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Complaint Details

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Initial Complaint
01/08/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a payment on my account and REVVI didn’t post it accordingly and held it for over the time period I was told it was going to post to my account. I called 3x and spoke to numerous supervisors about the posting of my payment and kept getting different answers in regards to my card account.
Business response
01/17/2025
We investigated and have attached the response letter.
Initial Complaint
12/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I cancelled/closed out my account and no one advised that I had a balance due. To my knowledge, my account was current and paid in full. The representative I spoke to failed to mention I owed a balance which I would had paid if I knew. I received an email stating I owed $15.34 from late charges and accrued interest dated AFTER closing my account. I called and spoke to representative who told me I still owed this money and I paid it, however I don’t think I should have been required to pay. I did not want this to impact my credit, but other people need to be aware of their business practices and horribly run customer services.
Business response
01/03/2025
We have completed our investigation and our response is explained in the letter attached.
Initial Complaint
12/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revvi has been advised that an account was opened fraudulently using my personal identifiable information by the credit bureaus and has failed to comply with closing the account and not selling it. FTC Identity Theft Affidavit, Proof of Identity and Social Security card was provided to the credit burueas who in turn notified Revvi of the fraudulent account.
Business response
12/13/2024
We have completed our investigation and our response is explained in the letter attached.
Business response
12/19/2024
All information provided to Revvi was used to review your claim of ID Theft and previous responses explained to you that all information you provided matched the information used to open account. Also payments were received for the account using a debit card in your name. The Police Report provided stated that the incident started in 4/10/2024 which was not the time this account was opened. Revvi would need additional detail from you explaining how your debit card was used to make payments for the last two years. The documents you provided with this complaint were forwarded to be used in another investigation but did not include any data that would help us determine that this account was not opened or paid by you.
Customer response
12/20/2024
Revvi has failed to comply with FCRA after being notified countless times that I am a victim of identity theft and I did not open an account with REVVI. During the time this account was opened my address was **** **** **** ** **, Acworth, GA 30101 since 5/2022 and Revvi has confirmed that the account was opened using a fraudulent address which is indicated as fraudulent on the FTC identity theft affidavit. They were notified the account was fradulent and then changed the account number for some reason. I am requesting Revvi comply with FCRA and remove obligation for the fradulent account immediately and send confirmation. There have been numerous fradulent accounts created using my compromised personal information and all have complied with FCRA with the exception of Revvi.
Initial Complaint
11/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened an account by paying the $95.00 enrollment fee on 10/25/2024; plus another Fee of $35.00 on 10/25/2024. Now they are trying to charge me a bill for $41.00 and I haven't used the card. I have no intentions of ever using the card because I think this is a fraudulent bank and I don't want them to have access to any of my account information. I would like to have the account closed immediately. What can I Do?
Business response
11/29/2024
We have completed our investigation and our response can be reviewed in the letter attached.
Initial Complaint
10/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid 150 dollars to Revvi towards my balance and they froze my account for suspicious activity. I called them to get the hold removed and they said I needed to fax over proof that the funds went through with my bank. I have and they still have yet to release the hold on my account.
Business response
10/18/2024
Please refer to attached letter for response
A review of your account shows on October 3, 2024, a debit card payment was received for $150.00. Due to this payment being received within a short period of time from the previous payment received on September 23, 2024, for $330.75, a temporary restriction was placed on the account and a letter was sent to you. You were advised on October 5, 2024, what documents were required to verify the payment. The block was placed properly for account security, and you were accurately advised of the documents needed for the restriction removal. If you have additional questions or concerns, please call Revvi Customer Service at ***************
Initial Complaint
10/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This charge should not have been charged. I filed a dispute with the credit card's dispute department, and they are unwilling to help me. They have already sent derogatory late pays to my credit report and are going to do it again because I refuse to pay on something that I shouldn't have been charged for! This account needs to be zeroed out and closed immediately! The customer service representatives can barely speak or understand English and will not help me. I need this refunded to the card and it to be closed.
Customer response
10/11/2024

Complaint: ********

I am rejecting this response because:
I DID NOT authorize this transaction. I believe they had my card information on file and therefore charged me for charges they should not have. To me, if there's a double charge, additional charges, or any kind of charge that I DID NOT authorize as a consumer, then it is considered fraud. Maybe I did not use the correct verbiage for this dispute, and it needed to be classified as something else. I have used this company in the past but will never use them again because they do not know how to run a business. There was absolutely NO reason for them to charge the specific charge I am disputing. Therefore, it needs to be refunded to my account and charged back to the company as this was their error on their part. I did nothing wrong and need my well-earned money back. Please do what is right and refund this back to me. As my credit card company, you should protect my funds and me as a customer.

Sincerely,

**** ****
Business response
10/21/2024
A review of the charge confirmed that the actual card was used for the purchase and you stated the card was in your possession. We did not see you provided any additional information in your rebuttal. We will forward your comments for further review and ask that a second review be completed on your claim.
Customer response
10/23/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

**** ****
Initial Complaint
10/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The month of September I used the card to make some purchases and on 9/11 I made a payment of 39.00 to the card I ended up paying for more stuff and on 9/19 I made another payment for 211.98 from the same account and Revvi then flagged my account froze it for almost two weeks now they told me to send in a bank statement showing the transaction and that it was released so they can remove the block I did that and now they still have yet to remove the block on my account
Business response
10/21/2024
A review of your account reflects that the document was reviewed October 10, 2024. The document did show that came from your ***** account and that the payment cleared the account. The document did not list the account number and the restriction was not removed from the account. Notes show you contacted us on the 15th and requested the account closed. Your account was not closed at that time, and the hold on the account was removed today. If you would still like to close your account, please contact Customer Service.
Customer response
10/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
I will keep the account open for now but please work on your customer service and verification process.
thank you
Sincerely,

**** *******
Initial Complaint
08/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 17, 2024, I received an email from ******** in which they presented two credit cards for which any potential customer could apply. I filled out the application for the Revvi card. When i received the card, I had a shock when I learned that my bank account was charged $31.67 for applying for the card! Not only that, but a letter stated many high fees that I would have to pay to hold the card. I am not in any position to take on such a situation and I smelled a scam. I always associated ******** as a respected credit bureau; apparently the ones in charge were disreputable. I wrote a letter stating that I was returning the card and insisted on a refund. I sent the card with a letter via USPS Certified Mail with a Return Receipt added. However, the Return Receipt came back to me with no sign that it was officially delivered. Today, I received another email making the same demand for payment. It has to be a scam if that happened. I am filing a complaint to end the fraud and receive a refund. I am attaching the unsigned Return Receipt with the letter that I sent stating my intention to reject the card, but they are trying to force it on me and charge more and more money!
Business response
09/06/2024
Please refer to attached letter for response
Initial Complaint
08/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Revvi/MRV Bank have continued to violate the Privacy Act of 1974 and denying my consumer rights to Opt Out of my personal private information being reported
Business response
09/04/2024
Please refer to attached letter for response
Business response
09/10/2024
In your first complaint, you did not state the account was fraudulently opened.
If you believe this account was fraudulently opened, documents shown below can be submitted to Revvi at PO Box ***** Sioux Falls SD 57118 and an investigation can be opened.

An Identity Theft Report listing the account and
A copy of your driver’s license and social security card and
Proof of the address from the date account opened, March of 2023

Customer response
09/11/2024

Complaint: ********

I am rejecting this response because: I refuse to violate Federal Statues and laws by mailing my social security card. I will be seeking legal counsel and seeking damages. I have made your company aware of the account being opened fraudulently. The complaints were filed through the CFPB and is documented.

Sincerely,

****** ****
Initial Complaint
08/07/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I applied for the credit card on 8/2/2024 and was approved. I selected the option to pay the program fee over 3 payments of about $31 every two weeks (Revvi provided 3 payment options), I did not authorize the full $95 to be taken out of my account. I was alerted via email that Revvi took the full $95 program fee from my bank account without permission on 8/3/2024. Revvi knowingly and intentionally, without my consent or permission of the consumer, withdrew the $95 from my account without permission to do so. Again, I never authorized Revvi to withdrawal the full $95 from my account on 8/3/2024. I would like a FULL refund. You may want to look into the CFPB, ******************************** Or FTC ******************** Or several other regulatory agencies that protect consumers from companies like yours.
Business response
08/16/2024
Please refer to attached letter for response
Customer response
08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22110236, and find that this resolution is satisfactory to me.

Sincerely,

********* *****

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