06/07/2022
Business Response /* (1000, 5, 2022/05/11) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************.Initial Complaint
04/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Trying to get a debit card in the mail. they keep sending me statements but not the actual cardBusiness response
05/26/2022
Business Response /* (1000, 5, 2022/05/02) */ We are unable to locate an account with the information provided. Please verify MetaBank is the bank name on the back of the card. If so, provide the full 16 digit card number or an account / routing number so we can look in to this further. For Direct assistance call ************. Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) we sent a letter with the account number, we do not want to put that on a public record Business Response /* (4000, 9, 2022/05/05) */ If a letter was sent, we will respond to the letter. We do not currently have the account info, so we're unable to continue this through the BBB. If you can provide the 1st 6 digits of your card number, that will at least identify which of our partners your card is with and we will forward your complaint. Also, you can call ************ for direct assistance. This # goes directly to a representative with no automated system. Calling this number will result in a quicker resolution without the back and forth through the BBB or the mail.Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
March - May 2022 According to the IRS, Metabank was issued $**** to issue me a debit card for the 3rd economic impact statement. The IRS decreased my tax return because their records indicate Metabank received the payment. I reached out via email and phone, and was unable to enter any of my information, as Metabank claimed that if you don't have an account, you can't speak to a customer service representative. When I attempted to further contact Metabank, I received an email saying the my information did not match an account on Metabank's record, and therefore discontinued communications with me. The IRS insists they can't do anything further unless Metabank contacts them to let them know they don't have an account for me, and Metabank is saying that unless the IRS reaches out, there is nothing further they will do for me.Business response
04/27/2022
Business Response /* (1000, 5, 2022/04/27) */ We're unable to identify the acct with the name/address/info provided. Please provide the routing # and acct # the IRS used for the deposit. We encourage you to call MetaBank at ************ and we can do a search with your social security number to locate the account and assist you with locating your funds. This number goes directly to a representative. Consumer Response /* (3000, 12, 2022/05/27) */ this complaint has not been resolved. The IRS is informing me that they need to speak with a representative of Metabank in order to provide further details.Initial Complaint
04/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Meta bank did not issue my disability check for March 2022Business response
05/18/2022
Business Response /* (1000, 5, 2022/04/26) */ We're unable to identify the acct with the information provided. Please verify on the back of the card that the bank name is MetaBank. If so, provide the 16 digit card # or routing # and acct # for deposits. We also recommend checking with the originator of the funds to ensure they have the correct routing number and account number. For direct assistance, call ************. Consumer Response /* (3000, 7, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I trust the results Business Response /* (4000, 9, 2022/04/28) */ Apologies for repeating, but the response does not help us locate the account referenced in the complaint. Please provide the 16 digit card number or routing number and account number for deposits. For direct assistance, call ************.
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Contact Information
Customer Complaints Summary
835 total complaints in the last 3 years.
248 complaints closed in the last 12 months.
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